19 contact centre agent jobs found

Customer Service Advisor - Temporary to Permanent Opportunity Location: Mansfield Hours: Monday to Friday, 8:30am - 5:30pm Start Date: 18th June Contract: Ongoing Temporary Assignment with Potential for Permanent Employment We have an exciting opportunity for an experienced Customer Service Advisors to join a busy and friendly customer support team in Mansfield. This is a fantastic role for someone who enjoys helping customers and is looking for a position with no sales targets or cold calling. Working on behalf of a popular online retailer, you will be responsible for handling customer enquiries via telephone, email, live chat and a ticketing system, ensuring a positive customer experience at all times. Key Responsibilities: Responding to customer enquiries via phone, email and live chat Managing customer requests through a ticketing system Resolving customer issues efficiently and professionally Maintaining accurate records of customer interactions Delivering excellent...

Shifts:Monday to Friday, 7 am to 7 pm Pay: £13.45 per Hour Fully Remote Role. Start date 13th July 2016 Who We Are: We are a dedicated organization committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining...

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.71ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week- Rotating 3-week shift pattern:- 08:00 - 16:00- 09:00 - 17:0010:00 - 18:00Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required.Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing...

My client is looking for an experienced Microsoft specialist to design the technical, governance, workforce and operational foundations for the following: Microsoft Power Platform (Power Automate, Power Apps, environment strategy, ALM, DLP) AI enabled solutions and agents Citizen development models Supporting infrastructure, governance, safety, and IG complianceDesigning a secure, scalable technical architecture covering: Power Platform environment strategy (development, test, production; separation of duties; ALM pipelines; solution first development) Data Loss Prevention (DLP) policies appropriate for NHS information governance standards Power Automate workflow hosting, monitoring, auditing, and error handling approaches Power Apps deployment model, environment security, app lifecycle and catalogue governance AI Agent and automated decision support patterns aligned with NHS clinical safety standards (DCB0129/0160) Monitoring and observability (Power Platform Centre of...

We're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35 - Hybrid working 1-2 days per month on site - 3 - 6 Month contract The Role (Outside IR35) You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment. Key Responsibilities Provide day-to-day support across Amazon Connect voice, email and chat channels Manage BAU activity, including incidents, defects, backlog and incomplete deliverables Take...

Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract Working hours 40 hours per week 1-hour unpaid lunch Working 5 days out of 7 Shift rota within: Monday - Friday: 7:00am - 6:00pm Saturday: 8:00am - 5:00pm Sunday: 9:00am - 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. The Role You will be part of a busy customer service team, delivering a high level of support to customers. Customer Service Key Responsibilities Handle inbound and outbound customer enquiries Provide clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log...

Location: Remote, UK Day Rate: Up to £400 per day (Inside IR35) Duration: 6 months About the Client This is confidential at this stage due to the client's request. This will be disclosed during a call with our recruiters. How you’ll spend your day * Design, implement and maintain enterprise-scale contact centre solutions using Amazon Connect and the wider AWS ecosystem. * Build scalable voice, chat and task-based customer engagement solutions using Infrastructure as Code principles. * Configure and optimise contact flows, IVRs, routing profiles, agent hierarchies and custom Contact Control Panels (CCP). * Develop automation scripts and custom integrations to enhance customer and agent experiences. * Lead platform migrations and transformation projects, including migrations from legacy contact centre platforms. * Integrate Amazon Connect with third-party systems including CRM, ticketing and workforce management platforms. * Utilise AWS services such as...

Position: Band 8a – Obstetrics sonographers X2  Location: London Rate of pay: £45- £50 Weekdays  Day Webster are currently recruiting a Band 8a – Sonographers X2 – with Obs ultrasound scanning exeprience for a hospital based in London, Our client is looking for the ideal candidate to start ASAP, Ongoing. The shift pattern would be full time hours, although the service would consider other suitable work patterns for the right candidate. If you would like to find out more about this Band 8a – Sonographers X2 starting on ASAP paying a rewarding hourly rate of £45 - £50 What you need – Role requirements 1. Obstetrics sonographers with NHS experience Day Webster Group currently have positions throughout the United Kingdon, Channel Islands, and Republic of Ireland for Sonography Professionals of all Bands between 3 – 8c; If this isn’t the right role for you and you would be eager to speak to a Specialist Industry expert to discuss your personal requirements and further roles...

