22 customer service jobs found in Newcastle upon Tyne

Role: Customer Service Agent Type: Contract (6 Months) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to: Acting as first point of contact for Personal Loans account holders via inbound calls Take responsibility for managing customer information in line with GDPR experience Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service Striving to ensure a first-outcome resolution for our customers Able to work in a fast-paced environment while ensuring that processes & procedures are followed Can ensure that customer records are kept accurate and up to date Able to achieve Key Performance Indicators such as Average Handling TimeRequired: Call Centre/Contact Centre Experience Customer Service ExperienceDesirable: Financial Customer Service Experience Personal Loans Service Experience Customer Records...

Job Title: Customer Service Agent Location: Newcastle upon Tyne (On-site) Contract: 6 Months Hours: 37.5 hrs/week (Rotational shifts) About the Role: We are seeking an experienced Customer Service Agent to join our Newcastle team. You will act as the first point of contact for Personal Loans account holders, delivering high-quality first-contact resolutions, handling inbound calls, and maintaining strict GDPR standards in a fast-paced environment. Requirements: Essential: Proven contact centre and inbound customer service experience. Desirable: Financial services experience, personal loans knowledge, and CRM system familiarity. Apply today to join our team! Randstad Technologies is acting as an Employment Business in relation to this vacancy

Customer Services Advisor +6 months + the option to go permanently +On site working in Newcastle +£12-£15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for...

HGV Class 1 ADR Drivers Nights * Location : Newcastle area * Contract type : Ongoing * Start Date ; 3/8/26 Duties of role * HGV Class 1 ADR Driving. * Nights available About the person * Previous Class 1 experience required. * Good Customer Service background * Reliable * Excellent Time keeping * PAYE or Umbrella / Invoice Shift Pattern * Mon - Fri * Start from 3pm * Paid Weekly

Join Our Team as an Ad hoc Receptionist in Newcastle City Centre! Are you a friendly face with a passion for customer service? Our client is on the lookout for a dedicated Ad hoc Receptionist to join their team on a temporary basis. If you thrive in a busy environment and are ready to make a positive impact, this could be the perfect opportunity for you! Position: Ad hoc Receptionist Location: Newcastle City Centre Contract Type: Temporary (flexible ad hoc shifts available to support increased demand during peak periods) Pay Rate: £13 - £13.50 per hour Start Date: ASAP - Immediate availability is required Working Pattern: Monday to Friday, with weekend cover required. "Flexibility is required, with assignments ranging from as little as one-day placements to longer-term bookings, depending on business needs." What You'll Do: As the welcoming face of the business, you will play a vital role in creating a positive experience for our valued customers. Your key...

Position: Plumber Location: Newcastle Racecourse & Sedgefield Racecourse Rate: £25.00 per hour Contract Type: Full-time / Part-time / Flexible (as required) About the Role We are seeking an experienced and reliable Plumber to join our Facilities and Maintenance team, supporting both Newcastle Racecourse and Sedgefield Racecourse. The successful candidate will be responsible for carrying out a wide range of plumbing maintenance, repairs, and installation work across our racecourse facilities, ensuring that all systems operate safely, efficiently, and to the highest standards. This is an excellent opportunity for a skilled tradesperson who enjoys working in a varied environment and takes pride in delivering quality workmanship. Key Responsibilities Carry out planned and reactive plumbing maintenance across both racecourse sites. Diagnose and repair faults within water, drainage, heating, and sanitation systems. Install, maintain, and replace plumbing fixtures,...

F-Gas Air Conditioning Installer Location: North London Rate: £250 – £280 per day Overview We are looking for experienced F-Gas Air Conditioning Installers to carry out AC installations across North London Key Responsibilities Install split and multi-split air conditioning systems. Complete pipework, pressure testing, vacuuming, and refrigerant charging. Commission and test systems to manufacturer specifications. Ensure all work complies with F-Gas regulations and Health & Safety standards. Complete installation and commissioning paperwork. Maintain high standards of workmanship and customer service. Work independently and manage installation schedules effectively. Skills & Experience Minimum 3 years' experience installing air conditioning systems. Valid F-Gas certification. Strong experience with AC installation and commissioning. Competent with pressure testing, vacuuming, and refrigerant charging. Clean DBS Full UK driving licence Package £250 – £280 per installation...

