176 complaints officer jobs found

Aatom Recruitment is looking for OR(phone number removed) - Tribunal and Complaints Officer on behalf of a Local Authority. Job Title: OR(phone number removed) - Tribunal and Complaints Officer Contract Duration: 3 Months Hours Per Week: 35 Work Pattern: Hybrid - Twice in a Week Role Details: * Reducing the number of complaints and tribunals is a corporate priority. Interim specialist and knowledgeable support is required to clear the backlog of complaints and tribunals within SEND. * The candidate must have a proven track record in SEND complaints and tribunal processes

Tribunal and Complaints Officer (SEND) North West Local Authority £400 per day (umbrella) Initial 3-Month Contract | Immediate Start A North West Local Authority is seeking an experienced Tribunal and Complaints Officer to provide interim support within their SEND service. This role has been created to help address a backlog of complaints and tribunal cases, which is a key corporate priority. Key Details: £400 per day (umbrella) 35 hours per week Hybrid working – minimum 2 days per week on site Initial 3-month contract Immediate startRole Overview You will play a critical role in supporting the Local Authority to reduce the volume of SEND complaints and tribunal cases. Working as part of the wider SEND team, you will provide specialist expertise to ensure cases are managed effectively, efficiently, and in line with statutory requirements. Key Responsibilities Manage and respond to SEND complaints in line with statutory guidance and local procedures Lead on tribunal cases,...

Tribunal and Complaints Officer (SEND) Liverpool | £400 per day Ltd | 35 hours per week | Hybrid – 2 days per week on site | Interim Contract We are currently recruiting for an experienced Tribunal and Complaints Officer to join a Local Authority SEND service based in Liverpool. This interim opportunity has been created to provide additional capacity to reduce a backlog of SEND complaints and tribunal cases, supporting a key corporate priority. This role is ideal for a SEND professional with extensive experience managing complaints and tribunal processes within a Local Authority environment. You will be expected to hit the ground running, managing complex cases while ensuring compliance with statutory requirements and supporting positive outcomes for children and young people. Key Responsibilities Manage a caseload of SEND complaints and tribunal cases. Prepare comprehensive tribunal documentation, witness statements, and case files. Draft responses to formal complaints in line...

Tribunal and Complaints Officer (Liverpool) – Hybrid Liverpool City Council is seeking an experienced Tribunal and Complaints Officer to join its SEND Service on an interim basis. This role has been created to provide additional capacity and support the council's priority of reducing the number of SEND complaints and tribunal cases, while assisting with the clearance of an existing backlog. The successful candidate will be a specialist in SEND complaints and tribunal processes, working closely with families, schools, legal representatives, and partner agencies to ensure complaints and appeals are managed effectively, statutory responsibilities are met, and positive outcomes are achieved for children and young people with Special Educational Needs and Disabilities (SEND). Main Duties: Manage a caseload of SEND complaints, mediations, and tribunal appeals in accordance with statutory requirements and local procedures Investigate and respond to SEND complaints, ensuring responses...

We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and...

Resident Liaison Officer Location: Yeovil (covering sites in Bristol, Gloucester & Bath) Start Date: ASAP Duration: Ongoing Rate: £19 per hour (39 hours per week) Resident Liaison Officer - Social Housing / Maintenance Works I'm working with a large maintenance contractor who are looking to appoint an experienced Resident Liaison Officer to support projects across Bristol, Gloucester, and Bath, with the company's head office based in Yeovil. This role will be key in ensuring residents are kept informed and supported throughout planned maintenance and refurbishment works, helping to maintain excellent customer satisfaction and smooth project delivery. Transport is provided. The Role: Acting as the main point of contact for residents before, during, and after works Liaising with tenants to arrange property access, appointments, and surveys Keeping residents updated on programme dates, progress, and any changes to scheduled works Managing resident queries, concerns, and...

An excellent opportunity has arisen for one of our key public sector clients. A reputable housing provider based in West London, is seeking a conscientious and proactive Sales Support Officer to join their Environment team. Location: West London Rate: £19.98 per hour (PAYE) Working Pattern: Full-time | 36 hours per week (9:00am – 5:00pm) Flexibility: Office-based (with potential transition to hybrid working) About the Role This role is key to supporting an entrepreneurial commercial waste service, ensuring smooth administrative operations while helping to maximise contract sales, retain customers, and grow market share. You will play a vital role in delivering a “right first time” service, contributing to excellent customer satisfaction. You will act as a central point of contact, working collaboratively with internal teams, contractors, and customers to ensure efficient service delivery and prompt issue resolution. Key Responsibilities Provide high-quality administrative...

