76 complaints officer jobs found in London

Job title: Complaints Officer Location: London SE1 – Hybrid (After 4 week training) Start Date: ASAP Contract Type: Temporary 3-6 months Weekly Hours: 35 hours per week   Job Purpose   We’re currently recruiting for an experienced Complaints Officer to join a busy Customer Experience team on a temporary basis. This is a fast-paced role where you’ll manage a high volume of complaints, including Housing Ombudsman and MP enquiries, ensuring cases are resolved efficiently and within strict deadlines.   This is an excellent opportunity for someone who thrives in a structured, target-driven environment and can hit the ground running.   Key Responsibilities: Manage end-to-end complaint cases, ensuring timely and thorough resolution Handle Housing Ombudsman and MP enquiries in line with regulations Provide clear and consistent communication to customers throughout their complaint journey Investigate complex and escalated complaints, identifying root causes and solutions Liaise with...

We are currently looking for an experienced Quality Assurance and Standards Officer to support a Housing Service in maintaining regulatory compliance, improving service standards and preparing for regulatory inspections. This Quality Assurance and Standards Officer role will focus on governance, policy development, audit activity and regulatory assurance across housing services. The successful candidate will support the development of a quality management framework, undertake service reviews and audits, and ensure the service remains aligned with the requirements of the Regulator of Social Housing. This Quality Assurance and Standards Officer position would suit someone with experience in housing governance, policy, compliance or service improvement. The Role - Supporting regulatory inspection readiness and audit activity across Housing Services. - Maintaining housing policies, procedures and policy registers. - Undertaking service reviews, audits and gap analysis against...

Leasehold Officer (Major Works) North London and Essex An excellent opportunity has arisen to join a well-regarded Local Authority as a Major Works & Dispute Resolution Officer within their Home Ownership team. This is a key role focused on delivering statutory consultations (Section 20), supporting major works cost recovery, and ensuring leaseholder disputes are resolved efficiently and fairly. You'll act as the central point between residents, contractors, and internal teams - playing a vital role in delivering a transparent, compliant and customer-focused service. Key Responsibilities Lead on all statutory consultation processes (S20) for major works schemes Prepare, issue and manage Notices of Intention, Estimates and Award Provide clear guidance to leaseholders on works, costs, payment options and legal requirements Work closely with contractors and internal teams to ensure accurate information and cost recovery Attend consultation meetings and carry out site...

Housing Solutions Officer North London | Hybrid Rate: £28.30 per hour Pay type: Umbrella Inside IR35 Working Hours: 35 hours per week, 9am-5pm You will ensure that the private rented sector meets residents' needs and manage Temporary Accommodation and Private Rented Housing Services, including the procurement, allocation, and management of nearly 4,000 homes. You will proactively help residents find housing solutions, supporting them to move from temporary accommodation into private rented housing. You will also ensure that temporary accommodation is maintained to required standards and work collaboratively to address tenancy-related issues. What you will do as a Housing Solutions Officer ·Manage tenancy and property issues, including repairs, complaints, and tenancy disputes ·Support residents in temporary accommodation with housing advice and problem-solving ·Proactively assist households to move into private rented housing ·Ensure temporary accommodation properties...

Asset Intelligence Officer (Council) Central London - Hybrid Contract Inside IR35 Code Red Associates are working with a long standing client of ours who are actively looking to add an asset intelligence officer. This role will report into the strategic asset intelligence manager. Job Purpose: To ensure property information is captured, processed and maintained to the highest standards. To work collaboratively to deliver service outcomes and manage information  flows. The outcome of the work is robust property information which supports the strategic management of council homes, their components, and equipment. Collaborate with internal and external stakeholders to ensure information requirements are understood, data is provided in a timely manner, in agreed formats, and in accordance with information governance processes. Work across teams and support data validation and preparation for analysis, quality auditing, operational and decision-making purposes through the...

Property Services Officer Rate of pay: £25.78 PAYE or £33.69 Umbrella per hour Job Type: 9 Month temp contract (Starting End of June) Location: BarbicanDay-to-day responsibilities Manage day-to-day operational repairs and property-related issues, including complaints and contractor invoices Instruct, liaise with, and oversee contractors to ensure works meet agreed standards and deliver value for money Carry out minor repairs where possible to reduce costs and speed up service delivery Undertake inspections of completed works and respond to service requests and complaints Support compliance activities, including gas servicing and statutory requirements Coordinate more complex or higher-value works with senior colleagues Manage multiple projects and budgets, ensuring works are delivered in line with policies, procedures, and Health & Safety legislation Prepare specifications, risk assessments, tender documentation, and maintain accurate project records Oversee void properties,...

An opportunity has arisen for a Parking Representations and Appeals Officer to join a client in London on contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCN's (penalty charge notices) where applicable and managing statutory and non-statutory complaints. Other duties include handling telephone queries, carrying out site visits, providing specialist parking advice and assisting the parking enforcement contractor with any issues or problems.   This is a full-time contract position so please only apply if you have Parking Appeals and Representations experience. The rate on offer is £24 - £26 per hour - negotiable for the right candidate and dependant on experience. Flexible working arrangements are available alongside home working opportunities.   Duties & Responsibilities: ·Investigating parking appeals and representations issue to the public ·Reviewing and enforcing PCN's where applicable ·Managing statutory and...

Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview: Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role * To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry * To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate * To keep the team...

