170 complaints officer jobs found

Housing Complaints Officer (Hybrid - West London) Rate: £28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid...

Description About the Role: Our local government client in Southwest London is recruiting a compliance officer to deliver an excellent customer-oriented dispute resolution service, which provides the customer with a suitable solution and a satisfying experience, by contributing to and supporting the delivery of an efficient complaints and information service, whilst supporting internal colleagues in delivering this. Corporate Complaints Officers will be responsible for ensuring timely, high-quality responses are offered and for providing advice and guidance to colleagues in that function. Qualification – Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree and equivalent experience in a similar role Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Key Requirements – Strictly Essential. Applicants must demonstrate all the following. About you Detailed and up-to-date knowledge and Understanding of relevant central and local...

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Corporate Complaints Officer for our client based in Lambeth and surrounding areas. The successful Corporate Complaints Officer will be responsible for ensuring timely good quality responses are delivered and that advice and guidance is given to colleagues in delivering that function. The sucessful Corporate Complaints Officer will deliver an excellent customer-orientated dispute resolution service which provides the customer with a suitable solution and a satisfying experience, by contributing and supporting the delivery of an efficient complaints and information service, whilst supporting internal colleagues in delivering this. Duties and Responsibilities of the Corporate Complaints Officers: *...

Public Sector Complaints Officer needed to assist the team with the current backlog. Ideally you will have Stage 1 and Stage 2 experience, with a strong knowledge of housing and repairs. Responsibilities include: * Act as an expert advisor on complaints handling providing support, advice, and guidance to staff at all levels * Collate, co-ordinate, monitor and archive all cases received * Maintain and oversee all aspects of requests and reward of compensation * Be responsible for effective time management to prioritise an unpredictable workload, whilst ensuring that complaint responses and updates are provided within agreed time frames * Work independently and unsupervised, referring to and liaising with senior staff, to ensure customer concerns and unacceptable standards of service are resolved appropriately, ensuring corrective action is taken * Manage FOI requests More details: * Initially 3 months temp * Hybrid working (3 day a week in the office) * Negotiable...

Large Housing Association requires a Complaints Triage and Service Recovery Officer to manage customer dissatisfaction before it escalates to a formal complaint. Responsibilities: Act as first point of contact for customers who are expressing concerns or dissatisfaction, deploying empathy, problem solving skills and proactive communication to address their issues. Triage and assess customer concerns, suggest appropriate solutions and where possible recover the issue. Find the best route to customer satisfaction and where necessary log a formal complaint investigation. Skills and experience: Excellent customer service and communication skills through multiple channels. Empathy and a personal approach to problem solving. Collaborative nature and confidence in dealing with multiple stakeholders. Proven experience in a complaint handling or customer service role. The role is hybrid with Wednesdays and Thursdays in the office. £19.49 ph PAYE or £25.57 Umbrella

Housing Complaints Officer – Hammersmith (W6)  £32.64 per hour (LTD) | 12-week temporary contract | Start ASAP Hybrid working: 2–3 days in the office (Tues, Weds, Thurs) We’re recruiting three experienced Housing Complaints Officers on behalf of a local authority in Hammersmith (W6). This is an urgent requirement to help tackle a high-volume backlog of Stage 2 housing and repairs complaints.  Key Details Start Date: ASAP Duration: 3 months (possible extension) Working Pattern: Hybrid – 2–3 office days per week (Tues, Weds, Thurs) Pay Rate: £32.64 per hour (LTD)The Role You’ll be responsible for investigating and drafting Stage 2 complaint responses across a range of housing and repairs issues. This role is suited to someone who can hit the ground running, managing a caseload of around 10 complaints per week, and supporting the service to clear its backlog. Requirements Proven recent experience handling Stage 2 complaints (essential) Strong background in housing and repairs...

Contract: Temporary, Full-Time (6 month contract) Rate: £45 per per hour (umbrella, dependent on experience) Location: Hybrid (South Coast) Hours: 37 hours per week A South Coast Local Authority is seeking an experienced and motivated Trading Standards Enforcement Officer (Food Standards) to join their Public Protection team on an interim basis. This is an excellent opportunity for a qualified Trading Standards professional with strong experience in Food Standards, food composition, labelling compliance, and consumer protection to make a meaningful impact on local regulatory work. The Role You'll take the lead on Food Standards inspections and investigations, ensuring food businesses across the region comply with statutory requirements relating to labelling, allergens, composition, claims, and product authenticity. Working within a supportive and forward-thinking Trading Standards team, you'll manage a varied enforcement caseload - from food standards complaints and...

