21 customer service agent jobs found

New role for 2026 - Customer Service Advisor Manchester | City Centre (Hybrid - 2 days from home) £13.00 to £13.50 per hour + February 2026 Start Looking for a fresh start in the New Year? Ready to kick off 2026 in a role where you're genuinely valued, supported, and encouraged to grow? This is an exciting opportunity to join a friendly, people‑focused organisation that prides itself on delivering exceptional customer experiences. You'll be part of a team that cares about doing things the right way - for customers and for colleagues. The Opportunity You'll join a welcoming Customer Service team handling inbound calls, web chats, and emails, supporting customers with a wide range of queries. Every interaction is about listening, understanding, and providing clear, helpful guidance. This isn't a scripted or high‑pressure environment - it's a place where you're trusted to use your judgement, show empathy, and deliver service you can be proud of. Candidates with experience in...

Job Description Job Title: Customer Service Agent Location: Coventry, CV6 4BX (Fully onsite) Contract Length: ASAP to 15th May 2026 Payrate: £12.33/hr. Hours: 37.5/week Core hours: 9:00am-5:00pm with a 30‑minute break. Also includes paid 15‑minute AM & PM breaks. Job Purpose To receive incoming calls and emails regarding Interventions. To receive and process requests for files/ documents which may be held in the SRA's intervention Archive. Key Responsibilities Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why. Identifying Client needs, providing solutions and managing client expectations. Escalating customer issues with management when required. Receive, assess and acknowledge incoming documentation and direct appropriately. Updating In House databases with accurate and up to date information. Link incoming documents to existing applications and update records Interrogate...

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary (12 weeks, with potential extension) Are you a customer-focused superstar looking for your next opportunity? Our client is seeking enthusiastic Contact Centre Agents to join their friendly and dynamic team in Tamworth. If you're passionate about helping people and delivering exceptional customer service, this role is for you! Available Roles Full-Time Positions 37.5 hours per week 3-week rotating shift pattern: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 What You'll Be Doing As a key member of the customer service team, you will play a vital role in ensuring customers receive timely and supportive assistance. Your responsibilities will include: Managing inbound and outbound customer calls with a friendly, professional approach Booking and coordinating repairs and replacement appointments Providing clear, accurate information to customers Updating customer details in the internal system with...

Customer Experience Sales Agent Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through servic Making a high volume of outbound calls to new customers following up on daily sales leads Handle a large volume of telephone and email sales enquiries Dealing with inbound bookings Appointment...

Lead Property Management Officer Islington Temporary Full Time Summary An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance. THE ROLE As Lead Property Management Officer, you will coordinate and oversee property management services delivered by third-party managing agents, ensuring high standards of compliance, financial control, and customer service across leasehold and shared ownership homes. Lead and manage relationships with external managing agents across the portfolio Scrutinise service charge, ground rent, reserve fund invoices and third-party budgets Oversee Section 20 consultation processes and monitor major works projects Act as the main point of contact for leaseholders and shared owners, providing clear advice on...

Join Our Team as a Contact Centre Worker! Are you ready to make a difference in public service? We are thrilled to announce an exciting opportunity for a Contact Centre Worker to join our dedicated team! As a vital member of our organisation, you will play an essential role in providing outstanding customer care to those who rely on our services. Rate: £12.60 Shifts: Monday to Friday 9am -5pm - Hybrid What You'll Be Doing: As a Contact Centre Worker, your responsibilities will include: Customer Engagement: Handle a diverse range of inbound calls, ensuring that every customer's journey is seamless and satisfying. Your goal? Resolve queries "Right First Time" with a friendly and professional approach! Data Management: Capture, maintain, and ensure the quality and safety of customer data. Accuracy is key! Claims Assessment: Assess claims and respond to customer inquiries via electronic means, supporting our mission to streamline services. Support Digitisation: Contribute to the...

Junior Travel Agent Kickstart Your Career in the Travel Industry Do you have a passion for travel and helping people plan their holidays? Want to work for a leading travel company while gaining a qualification and earning a competitive salary? If the answer is yes, we want to hear from you! Lloyd Recruitment Services is excited to partner with a renowned travel business based on the outskirts of Crawley. They're looking for multiple Travel Agent Apprentices who are ready to kickstart their careers in the travel industry, gain hands-on experience, and achieve a recognised qualification. What's in it for you? Salary: £19,500 (rising to £27,000 upon apprenticeship completion) Travel Industry Experience: Join one of the leading travel companies and learn from industry experts Career Growth: Potential to earn up to £28k-£29k with additional training and development 25 Days Holiday + Bank Holidays: Plus, discounts at popular retailers Free On-Site Parking Hybrid Working: Split your...