Temporary Receptionist Are you ready to make a lasting impression? Our client is on the lookout for a dedicated Temporary Receptionist to join their vibrant team in Newcastle City Centre! If you have a passion for customer service and thrive in a dynamic environment, this is the perfect opportunity for you. Position: Temporary Receptionist Contract Type: Temporary until October Hourly Rate: £13.00ph paid weekly though OA Start Date: ASAP Working Pattern: Full Time (Monday - Friday, 8am - 5pm) Location: Newcastle City Centre Key Responsibilities: Warm Welcomes: Greet visitors with a friendly smile, creating a positive first impression. Reception Management: Maintain a tidy and organised reception area that reflects professionalism. Administrative Support: Assist with general administrative tasks, including data entry and photocopying. Call Management: Handle incoming calls efficiently, redirecting them to the appropriate department or person. Meeting Coordination: Manage...

Location: Newcastle upon Tyne Salary: £26,437 plus a potential contract completion bonus of approximately £3,500 Hours: Monday to Friday, 9:00am–5:00pm Contract: Fixed-term until the end of March 2027 Start date: 7 September 2026 Working arrangement: Fully office-based Start your career in financial services Have you recently finished university, or are you looking to move into financial services from customer service, retail, hospitality, sales or another customer-facing role? This is an excellent opportunity to join a leading UK wealth management company and gain valuable experience within a professional financial-services environment. You do not need a degree or previous financial-services experience. Full training will be provided, and we are looking for people with strong communication skills, a positive attitude and the confidence to speak with customers over the telephone. The position will initially run until the end of March 2027, but strong performers will have a...

Customer Care Advisor Red Recruitment is recruiting compassionate and people-focused Customer Care Advisors to join our client's supportive care enquiries team on a temporary basis. You will be the first point of contact for families exploring care options for their loved ones. This is much more than a traditional call-handling role: you will listen, reassure and guide people through what can be an emotional and uncertain time. You will manage each enquiry from the initial conversation through to a care home visit and potential admission, ensuring every family receives thoughtful, consistent support. Package for Customer Care Advisor: Salary: £12.87 per hour Hours: 40 hours, working between 8.00am and 6.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday, including one in every two weekends Contract: Temporary, with the potential to become permanent depending on future business requirements Location: Boldon Colliery Full training and ongoing support Friendly and...

Van Drivers – Durham (DH2 1AG) The Recruitment Crowd are currently recruiting on behalf of a well-known and established distribution business based in Durham. We are looking for multiple Van Drivers to join the team on a 6-week temp to perm basis for the right candidates. This is an excellent opportunity for drivers looking to secure a stable, long-term position with genuine opportunities for progression. Following successful completion of the 6-week temporary period, suitable candidates will have the opportunity to secure a permanent position with the client. Once established within the business and having demonstrated commitment and reliability, drivers will also have the opportunity to be upskilled and supported through their 7.5 tonne licence. Location: Durham, DH2 1AG Job Type: 6 Week Temp to Perm for the Right Candidates Pay Rate: • £12.71 per hour PAYE Hours & Shift Patterns: • Monday to Friday • 08:00 start on Mondays • 07:30 starts Tuesday to Friday • 45 hours...

Join our growing team at Anglian Home Improvements, a leading provider of high-quality installation services for windows, doors, conservatories, and roof trims. We pride ourselves on delivering exceptional craftsmanship and excellent customer service. We are looking for skilled installers to help us continue our tradition of excellence. The Role Due to continued growth and demand, we are seeking experienced self-employed Window & Door Installers to join our hardworking team. In this role, you will be responsible for the precise installation of our fantastic products in and around the local area. You will work closely with clients to ensure that all installations meet our high standards of quality and safety. Key Responsibilities Install and fit windows & doors with precision and care. Install and secure products using the appropriate tools and techniques. Accurately measure and cut materials for optimal fitting. Complete interior and exterior finishing work, including...

Medical Receptionist * £14.24 - £14.68 per hour * 37.5 hours per week | Full-Time * Temporary Ongoing * Immediate Start Available Ready to hit the ground running? Are you immediately available and looking for your next opportunity within the NHS? Do you have previous GP surgery experience and a strong working knowledge of EMIS? We're recruiting on behalf of a friendly and welcoming GP Practice in South Shields and the surrounding areas, seeking an experienced Medical Receptionist/Administrator to join their busy team on a full-time, ongoing temporary basis. There is also the potential for a permanent position following a successful trial period. This is a busy, call centre-style reception role, so you'll need to be confident handling a high volume of patient calls while delivering exceptional customer service. * Managing a high volume of incoming patient calls professionally and efficiently * Greeting patients and visitors with a warm and friendly approach...

Outline and Responsibilities: End-to-end responsibility of all allocated accounts Accountable for financial performance of allocated accounts, in line with commercial conditions. Responsible for financial analysis of assigned customer accounts Manage the day-to-day requirements of assigned customers, suppliers and 3PLs Point of contact for assigned customers, ensuring a consistent customer service approach and positive long term relationships. Effectively manage supply chain from supplier to assigned customers, in line with set criteria. Monitors service received to assigned customers – detailed in regular KPI reports. Identify commercial opportunities and collaborate with the Sales Team to grow the business. Ensure timely invoice issue and payment of assigned customers. Manage and report on inventory and quality issues together with 3PL and Quality Department. Building and maintaining relationships with customers, suppliers and 3PL providers. Control logistics;...

