487 customer service jobs found in Newcastle upon Tyne

Role: Customer Service Agent Type: Contract (6 Months) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to: Acting as first point of contact for Personal Loans account holders via inbound calls Take responsibility for managing customer information in line with GDPR experience Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service Striving to ensure a first-outcome resolution for our customers Able to work in a fast-paced environment while ensuring that processes & procedures are followed Can ensure that customer records are kept accurate and up to date Able to achieve Key Performance Indicators such as Average Handling TimeRequired: Call Centre/Contact Centre Experience Customer Service ExperienceDesirable: Financial Customer Service Experience Personal Loans Service Experience Customer Records...

Job Title: Customer Service Agent Location: Newcastle upon Tyne (On-site) Contract: 6 Months Hours: 37.5 hrs/week (Rotational shifts) About the Role: We are seeking an experienced Customer Service Agent to join our Newcastle team. You will act as the first point of contact for Personal Loans account holders, delivering high-quality first-contact resolutions, handling inbound calls, and maintaining strict GDPR standards in a fast-paced environment. Requirements: Essential: Proven contact centre and inbound customer service experience. Desirable: Financial services experience, personal loans knowledge, and CRM system familiarity. Apply today to join our team! Randstad Technologies is acting as an Employment Business in relation to this vacancy

Join a well-established, internationally respected manufacturer of specialist capital equipment, based at their Shipley site. This is a varied and commercially important coordination role sitting within the Sales department, offering real breadth across customer service, data and KPI reporting, order processing and internal liaison. This is an ongoing temporary position - ideal for someone with strong customer service experience, good commercial instincts and confidence working with data who is looking for a stable, full-time role with a reputable employer. Compensation & Details Pay Rate: £15.74 per hour (£30,693 per annum equivalent) Contract: Ongoing temporary Hours: 37.5 hours per week, flexible start and finish times Annual Leave: 28 days for the first 12 weeks, rising to 33 days thereafter Location: Shipley What You'll Be Doing * Acting as the first point of contact for all incoming customer complaints - screening, allocating and investigating as appropriate *...

Branch Co‑ordinator (Customer Service) - Leeds £13.81 per hour | Immediate Start for 3 months Full UK Driving Licence with no more than 6 points - Mandatory requirement Looking for a customer-facing role where you can start ASAP? We're hiring Branch Co‑ordinators to be the first point of contact at busy vehicle service centres. You'll welcome customers, check in their vehicles using an iPad, and keep the day running smoothly for both customers and technicians. This role is located in Leeds, with working hours and days of Mon-Fri 07.30am - 16.00pm with overtime available on Saturdays What you'll do: Welcome customers and deliver great service Check vehicles in using an iPad Manage daily workflow and bookings Support technicians and keep customers updated Handle queries and process paymentWhat we're looking for: Face‑to‑face customer service experience (retail, automotive, hospitality, car rental) Friendly, confident, and organised Comfortable using tech (iPads/systems) Able...

We are currently supporting a global business based in South Leeds who are looking appoint an experienced candidate to their busy customer service team. This is initally to cover a period of maternity period unti 2027 but we are confident that for someone who is hard working and reliable, there could be a permanent job available. You will be responsible for acting as the main point of contact with their exisiting, high spending customer base (B2B). Duties will include: - Providing quotes and product information - Processing customer orders - Handling queries - Resolving customer problems efficiently - Liaising with colleagues across other teams and branches Ideally you will be available to start at short notice and comfortable working on site full time. Hours: 8.00am until 5.00pm Monday to Friday. If you are interested please apply with an up to date CV and we will give you a call back to discuss further

Please do not apply unless you live within a 40mile radius of Edinburgh, Scotland; as your application will not be considered. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £13.49 per hour, overtime: £20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level...

IMH Recruitment are currently looking for an experienced Customer Service Agent to join our client based in Goole to ASAP. This is a temporary role for 4-8 weeks, with the possibility of further opportunities for the right candidate. Duties include: * Answering customer calls * Supporting customers through the onboarding process * Handling customer queries and complaints * Explaining products and services * Using internal systems to update customer information * Providing excellent customer service at all times Requirements: * Previous customer service experience * Excellent telephone manner * Confident using computer systems * A DBS certificate is needed for this role or willing to get one * Strong communication and attention to detail * Able to work well as part of a team * A full UK driving licence is highly preferred due to the location (unless you live locally) Hours & Pay: * Monday to Friday: 9am - 5pm. * £13.04 per hour. * Weekly pay via...

Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5. Duties: * Delivery of service excellence through a communicative customer focused approach applied to the customer order process * Process customer orders in a professional, timely and efficient manner * Prepare customer qoutations * Communicate effectively with customers, undertaking necessary follow up calls during the order process * Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines * Maximise opportunities to switch sell, upsell and cross sell company products * Manage debit/credit note process to meet customer and company requirements * Manage customer complaints and returns effectivly and efficiently Requirements: * 3 years customer service experience including customer call handling and processing customer orders * Excellent customer service delivery...

You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £13.49 per hour, overtime: £20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required -...

SEND Customer Services & Complaints Officer Location: Fully Remote Hours: Monday–Friday, Office Hours We are currently recruiting for an experienced SEND Customer Services & Complaints Officer to join a busy Local Authority SEND service on a fully remote basis. This is an excellent opportunity for someone with a strong background in SEND, complaints handling and customer service who is passionate about delivering high-quality outcomes for children, young people and their families. Key Responsibilities Manage and investigate SEND complaints, compliments and customer enquiries in line with statutory guidance and agreed timescales. Coordinate responses to Local Government Ombudsman investigations. Produce clear, accurate and professional complaint responses and reports. Analyse complaint trends and provide recommendations for service improvement. Coordinate Freedom of Information (FOI) and Subject Access Requests (SARs). Provide advice and guidance to managers...

