491 customer service officer jobs found

Customer Service Officer (6-month fixed term contract) Watford (Office Based) 37 hours per week The Vacancy Introduction to the role We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to...

Location: Lyndhurst Salary: £14.48 per hour Contract: Full-time, Permanent Working Hours: 37.5 hours per week Visa Sponsorship: This role does not offer eligibility for visa sponsorship. Working Hours The standard working hours are: Monday to Thursday: 8:30am - 5:15pm Friday: 8:30am - 4:45pmShift patterns and flexibility will be discussed during the interview The Role We are looking for a professional, friendly and customer-focused Customer Service Officer (Housing) to join the team in Lyndhurst. The successful candidate will be the first point of contact for customers accessing Housing Services, providing an efficient, high-quality and comprehensive information and advice service to members of the public, council employees and elected members. You will be responsible for handling a wide range of customer enquiries through various communication channels, including telephone, face-to-face and online/web-based services. Key Responsibilities Provide a first-class...

Customer Service Officer – Housing Pay: £14.48 per hour Location: Lyndhurst Hours: Monday to Thursday: 8:30am–5:15pm | Friday: 8:30am–4:45pm The role will be hybrid working, with 50% of time in the office, though initial training will require full time working in the office. Duration: 6 months About the Job We're looking for a friendly and organised Customer Service Officer. You will be the first person customers speak to when they need help with housing services, whether that is over the phone, online, or in person. What You'll Be Doing · Answering customer questions and giving advice about housing services. · Taking payments and recording compliments, complaints, and bookings. · Logging housing repair requests and booking appointments. · Updating customer records and entering information accurately on internal systems. · Helping with general admin tasks and daily paperwork. What We're Looking For · GCSE Maths and English (Grade C/4 or equivalent). · Previous...

Housing Customer Service Officer Pay: £14.48 per hour This is a hybrid position, with 50% of working time based at our Lyndhurst office. Please note that the initial training period will be office-based on a full-time basis. We are currently seeking a full-time Housing Customer Service Officer to join our busy Contact Centre on a temporary basis. This role will provide support while we recruit to permanent part-time positions, assist through a period of change as we implement multiple new systems, and help meet increased demand during the busy winter months. The Role As a Housing Customer Service Officer, you will be the first point of contact for customers, delivering a professional, efficient and high-quality service across a variety of housing enquiries. You'll work within a fast-paced contact centre, handling enquiries through multiple communication channels while ensuring an excellent customer experience. Key Duties Provide first-class customer service via telephone,...

We are currently recruiting for Customer Service Advisors for our Out of Hours Service. You will be the first point of contact for emergency calls relating to Adult's and Children's Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately. As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries. If ineterested in this role please send your CV to Jahker from Coyle Personnel Ltd

SEND Customer Services & Complaints Officer 📍 Macclesfield | Grade 9 We Do Social Work We Do Social Work is recruiting for a SEND Customer Services & Complaints Officer to join Cheshire East Council's SEND Service. This is an excellent opportunity for an experienced professional with strong customer service, complaints handling and administrative skills to support the delivery of high-quality SEND services. The role involves managing SEND complaints, compliments and enquiries, coordinating responses to Freedom of Information and Data Protection requests, liaising with the Local Government Ombudsman, producing performance reports, and supporting continuous service improvement. The ideal candidate will have experience working within a statutory or local authority environment, excellent communication and organisational skills, and a good understanding of SEND legislation, complaints processes and customer service standards. If you're passionate about delivering excellent...