Job Title: HIA Support Officer Location: Twickenham, TW1 3BZ - Full time Office Based Hourly rate £18.27 PAYE / £24.14UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start Key Responsibilities Be the first point of contact for HIA enquiries, providing empathetic and informed support. Manage and process documentation for grants and adaptive works. Liaise with clients, landlords, Housing Associations, solicitors, Occupational Therapists, and contractors. Use systems like Civica, Saffron, and Integra to manage client data, raise orders, and process payments. Ensure contractor work meets specifications before authorising payments. Prioritise urgent repairs and provide feedback following complaints. Produce reports and maintain accurate records for insurance and audit purposes.We're looking for someone who is: Experienced in financial/payment systems and multi-disciplinary environments. Skilled...

Job Title: Admin Officer (Housing) Location: Local authority based in Roehampton, Wandsworth Pay Rate: £19.78 hourly PAYE/ £26.15 hourly Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Monday-Friday, 9am- 5pm (36 hours a week) Working Arrangements: Full time office role (Remote/Hybrid working is not feasible) ASAP Start Job Purpose: Responsible for the provision of effective and efficient administration, within a team providing housing management services to approximately 8000 properties. Job Duties: First point of contact on a repairs reporting telephone line and raising remedial orders as required, often for emergency repairs. Liaising with contractors and colleagues to work efficiently, ensuring the correct contractor and job priority is given to ensure repairs are carried out promptly adhering to health and safety guidelines. Gathering all required information from Civica for the Deputy Area Housing Manager in relation to...

Resident Liaison Officer West London job - Borough of Ealing Must drive WFH/Stevenage The RLO will be primarily responsible for conducting pre-condition surveys and compiling resident profiles Key Responsibilities Responsibilities for a RLO position typically include: Main Point of Contact: Serving as the "go-to" person for residents, clients, and contractors regarding planned works. Communication & Updates: Providing timely and clear information to residents before, during, and after works regarding schedules, progress, and access requirements. This may involve written communication (letters/notices) and resident meetings. Complaint & Query Management: Handling all resident complaints and queries with empathy and professionalism, acting as the escalation point and managing the resolution process. Coordination & Access: Organising and coordinating access arrangements for contractors to carry out work in occupied properties. Record Keeping: Maintaining accurate and...

Job Title: HIA Support Officer Location: Twickenham, TW1 3BZ - Full time Office Based Hourly rate £17.50 PAYE / £23.10 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start Key Responsibilities Be the first point of contact for HIA enquiries, providing empathetic and informed support. Manage and process documentation for grants and adaptive works. Liaise with clients, landlords, Housing Associations, solicitors, Occupational Therapists, and contractors. Use systems like Civica, Saffron, and Integra to manage client data, raise orders, and process payments. Ensure contractor work meets specifications before authorising payments. Prioritise urgent repairs and provide feedback following complaints. Produce reports and maintain accurate records for insurance and audit purposes.We're looking for someone who is: Experienced in financial/payment systems and multi-disciplinary environments. Skilled...

MMP Consultancy currently have an opportunity for 3x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role. My client are offering a rate of £350p/d Umbrella on a long term interim contract. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high...

JOB TITLE: Supported Housing Officer (Homeless/Vulnerable clients) LOCATION: Dover, Kent SALARY: £12.50ph to £13.50ph TERM: 1 month minimum HOURS: 37.5hrs, Monday to Friday (Early & Late shifts) START: Immediately Office Angels are proud to be working with this homelessness service provider in recruiting a Homeless Support Officer. You will be based within one of their Supported Housing units based in Dover, supporting vulnerable clients, providing a invaluable service. This is a temporary role starting immediately for a minimum of 1 month so the perfect role to earn some money before Christmas as you would be paid weekly. There is also the possibility of further opportunities as this is a large employer across the South East. The day to day duties in your new job could be: To provide strength-based support to single people that are homeless or at risk of homelessness. Carrying a mixed caseload of clients and supporting them within supported accommodation. Working with...