Day Webster are currently recruiting for a Band 8a Clinical Psychologist to support a temporary contract within NHS based in Birmingham. The candidate will be able to provide psychological assessment, formulation, therapy and using evidence-based psychological treatment, psychological input in to ward rounds, care planning etc, psychological thinking for  teams, reflective practice and staff support. Post Incident Psychological Debriefs for staff  Our client is looking for the ideal candidate to start as soon as possible for a minimum of  3 months. The shift pattern is flexible at from 22.5 to 37.5 hours per week for the right candidate.  If you would like to find out more about this Band 8a Clinical Psychologist starting in June paying a rewarding hourly rate of up to £35 per hour on a part-time basis, please contact me at (url removed) What you need – Role requirements HCPC registration Doctorate in Clinical Psychology (DClinPsy) Over five years NHS experience Day Webster...

Greetings of the day. Dear job seeker, please apply to below vacancy if it interests you- We're looking for Repairs Officer Sector: Property & Housing 📍 Location: London N1 /W6 The Role at a Glance Job Overview Job Role: Repairs Officer level 2 Location: London N1 / W6 Pay rate is £18.29 PAYE / £24.00 Umbrella Fully Onsite: 9am to 5pm, 1-hour unpaid break - 35 hours a week Job Duties: Experience of developing and running administrative systems and processes. Financial understanding of SOR codes and quote variation - SOR's are part of diagnosing repairs and are a standard set of rates that are used across repair contracts that repair officers at level 3 would be expected to understand and be able to use. No access process - there is a standard operating model of 3 no accesses and a job to be closed - Level 3 would be expected to already know this and how to apply this Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents -...

Position:Vascular Scientist / Vascular Sonographer Location: South Central  Rate of pay: £50 Weekdays  Day Webster are currently recruiting a Band 7 – Vascular Sonographer for a hospital based in South Central. Our client is looking for the ideal candidate to start ASAP, Ongoing. The shift pattern would be full time hours, although the service would consider other suitable work patterns for the right candidate. If you would like to find out more about this Band 7 – Vascular Sonographer starting on ASAP paying a rewarding hourly rate of £50 What you need – Role requirements 1. 4 days a week - must be state registered and have competency across full range of vascular ultrasound - to start ASAP Day Webster Group currently have positions throughout the United Kingdon, Channel Islands, and Republic of Ireland for Sonography Professionals of all Bands between 3 – 8c; If this isn’t the right role for you and you would be eager to speak to a Specialist Industry expert to discuss your...

Position: Locum Clinical Vascular Scientist/ Sonographer Location: Southeast London Day Webster are currently recruiting a band 7 Clinical Vascular Scientist/sonographer on behalf of our NHS trust based in London Our client is looking for an experienced a vascular Scientist to start asap as in Southeast London. The shift pattern would be flexible (Monday- Friday) – Weekend cover available.   If you would like to find out more about this Band 7 Clinical Vascular Sonographer starting in May, please apply by uploading your CV. What you need – Role requirements 1)       Competent Vascular sonographer 2)       Be ablet to scan and report independently. Day Webster Group currently have positions throughout the United Kingdon, Channel Islands, and Republic of Ireland for Sonography Division Professionals of all Bands between 3 – 8c; If this isn’t the right role for you and you would be eager to speak to a Specialist Industry expert to discuss your personal requirements and...

Senior Delivery Lead (Cognitive Automation Ecosystem) 6-Month contract - Inside IR35 - market rate Heathrow based - hybrid working - up to 3 days a week onsite About the Role The Cognitive Automation Ecosystem team turns agentic automation and AI from isolated initiatives into a safe, scalable, enterprise capability. It provides the platform, guardrails, and shared services that agentic delivery and run teams rely upon to scale safely and effectively across the business. This is a hands-on delivery role for someone who genuinely enjoys bringing order to complexity. You'll lead delivery across multiple technology programmes, where competing priorities, shared resources, and fast-moving timelines are the norm, not the exception. You'll work through influence rather than authority, earning trust quickly, pushing back when needed, and keeping the squad moving without creating bureaucratic drag. There is no dedicated product lead, so you'll work closely with the Technical Lead to...

