179 complaints officer jobs found

Housing Complaints Officer Job Type: Full-time temp until May 2026 with possible extension Location: Maidenhead SL6 Salary: PAYE £25.11 per hour OR Umbrella £31.97 per hourWe are seeking a dedicated Housing Reviews and Complaints Officer to join a Housing and Public Protection team. This role is crucial for carrying out thorough investigations and reviews under the Housing Act 1996, as amended by subsequent legislation, ensuring all decisions are legally robust and issued within statutory guidelines. The successful candidate will also lead on investigating and responding to complaints, promoting best practices, and identifying training needs within the Housing Service. Day-to-Day of the Role: Conduct detailed enquiries into reviews of applications made under the Housing Act, ensuring compliance with the Code of Guidance 2017. Work closely with Housing Operations teams to manage review cases, conduct interviews with housing applicants, and maintain accurate records. Investigate...

Housing Complaints Officer (Hybrid - West London) Rate: £28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid...

We're recruiting a proactive and passionate Resident Engagement Officer to support the delivery of a strong, meaningful and compliant resident engagement framework across Housing Services. This role plays a key part in ensuring the organisation meets the requirements of the Regulator of Social Housing, particularly the Transparency, Influence and Accountability Standard. The successful candidate will help capture the tenant voice, demonstrate the impact of engagement activity and ensure feedback directly informs service improvement and decision-making. The Role ·Support the Housing Team in meeting and evidencing compliance with the Regulator of Social Housing Standards, particularly the Transparency, Influence and Accountability Standard. ·Assist in delivering the Resident Engagement offer, ensuring tenant voice is captured and recorded at events, forums and engagement activities. ·Support Tenant Forums, Focus Groups and other engagement groups by preparing agendas,...

Job Title: Review Officer - Housing & Homelessness (Statutory Reviews Specialist) Location: Hybrid - 1 Day per Week in Office (UK Local Authority) Rate: £32-£34 per hour Umbrella Contract: Temporary (Initial 6 Months, Likely Extension) Start: ASAP Role Overview We are recruiting for a specialist Housing Review Officer to carry out statutory housing and homelessness reviews under Part 6 and Part 7 of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). This is NOT a complaints, ombudsman, or customer service role. We are looking for candidates with direct statutory housing review, homelessness decision-making, or allocations review experience, or closely related transferable housing legal backgrounds. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review decisions under Part 6 (Allocations) and Part 7 (Homelessness Duties). Assess prevention, relief, and main housing duty decisions. Review housing...

Housing Officer – Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent. This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage...

Local Housing Manager Location: Wembley Chalk Hill Estate Rate of pay: £29.12 per hour Housing Officer (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer / Local Housing Manager to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage...

Skilled Careers are currently recruiting for a Tenant Liaison Officer on a temporary ongoing basis area, to look after a stream of Kitchen and Bathrooms. As a Tenant Liaison Officer, you will be working within the Walsall area, the work consists of refurbishment works on Social Housing properties throughout Walsall and surrounding areas, as a Tenant Liaison Officer you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these throughout Walsall, to minimise any disruption and complaints as much as possible, being the tenant liaison officer its paramount you bridge the gap between contractor and tenant JOB DESCRIPTION: Tenant liaison between client and contractor, being main point of call to ensure smooth operation  Daily pre and post appointments, notifying tenants of works due to ve carried out Effectively communicate the choices and...

Job Title: Housing Officer (Temporary Contract) Location: Nottinghamshire Contract: 6 Months Hours: Full-Time (37 hours per week) Start Date: ASAP Overview: We are seeking an experienced and proactive Housing Officer to join a busy housing management team on a temporary 6-month contract. This role offers an excellent opportunity to support residents, maintain tenancy standards, and contribute to the effective management of a diverse housing portfolio. Key Responsibilities: * Manage a designated patch of residential properties * Act as the main point of contact for tenants, providing advice and support on tenancy matters * Carry out tenancy sign-ups, reviews, and end-of-tenancy processes * Investigate and respond to anti-social behaviour, tenancy breaches, and complaints * Liaise with internal teams and external agencies to support tenancy sustainment * Conduct property inspections and ensure compliance with housing policies * Maintain accurate records and...

Neighbourhood Officer Islington, London Temp-Perm Full Time  An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and...

Environmental Health Officer 6 months Hourly £36ph MAIN PURPOSE To undertake statutory nuisance and public health complaint and enforcement work within Divisional policies and programmes and to meet statutory responsibilities. To undertake specific responsibilities with regard to noise and nuisance investigations. To give advice and assistance to members of the public, trade and commerce in matter related to Environmental services in general. To undertake cross Divisional work as required. * To carry out noise monitoring and into relevant environmental issues as necessary * To participate in the council’s reactive out of hour’s noise service. * To investigate all relevant service requests in accordance with divisional procedures * Provide advice to members of the public, businesses and other relevant group * Provide expert EH advice on Licensing Consultation * To maintain accurate records of the activities undertaken to address complaints on the Councils...