Future Build Recruitment is currently searching for a Resident Liaison Officer to work for established contractor on a long term framework in the Bognor and surrounding area. Our client is delivering social housing refurbs across 69 properties. Brief duties: * Liaison: Act as the main point of contact for residents, answering questions and resolving issues by liaising with other project staff, contractors, and consultants as needed. * Complaint resolution: Address and resolve complaints, disputes, and concerns from residents, and maintain records of all complaints and their resolution. * Feedback collection: Collect, record, and analyze resident feedback through surveys or direct interaction to ensure satisfaction and to identify areas for service improvement. * Resident support: Assist residents with needs and queries, facilitate appointments for further work, and ensure work is completed to their satisfaction. *...

Are you passionate about preventing homelessness and making a tangible difference in people's lives? Do you believe in delivering housing services with empathy, integrity, and a focus on the individual? We're looking for a committed and experienced Inquiries and Decisions Officer to join a local authority in North London, supporting vulnerable residents with housing solutions that put compassion and customer care first. As an Inquiries and Decisions Officer, you will be at the heart of the homelessness prevention agenda, delivering clear, lawful, and empathetic decisions under the Homelessness Reduction Act 2017. Your role will involve managing and progressing applications-particularly those in existing backlog-by carrying out detailed assessments, making legally sound decisions, and ensuring every applicant feels supported and informed throughout the process. You will take a trauma-informed approach to your work, recognising the impact of trauma and adversity on individuals...

Environmental Health Officer – Food Safety 📍 South East England | ⏳ 6-month contract | 💰 £40–£50/hr Make an impact on public health. We’re looking for a skilled Food Safety EHO to join a proactive local authority team and ensure compliance across food businesses. Your Role: Carry out food hygiene inspections (Categories A–E) Investigate complaints, outbreaks & infectious disease notifications Take enforcement action (notices, case prep for legal proceedings) Advise businesses on compliance & best practice Maintain accurate records and reports What We’re Looking For: CIEH-accredited degree + EHRB registration (or Chartered Status) Strong experience in food safety enforcement within UK local authority Up-to-date knowledge of Food Law Code of Practice Excellent communication & report-writing skills Why Join? ✔ Competitive hourly rate ✔ Flexible working options ✔ High-profile projects & supportive team 📩 Apply now

Job Title: Customer Services Officer Work Pattern: 35 hours per week Duration: Temp ongoing Location: London Bridge SE1 Our client, a leading organization in the property services sector, is seeking a proactive and customer-focused Customer Services Officer to join their team. This role is integral to delivering exceptional service and timely resolutions for customer complaints and queries. Reporting to the Customer Success Manager, you will play a pivotal role in ensuring customer satisfaction while helping to enhance service standards. Job Role – Manage inbound complaints and queries via email, phone, and social media, ensuring timely resolution in line with service level agreements. Collaborate with internal teams to book, schedule, and oversee repair appointments. Utilize CRM systems to document and manage case information accurately and efficiently. Act as the first point of contact for property maintenance inquiries, delivering a professional and empathetic service to...

A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased...

Principal FOI Officer *Local Government* *3 month rolling contract* *2-3 days per week on site* The role: We're looking for a skilled Principal FOI Officer to lead the Council's approach to Freedom of Information (FOI), Environmental Information Regulations (EIR) and our interface with the Information Commissioner's Office (ICO). You'll be the organisation's subject-matter expert assuring the quality of responses, coaching services, spotting trends, and driving performance improvements that keep us compliant and responsive What you'll do * Own the FOI/ICO relationship: oversee internal reviews, coordinate investigations, and represent the Council in regulator engagement. * Assure quality: review and sign off draft responses; provide robust advice on FOI, EIR and the Data Protection Act. * Champion transparency: lead actions to align with the Local Government Transparency Code and oversee internal/external audits and follow-up. * Collaborate widely: work across Legal,...

About the Role One of my local governement clients is seeking a dedicated and experienced Accommodation Solutions Officer to join their Housing Needs and Transformation Service within the Temporary Accommodation and Solutions Team. This is an excellent opportunity for an individual with strong housing and homelessness experience to contribute to improving the lives of residents and ensuring the effective use of temporary and permanent accommodation across the borough. Key Responsibilities As an Accommodation Solutions Officer, you will: * Provide housing options advice to households in temporary accommodation, promoting move-on to suitable long-term housing such as private rented, intermediate rent, or social housing. * Support the Temporary Accommodation and Solutions Team in securing efficient, effective placements for single persons and families. * Carry out suitability assessments for accommodation offers in line with statutory and policy...