146 complaints officer jobs found

Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary: £17.00-£18.00 per hour Hours: Monday to Friday, 9.00am-5.00pm Contract: Temporary, 3-6 months Location: Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom...

Complaints Officer (Operations) – Braintree District Council £17.62 PAYE / £22.59 Umbrella per hour Braintree, Essex Full-time, Temporary 37 Hours per Week 6 Months Contract Closing Date: Monday 27th July 2026 We are delighted to be advertising the role of Complaints Coordinator on behalf of Braintree District Council. Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week. The Opportunity: The postholder will lead the management of complaints within Operations as part of the new waste and recycling collection service. Role Accountabilities: Investigate and respond to Stage 1 Operations complaints and resolve them at the earliest opportunity and within the required timescale. To acquire relevant and accurate information internally to respond to residents and ensure that all issues raised by the complainant are addressed with reference to any relevant policies and good practice where appropriate. Proactively work with the...

Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary – 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses...

SEND Customer Services & Complaints Officer 📍 Macclesfield | Grade 9 We Do Social Work We Do Social Work is recruiting for a SEND Customer Services & Complaints Officer to join Cheshire East Council's SEND Service. This is an excellent opportunity for an experienced professional with strong customer service, complaints handling and administrative skills to support the delivery of high-quality SEND services. The role involves managing SEND complaints, compliments and enquiries, coordinating responses to Freedom of Information and Data Protection requests, liaising with the Local Government Ombudsman, producing performance reports, and supporting continuous service improvement. The ideal candidate will have experience working within a statutory or local authority environment, excellent communication and organisational skills, and a good understanding of SEND legislation, complaints processes and customer service standards. If you're passionate about delivering excellent...

Liverpool City Council are looking for an Interim Tribunal and Complaints Officer. £400 per day. 2 days per week on site - L2 2BS. Tribunal and Complaints Officer - £400 per day ltd / 35hrs per week / 2 days per week on site per week Reducing the number of complaints and tribunals is a corporate priority. Interim specialist and knowledgeable support is required to clear the backlog of complaints and tribunals within SEND. The candidate must have a proven track record in SEND complaints and tribunal processes. This is just an interim post to provide additional capacity on a short-term basis and is not anticipated to be a long-term or permanent post

Join a well-established Housing Association in a rewarding temporary role where you'll play a vital part in delivering an exceptional customer complaints service. This Customer Complaints Officer position offers the opportunity to manage complex complaints from receipt through to resolution, ensuring fair outcomes, regulatory compliance, and an excellent customer experience. The role is offered on a 3-month temporary contract with the potential for extension, providing consistent and stable work within a supportive and collaborative team. You'll be responsible for investigating complaints, working closely with internal departments and contractors, and producing high-quality written responses in line with the Housing Ombudsman Complaint Handling Code. This is an excellent opportunity for an experienced housing complaints professional who thrives in a fast-paced, regulated environment. We'd love to hear from anyone with experience as a Customer Complaints Officer, Complaints...

Complaints Officer (Interim) London 3-month contract £25–£30 per hour If you’re passionate about fairness, great customer experience, and making sure residents feel genuinely heard, this interim role offers the chance to make a real impact in a busy, resident-focused housing environment. We’re supporting a London-based housing organisation to recruit an experienced Complaints Officer for a 3-month contract. You’ll take the lead on managing and resolving complaints, driving service improvements, and ensuring responses meet regulatory standards - including the Housing Ombudsman’s Complaint Handling Code. This is an ideal opportunity for someone who thrives in a fast-paced, people-centred setting and can bring clarity, empathy, and professionalism to complex cases. The Role: As the organisation’s dedicated complaints lead, you will: · Manage and investigate Stage 1 complaints, ensuring timely, high-quality responses. · Coordinate Housing Ombudsman referrals and provide clear,...

