Aug 27, 2026
IT Service Desk Analyst (2nd Line) | 6-Month Contract
We're looking for an experienced IT Service Desk Analyst (2nd Line) to join a fast-paced global IT team on an initial 6-month contract. You'll provide advanced technical support across end-user devices, Microsoft 365, identity management, hardware, applications, and collaboration tools, ensuring employees have the technology and support they need to succeed.
What You'll Do
Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications
Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service
Support onboarding, offboarding, hardware provisioning, software deployment, and access management
Collaborate with Infrastructure, Security, and Level 3 teams to troubleshoot and resolve technical issues
Provide guidance to Level 1 analysts and contribute to knowledge sharing and process improvement
Maintain accurate...
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CV-Library
Sheffield, South Yorkshire
Contractor