84 customer liaison officer jobs found

Join a leading property services contractor delivering works within the Social Housing sector, in a rewarding Customer Liaison Officer role supporting residents throughout planned maintenance and refurbishment works across Lincolnshire. This Customer Liaison Officer opportunity is an initial 4-week temporary contract, with strong potential to extend, offering consistent work within a busy and supportive operational environment. The majority of works will be based in Boston, therefore we are particularly interested in candidates located within or close to this area. As a Customer Liaison Officer, you will play a key role in ensuring residents are fully informed and supported while improvement works are carried out to their homes, helping to maintain excellent customer satisfaction and minimise disruption. We’d love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service Advisor, or anyone with strong...

Join a leading property services contractor delivering works within the Social Housing sector, in a rewarding Customer Liaison Officer role where you’ll play a key part in supporting residents throughout planned maintenance and refurbishment works across Crewe. This Customer Liaison Officer opportunity is an initial 4-week temporary contract, with strong potential to extend, offering consistent work within a busy and supportive operational team. The role is ideal for someone who enjoys working directly with customers, building relationships, and ensuring residents receive clear communication and a positive experience during improvement works to their homes. As a Customer Liaison Officer, you will act as the main point of contact between tenants and operational teams, helping to minimise disruption, manage expectations, and maintain excellent customer satisfaction throughout the project lifecycle. We’d love to hear from anyone with experience as a Customer Liaison Officer,...

Business Administration Officer £28k-£30k per annum DOE, plus benefits Wakefield/Hybrid (1 day per week) Full Time, Monday to Friday, Permanent Concept Recruitment are working with our Wakefield city centre based client to recruit an experienced Business Administration Officer on a full time, permanent basis. Our client is offering: * 37.5 hours per week, Monday to Friday, office based with 1 day WFH * 23 days holiday entitlement in addition to statutory holidays * 1 paid volunteering day per year * 3% contributory pension scheme * Contribution to daily parking charges * Discretionary bonus, based on personal and company performance This is a fantastic opportunity to join a customer focussed specialist commercial consultancy providing effective, high quality administration, organisational and operational support to the business. Key responsibilities will include but will not be limited to: * Administrative and operational support * Customer, client...

Join a well-established Housing Association in a rewarding Complaints Handler role where you will play a vital part in improving the customer experience and ensuring residents feel heard, supported and informed. This Complaints Handler position offers the opportunity to work within a busy housing environment, helping to investigate and resolve complaints while ensuring services continue to improve for residents. The role is offered on an initial 6–8 week temporary contract, with the potential to extend depending on service demand. You’ll be working closely with the Customers & Communities and Operations teams, acting as a key point of contact for residents and ensuring complaints are managed effectively, fairly and within policy timescales. This is a fantastic opportunity for someone who values excellent customer service, clear communication and delivering positive outcomes for residents. We’d love to hear from anyone with experience as a Complaints Handler, Customer...

About the Role: We are seeking a proactive and customer-focused Tenant Liaison Officer to provide vital support to our tenants and internal teams. In this role, you will help ensure compliance inspections and improvement works are completed efficiently, while delivering an outstanding customer experience. You will act as the first point of contact for tenants, contractors, and colleagues, and play a key role in maintaining safe, welcoming, and well-maintained homes. Key Responsibilities of a Tenant Liaison Officer: Support customers and internal teams to gain access for compliance inspections and improvement works. Take ownership and responsibility for delivering consistently high standards of service within your team and across the business. Remain positive, solution-focused, and committed to the social value derived from delivering exceptional services to tenants and colleagues. Work collaboratively across teams to develop and deliver communications that keep customers...

Repairs and Maintenance Support Officer Location: Merton, Morden, SM4 Job Type: 2x positions till end of May 2026 with possible extension Rate of pay: £16.11 PAYE or £20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget. Day-to-day of the role: Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines. Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively. Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment...

Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to £250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying dutiesIn this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as...

Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that...

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Bedford on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is...

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is...

Resident Liaison Officer - Westminster – Planned Maintenance (Recladding) Salary: £22 - £23ph  Location: Westminster  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to...

The Resident Liaison Officer (RLO) is a comprehensive and multifaceted role, central to the smooth operation and successful delivery of projects within a residential setting. The primary responsibilities of an RLO revolve around serving as the critical link between the project management team, contractors, and the residents affected by construction or renovation works. TASKS Building Relationships - An RLO must establish and maintain strong relationships with residents through various communication methods, including in-person meetings, phone calls, and digital correspondence. Similarly, building solid relationships with internal stakeholders (e.g., Project Manager, Contractor Manager, Site Managers, Quantity Surveyor, and tradespeople) and external stakeholders (e.g., client project teams and property management companies) is crucial. Coordination and Communication - The role involves booking residents for investigations or works, updating reports and trackers for the site...

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution: Handle resident complaints...