Job Title:            Office Administrator/Customer Services Location:            Woolston, Warrington (WA1) Salary:                 £13.89 per hour Hours:                 Monday- Friday 07:30- 17:00 Contract:            Temporary- permanent  Our client is the UK’s leading commercial wholesaler of refrigeration, air conditioning, and climate control equipment. They are seeking a professional Office Administrator/Customer Service Advisor to join their team. Working within a small team, you will be responsible for answering calls from customers and dealing with customer orders including quotes, queries, and other general office duties. As an Office Administrator/Customer Service your duties will be: - Answer incoming telephone calls.  Dealing with customer queries. Updating customer information and details. Manage incoming and outgoing post. Assist with data entry and maintaining company records. Ensure confidential information is handled securely and in accordance with...

You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £13.49 per hour, overtime: £20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required -...

You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £13.49 per hour, overtime: £20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required -...

You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £13.49 per hour, overtime: £20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required -...

Branch Co‑ordinator (Customer Service) - Liverpool £13.81 per hour | Immediate Start for 3 months Full UK Driving Licence with no more than 6 points - Mandatory requirement Looking for a customer-facing role where you can start ASAP? We're hiring Branch Co‑ordinators to be the first point of contact at busy vehicle service centres. You'll welcome customers, check in their vehicles using an iPad, and keep the day running smoothly for both customers and technicians. This role is located in Liverpool, with working hours and days of Mon-Fri 07.30am - 16.00pm with overtime available on Saturdays. What you'll do: Welcome customers and deliver great service Check vehicles in using an iPad Manage daily workflow and bookings Support technicians and keep customers updated Handle queries and process paymentWhat we're looking for: Face‑to‑face customer service experience (retail, automotive, hospitality, car rental) Friendly, confident, and organised Comfortable using tech...

Customer Service Advisor Location: Liverpool (Hybrid Working) Temporary ongoing Pay Rate: £12.94 per hour Hours: 37.5 hours per week Shift Pattern: Monday to Sunday on a rota basis 08:30am – 4:30pm 10:00am – 6:00pm 12:30pm – 8:30pm Customer Service Advisor About the Role This role supports an emergency assistance campaign for a premium automotive brand. Some customer interactions may involve drivers who have been involved in vehicle accidents or emergency situations. Candidates should be comfortable handling sensitive and potentially distressing calls in a calm, professional, and empathetic manner while providing reassurance and support to customers during challenging situations. Customer Service Advisor Key Responsibilities Deliver a professional, friendly, and customer-focused service at all times Manage customer enquiries via phone and digital communication channels Build a clear understanding of customer needs to provide effective solutions Deliver a high-quality...

Customer Service Advisor – Children's Services Location: Lincoln City Centre Hours: 37 hours per week Contract: Minimum 12 weeks Working Hours: Monday to Friday, between 8:00am and 6:00pm We are looking for Customer Service Advisors to join a busy Children's Services team, acting as the first point of contact for concerns relating to children and young people. You will speak with members of the public and professionals including Police Officers, Health and Social Care professionals, and education staff. You will gather detailed and accurate information, ask appropriate questions, and ensure all relevant facts are recorded clearly and accurately before being passed to the relevant social care team. This is a sensitive role where you may handle challenging or distressing calls. You will need to be resilient, compassionate, and able to remain calm and professional while demonstrating empathy and understanding. The successful candidate will have excellent communication and...

Aatom Recruitment is looking for Customer Service Advisor Care & Wellbeing Hub on behalf of a Local Authority. Job Title: Customer Service Advisor Care & Wellbeing Hub​​​​​​​ Contract Duration: 3 Months Hours Per Week: 37 About the role: We are looking for Customer Service Advisors to join the Children's Team within Council's Customer Service Centre. This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child. Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children. As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts. You will need to look beyond the information presented, asking appropriate...

Training Account Manager  Office-based - Mansfield Full time, Monday-Friday Temporary to Permanent Opportunity SF Partners are looking for a proactive Administrator who loves to offer great customer service, this is essentially an Account Manager position who doesn't just manage accounts - they add value. Someone who spots opportunities others miss, cares deeply about detail, and takes pride in building long-term customer relationships. This is an office-based role for a commercially minded individual who enjoys balancing relationship management with business growth, and who understands that the small details make a big difference. You'll sit at the heart of our customer relationships, responsible for nurturing existing accounts while identifying new opportunities to grow them. You'll work closely with internal teams to ensure accuracy, consistency and excellent service at every touchpoint. Key responsibilities include: Managing and developing a portfolio of customer...

Position: Customer Service Advisor Care & Wellbeing Hub (Childrens) G2 Location: 36 Orchard Street, Lincoln, LN11XX Start Date: ASAP Contract Duration: 12+ Weeks (3+ Months) Working Hours: 37 hours per week Pay Rate: PAYE: £ 12.76 Per hour Job Reference: OR(phone number removed)               Job Responsibilities Act as the first point of contact for concerns relating to children's safety and wellbeing. Handle telephone calls from the public, police, healthcare professionals, teachers, and partner agencies. Gather accurate and detailed information by asking appropriate questions. Record information clearly and accurately on internal systems. Ensure all case details are factual, complete, and submitted to Children's Social Care. Provide professional, empathetic, and confidential customer service. Manage sensitive and potentially distressing calls calmly and professionally. Use Microsoft Office and internal databases to maintain accurate records. Follow...