27 customer service agent jobs found

Job title – Repairs Customer Service Agent Location – Ashford, TN23 (Fully Office based) Contract – Temporary for 3 months Hours – 35 hours per week Start Date: ASAP We are currently recruiting for a Customer Service Agent to join a busy repairs and maintenance team on a temporary basis. This is a fantastic opportunity for an organised and customer-focused administrator to support the delivery of an efficient repairs service in a fast-paced environment. This role would suit someone with strong administration and customer service experience, ideally within housing, repairs, scheduling, or a service-led operational team. The Role   You will play a key role in supporting the repairs function, managing repair requests from initial contact through to completion. You will be responsible for processing jobs, scheduling appointments, liaising with contractors, handling customer enquiries, updating systems, and ensuring work is delivered in line with service standards and KPIs.   Key...

Berry Recruitment is out looking for Call Centre Agents! Contract - 12 Months with possibility to be extended afterwards. Pay - £13.45 an hour - weekly pay PAYE 33 Days Annual Leave including bank holidays Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs Full time in the office Weekend work involved - rotational Full Training provided Duties Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions. Learn the procedures and understand parameters of producing a quality output. Process work to the defined level of quality. Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate. To schedule and prioritise allocated work on a daily basis. Distribute information and when required, work to the other team members or groups. Previous Experience Attention to detail Able to work...

Technical Co-Ordinator, Transfer Agency (Registration) Limerick 6 Months Role/Department: The Transfer Agency department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, finance and investor services. Transfer Agency is a growing department based over 4 locations Limerick, Dublin, India and Pune. It's a fast paced environment offering all partners excellent opportunities to grow their careers. The Registration Team is responsible for creating new investment records and maintaining existing Client, Investor and Agent records according to regulatory, compliance and operational requirements. The partner will report directly to the Registration Team Leader, they will be responsible for an assigned suite of clients where the below responsibilities are carried out within strict regulations and guidelines. The partner will also be required to support...

2nd Line IT Support Engineer Location: Birmingham (Hybrid) Contract: 12 Month Fixed Term Contract Salary: Competitive Working Pattern: Monday – Friday (Standard Office Hours) We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy IT Service Desk team on a 12-month fixed term contract. This is an excellent opportunity for a technically skilled support professional who enjoys troubleshooting a wide range of IT issues and providing high-quality customer service in a fast-paced manufacturing environment. Key Responsibilities: * Provide 2nd line technical support for escalated IT incidents and service requests * Troubleshoot and resolve issues across Windows 10/11, laptops, desktops, and peripherals * Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive * Manage user accounts and permissions via Active Directory and Azure AD * Support VPN, remote access, and MFA authentication tools * Diagnose and...

Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role!! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 6pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to...

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent! Shifts: Monday to Friday, 7 am to 7 pm 12 weeks training ON SITE in Kirkby - L32 8UY Who We Are: We are a dedicated organization committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for...

1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) You must be flexible Mon-Fri between 7 am- 7 pm. Pay Rate: £12.71 per hour (£13.45 after 12 weeks) Location: Birmingham, B37 7YQ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a...

Customer Experience Sales Agent Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through servic Making a high volume of outbound calls to new customers following up on daily sales leads Handle a large volume of telephone and email sales enquiries Dealing with inbound bookings Appointment...

Whats in it for you: Location Poulton-Le-Fylde, FY6 8JX (Office Based) Salary £25k raising to £27K upon successful probation Job Sector Administration Contract Permanent ( 12 months Maternity Cover ) Hours Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00) Role Summary Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator on Maternity Cover (12 months) based in Fylde Coast area to work within the Quality & Assurance department of our operations. In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent administrative support in relation to the full of range of services we provide. Duties will include: To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements....