Receptionist – Further Education Location: Wolverhampton Full-Time | On-going We are seeking a professional and friendly Receptionist to join a recently refurbished Education campus based in the heart of Wolverhampton. This is an exciting opportunity to be part of a growing institution with ongoing developments and a strong student-focused culture. As the first point of contact for students, staff, and visitors, you will play a key role in delivering an excellent front-of-house service while providing essential administrative support. Key Responsibilities: * Managing front desk and reception duties * Handling emails and general enquiries * Monitoring and logging student attendance * Supporting enrolment and registration processes * Maintaining accurate records in line with GDPR * Coordinating room bookings and general administration * Liaising with academic and student services teams Requirements: *...

Disrepair Surveyor Location: East London (Social Housing) Pay Rate: PAYE: £27.40 per hour / Umbrella: £36.98 per hour Contract Type: Temporary Job Overview: We are seeking a qualified and experienced Disrepair Surveyor to join a leading social housing organisation in East London. This temporary contract role will focus on assessing and addressing disrepair maintenance issues across our housing portfolio. You will work closely with contractors, consultants, and partner agencies to ensure high-quality repair work is completed to compliance standards, specifications, and within the agreed schedule and budget. Key Responsibilities: Disrepair Assessments: Undertake assessments of disrepair maintenance issues across the housing portfolio and support the Repairs Partnering team. Quality Control: Ensure contractors and partner agencies meet the required compliance standards and specifications in all repair contracts. Record Keeping & Reporting: Maintain detailed digital...

Disrepair Surveyor Location: East London (Social Housing) Pay Rate: PAYE: £29 PAYE Hour Contract Type: Temporary Job Overview: We are seeking a qualified and experienced Disrepair Surveyor to join a leading social housing organisation in East London. This temporary contract role will focus on assessing and addressing disrepair maintenance issues across our housing portfolio. You will work closely with contractors, consultants, and partner agencies to ensure high-quality repair work is completed to compliance standards, specifications, and within the agreed schedule and budget. Key Responsibilities: Disrepair Assessments: Undertake assessments of disrepair maintenance issues across the housing portfolio and support the Repairs Partnering team. Quality Control: Ensure contractors and partner agencies meet the required compliance standards and specifications in all repair contracts. Record Keeping & Reporting: Maintain detailed digital records of assessments, site...

Job Tittle: Customer Service Advisor Location: Boldon Colliery Salary/Hourly Rate: £12.37 Job Type: Temporary ongoing - may lead to perm contract Working hours/days: 5 days out of 7 - Monday - Sunday, Between 8am-6pmHR GO Recruitment are looking for an enthusiastic and energetic character to join one of the professional services companies based in Boldon Colliery as an Customer Service Advisor. The ideal candidate will be customer service focused, able to work as part of a team or individually.. You will be responsible for handling calls and queries in a polite and professional manner. General Duties of Customer Service Advisor: Handling incoming calls from customers regarding furniture deliveries and product quality queries Providing updates on delivery schedules, tracking information and order status Assisting customers who have received damaged, faulty or incorrect items Logging delivery or quality issues accurately on the internal system Liaising with warehouse, logistics...

Long term opportunity with permanent prospects Boosted holiday - 33 days per annum Outstanding, recently renovated premises Customer Service Advisor – Join Our Friendly Team in Coleshill! Looking to build a career in a fast-paced, people-focused role? We’re hiring a Customer Service Advisor working for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same. About the Role: As a Customer Service Advisor, you’ll be the go-to person for our clients, ensuring they receive timely and effective support. You'll be working Monday to Friday on staggered shifts—7.5 hours per day, starting as early as 7:00am and finishing no later than 6:30pm. Your Daily Responsibilities Will Include: Handling inbound calls and emails from hospitality clients with product or delivery...

CTSC - Admin Officer Brook Street have a great temporary opportunity to work with CTSC in Newport for a 6-month period. Please see below details and apply direct if you feel you have the necessary transferable skills and interested in this position. Start date - Mid March Length of assignment - 6 months Pay - £12.36 per hour for the first 12 weeks increasing to £13.25 there after Basic DBS check will be carried out About CTSC: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a...

This is a great opportunity to join a busy Repairs team within a well-established social housing organisation, offering competitive pay, full-time hours, a central office location, and valuable experience within housing repairs and planning. You’ll be part of a supportive team environment where your organisational skills will have a direct impact on service delivery and customer satisfaction.   We are seeking a proactive and highly organised Scheduler to provide support to the Repairs Planning team during a busy period. This is a hands-on, office-based role working closely with Planning Officers to ensure repairs are scheduled efficiently and residents receive an excellent service.   Key Responsibilities for this Scheduler role: Supporting the planning and allocation of repairs jobs for in-house operatives. Monitoring operative diaries to help maximise productivity and efficiency. Tracking outstanding jobs and ensuring clear communication with operatives and contractors....