20 contact centre agent jobs found

Role: Customer Service Agent Type: Contract (6 Months) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to: Acting as first point of contact for Personal Loans account holders via inbound calls Take responsibility for managing customer information in line with GDPR experience Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service Striving to ensure a first-outcome resolution for our customers Able to work in a fast-paced environment while ensuring that processes & procedures are followed Can ensure that customer records are kept accurate and up to date Able to achieve Key Performance Indicators such as Average Handling TimeRequired: Call Centre/Contact Centre Experience Customer Service ExperienceDesirable: Financial Customer Service Experience Personal Loans Service Experience Customer Records...

Job Title: Customer Service Agent Location: Newcastle upon Tyne (On-site) Contract: 6 Months Hours: 37.5 hrs/week (Rotational shifts) About the Role: We are seeking an experienced Customer Service Agent to join our Newcastle team. You will act as the first point of contact for Personal Loans account holders, delivering high-quality first-contact resolutions, handling inbound calls, and maintaining strict GDPR standards in a fast-paced environment. Requirements: Essential: Proven contact centre and inbound customer service experience. Desirable: Financial services experience, personal loans knowledge, and CRM system familiarity. Apply today to join our team! Randstad Technologies is acting as an Employment Business in relation to this vacancy

Job Requirements * Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema) * Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables) * Delivered reporting for Customer Service / Contact Centre: cases, queues, SLAs, agent performance, call statistics. * Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric) and shaping for analytics * Implements RLS, governance, and performance optimisation (model + measures) * Can translate service ops needs into clear KPIs, definitions, and usable dashboards Nice to Haves * Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging) * Broader Power Platform exposure (Power Apps/Automate) and how it impacts data/reporting * ALM/DevOps for Power BI (pipelines, version control, environment promotion) * Fabric/Synapse/Data Lake analytics patterns for scalable, historical reporting

Contract Type: Full Time, Fixed term (2 years) Location: Leeds, Leeds International Study Centre (On-Site) Salary: up to £26,520 per annum The Wellbeing & Engagement Officer’s role is to support students face-to-face and online. The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom. ABOUT THE ROLE Welfare & Safeguarding * Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements * Ensure the safeguarding of students in line with Study Group policy and procedure and...

BBS Recruitment is an independent recruitment agency specialising in Transport & Logistics, Social Care, Public Sector, and Commercial recruitment. We are currently recruiting for an experienced Customer Service Agent to join our client’s team based in Islington. The ideal candidate will have at least one year’s experience working within a local authority environment and be confident providing high-quality customer service to residents and service users This is an excellent opportunity to join a busy and supportive Contact Centre, providing a high-quality customer service to residents across the borough. As the first point of contact, you will play a vital role in delivering an efficient, professional, and compassionate service to members of the public. Key Responsibilities of the Call Centre Advisor: * Answer incoming telephone calls from residents, providing a professional, friendly, and efficient service. * Respond to enquiries relating to council services, housing,...

Air Import Operator Hounslow, TW4  £14.00 per hour Full-Time | 4 on 4 off | 7:00am – 7:00pm Join a Global Leader in LogisticsCentric Talent is currently recruiting for an experienced Air Import Operator to join our client's busy Air Operations team based at their Heathrow Gateway in Hounslow (TW4). Our client is one of the world's leading logistics providers, operating in over 170 countries with more than 110,000 employees across 1,300 locations worldwide. They deliver innovative supply chain solutions across air, ocean, road and contract logistics, placing customer service and operational excellence at the heart of everything they do. This is an excellent opportunity for an experienced Air Import professional to join a global organisation offering a fast-paced and rewarding working environment. The RoleAs an Air Import Operator, you will play a key role in coordinating international import shipments, ensuring documentation is completed accurately, customs requirements are met,...

Job Title: Commercial Asset Manager - Interim Location: Inner East London Rate: £371.04 per day (PAYE) / £500 per day (Umbrella) Contract Type: Interim About the Role: We are seeking an experienced Commercial Asset Manager to strategically manage a diverse portfolio of up to 150 commercial properties. You will maximise rental income, minimise costs, and ensure compliance with all relevant regulations. This role includes managing lettings, rent reviews, lease renewals, dispute resolution, and maintaining high standards of property maintenance. Key Responsibilities: * Manage a commercial property portfolio, identifying opportunities to increase rental income and reduce costs. * Handle rent reviews, lease renewals, and dispute resolution, including arbitration or expert determination. * Market and let vacant units, negotiating terms and assessing tenant suitability. * Collaborate with Income and Debt Officers to minimise rent arrears and initiate debt recovery...

