18 customer service agent jobs found

ONGOING CUSTOMER SERVICE AGENT ROLES AVAILABLE IN AVONMOUTH DUE TO START MIDDLE OF JUNE 2026. Duties * Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times. * Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database. * Communicate effectively with customers to understand their needs and provide appropriate solutions. * Collaborate with team members to streamline processes and improve service delivery. * Analyse customer feedback and service data to identify areas for improvement. Experience * Previous experience in an administrative or customer service role is preferred. * Proficiency in data entry with attention to detail is essential. * Strong interpersonal skills with the ability to communicate clearly and effectively. * Experience in upselling or sales support is an advantage but not mandatory. * A proactive attitude towards problem-solving and a...

Location: Remote, UK Day Rate: Up to £400 per day (Inside IR35) Duration: 6 months About the Client This is confidential at this stage due to the client's request. This will be disclosed during a call with our recruiters. How you’ll spend your day * Design, implement and maintain enterprise-scale contact centre solutions using Amazon Connect and the wider AWS ecosystem. * Build scalable voice, chat and task-based customer engagement solutions using Infrastructure as Code principles. * Configure and optimise contact flows, IVRs, routing profiles, agent hierarchies and custom Contact Control Panels (CCP). * Develop automation scripts and custom integrations to enhance customer and agent experiences. * Lead platform migrations and transformation projects, including migrations from legacy contact centre platforms. * Integrate Amazon Connect with third-party systems including CRM, ticketing and workforce management platforms. * Utilise AWS services such as...

Customer Care Agent - London Gatwick Airport Join a dynamic aviation team at London Gatwick Airport and help deliver an exceptional travel experience for passengers every day. We are currently seeking Customer Care Agent to support airport operations in a busy and fast-paced environment. This is a fantastic opportunity for individuals who are passionate about customer service and enjoy helping others. Whether you're looking to gain experience within aviation or build a long-term career in logistics distribution and supply chain industry, full training will be provided. In this role, you will assist passengers who require additional support during their journey through the airport, ensuring they travel safely, comfortably, and with confidence. Please note: This is a temporary seasonal position. Pay & Benefits £13.45 per hour Weekly pay every Friday Overtime opportunities available Comprehensive training provided Valuable experience within the aviation sector Opportunity to...

Procurement and Lettings Solutions Officer London Borough of Richmond & Wandsworth Location: Bridas House, Wandsworth (Fully office‑based) Contract Type: Temporary Hours: 36 hours Mon to Fri (09:00:AM - 05:00:PM Pay Rate: £20.76 per hour PAYE / £27.07 per hour Umbrella About the Role Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for a Procurement and Lettings Solutions Officer. In this critical front‑line role, you will support households at risk of homelessness by sourcing, securing, and negotiating access to high‑quality and affordable private rented sector properties. You will work directly with clients, landlords, and agents, ensuring placements are sustainable, safe, and financially viable-particularly for those relying on Universal Credit. A key objective of the role is to help reduce the local authority's reliance on Temporary Accommodation, supporting long‑term stability for households while achieving targeted reductions in...

Location : Glasgow Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis . This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field observations and...

Loan Administrator London/Hybrid Contract to December 2026 Day rate £460 via Umbrella Company Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are seeking an experience Loan Administrator to join the team on a contract...

you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent! Shifts: Monday to Friday, 7 am to 7 pm 12 weeks training ON SITE in Kirkby - L32 8UY - Who We Are: We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including...

Location : York Our client is seeking a motivated and professional Field Agent - Meter reader to join their growing team on a Temporary Ongoing basis . This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities To accurately read water meters at customer premises, ensuring timely data collection for billing and operational purposes while maintaining a high standard of customer service and safety compliance. Visit assigned properties to read meters according to scheduled routes Record meter readings accurately using handheld devices...

Location : Glasgow/Motherwell Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis . This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field...

Apply today to work as a Parcel Sorter Agent with our client, who is the world's leading logistics provider. Staffline is recruiting Parcel Sorter Agents at East Midlands Airport. The rate of pay is £13.72 per hour. This is a part-time role working Monday to Friday, and the hours of work are: - 18:00pm to 22:00pm Your Time at Work As a Parcel Sorter Agent, you will be responsible for: - Sorting parcels and freight according to destination, route, or service level - Scan, label, and process items using handheld and fixed scanning equipment - Load and unload packages from conveyor belts, cages, pallets, and vehicles - Ensure parcels are handled safely, securely, and in line with operational procedures - Identify and report damaged, missing, or misrouted items - Maintain a clean, safe, and organised work area at all times - Work collaboratively with colleagues and supervisors to meet operational targets - Follow health & safety guidelines and company...

