33 tenant liaison officer jobs found

We are currently recruiting for an experienced Tenant Liaison Officer to support a leading Housing Association across Birmingham, Coventry, and Worcester. This is an excellent opportunity to join a busy team delivering essential repairs and maintenance programmes within occupied residential properties. The Role As a Tenant Liaison Officer, you will act as the key point of contact between residents, contractors, and the Housing Association throughout planned and ongoing maintenance works. You will be responsible for ensuring residents are kept fully informed, supported, and updated throughout the duration of repair and refurbishment projects. Key Responsibilities of a Tenant Liaison Officer: Liaise with tenants before, during, and after repairs and maintenance works. Provide clear and timely communication regarding project schedules, access requirements, and any changes to planned works. Manage resident expectations and resolve queries or concerns professionally. Support site...

I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business . You will receive: £18 P/H 3 months worth of work (covering long term sickness) 37 hours a weekThe successful canddiate will be responsible for: Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvementYou will need: Experience in a customer facing role with...

Receptionist & Facilities Assistant | Grangemouth | £13.49 per hour | Monday – Friday 9am–5pm | 6-9 Months Work! We are currently recruiting for a Receptionist & Facilities Assistant to join a busy and well-established site in Grangemouth. This is a 6-9 month contract covering a long-standing team member, offering excellent stability and the opportunity to become part of a friendly, supportive team. As the Receptionist / Facilities Assistant, you will be: Acting as the first point of contact for visitors, tenants, and contractors Managing front desk reception duties, calls, and general enquiries Coordinating meeting room bookings and office viewings Handling incoming and outgoing mail and parcels Monitoring building issues and liaising with the Property Surveyor Supporting basic facilities management, including upkeep of communal areas Assisting with health & safety tasks, including fire alarm testing and acting as a Fire Warden Opening and closing the site...

Tenancy Support Officer Location: South East London Rate: £24.28 per hour (Umbrella) Contract: 3 Months Ongoing Hours: Full Time Working Pattern: Hybrid – Minimum 2-3 days per week in the office DBS Requirement: Standard DBS Required We are currently recruiting for an experienced Tenancy Support Officer to join a busy Housing Services team in South East London on an ongoing contract basis. This role is focused on providing practical tenancy support to new and transferred tenants, helping them successfully settle into their homes and sustain their tenancies. Working closely with the New Builds Tenancy Enforcement Officer, you will manage a varied caseload of residents with differing support needs and ensure appropriate interventions are in place to promote successful tenancy outcomes. Key Responsibilities: Identify support needs and develop tailored support plans for new tenants during the first 6–12 months of their tenancy. Provide guidance, advice, and practical assistance to...

Housing Officer (Specialised Supported Housing) The Opportunity: We are seeking a resilient, customer-focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field-based role, you will report directly to the Head of Housing and provide expert, person-centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations. You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign-ups, working closely with on-site care teams and external agencies to deliver a highly sympathetic and professional service. Key Duties: * Deliver a full regional tenancy management service, addressing complaints, resolving anti-social behaviour (ASB), and providing expert housing advice to scheme staff and tenants. * Manage the complete lettings cycle,...

Your new company Hays are currently recruiting for an experienced Tenancy Sustainment Officer for a local housing association on a temporary basis in Satafforshire. Your new role Your new role will be to provide support and guidance to tenants at risk of losing their homes, helping them to maintain their tenancies and live independently. The role involves working closely with vulnerable individuals to address issues such as rent arrears, budgeting, welfare benefits, and access to support services. You will be expected to: Deliver tailored support plans to help tenants sustain their tenancies. Liaise with housing officers, homeowners, and external agencies to coordinate support. Provide advice on budgeting, debt management, and accessing benefits. Identify and address risks to tenancy sustainment, including anti-social behaviour and health-related issues. Maintain accurate records and produce reports on outcomes and progress. Promote tenant independence and wellbeing through...

4Recruitment Services are seeking  a Temporary Accommodation Officer for our client based in Maidenhead. Working within the Temporary Accommodation Team, the post holder will work closely with the Housing Options and Resettlement Teams to support households residing in temporary accommodation, ensuring that properties remain safe, suitable, and compliant for occupation. The role involves the allocation, letting, and day-to-day management of temporary accommodation provided to homeless households, including property and tenancy management, as well as the collection of accommodation charges. DUTIES AND RESPONSIBILITIES INCLUDE: Work closely with Housing Options and Resettlement Teams. Support households living in temporary accommodation. Ensure temporary accommodation is safe, suitable, and compliant. Let and manage temporary accommodation properties. Carry out property management and tenancy management duties. Collect accommodation charges/rent payments. Handle a busy caseload...