One of our client’s is seeking a dedicated and detail-oriented Parking Debt & Complaints Officer to join their Parking and Network Management team. This is a vital role supporting fair and effective parking enforcement, contributing to our Climate Change, Air Quality and Streets for People strategies. Successful candidate will manage complex parking debt cases, complaints, and late-stage PCN appeals, working closely with Enforcement Agents, the Traffic Enforcement Centre (TEC), courts, contractors, and internal teams to deliver excellent customer service. 🔍 Key Responsibilities • Investigate and respond to parking debt correspondence, complaints, member enquiries and late-stage PCN appeals • Prepare and submit documentation to the Traffic Enforcement Centre (TEC) and county courts • Attend adjudication hearings and prepare proofs of evidence • Monitor and reconcile parking income and Enforcement Agent performance • Handle customer enquiries via phone and email in a...

Customer Compliance Agent Certain Advantage is hiring for a Customer Compliance Sales Agent based in Manchester city centre. The role is on an ongoing temp basis and requires candidates who can commit to at least 3 month's work, possibly longer.   The Company We’re working with a business that’s a leading e-commerce business in Manchester city centre. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great entry level opportunity if you are looking for ongoing temp work.   The Role: We’re looking for an enthusiastic and proactive Customer Compliance Sales Agent to join their existing team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp role for you! Key Responsibilities Building relationships with new and existing partners Making a high volume of outbound calls to clients to verify client ID and proof of address Uploading documents onto...

Customer Experience Agent Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through service Handle a large volume of telephone and email enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals...

Role: Parking Representations Officer Location: Hybrid working, London Borough of Harrow, Harrow, Middlesex, HA3 8NT Salary: £21.12ph (Umbrella) Contract: Full-time The London Borough of Harrow is seeking a detail-oriented and customer-focused Parking Representations Officer to join our dynamic Parking Services team. This is a vital role in ensuring fair and efficient handling of parking appeals and representations, supporting the council's commitment to transparency, compliance, and excellent public service. Key Responsibilities: Assess and respond to formal representations and appeals against Penalty Charge Notices (PCNs) in line with legislation and council policy. Investigate cases thoroughly using available evidence, including CCTV footage, photos, and system records. Liaise with members of the public, enforcement agents, and external adjudicators (e.g., London Tribunals). Maintain accurate records and contribute to service improvements through feedback and analysis. What...

Job Title: Housing Assistant Location: Hybrid working Contract: Initial 4-5 month contract Rate: £20-£21 per hour (Umbrella) We're recruiting a Housing Assistant to join a Housing Association on a short-term contract. This is a varied, fast-paced role supporting neighbourhood services and delivering excellent customer service to residents. Key responsibilities: Provide flexible support and deputise for Housing Leads, particularly during absences, including limited on-site attendance and face-to-face meetings with residents and stakeholders. Resolve resident issues efficiently and to a high standard, covering areas such as tenancy changes, service charges, keys/fobs, successions, mutual exchanges, rehousing queries, parking and garage tenancies, abandoned vehicles, and system updates. Liaise with contractors and managing agents, raise purchase orders, and chase repairs or service requests through to completion. Gather resident feedback on services and proactively offer...

Client Local Authority in Chelmsford Job Title Senior Building Control Technician/Administrator Pay Rate £15.05 an hour PAYE Hours 36 Hours a week (Mon-Fri) Duration 6 Month Contract Location The role will initially be based at Coval Lane with Chelmsford City Council, Monday - Friday. Following the Completion of training, home working will be available, with the expectation that some working days will be office based Description Main Purpose of the Job To provide a technical support service to Planning and Building Control Services. Duties and Responsibilities Providing technical information and guidance on Building Regulation requirements to customers by answering queries from Architects, Surveyors, Builders and Members of the Public on Building Regulation and associated matters within their area of competency. 2.2 Determining Building Control Charges for future projects by using both Standard Charges and 'Individually Determined Charges' (IDC) where...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

In a Nutshell… We have an exciting opportunity for a Marketing Coordinator to join our team within Vistry Northern Home Counties, at our Milton Keynes office. As our Marketing Coordinator, you will Assisting the Marketing Manager to ensure delivery of the Region's devised marketing programme/strategy in line with Company brand and marketing guidelines, to support the generation of a targeted volume of quality sales leads. This is a Fixed Term Contract for an initial 3 month period We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days...