Job Title: Resident Liaison Officer Location: Central & West London (3 days on-site, 2 days from home) Rate: £23.10 per hour umbrella About the Role We are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London. This is a hybrid position, requiring 3 days on-site presence and 2 days working from home, offering a balanced and flexible working arrangement. You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process. Key Responsibilities Act as the main point of contact for residents during complex repair cases. Maintain an on-site presence in residents' homes to provide enhanced, face-to-face support. Liaise with the planning team to schedule and manage appointments related to complex repairs. Provide timely...

Tenant Liaison Officer – Halifax / Bradford 📍 Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm 💰 Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage 📄 Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.   As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents...

Tenant Liaison Officer – Halifax / Bradford 📍 Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm 💰 Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage 📄 Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.   As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents...

A growing medical device manufacturer & distributor in Bristol Area is looking to add a Quality & Regulatory Officer to their UK team, supporting manufacturing, distribution, new product development and international markets. This is a hands-on role covering ISO 13485 quality systems and global regulatory compliance, ideal for someone who enjoys owning processes end-to-end and working closely with operations, suppliers and regulatory bodies. What you’ll be doing: * Maintaining and improving the ISO 13485 / ISO 9001 Quality Management System Ensuring compliance with UKCA, EU MDR, FDA 21 CFR Part 820 and other global regulations * Managing Notified Body and Competent Authority audits (surveillance & recertification) * Leading complaints, CAPAs, vigilance, FSCA/FSN and non-conformance investigations * Owning technical files, risk management files and DHF/DMR documentation * Supporting post-market surveillance and clinical evaluation activities * Reviewing and...

Tenancy Services Officer Our client is seeking an experienced and motivated Tenancy Services Officer to deliver a high-quality, customer-focused housing management service across a defined patch of general needs, sheltered and leasehold properties. This is a varied and rewarding role focused on tenancy sustainment, estate management, anti-social behaviour, and delivering excellent customer service. Key Responsibilities * Manage a designated housing patch, dealing with tenancy sign-ups, breaches, ASB cases, resident disputes and estate issues * Conduct tenancy audits, home visits, estate inspections and introductory tenancy reviews * Investigate and resolve tenancy breaches, issuing warnings and notices where appropriate * Prepare legal documentation and attend court when required * Work proactively to support vulnerable tenants and prevent tenancy breakdown * Liaise with internal teams and external agencies to deliver...

The Resident Liaison Officer (RLO) is a comprehensive and multifaceted role, central to the smooth operation and successful delivery of projects within a residential setting. The primary responsibilities of an RLO revolve around serving as the critical link between the project management team, contractors, and the residents affected by construction or renovation works. TASKS Building Relationships - An RLO must establish and maintain strong relationships with residents through various communication methods, including in-person meetings, phone calls, and digital correspondence. Similarly, building solid relationships with internal stakeholders (e.g., Project Manager, Contractor Manager, Site Managers, Quantity Surveyor, and tradespeople) and external stakeholders (e.g., client project teams and property management companies) is crucial. Coordination and Communication - The role involves booking residents for investigations or works, updating reports and trackers for the site...

Highway Inspection Officer Rate of pay: £260 per day (umbrella) Location: Tinkers Lane Depot, Windsor, UK Job Type: Full-time temp until May with possible extensionWe are seeking a dedicated Highway Inspection Officer. This role is crucial for undertaking both planned and reactive safety inspections of the highway, ensuring the Council fulfils its duties in relation to the Highway Maintenance Management Plan (HMMP). The ideal candidate will control day-to-day activities regarding basic maintenance operations under the direction of the Senior Highway Inspection Officer, contributing to a safe public environment and adhering to the Highways Act and other relevant legislation. Day-to-day of the role: Conduct highway safety inspections as per the HMMP, including carriageways, footways, car parks, and more, ensuring accurate recording of safety and service defects. Respond to and investigate enquiries and complaints regarding Highway Services, aiming to reduce problems and improve...

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing...

Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage all...

Private Sector Housing Officer - South London £45-£55 per hour | Hybrid Working We're working with a well-regarded South London local authority seeking an experienced private sector housing professional to join their established and supportive team. This is a fantastic opportunity to step into a busy but well-managed service where your expertise will be valued from day one. The Role You will manage a varied private sector housing caseload, including: Carrying out HHSRS inspections and assessing housing conditions Processing and enforcing HMO licences Drafting and serving statutory notices and issuing financial penalties Investigating complaints and advising landlords and tenants Preparing case files for court or tribunal proceedings About You To succeed in this role, you'll need: Strong knowledge of the Housing Act 2004 and HHSRS Experience enforcing legislation within private sector housing Confident communication skills and the ability to manage challenging cases...