Safer Neighbourhoods Officer 📍 West Midlands 💰 £22.09 LTD per hour (£18.93 PAYE Inclusive) 🕒 Full Time | 37 Hours Per Week 📅 Temporary Contract 🚗 Full UK Driving Licence & Access to Own Vehicle Essential We are currently recruiting for a Safer Neighbourhoods Officer to join a busy and proactive housing team, helping to create safer communities and improve the quality of life for residents across local neighbourhoods. This is an excellent opportunity for an experienced housing professional with a strong background in anti-social behaviour, tenancy enforcement, and neighbourhood management. The Role Working as part of the Neighbourhoods Team, you will take ownership of anti-social behaviour and community safety cases, using a range of enforcement tools and preventative measures to support residents and create safer neighbourhoods. Key responsibilities include: Managing and progressing anti-social behaviour and nuisance cases from referral through to resolution • Taking...

Deposit Recovery Progressor (Temp to Perm) Location: Southend-on-Sea (Office-based) Hours: Monday to Friday, 9:00am - 5:30pm (1 hour unpaid lunch) Contract: Temp to Perm About the Role We are recruiting a Deposit Recovery Progressor to support the deposit recovery function within a busy relocation and property services environment. This role is ideal for someone who is organised, determined, and confident in negotiating with letting agents and landlords to achieve the best outcomes. You will manage deposit recovery cases from start to finish, ensuring all administration, negotiations, and escalations are handled efficiently and in line with internal procedures and industry regulations. Key Responsibilities Liaise with letting agents, landlords, and relevant third parties to recover deposits paid on behalf of customers Accurately input and maintain case data on internal systems to generate required documentation Review deposit reports and support swift resolution of cases...

Contract Support - Liverpool Steet - Temp to Perm (Immediate Start) Location: Liverpool Street Basic Salary: £35,000 per annum/ £21.90p/h Via Umbrella Working Hours: Monday to Friday 8am - 5pm We are seeking a highly organised and proactive Contract Support to join our on-site facilities management team within a busy multi-tenanted commercial office building in Liverpool Street. This role is key to ensuring the smooth coordination of administrative, financial, and operational support services, contributing to high levels of client satisfaction and efficient contract delivery. Key Responsibilities: Administrative Support * Provide day-to-day administrative support to the facilities and contract management team * Maintain accurate records of all contract documentation, compliance logs, and service reports * Manage correspondence, including emails, calls, and tenant queries in a professional and timely manner * Prepare reports, presentations, and documentation as...

Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: £21.91 PAYE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court.Key Responsibilities: Conduct interviews with...

Income Collection Officer Location: Arlington, London NW1 Pay: £17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery. This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is...

Tenancy Administrator/Progressor Temporary until end of September Pay rate £13.85 per hour Bonus Commission Hours: Full Time - Monday–Friday, 9am–5pm (30?minute lunch) Holidays: 20 days annual leave 8 bank holidays Location: Manchester City Centre About the Company A modern, fast-growing property management and lettings business operating across major UK cities. The company manages a large portfolio of high-quality rental homes and uses smart technology and streamlined processes to deliver a professional, compliant service for both landlords and tenants. They are expanding rapidly and are now seeking a Tenancy Progressor to join their Manchester city centre office. The Role You will manage the full tenancy journey from offer accepted through to move-in day. This includes referencing, documentation, compliance checks and coordinating with internal teams to ensure smooth, timely and compliant move-ins. The role uses the Goodlord platform alongside internal systems....

Temporary Accommodation Officer We are currently recruiting for a Temporary Accommodation Officer to join a Local Authority on a 3-month ongoing contract. This is a key role within the Hostels Service, supporting the management of temporary accommodation for homeless households. Role Details: Contract: 3 months (ongoing) Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week) Working Pattern: Hybrid working 3 days in office & 2 from homeAbout the Role: You will be responsible for the day-to-day management of hostel-based temporary accommodation, ensuring residents are supported while maintaining compliance with housing legislation, council policies, and service standards. Working as part of a wider team, you will liaise with internal services such as repairs, cleaning, and support teams to deliver a safe and effective service. Key Responsibilities: Manage a caseload of residents within temporary accommodation, maintaining accurate records and meeting performance...