Customer Support Officer Temporary on going contract Based in Luton £17.00per hour To provide a front line customer interface as part of a responsive repairs control centre, ensuring "right first time" completion of repairs for a range of customers. To provide first contact resolutions to customers through the control centre maintaining the highest standard of customer service at all times. Provide a customer focussed front end service for the reporting of repairs through telephone contact with customers, use skilled questioning techniques to accurately diagnose repairs to assist in the provision of a "right first time" service, whilst communicating politely and tactfully in order to meet the individual customer's needs. Ensure that work orders for responsive repairs and maintenance are accurately processed from end to end. This will include raising jobs, classification, prioritisation and making customer appointments, (work planning)

The starting salary for this role is £48,698 per annum, working 36 hours per week. This role is a fixed term contract opportunity up until March 2029. We are looking for an exceptional person to join our Economy and Growth team to take a lead role in ensuring our supported employment services work to a high quality, and meet our grant funding requirements. You will be expected to attend the office one day a week in Woodhatch Place, Reigate (usually Tuesday). You will report directly into the Supported Employment Services Manager and you will be expected to work horizontally across the wider Economy & Growth function of over 80 people. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee...

Belmont Recruitment are currently looking for an experienced Payroll Officer to join a leading Housing Association on a temporary basis. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities * Process and maintain payroll records, ensuring all payroll transactions are completed accurately and within agreed deadlines. * Administer statutory payments, pensions, colleague expenses, absence records and payroll deductions in line with current legislation. * Reconcile payroll control accounts, including net pay and pension accounts, identifying and resolving any discrepancies. * Maintain accurate payroll and pension records, ensuring all data is up to date and compliant. * Extract, analyse and report payroll and financial data to support operational and statutory reporting requirements. * Support month-end and year-end payroll processes, producing relevant documentation and returns. * Respond to complex payroll enquiries,...

Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out...

Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary – 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses...

Customer Resolutions Officer (6 Month Fixed Term Contract) Watford 37 hours per week (requests for part-time work considered) The Vacancy Introduction to the role Do you want to make a difference? We work with our customers and communities to change lives, and we’re looking for a highly motivated individual to join our Operations directorate as a Customer Resolutions Officer. As part of our Customer experience team, you will be responsible for providing excellent customer care by being an ambassador for the customer and championing this across other teams. The successful candidate will take personal responsibility to ensure delivery of a high standard of customer service that is responsive to customer needs, meets the Organisation’s service standards and proactively keeps customers and stakeholders informed of progress. You’ll work effectively and proactively with colleagues to achieve the best service possible for our customer in their homes. What’s the role? You will be...

Job Title: Head of Restart Programme Location: Aylesbury Contract: Fixed term until June 2028 Salary: £45,000 + OTE The Role Our client is seeking an experienced Head of Restart Programme to lead the delivery of their Government-funded Restart contract, supporting unemployed Universal Credit claimants into sustainable employment across the Aylesbury Vale area. Reporting to the Managing Director, the Head of Restart Programme will have overall responsibility for contract performance, ensuring all KPIs, quality standards and contractual requirements are achieved while leading a high-performing team. You will provide strategic leadership, manage operational performance and finances, build strong stakeholder relationships, and drive continuous improvement to deliver outstanding outcomes. Job Details Essential Experience * Management qualification. * Minimum five years' senior contract management experience. * Proven leadership of high-performing, target-driven teams....

Job Title: Housing Officer Location: Kent and Essex (2 days office-based, remainder on-site and working from home) Rate: £19.23 per hour (PAYE) / £25.04 per hour (Umbrella) Contract Type: Interim About the Role: We are seeking a Housing Officer to deliver a high-quality housing management service, ensuring residents' wellbeing, welfare, and safety. You will work closely with internal teams, external partners, and residents to improve satisfaction and ensure a seamless service. Key Responsibilities: * Provide housing management services within legal and regulatory frameworks. * Settle residents into new homes, conduct regular visits, and ensure tenancy conditions are met. * Complete welfare checks, make safeguarding referrals, and monitor cases with multi-agency partners. * Manage customer expectations, resolve nuisance issues, and support ASB cases. * Attend court, prepare legal documents, and participate in multi-agency meetings. * Conduct pre-void...