Customer Service and Data Processing Assistant Ready to take your customer service career to the next level? If you're detail-driven, thrive in a fast-paced environment, and enjoy working cross-functionally, this could be the perfect opportunity for you! We're looking for a proactive and organised Customer Service Assistant to join our team in Basingstoke on a temporary basis. 🚀 Why Join Us? ✨ Collaborative Environment Be part of a supportive, high-performing team where your contribution truly matters. 📈 Develop Your Expertise Gain valuable experience working across customer service, operations, and supply chain functions. ⚖️ Flexible Working - Hybrid! Enjoy a role that supports a healthy work-life balance. 💡 Make a Real Impact Play a key role in improving customer satisfaction and operational efficiency. 💼 Your Role This is a varied and hands-on role where you'll be at the heart of customer operations. Your responsibilities will include: 🗂️ Customer Data Management...

Customer Service and Data Processing Assistant Ready to take your customer service career to the next level? If you're detail-driven, thrive in a fast-paced environment, and enjoy working cross-functionally, this could be the perfect opportunity for you! We're looking for a proactive and organised Customer Service Assistant to join our team in Basingstoke on a temporary basis. 🚀 Why Join Us? ✨ Collaborative Environment Be part of a supportive, high-performing team where your contribution truly matters. 📈 Develop Your Expertise Gain valuable experience working across customer service, operations, and supply chain functions. ⚖️ Flexible Working - Hybrid! Enjoy a role that supports a healthy work-life balance. 💡 Make a Real Impact Play a key role in improving customer satisfaction and operational efficiency. 💼 Your Role This is a varied and hands-on role where you'll be at the heart of customer operations. Your responsibilities will include: 🗂️ Customer Data Management...

Fire Safety Surveyor role overseeing fire risk assessment actions, inspections, and remedial works across a London-wide housing portfolio on a 6-month contract. The position focuses on ensuring compliance with the Building Safety Act and fire regulations while delivering high standards of resident safety and contractor performance management. Client Details This opportunity sits within a large, resident-focused housing organisation responsible for managing and maintaining a significant residential portfolio across London. The organisation is committed to ensuring homes are safe, compliant, and maintained to the highest possible standards, with a strong focus on resident wellbeing, building safety, and service excellence. As part of its dedicated Fire Safety and Building Compliance function, the organisation is seeking an experienced Fire Safety Surveyor on an initial 6-month fixed-term contract to oversee fire risk assessment actions, inspect fire safety works, and ensure...

We are seeking an experienced Sales Co-ordinator, to join the sales team at a hotel located outside Reigate, Surrey, which offers wedding & conference facilities. You will play a key & strategic role within the business and support the hotel’s proactive sales activities along with managing client enquiries, co ordinating bookings, and maintaining strong relationships with corporate clients, travel agents and event organizers. * The position of Sales Co-ordinator, is offered on a fixed term contract for up to 15 months. * Pay: is from £30,000 + / per annum / plus an incentive bonus scheme * Expected hours: 40 per week / on site * Benefits: Company benefits, Discounted or free food, On-site parking Requirements of the role of Sales Co-ordinator: * Previous experience in hospitality sales. * Excellent communication skills, organisation and time management skills * Confident using Microsoft office and hotel booking systems * Professional, friendly and...

We are recruiting for an experienced and commercially driven Sales & Marketing Manager to lead the sales and marketing function across our housing development portfolio. This is an exciting opportunity to oversee the promotion and sale of new build homes, shared ownership properties, leasehold schemes, and strategic property disposals. Working on a 1 year fixed-term contract. The successful candidate will play a key role in maximising sales performance, increasing market presence, and supporting the delivery of high-quality housing solutions. Key Responsibilities * Lead the sales and marketing strategy for new build residential developments and housing products. * Manage the sale of shared ownership, leasehold, and open market sale properties. * Oversee strategic disposals, ensuring value for money and alignment with organisational objectives. * Develop and implement targeted marketing campaigns across digital, print, and social media channels. * Monitor market...

