170 customer experience coordinator jobs found

Customer Experience Coordinator  Location: Sunderland  Contract Type: Freelance Rate: Competitive day or hourly rate depending on experience We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility. Key Responsibilities Act as the main point of contact for customer enquiries Coordinate appointments, updates, and ongoing communication Maintain accurate customer records and internal systems Liaise with internal departments to ensure smooth service delivery Resolve customer issues efficiently and professionally Monitor customer feedback and identify areas for improvement Support day-to-day office...

Customer Experience Coordinator  Location: Sunderland  Contract Type: Freelance Rate: Competitive day or hourly rate depending on experience We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility. Key Responsibilities Act as the main point of contact for customer enquiries Coordinate appointments, updates, and ongoing communication Maintain accurate customer records and internal systems Liaise with internal departments to ensure smooth service delivery Resolve customer issues efficiently and professionally Monitor customer feedback and identify areas for improvement Support day-to-day office...

Customer Experience Coordinator  Location: Sunderland  Contract Type: Freelance Rate: Competitive day or hourly rate depending on experience We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility. Key Responsibilities Act as the main point of contact for customer enquiries Coordinate appointments, updates, and ongoing communication Maintain accurate customer records and internal systems Liaise with internal departments to ensure smooth service delivery Resolve customer issues efficiently and professionally Monitor customer feedback and identify areas for improvement Support day-to-day office...

Customer Experience Coordinator Temporary £19 Umbrella Kent Hamilton Woods Associates are currently recruiting for a Customer Experience Coordinator to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas. Duties and Responsibilities of the Customer Experience Coordinator: Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy Investigate and resolve low-risk Stage 1 complaints Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations Manage MP and Councillor enquiries, providing timely and professional responses Follow up on customer feedback and surveys, working with internal teams to resolve issues Identify trends in customer feedback and share insights to support service improvement Communicate with customers across...

Logistics Coordinator Location: Solihull Salary:£12.85 Hours: 37.5 hours per week About the Role We are looking for a highly organised and proactive Logistics Coordinator to support our operations team. The successful candidate will play an important role in managing deliveries and collections, coordinating schedules, and maintaining effective communication with customers, drivers, site managers, and other key contacts. Key Responsibilities Plan and coordinate deliveries and collections in line with operational requirements. Work closely with site managers to agree delivery and collection dates, ensuring all necessary arrangements are confirmed. Serve as a central point of contact for customers, drivers, and site teams, providing timely updates and responding to queries. Support the administration of the company fleet, ensuring vehicles are used efficiently and relevant records are kept up to date. Track logistics schedules and proactively deal with any problems or...

About the Role Are you an organised HR professional who enjoys working with accurate data, reliable systems and clear HR processes? This HR Coordinator role offers the chance to join a busy HR Operations environment where your attention to detail, systems knowledge and customer-focused approach will make a visible difference across workforce reporting, employee records and day-to-day HR service delivery. Hybrid – 3 days in the office and 2 days working from home. Key Responsibilities Maintain accurate employee records, workforce data and HR system information in line with agreed processes and data protection requirements. Check, update and reconcile workforce data, escalating discrepancies where needed. Support HR reporting, statutory returns, equality reporting and management information by preparing accurate data. Coordinate learning and development administration, including training records, bookings, attendance and compliance tracking. Support recruitment,...

Do you enjoy solving problems and providing excellent customer service in a fast-paced environment? This is an exciting opportunity for a Fleet Coordinator to join a leading logistics business based in Appleton, Warrington, providing essential support to HGV drivers and the wider fleet operation. As a Fleet Coordinator, you'll play a key role in ensuring vehicle breakdowns, repairs and maintenance are managed efficiently, helping to keep a large commercial fleet operating safely and effectively. This Fleet Coordinator role would suit someone with previous customer service, logistics or fleet administration experience who enjoys working in a busy environment, can think on their feet and takes pride in delivering excellent service. You'll work closely with drivers, suppliers and internal teams, taking ownership of fleet incidents from start to finish. Due to the location and limited public transport links, candidates will ideally have their own transport to commute to site. What...

Package Repair Coordinator Location: Lincoln (Hybrid) Hourly Rate: £20.00 - £25.00 PAYE Contract Length: 6 months Start Date: ASAP Position Overview: Our client is seeking a meticulous and detail-oriented Package Repair Coordinator to manage and oversee the repair processes of various packages. The successful candidate will play a crucial role in ensuring that all repair activities are executed efficiently and that customer satisfaction is maintained throughout the process. This position requires a blend of technical knowledge, problem-solving skills, and exceptional communication abilities. Key Responsibilities: Oversee the package repair process from receipt to completion, ensuring adherence to quality standards and timelines. Coordinate with internal teams and external vendors to facilitate repairs and ensure timely delivery of services. Maintain accurate records of all repairs, including tracking progress and documenting any issues or delays. Communicate effectively...