Position: Sonographers  Location: South London Rate of pay: £45 - £55 gross Day Webster are currently recruiting a Sonographers – Weekdays and weekends with general medical for a hospital based in South London. Our client is looking for the ideal candidate to start ASAP, Ongoing. The shift pattern would be full time hours, although the service would consider other suitable work patterns for the right candidate. If you would like to find out more about this Sonographers – Weekdays and weekends starting on ASAP paying a rewarding hourly rate of £45 - £55 either on a full time or part-time basis, What you need – Role requirements 1. General Scans 2. Medical ultrasound qualifications – PgDip 3. Mon-Fri and weekends  Day Webster Group currently have positions throughout the United Kingdon, Channel Islands, and Republic of Ireland for Sonography Professionals of all Bands between 3 – 8c; If this isn’t the right role for you and you would be eager to speak to a Specialist Industry...

AI Architect 6 Months Must have or be eligible for SC Clearance £TBC (Inside IR35) My client, a government body are looking for an AI Architect to join their fast-paced team on an initial 6 month contract. As an AI Architect, you will be part of a team of specialists who work with our industry-facing client partners to shape, design and deliver AI solutions to our clients. This is a fast-paced area of IT, so you will need to be continuously learning, be self-driven and think creatively about solving client problems. You will work with others to reflect back the views of our clients and prospects and help to continuously shape our solutions. On the job details- Designing and implementing innovative AI solutions that meet client needs and drive business value. Collaborating with cross-functional teams to integrate AI technologies into existing systems and processes. Demonstrating modern AI solutions to clients, showcasing their benefits and applications. Conducting...

Are you looking for work as a Traffic Marshall (gateman) ? Location: Oswestry Start date: asap Duration: ongoing Pay rate: dependent on experience and is negotiable Key Fawkes & Reece Contact: Julia/Harry (Bolton Office) Our company Fawkes & Reece provide staffing and recruitment services to the leading organisations within the built environment, covering the whole of the UK. We work with a select client base that reflects the top 100 companies in each technical sector we work in and we have staff who are well trained, REC qualified and well resourced. The role You will be carrying out duties such as manning the gate on-site Working under the supervision and management of the Project Manager, Site Manager and Assistant Site Manager. Ensuring contractors are parking as per the site safety policy. Controlling flow of traffic when deliveries enter the site. Securing barrier protection around the site and making sure the fencing is secure. Please note there is no...

Your new company A highly reputable land agent. Your new role Assist with general administrative duties including filing, data entry, and document management Maintain and update records Prepare basic correspondence, emails, and reports Support the team with scheduling meetings and diary management Answer phone calls and manage shared inboxes What you'll need to succeed Previous administrative experience is required What you'll get in return The opportunity to join a fantastic team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy...

HR Transformation Project Manager; Belfast; 18-month contract; £27.24ph Paye (£36.45 via umbrella); Inside IR35. We are currently looking for a HR Transformation Project Manager to join out aerospace sector client’s team, based in Belfast . Th successful candidate will take the the lead on critical projects, acting as the local project management expert to transform our HR landscape The post holders 18-month tenure will be defined by successful system implementation and seamless organisational change. Responsibilities System Launch & Ownership: Be the _business owner_ and focal point for the full implementation of MyPulse (HR tool), focusing heavily on Compensations and HCM modules. Time & Attendance Revolution: Support and manage the local setup of a new clocking system, including liaising with local Facility Management, IM/IT, and security to manage the full implementation of all clocking machines/time and attendance solution across a manufacturing multi-site...

Want to build the next generation of AI-powered internal tools for a global tech titan? We are looking for a sharp, autonomous Full-Stack Software Engineer (II) with a heavy front-end bias to join our Central London team. This is a high-impact, 6-month contract with the potential to extend, embedding you directly into a team that powers massive, global-scale events and analytics platforms. If you are a master of modern web frameworks, love object-oriented backend design, and want to get your hands dirty building a brand-new AI Agent, this is your next move. 🌟 The Mission You won't just be closing tickets; you'll have full feature ownership. From collaborating directly with Product and UX to designing, coding, and deploying, you will drive a massive roadmap spike for highly mature sales, marketing, and event analytics platforms. 🛠️ Your Toolkit Front-End Firepower: High proficiency in modern web development using the latest Angular (17/18) and TypeScript. Backend Mastery:...