Job Opportunity: Customer Service Assistant (2 Vacancies) We are seeking two dedicated and organised Customer Service Assistants to join a global leader in the Clinical and Industrial sectors. This is a pivotal role managing key customer accounts across the UK, ensuring seamless communication and high-level service delivery. Role Overview Location: Basingstoke (Onsite presence 4 days a week). Workplace: Hybrid. Pay Rate: £15.00 per hour (£27,000 salary equivalent). Contract: 10 months initially Hours: 37.5 hours per week. Shift Pattern: 09:00-17:00 (with a 45-minute break). Early Finish: 15:30 every Friday. Key Responsibilities Account Management: Oversee and update customer master data for auditing and data protection. Operations: Raise quotations, orders, and schedule agreements to meet agreed service levels Communication: Handle telephone enquiries, manage a shared mailbox, and maintain strong relationships with customers. Collaboration: Work with Distribution,...

Income Collection Assistant Walsall £14.82 - £15.31 per hour To provide an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation. Role specific duties and accountabilities: Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures.  Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies. Provide training, support and information relating to income collection and debt recovery policies, processes and...

Job Title: Senior Leasehold Manager Location: Farringdon, Croydon, or Sittingbourne (Hybrid working available) Rate: £21.98 per hour (PAYE) £28.66 per hour (Umbrella) About the Role: We are seeking a Senior Leasehold Manager to provide expert oversight on all leasehold matters across a residential portfolio. Reporting to the Head of Property Management, you will ensure compliance with UK leasehold legislation, regulatory standards, and best practices, while leading on complex legal, tribunal, and governance issues. This role is ideal for someone with strong technical expertise in leasehold law, a commitment to customer service excellence, and the ability to lead and manage a team effectively. Key Responsibilities: * Act as the organisation’s technical expert on leasehold law and case law. * Set and review processes to ensure compliance with leasehold legislation and Section 20 requirements. * Interpret complex lease clauses covering service charges, repairs,...

Position: Developer Location: Luton, UK (Hybrid-3 days a week from office) 6 months contract position The Role Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development experience on Customer Service module and CCaaS module in very important. Your responsibilities: * A Dynamics CCaas developer design, builds, Customises and integrates contact centre capabilities. * Configure and customize Dynamics 365 customer service and omnichannel * Builds plugins, customer workflow and PCF controls using C Your Profile Essential skills/knowledge/experience: Hands on experience on below technical landscape * Dynamics 365 CRM Technical Skills. * CCaaS (D365 Contact Centre) Technical Skills * Power Platform Development Skills * Customer Service Module * Power Virtual Agents/Co-pilot Studio for Chat and Voice bot * Azure communications Services *...

Rubicon Consulting is currently recruiting for Logistics Coordinator on a 6 Month Contract, based in Staffordshire Role Summary The Logistics Co-ordinator is responsible for managing the efficient and compliant movement of goods into and out of the UK, with a primary focus on exports to Europe. This role supports road freight shipments, express courier movements, customer returns, and import clearance activity, while ensuring full compliance with customs procedures, Incoterms 2020, and relevant regulatory requirements The role also plays an important part in driving process discipline, supporting operational continuity, and providing guidance across import/export activities. The successful candidate will bring strong technical knowledge of international logistics and customs compliance, together with the ability to lead and support others within the function. Key Responsibilities Export Operations * Coordinate the export of goods from the UK to Europe, primarily via road...

Debt Recovery Officer * Rate of pay: £20.08 PAYE or £26.44 Umbrella per hour * Job Type: Full-time hours (4 positions available) * Location: Wembley HA9 - Hybrid working (1-2 days per week in office) * Contract: Temporary until August 2026 with possible extension We are seeking an experienced Debt Recovery Officer to support the effective recovery and enforcement of a range of debts. This role is key in ensuring timely collection while balancing customer circumstances with organisational objectives and compliance requirements. Day-to-day of the role: Manage and recover debts including Council Tax (NEC), Sundry Debt (Oracle Advanced Collections), Parking, Housing Benefit Overpayments, Adult Social Care, and other assigned portfolios Take ownership of cases, negotiate payment arrangements, and progress accounts through recovery stage Apply a range of recovery techniques to maximise collection while maintaining a customer-focused approach Monitor payment arrangements, follow up...