Do you enjoy solving problems and providing excellent customer service in a fast-paced environment? This is an exciting opportunity for a Fleet Coordinator to join a leading logistics business based in Appleton, Warrington, providing essential support to HGV drivers and the wider fleet operation. As a Fleet Coordinator, you'll play a key role in ensuring vehicle breakdowns, repairs and maintenance are managed efficiently, helping to keep a large commercial fleet operating safely and effectively. This Fleet Coordinator role would suit someone with previous customer service, logistics or fleet administration experience who enjoys working in a busy environment, can think on their feet and takes pride in delivering excellent service. You'll work closely with drivers, suppliers and internal teams, taking ownership of fleet incidents from start to finish. Due to the location and limited public transport links, candidates will ideally have their own transport to commute to site. What...

Job Title: Fault Coordinator Location: Poole Pay Rate: £13.96/h Contract: 6 Months Hours: 8.5-hour shifts between 07:00 – 18:00 (37.5 hours/week, 1-hour unpaid lunch) About the Role Are you an organized multi-tasker with a passion for problem-solving and great customer service? Join our Service Operations Centre (SOC) as a Fault Coordinator and play a key role in supporting the rapid growth of Electric Vehicle Infrastructure (EVCI)! In this fast-paced position, you’ll act as the central hub for our EV clients and field service engineers—managing live faults, prioritizing workloads, and ensuring issues are resolved swiftly within SLA targets. Key Responsibilities * Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers, and dynamically reprioritize workloads when urgent issues pop up. * Incident Management: Track incidents through our fault systems to guarantee compliance with Service Level Agreements (SLAs). *...

Patient Booker - Temporary Role | Preston Location: Preston Contract: Temporary (3-6 months, with potential for extension) Hours: Monday to Friday, 09:00 - 17:00 Industry: Healthcare / Medical Join a Leading Healthcare Organisation We are currently recruiting on behalf of a well-established and respected client within the healthcare sector for a Patient Booker to join their busy and supportive team in Preston. This is an excellent opportunity for an organised and customer-focused individual looking to gain valuable experience within a professional medical environment while making a positive impact on patient care. As a Patient Booker, you will play a key role in ensuring patients receive a seamless and efficient service by coordinating appointments, maintaining accurate records, and providing outstanding support throughout the booking process. Key Responsibilities As the Patient Booker, your duties will include: Contacting patients by telephone to arrange, confirm, amend,...

Regional Surveyor The Opportunity: Avalon is seeking an experienced Regional Surveyor for a 12-month fixed-term contract paying £50,000 per annum. This home-based role covers an extensive patch across South England and Wales, with occasional attendance (at least twice per month) required at our London office (WC1H). Reporting directly to the Head of Property Services, you will oversee all maintenance, repairs, property acquisitions, and health and safety compliance for a dedicated portfolio of homes—many occupied by elderly residents with specific housing needs. You will play a crucial role in delivering pre-purchase surveys, asset management strategies, stock condition surveys, and property adaptations. Key Duties: * Conduct pre-purchase surveys and valuations for potential acquisitions, assessing property suitability against organisational criteria. * Undertake annual stock condition surveys across approximately 20% of the regional patch, logging data on HomeMaster to...

Sustainability Coordinator The Opportunity: Avalon is seeking a highly organised and empathetic Sustainability Coordinator for a 6-9 month interim assignment. Based out of a central London office with occasional UK travel, this role acts as the vital link between residents, contract managers, and delivery partners for a major home energy efficiency project. The primary focus of the assignment is overseeing energy efficiency upgrades across 120 properties, ensuring all rental homes reach an EPC rating in band C and achieve full compliance with upcoming Minimum Energy Efficiency Standards (MEES). Key Duties: * Act as the primary point of contact for residents, contractors, and project managers throughout energy efficiency installation projects. * Collaborate with housing officers and contractors to resolve delivery bottlenecks, complex access issues, and tenant concerns. * Issue, vary, and process works orders and contractor invoices, logging warranty and component data...

Responsive Repairs Coordinators - 12 Month FTC £29,015 Chelmsford Temporary Full-Time We are looking for a Responsive Repairs Coordinator to provide comprehensive end to end coordination and oversight of the service, ensuring Supervisors are effectively supported to deliver timely, compliant repairs. Acting as the central point of control, the role proactively works with contractors and internal teams to prioritise workflows, reduce turnaround times, minimise rent loss, and maintain property standards, while supporting the Operations teams to deliver excellent customer service and meet business objectives. What you'll be doing * Support across the whole team to ensure efficient and effective administrative practices. * Accountable for resolving administrative queries related to the scope of the team. * Develop, manage and maintain an overall schedule of key activities for the team, ensuring that the team remains on track for delivering against the agreed plan –...

