160 complaints officer jobs found

Complaints Officer (Interim) London 3-month contract £25–£30 per hour If you’re passionate about fairness, great customer experience, and making sure residents feel genuinely heard, this interim role offers the chance to make a real impact in a busy, resident-focused housing environment. We’re supporting a London-based housing organisation to recruit an experienced Complaints Officer for a 3-month contract. You’ll take the lead on managing and resolving complaints, driving service improvements, and ensuring responses meet regulatory standards - including the Housing Ombudsman’s Complaint Handling Code. This is an ideal opportunity for someone who thrives in a fast-paced, people-centred setting and can bring clarity, empathy, and professionalism to complex cases. The Role: As the organisation’s dedicated complaints lead, you will: · Manage and investigate Stage 1 complaints, ensuring timely, high-quality responses. · Coordinate Housing Ombudsman referrals and provide clear,...

Aatom Recruitment is looking for OR(phone number removed) - Tribunal and Complaints Officer on behalf of a Local Authority. Job Title: OR(phone number removed) - Tribunal and Complaints Officer Contract Duration: 3 Months Hours Per Week: 35 Work Pattern: Hybrid - Twice in a Week Role Details: * Reducing the number of complaints and tribunals is a corporate priority. Interim specialist and knowledgeable support is required to clear the backlog of complaints and tribunals within SEND. * The candidate must have a proven track record in SEND complaints and tribunal processes

Complaints Coordinator Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate...

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients...

A reputable housing provider in West London is seeking an experienced Neighbourhood Officer (fully site based) to join their housing operations team on a temporary basis.  Location: West London Rate: £29.49 per hour Umbrella / £23.00-23.07 PAYE  Contract: Temp  Working Pattern: 35 hours per week | 5 days office based  Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential...

Adecco are recruiting on behalf of the London Borough of Newham for a Contract and Compliance Officer to join the Housing Needs / Temporary Accommodation Service within the Inclusive Economy & Housing Directorate. Job Title: Contract and Compliance Officer Location: London Borough of Newham Contract Type: Temporary Working Pattern: Hybrid Rate: £21.91 per hour (PAYE) or £28.57 per hour (Umbrella)This role sits within the Assurance and Compliance team and plays a key part in ensuring that temporary accommodation provided to homeless households meets contractual, legal and safety standards. You will be responsible for managing supplier relationships, monitoring compliance, and ensuring high-quality service delivery in line with Council policies and relevant legislation. Key Responsibilities Manage contracts with suppliers providing temporary accommodation, ensuring compliance with the Temporary Accommodation Supplier Agreement Procure and assess offers of temporary...

Chartered Environmental Health Officer (Housing and Environmental Protection) Hybrid Working | Full-Time or Part-Time Excellent Earning Potential | Pay per report | Flexible Workload | Strong Administrative Support Who We Are: The Athena Vibe Athena is not your typical, slow-moving regulatory firm. Founded by an elite team with over 8 years of powerhouse national expertise, we are a fast-growing, close-knit force disrupting the environmental health space! We work hard, look out for each other like family, and firmly believe work should be fun, fair, and massively financially rewarding. We are expanding rapidly on a national scale, and we want a sharp, driven expert to join our thriving journey. What You’ll Actually Be Doing: Property disrepair: Dive into residential properties to hunt down defects, dampness, structural hazards, and category 1 and 2 risks. Tackle statutory nuisances: Investigate and report upon complex complaints regarding noise, smoke, odours, and...

Description Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. Your role will cover the Walsall and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving...

Job Title: Customer Liaison Officer (CLO) Location: Office based in LE3 9TP with regular travel to occupied properties across Leicester Reporting To: Contracts Manager / Project Manager Company Overview We are a building contractor delivering kitchen and bathroom refurbishment works on behalf of Leicester City Council. We are committed to delivering high-quality workmanship while providing an excellent customer experience throughout every project. As many of our projects take place in occupied homes, effective communication with residents is essential to our success. Job Purpose The Customer Liaison Officer is responsible for ensuring residents receive a professional, supportive, and informative service throughout their refurbishment works. Acting as the primary point of contact between residents, Leicester City Council, site teams, and office staff, the Customer Liaison Officer will build positive relationships, manage customer expectations, and help ensure projects are...

My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities * Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. * Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. * Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. * Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. * Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. * Support tenant safety...

