Dec 17, 2025
Job Opportunity: Security Cleared (SC) First Line Analyst - 24/7 Service Desk
Location: Milton Keynes
Clearance Required: Minimum SC Clearance
Shift Pattern: Rotating Early, Mid, and Late shifts (covering 7am-7pm)
Hours: 24/7 x 365 Service Support
Employment Type: Temporary
About the Role
We are looking for a dedicated and highly motivated First Line Analyst to join our 24/7 Service Desk team, supporting the clients customers in a fast-paced, secure environment.
This is a key frontline role where you will provide technical support, assist with service delivery, and ensure all customer incidents and requests are handled professionally and efficiently.
Key Responsibilities
Provide first line technical support to customers as part of a 24/7 x 365 operation.
Investigate and resolve incidents in line with SLAs and standard procedures.
Fulfil customer service requests promptly and accurately.
Assist in problem investigations and contribute to root cause analysis where...
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Milton Keynes, Buckinghamshire
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