Complaints & Information Officer Location: Colindale, London Client: Housing Association Rate: £20 per hour Contract: 6 Months start date ASAP Start, Hybrid working 2 days per week in the office We are looking for an experienced Complaints & Information Officer to join a busy, customer-focused team. You will manage and coordinate complaints, Members' Enquiries, FOI requests, Subject Access Requests, and Ombudsman enquiries, ensuring timely, accurate, and professional responses. You'll work closely with internal stakeholders to investigate complex cases, improve customer outcomes, and help drive continuous service improvement. Key Requirements: Previous complaints handling or customer service experience. Excellent written and verbal communication skills. Strong organisational skills and attention to detail. Ability to manage competing priorities and meet deadlines. Knowledge of FOI, SARs, GDPR, or Housing Ombudsman processes is essential.Please be aware this advert...

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. Your role will cover the Birmingham and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access...

A fantastic opportunity has emerged for a Section 20 Consultation Officer to join the Home Ownership team at one of Adecco's most improved public sector housing clients in a temporary assignment, initially for three months. This is a full time role for 35 hours each week (Monday to Friday), working hybridly from our client's North London office. As a Section 20 Consultation Officer, you will play a key role in ensuring statutory compliance and effective delivery of major works consultation and billing processes. You will be responsible for preparing and issuing Section 20 consultation notices and major works invoices, ensuring all documentation is accurate and served in line with legislative requirements, company policies and strict statutory timescales. You will: Manage the end-to-end Section 20 consultation process, ensuring consistency, accuracy and compliance with relevant legislation and procedures Provide advice and guidance to colleagues and residents on major works...

Customer Service Resolution Officer Location: Stafford (Office Based) Salary: £15.00 - £20.00 per hour (depending on payment type) Contract: Temporary (with potential opportunities available) Hours: Full-time - 36 hours per week Following opening hours: Monday to Thursday: 8:30am to 5:00pm Friday: 8:30am to 4:00pm Are you passionate about delivering outstanding customer service? Sellick Partnership are supporting a well-established housing association to recruit a proactive and customer-focused Customer Service Resolution Officer to join their Customer Experience team in Stafford. If you're an experienced customer service professional who enjoys solving problems, supporting customers through challenging situations and making a genuine difference, we'd love to hear from you. This is a varied and rewarding role where you'll be the first point of contact for customers, taking ownership of enquiries and resolving issues quickly and effectively while delivering an exceptional...

Waste Operations Officer Location: Various sites across Leicestershire (RHWS, WTS & County Hall) Pay: Competitive (negotiable for candidates with relevant experience and a valid COTC) Hours: 37 hours per week (occasional weekend work required) Contract: 6 months initially, with potential to extend We are seeking an experienced Waste Operations Officer to oversee the day-to-day management of operational staff across Leicestershire's Recycling and Household Waste Sites (RHWS) and Waste Transfer Stations (WTS). This is a hands-on, field-based management role requiring regular travel between sites. Key Responsibilities * Manage and support operational site teams, including HR processes, performance management, and staff development. * Deliver training, toolbox talks, and safety briefings. * Ensure compliance with health & safety procedures, environmental permits, and Waste Duty of Care legislation. * Monitor waste movement records, site documentation, and quality...

Location: Leicestershire (Whetstone, Mountsorrel & County Hall) Rate: £22-£25 per hour (PAYE) Contract: Initial 6-month contract with the potential for extension due to ongoing workload Exciting Opportunity for a Waste Operations Manager in Leicestershire This role will play a key part in supporting the delivery of waste operations across Leicestershire County Council's Household Waste Recycling Centres (HWRCs) and Waste Transfer Stations (WTS). The successful candidate will be responsible for managing operational teams across multiple waste sites, ensuring safe, compliant, and efficient service delivery. This is a hands-on management role, requiring regular travel between sites and strong experience managing operatives, supervisors, and waste operations teams. The role will be primarily field based, with travel required across Whetstone RHWS & WTS, Mountsorrel RHWS, and County Hall. There may be some flexibility for occasional home working. The main duties of the...