A London-based Local Authority is seeking an experienced Environmental Health Officer to join their Housing and Environmental Services team on an initial 6-month contract. This is a key role supporting the delivery of statutory housing enforcement, HMO licensing, and private sector housing standards across the borough. The successful candidate will take responsibility for investigating housing complaints, carrying out inspections, and ensuring compliance with relevant housing legislation. You will play a vital role in identifying substandard housing conditions and taking appropriate enforcement action where required, including the preparation and service of statutory notices and attendance at court proceedings when necessary. You will also be responsible for the regulation and licensing of Houses in Multiple Occupation (HMOs) and Mobile Home Sites, ensuring all regulatory standards are met. The role involves providing expert advice to tenants, landlords, businesses, and members...

Description Key responsibilities: Conduct inspections of commercial premises and enforce environmental health legislation. Investigate complaints, incidents, and complex cases and prepare reports, case files, and prosecution documentation. Lead targeted operations and projects across areas such as: Health & Safety, Food standards, Infectious disease control, Licensing enforcement, and build strong partnerships with businesses and stakeholders to drive compliance. Provide expert advice to businesses and the public and manage complex investigations through to resolution or prosecution. Support, coach, and guide junior officers (PO3/PO4 levels) Qualification – Essential GCSE Grade (or equivalent) in English Language and Mathematics. To hold an appropriate Environmental Health Registration Board-approved academic qualification, i.e. an MSc, BSc (Hons) or Diploma in Environmental. Health awarded by EHRB or REHIS To be EHORB registered or have passed the CIEH Assessment of...

Parking Appeals Officer Must have good working knowledge on parking appeals Key result areas/overview Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role * To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry * To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate * To keep the team...

We are currently looking for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs service. This Homelessness Prevention & Solutions Officer role will focus on preventing homelessness, relieving homelessness and helping households secure sustainable housing solutions in line with the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will manage a varied caseload of homelessness applications, undertake statutory assessments, issue legal decisions and work with households to prevent homelessness wherever possible. This Homelessness Prevention & Solutions Officer position would suit someone with strong homelessness legislation knowledge and experience managing complex housing needs cases. The Role - Managing a caseload of homelessness prevention and relief cases. - Undertaking statutory homelessness assessments and making enquiries in line with legislation. - Creating and managing Personalised Housing...

Housing Officer (Specialised Supported Housing) The Opportunity: We are seeking a resilient, customer-focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field-based role, you will report directly to the Head of Housing and provide expert, person-centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations. You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign-ups, working closely with on-site care teams and external agencies to deliver a highly sympathetic and professional service. Key Duties: * Deliver a full regional tenancy management service, addressing complaints, resolving anti-social behaviour (ASB), and providing expert housing advice to scheme staff and tenants. * Manage the complete lettings cycle,...

Social Housing Assessment and Lettings Officer Pay: £21.41 PAYE / £28.19 Umbrella Job Type: Temporary (until March 2027) Location: WembleyOverview We are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key. Day-to-Day Responsibilities Assess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits Register and manage new and existing housing applicants, ensuring records are accurate and up to date Prioritise applicants and allocate appropriate banding in line with allocations policies Prepare and issue decision letters, clearly outlining outcomes and review rights Support the administration of a choice-based lettings system, including advertising...

Housing Assessment Officer Brent, London Temporary Full Time We are looking for an experienced Housing Assessment Officer to join a Housing Needs & Support team in Brent on a temporary basis. This is an excellent opportunity for a housing professional with experience in housing allocations, housing registers, lettings or homelessness services to support the delivery of a customer-focused social housing assessment and lettings service. The successful candidate will assess housing applications, determine housing priority and eligibility, manage housing register cases and support the allocation of social housing across the borough. THE ROLE As a Housing Assessment Officer, you will manage a varied caseload of housing register and lettings cases, ensuring applications are assessed accurately and in accordance with housing legislation, allocations policies and council procedures. Key responsibilities include: Assessing applications to the housing register under relevant...

Environmental Health Officer (Private Sector Housing) South East London | Hybrid Working (2 Days Remote / 3 Days Office) £36.83 per hour Umbrella 6-Month Ongoing Contract Full-Time – 36 Hours per Week Key responsibilities include: Investigating housing complaints and service requests in line with statutory requirements and council procedures. Conducting proactive and reactive inspections of residential properties. Identifying housing hazards and poor housing conditions using relevant legislation and guidance. Preparing, serving, and enforcing statutory notices and taking enforcement action where necessary. Managing HMO licensing applications and compliance inspections. Regulating and licensing Mobile Home Sites. Providing advice and guidance to tenants, landlords, residents, businesses, and other stakeholders. Preparing case files for legal proceedings and attending court when required. Providing specialist Environmental Health advice on planning consultations. Maintaining...

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for...

Tenancy Support Officer (New Builds) * Demonstrated experience of working with social tenants preferably with local authority but not essential * Ability to attend meetings, panels or case conferences and present difficult and complex cases * A working knowledge in understanding changes in legislation in housing and support services * Experience of working with a range of vulnerable tenants and families from under 18‘s to the older person living in their own homes. * Experience and knowledge of current welfare benefits and housing benefits * Experience of effective Casework Management, Referral Processing, Assessment, Support Planning, providing tenancy advice and recognising Risk * Ability to work intensively with tenants who require tailored support to settle into their tenancies and sustain them. * Ability to draft correspondence reports and collating and maintaining accurate statistics relating to the Tenancy Support work. * Problem solving skills and...

Role Overview As a member of the Tenancy Management team this post provides a specialist administrative function and support role to the Tenancy Management Team. The area-based teams are responsible for: Key Responsibilities * To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents. * Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices. * Raising of Purchase Orders and ensuring invoices are checked and paid. * Provide administrative support in relation to the preparation of documents...

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution: Handle resident complaints...