Customer Insight Advisor - Interim (3 Months) Hybrid - Seaham £18.24 per hour PAYE 3-Month Interim Contract We're recruiting for a Customer Insight Advisor to join a social housing organisation on an interim basis. This role focuses on complaint investigation, customer resolution, insight reporting and driving service improvements across the business. Key Responsibilities of the Customer Insight Advisor include: Manage and investigate Stage 1 customer complaints from receipt through to resolution. Prepare clear, accurate and customer-focused complaint responses. Work closely with internal teams and contractors to achieve timely resolutions. Recommend compensation and remedies where appropriate. Analyse complaint trends and produce performance insights to support continuous improvement Support Housing Ombudsman case preparation and complaints service development.The successful Customer Insight Advisor will have: Previous experience in a customer-focused, complaints handling...

Customer focused Engineering Stores Apprentice Sherburn (On client site) | 🕒 Full Time | 🎓 Apprenticeship Opportunity Kick-start your career in the engineering sector Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. We currently employ over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. Hayley Dexis is looking for a Customer-Facing Engineering Stores Apprentice to join our onsite team supporting a busy manufacturing environment in Sherburn. This is not your typical warehouse role — it’s an exciting opportunity to start a long-term career in engineering stores, procurement, and operations, working directly with engineers and site teams where your work has a real impact. About the role You’ll be based onsite at a customer’s facility, working in a customer-facing engineering stores environment. You’ll play a key role in making sure critical...

Decision Support Technician Location: Newcastle upon Tyne, Nexus control room Contract: Temporary, Contract Hours: Full-time, 3 x 12-hour shifts on a 24/7 rotation Salary: £32,000 plus 20% shift allowance Start date: ASAP Role Overview We are looking for a Decision Support Technician to join a busy rail operations environment. This role is based in a control room setting and will focus on supporting live train operations by advising on, diagnosing and responding to in-service faults and failed units. The successful candidate will work closely with production teams, drivers and operational stakeholders to ensure trains are safely and reliably available for service. This is a great opportunity for someone with a rail, depot, automotive or military technical background who is looking to develop within rolling stock. Key Responsibilities Log and respond to notifications of in-service faults and failed units. Provide technical advice and first-response support during live...

Registered Manager 12-month Maternity Contract Based in Newcastle Salary negotiable, depending on experience Are you an experienced care professional ready to lead a dedicated team and make a lasting impact in your local community? Hales Homecare is looking for a Registered Manager (Maternity Cover) to oversee our domiciliary care services in Gateshead and Newcastle. This temporary position offers the opportunity to lead an established and successful branch, ensuring continuity of exceptional care while providing leadership and support to our dedicated teams during a period of maternity leave. With a flexible business strategy centred on a balance of client and funder groups, we empower our managers to be true entrepreneurs. You'll have the autonomy to maintain and further develop the service, adapting to the needs of the local communities we serve while upholding the high standards our clients expect. Apply today and help us continue making a difference every day. The...

We are looking for reliable and hardworking Packing Operatives to join our busy production team. The successful candidates will play a key role in the packing and preparation of fresh produce, ensuring all products meet quality standards and customer specifications. This is a hands-on role within a fast-paced environment and requires a strong work ethic, attention to detail, and the ability to work effectively as part of a team. Key Responsibilities * Packing fresh produce in accordance with customer requirements and company standards. * Inspecting products for quality, freshness, and presentation. * Labelling and preparing orders for dispatch. * Maintaining a clean and hygienic working environment. * Following food safety, health and safety, and hygiene procedures at all times. * Operating packing equipment safely and efficiently (training provided where required). * Reporting any quality concerns, equipment faults, or health and safety issues to...

Fixed term contract until 25/6/27 * Term-time only (salary pro-rata'd as term time contract) * 7.45am to 3.45pm Monday to Friday * £25,949 pro-rata * Apply through the link to our website Sunderland College has been delivering highly successful courses for more than 20 years and is one of the largest providers of post-16 education in the North East with approximately 14,300 students. The College has three campuses across the city of Sunderland, offering a wide range of academic and vocational provision for school leavers and adults. The College aims to develop and positively shape lives, communities, and the economy through teaching, learning and development of skills. Our students consistently achieve outstanding results and Sunderland College has been ranked in the top 25% in the country for student achievement rates. In October 2024, we were ranked as Ofsted outstanding, and we are proud of our diverse student and staff community that provide our students with...