Description We are seeking an experienced and highly organised Customer Services Advisor whose skills can make a real difference in a social housing environment. We value your strong communication skills and attention to detail.The successful candidate will serve as the first point of contact for residents, contractors, and stakeholders, delivering excellent customer service while supporting the housing management team's day-to-day operations. This role is best suited to someone with previous experience within social housing, housing associations, or local authority environments who enjoys structured operational work rather than project-based assignments. Responsibilities Provide a professional front-line customer service experience via phone, email, letter, and in person. Manage and resolve a broad range of resident enquiries at the first point of contact Arrange appointments, coordinate access, and organise meetings Liaise with residents, Managers, contractors, and the...

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Support Agent: Provide frontline support via telephone, email, and live chat Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods Book appointments and coordinate plans in line with operational requirements Maintain...

Billing & Collection Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary (until December 2026) Location: Wembley An opportunity has arisen for a Billing & Collection Officer to support the billing, collection, and recovery of a range of debts. This role ensures accurate administration and maximises income collection in line with legislation, policy, and best practice. You will handle customer queries, maintain records, and manage recovery processes while delivering high-quality customer service across multiple channels. Day-to-Day Duties Administer billing and collection across Council Tax, Business Rates, Adult Social Care Debt, Parking, Sundry Debt, and Housing Benefit Overpayments Identify liable parties, assess liability periods, and apply discounts, exemptions, and reductions Maintain accurate and up-to-date billing and customer records across systems Respond to customer enquiries via phone, email, correspondence, face-to-face and...

Homeownership Officer - Contract Opportunity in Islington Are you an experienced Housing professional looking for your next challenge? We are seeking a skilled Homeownership Officer to join a reputable Housing Association in Islington on a 3-month contract. This exciting opportunity offers the chance to deliver high-quality leasehold and homeowner support within a busy portfolio, making a real difference to residents and the community. About the Role: Homeownership Officer As a Homeownership Officer, your primary responsibility will be providing expert support to homeowners, handling various leasehold and estate management queries. You will work closely with contractors, residents, and internal teams to ensure outstanding service delivery and effective estate management. Key Responsibilities of the Homeownership Officer: Managing homeowner enquiries including covenant breaches, anti-social behaviour (ASB), and leasehold questions Coordinating repairs and estate services...

Job Advert: Aftersales Support Executive - 12 Month FTC Location: Marlow Contract Type: Fixed Term Contract (12 months) Salary: £30,000 Are you ready to join a dynamic team and make a difference in customer support? Our client, a leader in the Manufacturing & Production industry, is seeking a dedicated and professional Aftersales Support Executive to join their UK Operations Team. This exciting role offers you the chance to provide exceptional support to customers across all brands. If you thrive in a fast-paced environment and are passionate about customer service, we want to hear from you! Main Responsibilities: Deliver best-in-class customer support, ensuring first-time resolutions. Build and nurture professional relationships with Service Centre agents, dealers, and key stakeholders. Take ownership of all customer interactions, providing timely and effective solutions. Authorize product collections and coordinate repairs under guarantee. Identify cost-effective...

Business Development / Export Sales Representative Malmesbury £40,000 + Commission / Performance Bonus An exciting opportunity has arisen for a commercially driven Business Development / Export Sales Representative to join a growing international engineering and manufacturing business based in Malmesbury Business Development / Export Sales Representative Roles and Responsibilities: * Develop and manage relationships with international customers, distributors, and agents * Identify and pursue new business opportunities across export markets * Prepare quotations, proposals, and customer documentation * Manage customer enquiries from initial contact through to order completion * Work closely with internal engineering and production teams * Attend trade exhibitions, customer meetings, and international visits as required * Maintain awareness of market trends and competitor activity Business Development / Export Sales Representative Ideal Candidate: * Previous experience...

Income Collection Assistant Walsall Contract £14.82 per hour Our client is looking for an experienced is looking for a Income Collection Assistant Contract estimated to be between 3 - 6 months initially Looking for Credit Control & Debt Collection experienced workers. Onsite within Walsall Civic Centre Office for training and then moves to hybrid basis (up to 3 days onsite per week) To provide an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts...

Private Sector Housing Officer Temporary – Full Time (Initial 6‑Month Contract) £40.00 – £45.00 per hour (Umbrella) 📍 South West England 🗓 Closing Date: 22nd May 2026 Vivid Resourcing is recruiting on behalf of a South West Local Authority for an experienced Private Sector Housing Officer to join their Housing Services team on an initial 6‑month temporary contract. The successful candidate will be required to work on‑site within Council offices and carry out inspections across the local authority area. The Role We are seeking a proactive, knowledgeable and customer‑focused Private Sector Housing Officer to deliver a high‑quality housing enforcement and advisory service. You will work across the private rented sector to improve housing standards, protect tenants, and ensure compliance with housing legislation. This role is largely casework and inspections driven, involving investigation of complaints, enforcement action where necessary, and close partnership working with...