Receptionist / Administrator – Adult Social Care (Learning Disabilities) Location: West London Pay Rate: £21.52 PAYE | £27.35 Umbrella Hours: Monday – Friday, 8:45am – 4:30pm  Contract: Ongoing Temporary (Long-Term Opportunity) We are urgently recruiting for a Receptionist / Administrator (Business Support Officer) to join a newly developed Education, Health & Wellbeing Hub supporting adults with learning disabilities, autism, and complex needs with a local authority This is a key front-facing role within a busy centre, ideal for someone with strong administrative skills and a professional, compassionate approach to working with vulnerable adults, families, and professionals. This is an ongoing position with long-term potential. The Role You will act as the first point of contact for the centre, ensuring a welcoming, safe, and efficient reception and administrative service. Responsibilities include: Managing the front desk, greeting visitors and directing them...

Location: Haydock, Merseyside (WA11) Salary: £26,275 per annum Hours: Monday – Friday, 36.25 hours per week Contract: 12-month FTC Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Debt Recovery Assistant. About The Role This is an interesting and responsible role where you support the arrears administration process for hire agreements that have fallen into arrears. You won't need any previous experience in Debt Management as we will train you in our process and procedures. The Responsibilities Keep accurate company database records on our BC system and protect terminal estate assets, keeping losses minimised Learn the terms and conditions of...

Insurance Administrator / Insurance Officer Support Rate of pay: £14.44 per hour (PAYE) Job Type: Temporary contract until the end of November Location: Norwich (Hybrid) - NR7 0WF Hours: Monday to Friday, with one day per week (Thursday) based in the office About the Role We are seeking a proactive and organised Insurance Administrator / Insurance Officer Support professional to join a busy team on a temporary basis until the end of November. This hybrid role offers an excellent opportunity for someone with strong administrative skills and an interest in insurance-related work. The successful candidate will provide administrative support to the Insurance team, ensuring the smooth handling of information, documentation, and queries while maintaining high levels of accuracy and customer service. Key Responsibilities Provide administrative support to the Insurance Officer and wider team. Process, maintain, and update insurance-related records and documentation. Pass...

Great opportunity to work as a Streetpride Operational Support Officer for our client's site, which is the unitary local authority responsible for governing the city of Derby in the East Midlands, delivering both district and county-level services. Staffline is recruiting Streetpride Operational Support Officers in Derby. The rate of pay is £14.36 per hour. This is a full-time role working 37 hours per week. The hours of work are: - 8am to 4pm 12-month secondment cover! Your Time at Work As a Streetpride Operational Support Officer you will be responsible for: - Provision of advice and support to customers, contractors, consultants, suppliers, colleagues and clients regarding service-related issues - Cover office telephones, emergency numbers and service-specific email inboxes, dealing with general enquiries - Gather, input, analyse and report on information within service-held computer software systems Allocating scheduled and ad hoc work to frontline teams...

About the Role Are you an experienced Housing Officer ready to make a visible difference across a busy general needs patch? This is a rewarding interim opportunity to take ownership of approximately 800 properties, build trusted relationships with residents and use your housing management expertise to resolve issues, strengthen communities and improve neighbourhood services. What You'll Be Doing • Build trusted resident relationships: Visit new tenants in their homes, explain tenancy conditions clearly, identify vulnerabilities or additional needs and create positive early engagement. • Be visible in the community: Maintain a strong presence through estate inspections, customer surgeries, home visits and proactive follow-up, helping residents feel listened to and supported. • Resolve complex tenancy issues: Manage a varied caseload including succession, assignment, discretionary rehousing, management transfers, tenancy breaches, illegal occupation and anti-social behaviour. •...

We are currently recruiting on behalf of a respected Housing Association in Staffordshire for an experienced Temporary Lettings Officer to support the team during a busy period. This is an excellent opportunity for someone with a strong background in housing allocations and lettings who can hit the ground running. This is initially a short-term temporary assignment with hybrid working, offering a mix of home working, office-based duties, and regular visits across the housing patch. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process, ensuring properties are allocated efficiently and in line with policy. Assess housing applications and determine applicants' priority in accordance with the organisation's allocations policy. Demonstrate a strong understanding of housing banding and priority need criteria to ensure fair and compliant allocations. Liaise with applicants, internal departments, and external agencies throughout the lettings process....