Overview We are currently working in partnership with a Local Authority in the South West to recruit an experienced Private Sector Housing Officer on an initial 6-month contract. This role sits within a busy enforcement team, with a strong focus on identifying and tackling unauthorised HMOs across the borough. Key Responsibilities * Leading on investigations into suspected unlicensed and unauthorised HMOs * Conducting inspections of HMO properties to assess compliance with current legislation * Gathering evidence and building robust cases to support enforcement action * Serving statutory notices and progressing enforcement action where required * Responding to complaints relating to housing conditions within the private rented sector * Liaising with landlords, tenants, and other stakeholders to achieve compliance * Managing a caseload of complex investigations and maintaining accurate records Requirements * Proven experience working within Private Sector...

We are currently recruiting for an experienced Scheme Manager to support housing schemes across Coventry and Solihull on a part-time basis. This is an excellent opportunity for a customer-focused housing professional with experience in sheltered, supported, or independent living environments. Key Responsibilities of a Scheme Manager: Provide effective day-to-day management of designated housing schemes. Carry out regular resident welfare and wellbeing checks. Support residents to maintain their tenancies and live independently. Monitor health and safety compliance within schemes, including communal area inspections. Respond appropriately to safeguarding concerns and referrals. Liaise with residents, contractors, support agencies, healthcare professionals, and local authorities. Assist with tenancy-related matters and signpost residents to relevant support services. Maintain accurate records and ensure excellent customer service standards.Requirements of a Scheme Manager:...

Rehousing Officer Medway, Kent Temporary Ongoing Full Time A fantastic opportunity has arisen for an experienced Rehousing Officer to join a busy Housing Needs team in Medway, Kent, supporting homeless households into suitable temporary accommodation and helping to deliver an effective rehousing service. THE ROLE As a Rehousing Officer, you will play a key role in ensuring homeless households are placed into suitable temporary accommodation whilst delivering housing advice, managing applications and supporting the council's statutory housing duties. Source and secure suitable temporary accommodation for homeless households. Coordinate planned and emergency placements to ensure effective use of available accommodation. Conduct tenancy sign-ups and household visits for residents moving into temporary accommodation. Assess housing applications in line with the Allocations Policy and maintain accurate records. Manage temporary accommodation rent accounts and support income...

Rehousing Officer Location: Medway (Hybrid) Contract: 3 month temporary contract - possibility of extension Pay: £18 an hour We're working with a local authority in Kent looking for an experienced Rehousing Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community. Key Responsibilities: Manage day-to-day housing needs for residents living in temporary accommodation. Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant. Support residents with advice and guidance to help them sustain their accommodation and move into permanent housing. Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly. Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way. Maintain accurate case...

Environmental Health Officer - Dorset £55 per hour 6-Month Contract Hybrid Working Free Parking Park Avenue Recruitment are currently working with a Dorset-based Local Authority seeking an experienced Environmental Health Officer to join their Private Sector Housing team on an initial 6-month contract. This is an excellent opportunity for a qualified Environmental Health Officer looking for a varied caseload across housing standards, enforcement and regulatory services, whilst benefiting from flexible hybrid working arrangements and free on-site parking. Purpose of the Job As an Environmental Health Officer, you will play a key role in improving housing conditions and protecting tenants within the private rented sector. You will undertake a broad range of statutory duties, ensuring compliance with housing legislation and delivering effective regulatory services to residents, landlords, letting agents and partner organisations. Key Responsibilities Undertake inspections of...

Voids & Lettings Officer Housing Association | East London £28.56 per hour Umbrella | Initial 6-Month Contract Hybrid Working - Site & Home Based We are recruiting for an experienced Voids & Lettings Officer to join a leading Housing Association in East London on an initial 6-month contract. This is a key role within the Operations team, responsible for managing the end-to-end voids, allocations and lettings process, ensuring homes are re-let quickly, efficiently and in full compliance with housing legislation, policies and nomination agreements. Key Responsibilities: Manage void properties from vacancy through to successful tenancy sign-up. Coordinate allocations, lettings, transfers and rehousing cases. Advertise properties, manage shortlists and process nominations via Locata. Liaise with Local Authorities, housing officers and external stakeholders. Arrange property viewings and ensure all compliance documentation is in place. Monitor void performance, maintain...