ASB Officer 2 Month Contract (with potential extension) £16.66 per hour PAYE + holiday pay Hoop Housing are currently recruiting for an experienced Anti-Social Behaviour (ASB) Officer to join a housing team on a temporary basis. This is an excellent opportunity for someone with housing management experience who is confident managing ASB cases and supporting residents through challenging situations. This role is offered on an initial 2-month contract, with the possibility of extension depending on business needs. Key Responsibilities: * Managing a caseload of ASB cases from initial report through to resolution * Investigating complaints and gathering evidence * Working closely with residents, partner agencies, and internal teams * Providing advice and support to residents affected by ASB * Taking appropriate action in line with policies and procedures * Maintaining accurate case records and preparing reports * Supporting legal and enforcement processes where...

Marks Consulting Partners are currently looking for a Community Safety Lead Officer to work with one of our Local Authority clients in Hertfordshire. What the Job Will be Doing * Leading the delivery of Community Safety and ASB services across the borough * Developing and implementing Community Safety strategies and delivery plans in partnership with key stakeholders * Building strong relationships with Police, Probation, Fire Service, Health, Social Care and other partner agencies to reduce crime, ASB and community harm * Managing and supporting Community Safety Officers, ensuring workloads, performance and service standards are met * Overseeing complex anti-social behaviour cases, providing guidance on investigations, enforcement action and legal processes * Representing the organisation at partnership meetings, community forums and resident engagement events * Using intelligence and performance data to identify trends, improve services and inform policy...

Anti-Social Behaviour Officer 37 hours £37,280 to £40,777 pa – pro rata for hours worked Fixed Term – Maternity Cover Stevenage ABOUT THE ROLE - Working extensively with people who are suffering the effects of anti-social behaviour or crime. - Carry out case investigations in a customer friendly manner working with partner agencies to resolve complaints. - Take actions in line with the tenancy agreement and the ASB Powers and Tools. - Deal with emotional situations and manage the perceptions of residents. - Manage your own case load of ASB and Environmental Crime cases. - Provide a reactive service to Stevenage residents, ensuring that anti-social behaviour and Environmental crime is managed effectively in line with the published procedures to achieve effective outcomes to reported problems. - Organise, lead and attend various neighbourhood meetings including professionals meetings, street meets, residents meetings and mediations - Ensure that issues raised are responded to and...

Resident Liaison Officer Salary/Day Rate: Competitive (DOE) Location: Paddington, London Part-Time Opportunity (2–3 Days Per Week) / Full time options available. Start Date: ASAP The Opportunity Our client, a leading construction contractor, is looking to appoint an experienced Resident Liaison Officer to support the successful delivery of a major construction project in Paddington. This is an excellent opportunity for a personable and proactive individual to become the key point of contact between the site team and local residents, businesses and the wider community throughout the construction programme. Working closely with the Project Lead and Construction Manager, you'll play a vital role in keeping residents informed, managing enquiries and concerns, and ensuring a positive customer experience throughout the project. The role is expected to run 2–3 days per week until the end of 2026, with the potential for an extension into 2027. There may also be an opportunity...

Belmont Recruitment are currently looking for a Business Support Officer to join Cheshire East Council's Planning Team on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Duties: * Provide comprehensive administrative and business support to the Planning Service. * Respond to enquiries from members of the public, elected members, developers and internal colleagues via telephone, email and in person. * Manage correspondence, complaints and service requests, ensuring they are handled professionally and efficiently. * Organise meetings, prepare agendas, take accurate minutes and monitor follow-up actions. * Produce reports, performance data and management information to support service delivery. * Raise invoices, purchase goods and maintain accurate records and databases. * Support managers with performance monitoring and administrative projects. * Ensure all records are maintained accurately and...

Role- Environmental Health Officer Location- Midlands Duration- 6 months + Rate- £ dependent on experience A client of mine working for a local authority is looking to hire an Interim Environmental Health Officer for the next 6 months due to a number of outstanding service requests, and a gap in their team due to a long standing permanent vacancy. The role is full-time, 37 hours per week, but part-time can also be considered for the right candidate. Hybrid working is standard within this local authority, so it is expected that the candidate placed will be on site between 2-3 days each week depending on the workload. Duties will include but not be limited to: * Dealing with inspections relating to complaints such as noise, housing conditions, pollution and public health risks * Inspecting and regulating the premises to ensure compliance with relevant legislation * Provide guidance and education to businesses, landlords and the public on all environmental health *...

Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation. Allocations Officer Public Sector - Local Authority Temporary Contract - 3 months with potential extensions Full Time - Monday to Friday, 35 hours per week Grade 8 - £22.02 per hour PAYE / £28.71 per hour Umbrella Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5) IT equipment provided ASAP Start The Role As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options. Key Responsibilities Advertise and allocate social housing properties,...

Environmental Protection Officer / Senior Environmental Protection Officer Location: East Suffolk (Hybrid – office, home and site-based working) Pay Rate: Competitive – Depending on Experience Hours: 37 hours per week Contract: 6 Months (Potential Extension) Lynx Employment Services are recruiting on behalf of our client for 3 experienced Environmental Protection Officers to join a busy Environmental Services & Port Health team. We are looking to recruit three EPOs including: 2 x Environmental Protection Officers (Senior level experience preferred) 1 x Senior Environmental Protection Officer with strong line management experience These are excellent opportunities to work across a wide range of environmental protection and public health matters, helping to protect communities, improve environmental quality and ensure compliance with environmental legislation. ## The Role You will investigate environmental protection matters, provide specialist regulatory advice, and work...

Environmental Protection Officer / Senior Environmental Protection Officer Location: East Suffolk (Hybrid – office, home and site-based working) Pay Rate: Competitive – Depending on Experience Hours: 37 hours per week Contract: 6 Months (Potential Extension) Lynx Employment Services are recruiting on behalf of our client for 3 experienced Environmental Protection Officers to join a busy Environmental Services & Port Health team. We are looking to recruit three EPOs including: 2 x Environmental Protection Officers (Senior level experience preferred) 1 x Senior Environmental Protection Officer with strong line management experience These are excellent opportunities to work across a wide range of environmental protection and public health matters, helping to protect communities, improve environmental quality and ensure compliance with environmental legislation. ## The Role You will investigate environmental protection matters, provide specialist regulatory advice, and work...

Our client Rochdale Borough council is looking for a Children's Independent Reviewing Officer to join their Child protection team. PURPOSE AND OBJECTS OF THE JOB To ensure a high quality conferencing and reviewing service for children whose welfare needs to be safeguarded. These children and young people will include children in need of a protection plan and Looked after Children. To promote the improvement and development of services to children and their families by contributing to a quality assurance strategy that facilitates continuous improvement through the effective and efficient use of the Targeted Service's resources.Principal Duties Looked After Reviews To quality assure the care planning processes for looked after children in line with the care planning regulations 2010 through the chairing and reporting of looked after children reviews To discharge the IRO duties in line with the IRO Handbook 2010 To ensure practice standards in relation to the coordination and...

Commercial Waste Support Officer Location: London (Office-based) Pay Rate: £19.98 PAYE per hour / circa £25.00 Umbrella Contract: 4 months (initially) Department: Environment | Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled...

ASB Housing Officer * Hourly rate: £20.89 PAYE or £27.46 Umbrella (37.5 hrs per week) * Location: Arnold NG5 (Nottingham / Derby office base) * Job Type: Full-time, Temporary until end of September (potential extension) * Working Hours: 37.5 hours per week Join a proactive housing team where you will play a key role in tackling anti-social behaviour (ASB) and maintaining safe, sustainable communities. As the customer-facing representative, you'll take the lead on managing ASB cases across a defined patch, working closely with residents, local authorities, and partner agencies to resolve issues and improve neighbourhoods across a mixed tenure portfolio. Day-to-day responsibilities: * Take ownership of ASB case management from initial report through to resolution, ensuring timely and robust action is taken * Investigate ASB complaints, gather evidence, and apply appropriate legal and non-legal remedies * Work closely with police, local authorities, and support agencies to...

Private Sector Housing Officer London Borough | Hybrid Working £55-£60 per hour (Umbrella) Initial 6-Month Contract Are you an experienced Private Sector Housing Officer looking for your next interim contract in London? A London Borough Council is seeking an experienced Private Sector Housing Officer to join its established Private Sector Housing team on an initial 6-month contract, with the potential for extension. This is an excellent opportunity to work within a busy local authority, helping to improve housing standards across the private rented sector while taking enforcement action where necessary. The Role As a Private Sector Housing Officer, you'll manage a varied caseload involving inspections, investigations and enforcement across privately rented properties. You'll work closely with landlords, tenants and partner agencies to ensure compliance with housing legislation and deliver positive outcomes for residents. Key Responsibilities Carry out HHSRS inspections and...