UK & International Admissions Officer Fixed-Term Contract (Maternity Cover) Independent School | Sussex £29,000-£32,000 DOE Masterclass Education is working in partnership with a highly regarded independent school to appoint a UK & International Admissions Officer on a fixed-term basis to cover maternity leave. This is an exciting opportunity for a highly organised and personable individual to play a key role in supporting student recruitment across both the UK and international markets. The Role Reporting to the Head of Admissions, you will be responsible for managing the admissions journey from enquiry through to enrolment, ensuring a professional and welcoming experience for prospective families. Key responsibilities include: * Acting as the first point of contact for prospective parents, students, agents, and feeder schools * Managing UK and international admissions enquiries and applications * Supporting the planning and delivery of Open Days, events,...

Revenues Officer – Council Tax & Recovery Location: South East London Contract: Temp to Perm Hours: Full-time - 2 days remote, 3 days in the office Salary: PAYE: £21.45 per hour Are you an experienced revenues professional with strong knowledge of Council Tax, debt recovery and court processes? We are seeking a motivated and customer-focused Revenues Officer to support the effective collection of Council Tax and other income streams while delivering a high standard of service to our residents. About the Role You will play a key role in administering Council Tax accounts, recovering outstanding debts and representing the Council at Magistrates’ Court, County Court and other tribunals. Working closely with Enforcement Agents, internal teams and external partners, you will help maximise income while ensuring compliance with legislation and best practice. Key Responsibilities * Administer Council Tax and other revenue accounts in line with legislation and procedures *...

Council Tax Officer / Revenues & Benefits Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 13+ months Working Hours: Mon – Fri, 09:00 – 17:00 2 days remote, 3 days office-based Pay Rate: £ 21.45 Per Hour Job Ref: OR22046 Job Responsibilities Administer Council Tax and other revenue accounts in line with legislation and Council procedures Recover outstanding debts efficiently and in accordance with statutory regulations Prepare and present cases at Magistrates’, County and High Court hearings and relevant tribunals Represent the Council in court, including liability order, committal, charging order, bankruptcy and insolvency proceedings Remain at court until all listed cases have concluded Liaise with courts, enforcement agents, solicitors and other external partners to progress recovery actions Instruct and monitor Enforcement Agents and report on their performance Deal with customer enquiries by telephone, email,...

Aquilo recruitment are excited to be partnering with A market leading manufacturer to recruit for a Recalls specialist to join their growing team, the role is an exciting position for an individual who enjoys a fast paced varied environment with a great culture and opportunities, this is a contract for 6 months with permanent opportunities available for the right candidate. Working hours: Winter hours - 40 hours per week. Summer hours 36 hours per week. 1 in 4 Saturdays with a day in Leu to be taken in the week when working the Saturday. JOB TITLE: Recalls - parts administrator Team: Planning Reports to: Team Manager Job Purpose To answer all telephone calls and deal with them to a high standard and resolve in line with Ideal current policies and procedures in a professional manner. To Deal with engineer’s requests for ordering parts quickly and effectively Qualifications and Experience: Excellent Customer Service Skills Excellent Communication skills Time Management Experience of...

Interim Operations Manager – Industry Smart Metering Certain Advantage are recruiting on behalf of our prestigious Utilities client in Milton Keynes for an Operations Manager on a contract basis for 12 months. We’re seeking candidates who can offer demonstrable experience successfully managing multi-functional teams including registration/metering services. Knowledge of Junifer (a Utilities CIS), experience of UK power & gas systems and markets, and B2B industry processes is sought. Suitable candidates will have excellent analytical and problem-solving skills, be effective in the collection and use of data and be able to provide data driven reports and insights to the senior leadership team. We’re also seeking Managers who can demonstrate continuous improvement and new ways of working success stories.   Responsibilities Manage a cross functional team of full time staff to driving performance in achieving A market leading level of metering services, quality, cost and...