Housing Officer Location: Dudley, West Midlands (Hybrid) Contract: Interim, 3-6 Months Hours: Full-Time, Monday to Friday Salary: 25.71 - 28.95 Sellick Partnership is partnering with a local authority in the West Midlands to recruit to an experienced Housing Management professional to join a well-established housing organisation on an interim basis for an initial 3-6 month period. This is a varied role focused on resident engagement, service improvement, customer satisfaction, stakeholder management and housing service delivery. You will play a key role in ensuring residents have a strong voice in shaping services while supporting the organisation's commitment to delivering excellent customer outcomes. Key Responsibilities of the Housing Officer includes: Leading on tenancy related issues Meeting with residents and discussing local issues Representing the organisation at meetings and forums as an ambadassor Delivering resident engagement and tenant participation...

Health and Safety Officer (Facilities & Environmental) Location: Bournemouth, Christchurch and Pool Civic Centre Contract: 6 months Salary:£21.27 per hour (Umbrella rate) NEBOSH certification required About the Role We're looking for a proactive and knowledgeable Health and Safety Officer to help ensure a safe working environment across BCP Council. In this role, you'll support the Council in meeting its health and safety responsibilities by providing practical advice, carrying out inspections and risk assessments, investigating incidents, and helping services develop safe working practices. You'll work with colleagues across a wide range of Council services to promote a positive health and safety culture and ensure compliance with relevant legislation. What You'll Be Doing Provide practical health and safety advice and guidance to Council services and maintained schools. Respond to health and safety enquiries and investigate concerns and complaints. Carry out...

WE'RE HIRING Anti-Social Behaviour & Enforcement Officer Temporary Agency Opportunity 📍 Location: Exeter or Weston (Hybrid working available) 🕒 Contract: 37 hours per week | Temporary until September 2026 💷 Pay Rate: £20.75 per hour Join a Team That Makes a Difference We're looking for an experienced Anti-Social Behaviour & Enforcement Officer to help create safer, stronger communities by managing anti-social behaviour cases and delivering effective enforcement solutions. Key Responsibilities ✔️ Manage a varied caseload of anti-social behaviour and hate crime cases. ✔️ Investigate complaints and identify practical, customer-focused solutions. ✔️ Work closely with police, local authorities and partner agencies. ✔️ Prepare legal documentation and attend court proceedings when required. ✔️ Build positive relationships with customers while resolving complex situations. ✔️ Provide advice and support to colleagues on enforcement matters. What We're Looking For ✔️...

Customer Liaison Officer - Social Housing Planned Works Covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool (Travel away from home is necessary) Full time, temporary (6 months) £15.00 - £18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key...

We are seeking temporary Contracts and Data Officers to support waste disposal and HWRC contracts within a busy local authority service. The role includes monitoring contractor performance, analysing complex payment mechanisms, ensuring accurate reporting, validating invoices, and processing payments, alongside managing stakeholder queries, attending contract meetings, and undertaking site inspections. This is a fast-paced role in a regulated environment requiring strong analytical skills and attention to detail. An understanding of contract management within a regulated environment (waste/local authority) experience is desirable. Responsibilities:- * Assist with work allocation, recruitment, motivation, training, welfare and discipline issues as appropriate, proactively managing conflicting demands from clients, customers and services users. * To assist with the management of all procedural aspects and data specific elements of managed contracts in line with their...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

We are currently looking for an experienced Private Sector Housing Officer to join a busy Private Sector Housing team. This Private Sector Housing Officer role will focus on improving housing standards, enforcing private sector housing legislation and delivering statutory housing functions across the private rented sector. The successful candidate will manage a varied caseload covering housing conditions, HMO standards, enforcement, disabled facilities grants and housing assistance. This Private Sector Housing Officer position would suit someone with strong experience within private sector housing enforcement and housing standards. The Role - Investigating complaints relating to private sector housing conditions and housing standards. - Carrying out inspections under the Housing Act 2004 and Housing Health and Safety Rating System (HHSRS). - Using statutory enforcement powers to improve housing conditions in line with council policy. - Investigating illegal eviction,...

Technical Officer – Private Sector Housing Location: Central Bedfordshire Working Pattern: Monday to Friday, 9:00am–5:00pm | Hybrid Working £43.07 per hour PAYE or £56.53 per hour Umbrella We are seeking an experienced Technical Officer to join the Private Sector Housing. This is an excellent opportunity for a housing professional with experience in private sector housing, enforcement, and housing legislation to make a real difference to residents across the borough. The Role As a Technical Officer, you will play a key role in improving housing standards across the private rented sector. Working within the Private Sector Housing Team, you will use your technical expertise and statutory powers to investigate housing conditions, enforce legal standards where necessary, and support residents to live in safe, healthy homes. You will manage a varied caseload, working closely with landlords, tenants, partner agencies, and internal teams to deliver high-quality housing services....