4 service desk analyst jobs found

IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment. The role focuses primarily on "log and refer" activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service while adhering to defined processes and service levels. Key Responsibilities · Act as the initial point of contact for all incoming phone-based IT queries and issues. · Log incidents and service requests accurately into the service management system. · Perform initial triage and refer tickets to the correct group to resolve. · Provide clear, concise communication to users...

MDA IT Service Desk Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: Perm or contract until 30/04/2028 We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights. Maintain knowledge...

Role: Digital Service Asset and Configuration Management Job Description Type: Contract Location: Chelmsford, UK The Role As a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical "hands-on" troubleshooting with the meticulous management of our Configuration Management Database (CMDB). Key Responsibilities: Lifecycle Management: Oversee IT assets from initial acquisition and deployment through to decommissioning and secure disposal in compliance with WEEE regulations. Technical Support: Provide second-line technical support, including fault diagnosis, maintenance, and root cause analysis for end-user devices and peripherals. Database Integrity: Maintain the accuracy of the CMDB, ensuring all configuration items are recorded and audited regularly. Compliance & Security: Ensure all user devices remain within one version of the current...

Primary Role Provide onsite support to the Datacentres in Dublin on a call out rota covering 24/7 Monitor and Respond to ALL trouble tickets and work orders generated by the Ticket System within specified SLA times. P0 - 10 hours, P1 - 44 hours, P2 - 96 hours. * * For P1 and P2 ticket priority, Time to Work Completion is measured using * (1) Calendar Days if the ticket type is Repair, * (2) Business Days if the ticket type is Maintenance. Respond to call out within 15 mins of initial call and arrive on site within time agreed. Carry out 1st line maintenance of network elements as required / instructed. Assist with network integration and configuration activities as required. Carry out and / or assist with all installations of network equipment as necessary. Liaise with 3rd party vendors / operators. Ensure relevant issues are communicated to the point of contact as necessary. Follow Site Access and/or Permit to Work requests according to...