Repairs Planner (Temporary - 3 Month Contract) Location: Barnet Rate: Up to £19 per hour Contract: Temporary (3 Months) Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Repairs Planner to join their busy team based in Barnet on a 3-month temporary contract. This is a fast-paced and varied role, ideal for someone with experience in repairs and maintenance planning, scheduling or administration. You will be responsible for coordinating appointments, scheduling operatives and contractors, liaising with residents and supporting the successful delivery of responsive repairs and maintenance works. Key Responsibilities Scheduling repair appointments and managing resident diaries. Planning and coordinating...

Are you an experienced Administrator who enjoys solving problems and making sure customers get the right outcome? A well-established business based in Stockport is looking for a Sales Support Administrator to join their busy team on a temporary basis. The business supplies specialist products and equipment to contractors and engineers, and this role will provide essential administrative and customer support across the sales function. As a Sales Support Administrator, you'll be part of a team managing a busy shared inbox and a varied workload. This is much more than straightforward data entry - you'll need to use your initiative, investigate issues, communicate with different teams and ensure customers receive an efficient and professional service. What will you be doing as a Sales Support Administrator? Supporting the sales team with the day-to-day administration of customer orders Managing incoming requests and making sure they are dealt with accurately and efficiently...

Facilities Coordinator Location: Central London (Trafalgar Square area) Hourly Rate: £15.42 Contract Length: 3/6 months Working Pattern: Full Time (Monday - Friday, 9:00 AM - 5:00 PM) based in office full time Key Responsibilities: Help Desk: Assist with travel bookings, couriers, car hire, and stationery orders. Maintain and update internal spreadsheets.Switchboard Operations: Answer and transfer calls on the switchboard. Provide appropriate contact details to callers.Office Support: Set up conference and meeting rooms for various activities. Manage the movement of post, stationery, and other materials. Issue access passes and monitor service areas to ensure stock availability. Escort non-employees on-site as needed. Maintain cleanliness in all areas, ensuring a clutter-free environment.General Duties: Assist with various tasks as requested by the FM team.To succeed in this role, you should have: A successful track record in a customer-focused environment. Excellent...

Temporary Service Administrator Sutton-in-Ashfield £26,000 - £30,000 depending on experience Temporary with a view to permanent Full-time, Monday to Friday Office-based Immediate start available SF Partners are currently recruiting for a Temporary Service Administrator to join a busy and established service department based in the Sutton-in-Ashfield area. This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced, customer-focused environment. Previous experience within a service, technical, engineering, maintenance or operational environment would be particularly beneficial. The Role Managing incoming customer enquiries via telephone and email Preparing and issuing customer quotations Supporting the day-to-day administration of the service department Liaising with customers regarding service requirements and ongoing work Coordinating with internal operational and technical teams Maintaining accurate customer, job and service...

Engineering Delivery Coordinator / Programme Delivery Engineer Maternity Cover Contract 📍 Location: Gaydon, Warwickshire 📅 Contract End Date: 17 September 2027 💷 Rate: £28.41 per hour (Umbrella) About the Role We are looking for a highly organised and proactive Engineering Delivery Coordinator / Programme Delivery Engineer to join our Engineering Delivery team on a maternity cover contract until September 2027. Engineering Delivery plays a critical role in driving the precise execution of vehicle programmes, ensuring robust delivery through effective Technical Delivery Plans, Commodity Plans, and obstacle escalation processes. This position offers the opportunity to work across multiple stakeholders and engineering functions, helping to ensure programmes are delivered to agreed cost, quality, and timing targets. If you enjoy working in a fast-paced engineering environment, influencing programme outcomes, and collaborating with cross-functional teams, we would love to hear...

E-commerce Coordinator (Moto-Electrical) Maternity cover ASAP until September 2027 could lead to a permanent role too as they are super busy! You will need your own transport to get to the location as not near pubic transport. Monday to Friday 8am to 5pm Varied work and a friendly work environment! You will be Supporting the day-to-day management and development of the company's e-commerce channels, ensuring products, content, promotions and customer information are accurate, up to date and presented effectively. The role works closely with marketing, sales, operations, customer service and warehouse team as well as the external partners to help maximise online sales and customer experience. Key responsibilities Website & Online Store Management by working closely with Web Admin * Ensure product information, availability and promotions are accurate. * Check website pages regularly for errors, broken links and outdated content. * Support website merchandising and...