12 customer service advisor jobs found in Manchester

We're looking for a confident and compassionate Customer Service Advisor to join our clients team. In this role, you'll support customers with their enquiries, process updates to accounts, and ensure all interactions are compliant, accurate, and delivered with empathy. You'll be the first point of contact for customers who want to update their plan, ask questions, or make a payment, helping them feel supported and reassured throughout the process. This role is Monday-Friday 9:00 - 5:00 What you'll do Handle inbound calls from customers Respond to general enquiries with empathy, professionalism, and clarity Process change of address requests and other account updates accurately Take payments and update customer records in line with internal processes Maintain accurate notes and ensure all interactions meet FCA regulatory requirements Use internal systems and databases to record information and support customer needs What we're looking for Experience working in an...

Customer Service Representative - Manchester £27,300 + Hybrid Working + Clear Progression Ready to take the next step in your customer service career? Join a fast‑growing, innovative financial services organisation that's reshaping how people manage their investments, pensions and long‑term financial goals. We're expanding our Manchester team and looking for confident, motivated Customer Service Representatives who genuinely care about delivering an exceptional experience. 🌟 What You'll Be Doing As the first point of contact, you'll support customers across a range of investment products including Trading Accounts, Stocks & Shares ISAs and SIPPs. You'll: Take full ownership of customer queries and provide clear, accurate guidance Build strong relationships through confident communication and genuine care Handle complex questions with professionalism and attention to detail Work in a specialist, fast‑paced contact centre where high standards matter Make a real impact...

Interested in this vacancy? Call our team on (phone number removed) for more information. We're looking for confident Customer Services Representatives to join a growing contact centre in their online chat based team. You'll help customers with their financial services queries, providing clear, accurate support and making every interaction a pleasure. This is a temporary role initially for a period of up to twelve weeks but may offer permanent opportunities for customer service superstars as the company continues to grow. What you'll do: Handle online and telephone based enquiries with professionalism. You'll be given access to a suite of internal tools to help give accurate responses. Resolve queries and offer informed guidance based on standard operating responses. Build excellent product knowledge and deliver great service. What we're looking for: Customer focused individuals - somebody who has examples of this in either a contact centre, retail, hospitality or face to...

Looking for a Technical Services Customer Operations Helpdesk, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support. Job role: Provide excellent customer service across all communication channels, handling every interaction professionally. Work towards agreed SLAs and KPIs to meet contractual targets. Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly. Work well with colleagues and contribute to a positive team environment. Follow company policies and complete required training to ensure a safe and compliant workplace. Follow your rota as set by your Team Leader and remain flexible to meet customer needs. Take part in team meetings with a proactive, problem‑solving attitude. Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when...

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

Customer Service Advisor - Online Civil Money Claims Location: HMCTS Bennett House, Town Road, Hanley, Stoke-on-Trent, Staffordshire, ST1 6AU Working Arrangement: Office-based for approximately 8 weeks, then hybrid (60% office attendance required per week) Hourly Rate: £12.36 per hour, increasing to £13.25 per hour after 12 weeks Hours: 37 hours per week, Monday - Friday, 9:00am - 5:00pm (flexibility required) Contract: Temporary until September 2026 Start Date: Monday 30th March 2026 Minimal holiday can be accommodated within the first 4-6 weeks. About the Role Brook Street, in partnership with HM Courts & Tribunals Service, is offering a fantastic opportunity to join their team as a Customer Service Advisor. This is an excellent opportunity to gain valuable experience within the Public Sector while supporting individuals through important legal processes. As a Customer Advisor, you will act as the first point of contact for service users. You will handle inbound...

FM Customer Service Advisor Location: Manchester City Centre Full-Time | 4 months temp with a view to go permanent for the right candidate We're looking for an organised and customer-focused FM Customer Service Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities management (FM) service requests. As the first point of contact for FM issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers. Key Responsibilities Act as the first point of contact for FM-related queries via phone. Log, allocate, and update service requests accurately within the CAFM system. Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders. Monitor planned and reactive...

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with...

Join a leading property services contractor delivering works within the Social Housing sector, in a rewarding Customer Liaison Officer role where you’ll play a key part in supporting residents throughout planned maintenance and refurbishment works across Crewe. This Customer Liaison Officer opportunity is an initial 4-week temporary contract, with strong potential to extend, offering consistent work within a busy and supportive operational team. The role is ideal for someone who enjoys working directly with customers, building relationships, and ensuring residents receive clear communication and a positive experience during improvement works to their homes. As a Customer Liaison Officer, you will act as the main point of contact between tenants and operational teams, helping to minimise disruption, manage expectations, and maintain excellent customer satisfaction throughout the project lifecycle. We’d love to hear from anyone with experience as a Customer Liaison Officer,...

Join Our Team as a Customer Service Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Contact Centre Agents to join their team temporarily and deliver exceptional support to customers. Position: Customer Service Advisor Contract Type: Temporary ongoing Working Pattern: Full Time - Shifts between 7am and 7pm Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills.What We're Looking For: Strong customer service background...

Head Of Housing Location: Delamere Street, CW1 2JZ Start Date: ASAP Contract Duration: 6+ Months Working Hours: 37 hours per week Pay Rate: £ 39.53 Per Hour Job Ref: (phone number removed) Job Responsibilities Provide strategic leadership and direction for Housing Services within the Council. Lead the development and delivery of the Council’s housing strategy in line with corporate objectives and statutory requirements. Oversee housing operations including homelessness prevention, housing advice, allocations, temporary accommodation, and housing standards. Ensure compliance with all relevant housing legislation, regulatory frameworks, and safeguarding responsibilities. Act as the Council’s lead advisor on housing policy, strategy, and service delivery. Manage budgets effectively, ensuring financial control, value for money, and efficient resource allocation. Drive service improvement, transformation initiatives, and performance management across housing services....

Lettings Assistant Temporary, 6 months+ £18 Umbrella Manchester Hamilton Woods Associates are currently recruiting for a Lettings Assistant to deliver effective administrative support, including updating housing applications, managing tenancy terminations and creations, overseeing inboxes and housing systems and provide basic tenancy-related advice. Responsibilities of the Lettings Assistant include: Provided a professional administration support service for the lettings and tenancy management teams Assisted with the advertising, shortlisting and letting of properties Advised current tenants on re-housing options Provided basic advice on tenancy issues Assisted the team to achieve high levels of sustainable lettings Ensured customer sustain their tenancies for as long as possibleRequirements of the Lettings Assistant includes: Previous experience within lettingsTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or...