Jan 18, 2026
About the Role
We are looking for a skilled ServiceNow Business Analyst to join our team. In this role, you'll work closely with stakeholders, technical teams, and end users to gather requirements, define workflows, and ensure the successful delivery of ServiceNow solutions across ITSM, HRSD, ITAM, and CSM modules.
You will act as a bridge between business needs and technical implementation, helping organizations optimize processes, improve user experience, and achieve measurable outcomes.
Key Responsibilities
Requirements & Stakeholder Management
Collaborate with business stakeholders to understand goals, challenges, and process requirements.
Document functional and non-functional requirements clearly, including user stories, process flows, and acceptance criteria.
Facilitate workshops, interviews, and feedback sessions to gather insights and validate requirements.Process & Solution Analysis
Analyze current business processes and identify opportunities for...
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CV-Library
City of London, London
Contractor