Job Title:                     Collections Specialist (Early) PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history. PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections...

Property Acquisition & Disposal Surveyor £500 per day (Inside IR35) Hybrid - 2 days per week onsite Glenfield County Hall (Wednesday mandatory) Contract until November 2026 We are recruiting for an experienced Property Acquisition & Disposal Surveyor to join a public sector organisation on a long-term contract supporting the management of a £519m property portfolio. This is an excellent opportunity to play a key role in the acquisition, disposal, and strategic management of a diverse range of assets, including commercial properties, industrial units, offices, rural estates, and development land. You'll help maximise the value of the property portfolio while supporting the delivery of capital programmes and public services. Key Responsibilities Manage a varied caseload of property acquisitions and disposals. Develop and deliver acquisition, disposal, and investment strategies. Identify surplus or underperforming assets and recommend opportunities to maximise value....

Site Reliability Engineer (GCP & Kubernetes) London (Hybrid, 2 days onsite per week) 6-Month Contract | Inside IR35 | Competitive Day Rate We are looking for an experienced Site Reliability Engineer (SRE) to join a high-performing technology team responsible for building, securing, and operating cloud-native platforms that support innovative AI-driven applications. This is a key role focused on cloud infrastructure development, platform reliability, security hardening, and operational excellence. You will work closely with software engineers, platform teams, and technical stakeholders to design, deploy, and maintain resilient production systems capable of supporting complex and scalable workloads. You will be responsible for the reliability, performance, scalability, and security of cloud-based applications and infrastructure, ensuring services are delivered efficiently and operate effectively in production environments. Key Responsibilities: Design, build, and maintain...

Do currently work in Construction? Are you a Carpenter currently looking for work? Do you hold a valid CSCS Card? If the answers are yes, we have roles opening with a reputable Construction company in the Sturry area. Role: Carpenter Location: Sturry Contract type: Temporary (Full time) Start date: ASAP Duration: Ongoing Pay rate: £(Apply online only) per day Fawkes & Reece contact: Daisy Goble (Brighton Office) The company: A well-established regional contractor who specialises in the medical centres, retail outlets, specialist refurbs and care homes. The role: Working as a carpenter our client will be looking for you to assist a variety of 1st and 2nd fix. About you: You will have previous experience in similar carpentry roles completing first and second fix. You will have your own tools that are 110v. You will be conscious of health and safety on site and will be wary of others who are working alongside them. You will arrive on time, finish your shift at the times...

Site Engineer – Orkney Islands £350–£375 per day | Inside IR35 | 6–8-month contract 11 days on / 3 days off | Accommodation, food and travel provided An established civil engineering contractor is seeking an experienced Site Engineer to join a major infrastructure project on the Orkney Islands. Working alongside the Site Agent and wider delivery team, you will be responsible for setting out, quality assurance and coordinating day-to-day site activities. The project will include groundworks, drainage, cable management, earthworks, utilities and service diversions, small reinforced concrete structures and general civil engineering works. The role will involve setting out using GPS and Total Station equipment, producing QA documentation and inspection records, maintaining accurate as-built information, supervising subcontractors and ensuring works are completed safely, on programme and to specification. You will also liaise with Site Agents, Section Engineers and the design team...

Site Engineer – Orkney Islands £350–£375 per day | Inside IR35 | 6–8-month contract 11 days on / 3 days off | Accommodation, food and travel provided An established civil engineering contractor is seeking an experienced Site Engineer to join a major infrastructure project on the Orkney Islands. Working alongside the Site Agent and wider delivery team, you will be responsible for setting out, quality assurance and coordinating day-to-day site activities. The project will include groundworks, drainage, cable management, earthworks, utilities and service diversions, small reinforced concrete structures and general civil engineering works. The role will involve setting out using GPS and Total Station equipment, producing QA documentation and inspection records, maintaining accurate as-built information, supervising subcontractors and ensuring works are completed safely, on programme and to specification. You will also liaise with Site Agents, Section Engineers and the design team...