Temporary Resident Liaison Officer (RLO) Location: Birmingham (On-site) Contract Duration: 10th August - 31st August (4-week short-term cover) About the Role We are currently recruiting an experienced Resident Liaison Officer (RLO) for a fast-paced Kitchen & Bathroom Regeneration Project across residential properties in Birmingham. This is a crucial, high-touch role acting as the primary bridge between residents, site management, and sub-contractors. You will ensure smooth access, clear communication, and high levels of resident satisfaction while trades complete internal refurbishments. Key Responsibilities Conduct pre-work surveys and talk residents through the installation process. Act as the main point of contact for resident queries, concerns, and special access requirements. Maintain clear communication channels, issuing advance notice letters and daily updates. Work closely with the Site Manager and sub-contractors to resolve access issues or delays. Log...

4Recruitment Services are seeking to recruit a Community Housing Officer for our client based in Dudley. Purpose of Role: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Duties include: Manage a designated housing patch, acting as the main frontline contact for tenants and residents on tenancy and estate management matters. Provide advice, guidance, and support to customers in line with tenancy agreements, policies, and...

Your new company We are currently recruiting for an experienced Housing Officer or Housing Assistant to join a busy and customer-focused housing team on a temporary contract for an initial period of 3 months, with the potential for extension.This is an excellent opportunity to support a well-established social housing organisation and make a real difference to local communities.Your new role Managing a designated housing patch and providing tenancy management support Dealing with tenant enquiries and resolving housing-related issues Supporting allocations, voids and lettings processes Assisting with rent arrears recovery and income management activities Investigating anti-social behaviour complaints and tenancy breaches Conducting home visits and estate management inspections Maintaining accurate housing records and case notes Delivering a high standard of customer service to tenants and stakeholdersWhat you'll need to succeed Previous experience in a Housing Officer, Housing...

Resident Liaison Officer Cheltenham Temporary Contract Immediate Start Available Weekly payments About UsBuild Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment — from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We are currently working with a leading social housing contractor who is looking to appoint an experienced Resident Liaison Officer to support planned maintenance and refurbishment works across occupied social housing properties throughout the Cheltenham area. The RoleAs Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring clear communication throughout planned maintenance works. Working closely with residents, site managers,...

We are currently recruiting for a Resident Liaison Officer (RLO) to support a short-term contract across multiple sites in Cheltenham. This role will involve working closely with residents and site teams to ensure clear communication throughout ongoing works. The successful candidate will be responsible for maintaining positive relationships with residents, addressing queries, and ensuring disruption is kept to a minimum while works are carried out. Key Responsibilities: * Act as the main point of contact between residents and the site team. * Provide clear communication regarding ongoing works, schedules, and potential disruptions. * Carry out resident visits and maintain strong relationships across multiple sites. * Handle resident queries, concerns, and complaints in a professional and timely manner. * Provide regular updates to the project team and maintain accurate records of resident communications. * Support the site...

Job Title: Resident Liaison Officer (RLO) - Social Housing Location: Cheltenham( GL51) Pay Rate: upto £24.00 per hour (fuel expenses covered ) Contract Type: Temporary to Permanent opportunity for the right candidate Initial Duration: 2 months initially (Strong potential for extension/permanent contract) 8.5 Hours: Monday - Friday (Overtime available) About the Role We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) to join a major planned maintenance programme on a busy social housing site in Cheltenham. This is an initial short-term cover contract running from July to late September, with an immediate temporary-to-permanent path available for a standout candidate. Serving as the primary point of contact between residents, the site delivery teams, and the client, you will play a critical role in ensuring smooth delivery and exceptional tenant satisfaction during essential home refurbishment works. Key Responsibilities: Act as the face of the...

Customer Service Officer (6-month fixed term contract) Watford (Office Based) 37 hours per week The Vacancy Introduction to the role We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to...