Are you looking for work as a Traffic Marshall (gateman) ? Location: Oswestry Start date: asap Duration: ongoing Pay rate: dependent on experience and is negotiable Key Fawkes & Reece Contact: Julia/Harry (Bolton Office) Our company Fawkes & Reece provide staffing and recruitment services to the leading organisations within the built environment, covering the whole of the UK. We work with a select client base that reflects the top 100 companies in each technical sector we work in and we have staff who are well trained, REC qualified and well resourced. The role You will be carrying out duties such as manning the gate on-site Working under the supervision and management of the Project Manager, Site Manager and Assistant Site Manager. Ensuring contractors are parking as per the site safety policy. Controlling flow of traffic when deliveries enter the site. Securing barrier protection around the site and making sure the fencing is secure. Please note there is no...

Job Opportunity: CSCS Shuttering Joiner Location: Newcastle upon Tyne Pay Rate: £25.00 per hour (CIS) Hours: 49 hours per week (Monday - Friday) Duration: Ongoing contract The Opportunity Are you a skilled Formwork Specialist looking to secure high-volume hours on a long-term civil engineering project in Tyneside? Search Consultancy is recruiting an experienced Shuttering Joiner for a major infrastructure and concrete frame development in Newcastle upon Tyne. Operating on a steady 49 hours per week schedule across Monday to Friday, this role offers high earning potential and strong site continuity for a precision formwork trades person. If you hold a valid Blue or Gold CSCS card, take pride in clean, accurate shuttering, and want a top-tier £25.00/hr CIS rate with a major regional main contractor, we want to hear from you. Your Role & Responsibilities Working closely with civil engineers, steel fixers, and concrete gangs, you will be delivering structural formwork to...

Job Title: Homelessness Caseworker Salary:£32 Umbrella per hour Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Role Purpose The Caseworker plays a key role in delivering high-quality homelessness prevention, relief and housing advice services to residents. Working within the Housing Needs and Homelessness Service, the postholder will manage a varied caseload, providing proactive, person-centred support to prevent homelessness, relieve homelessness where prevention is not possible, and help residents secure sustainable housing solutions. The role involves carrying out statutory homelessness assessments, developing Personalised Housing Plans (PHPs), managing prevention, relief and main housing duty cases, supporting move-on from temporary accommodation, and providing specialist housing advice. The Caseworker will work collaboratively with internal departments, Registered Social Landlords (RSLs), landlords, voluntary organisations and other partner agencies to...

HELM. are excited to be recruiting for 2 x Electricians for a contract in Knowsley. Job Description - 8 weeks work - Distribution Centre - Bus Bar, Lighting install, distribution boards, cable pulling. - £25.00ph - 40-hours/week Requirements - ECS - 3 years experience Payment Info - CIS - Umbrella If you're interested in this position, please call the office on (phone number removed) or apply on Indeed. HELM. are acting as an introductory agent for this contract

HELM. are excited to be recruiting for 1 x Electricians Mate for a contract in Knowsley. Job Description - 8 weeks work - Distribution Centre - Bus Bar, Lighting install, distribution boards, cable pulling. - £18.00ph - 40-hours/week Requirements - ECS - 3 years experience Payment Info - CIS - Umbrella If you're interested in this position, please call the office on (phone number removed) or apply on Indeed. HELM. are acting as an introductory agent for this contract

Do currently work in Construction? Are you a Traffic Marshall looking for a new opportunity? Also hold a CSCS card? If the answers are yes, we have roles opening with a reputable Construction company in the Bearsted area. Role: Traffic Marshall Location: Bearsted Contract type: Temporary (Full time) Date Required: ASAP Duration: Ongoing Pay rate: £14-15 per hour Fawkes & Reece contact: Daisy Goble (Brighton Office) The company: A well establish contractor that operates in various sectors such as the industrials, education, commercial and refurbishment space. The role: As the Traffic Marshall for the development, you will be responsible for: Working under the supervision and management of the Project Manager, Site Manager and Assistant Site Manager. Ensuring contractors are parking as per the site safety policy. Controlling flow of traffic when deliveries enter the site. Securing barrier protection around the site and making sure the fencing is secure. Please note there...

HELM. are excited to be recruiting for a Site Manager for a contract in Glasgow city Centre. Job Description - Immediate start - 12 month+ project - Commercial office Cat A fit out, internal works - £300/day Requirements - CSCS Card - SMSTS - First Aid - Experienced in Cat A Fit Out Payment Info - CIS If interested in this position, please apply within. HELM. are acting as an introductory agent for this contract