147 customer service jobs found in Coventry

Job Description Job Title: Customer Service Agent Location: Coventry, CV6 4BX (Fully onsite) Contract Length: ASAP to 15th May 2026 Payrate: £12.33/hr. Hours: 37.5/week Core hours: 9:00am-5:00pm with a 30‑minute break. Also includes paid 15‑minute AM & PM breaks. Job Purpose To receive incoming calls and emails regarding Interventions. To receive and process requests for files/ documents which may be held in the SRA's intervention Archive. Key Responsibilities Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why. Identifying Client needs, providing solutions and managing client expectations. Escalating customer issues with management when required. Receive, assess and acknowledge incoming documentation and direct appropriately. Updating In House databases with accurate and up to date information. Link incoming documents to existing applications and update records Interrogate...

A fantastic opportunity has arisen for an experienced Customer Service & Retention Advisor to join a busy and fast-paced beauty and skincare business. As the Senior Customer Service and Retention Advisor, you will play a key role in delivering exceptional customer experiences while driving retention and continuous improvement through collaboration and innovation. You will provide operational support, uphold process quality, and ensure the team maintains strong product and service knowledge to maximise positive customer outcomes.   Job Description:  As the Lead Customer Service and Retention Advisor, you will remain operationally active by handling customer calls, emails, and chats to maintain first-hand insight into customer experience Contribute to team performance metrics, achieving individual KPIs and retention targets Act as the first point of contact for day-to-day operational queries, escalating to the Customer Service Lead (CSL) when required As the Lead...

Job Description: Customer Service Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and client is carried out in an efficient and effective manner. This is a fast-paced role where you will be responsible for managing customer queries, liaising with client depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required. Dealing with tickets. Average tickets a day is 300+  Successful applicants should demonstrate the following: Significant experience working within a customer service role, preferably within the Construction/Hire industry. Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and...

Customer Service Advisor Telford Temporary for 3 months possibly longer £12.30 per hour Monday-Friday 8:30am-5pm, 37.5 hours per week Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for 3 months and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team. Responsibilities and duties will include, but not limited to: * Handle incoming customer calls and provide clear, professional assistance * Book and manage appointments related to customer enquiries and service needs * Complete any invoice‑related administrative tasks * Respond to customer enquiries in writing, ensuring timely and helpful communication * Represent the company positively by using strong product knowledge to build trust and enhance customer experience * Maintain accurate and up‑to‑date customer records *...

Customer Service Advisor Location: Shelton, Shrewsbury Pay: £14.37/hour (£27,647.88 PRO-RATED) + unlimited overtime (time & a half) Hours: Between 8am–6pm weekdays + 1 in 4 Saturdays (8am - 2pm, with a weekday off) Training: Monday to Friday, 9am - 5pm Contract: 10 months (with strong temp-to-perm potential) The Role: Join our clients Customer Service team and be the voice of support for customers. You’ll be phoning customers, arranging visits, and guiding them through repairs from start to finish, keeping things clear, calm, and customer-focused. What You’ll Do: Take full ownership of customer cases, from first call to resolution. Explain responsibilities clearly and support customers every step of the way. Schedule repair jobs and manage contractor visits. Handle queries, complaints, and payments with professionalism and empathy. Keep records accurate and up to date across multiple systems. What We’re Looking For: Call centre background and excellent communication...

We believe that everyone is entitled to a good quality home that they can afford, in a place that they are proud to live. But we can’t achieve this without passionate and committed colleagues who share our vision and who want to learn and grow, and make a difference. If this is you, come and join us. Making it your home, together. The role 12 month contract available Step into a leadership role where you’ll inspire and guide a team of Customer Care Advisors to deliver exceptional experiences. Your mission? Ensure every customer feels informed, supported, respected, and truly valued. This role offers more than responsibility-it provides a clear professional development framework, including training and growth opportunities that can increase your base salary as you progress. If you’re passionate about service excellence and empowering teams, this is your chance to make a real difference Customer Care is accessible to our customers from 8am to 8pm Monday to Friday and between...

Head of Customer Services ⭐ Core Purpose of the Role * Lead the council’s customer service strategy, ensuring residents receive a high‑quality, consistent experience across all channels. * Oversee customer contact centres, digital access, complaints handling, executive correspondence, and service improvement functions. * Drive digital transformation and channel shift to improve efficiency and accessibility. * Build a strong customer‑focused culture across the organisation. Operational Management * Manage the corporate contact centre and customer service teams (often 20–120 staff depending on council size). * Ensure efficient handling of enquiries, complaints, and correspondence. * Oversee performance management, KPIs, and service standards. Essential Requirements * Significant experience working within a UK local authority in a senior customer service, customer experience, or customer access role. *...

Service Administrator, Coventry Salary – £25,000 pro-rated Maternity Contract – Minimum 6 months Job Description * Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision * Receive customer requests and prepare documents related to processing returns, servicing and exchanges * Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms * Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation * Schedule Field Service repair calls and co-ordination of Field Service Engineers * Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes * Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management...

Neighbourhood Officer – Coventry £23.98 LTD per hour | 12-week temporary contract Service Care Solutions are currently recruiting for an experienced Neighbourhood Officer to join a housing provider in Coventry on a temporary basis. This is an excellent opportunity for a housing professional with strong tenancy and ASB experience to manage a defined patch and deliver high-quality neighbourhood services. The Role You will be responsible for the day-to-day management of a neighbourhood patch, ensuring communities are safe, well-managed, and places residents are proud to live. The role involves managing tenancy issues, responding to anti-social behaviour, carrying out estate inspections, and working closely with residents and partner agencies to achieve positive outcomes. Key Responsibilities Manage a geographical patch, delivering effective neighbourhood and tenancy management services Investigate and manage anti-social behaviour (ASB) cases, gathering evidence and working to...

Our premium brand Automotive client is currently recruiting for the following role: Workforce Analyst Customer Relationship Centre - £21.88/hr (Inside IR35) - Coventry & Hybrid - 9 months (potential for yearly renewal) Role Overview: We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to coach and guide team members daily to enable the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's workflow...

Collections Officer – Coventry - Must be based in CV, NN postcode) Must have driving license and access to own vehicle Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You...

Job Summary Team Leader – Coventry Are you an experienced team leader looking to take the next step in your logistics career? A global leader in 3PL/4PL solutions, is seeking a proactive Team Leader to join their dynamic warehouse team in Coventry. If you thrive in a fast-paced environment and enjoy coaching others to success, this could be the perfect opportunity for you. Why you’ll love working here: * Competitive salary of £32,493 pro rata with a 6-month fixed term contract * Career development and training opportunities * Supportive and collaborative team environment * Commitment to safety and quality throughout the operation Key responsibilities include: * Leading and coaching warehouse operatives daily * Deputising for the Shift Manager when required * Ensuring all tasks are performed accurately and safely * Liaising between departments to maintain smooth operations * Supervising, guiding and motivating, Team Leaders are there to help colleagues work...

About the job Head of Maintenance Operations - Estates Maintenance Operations Interim / Temporary - 6 Months - £65,000 + Holiday Pay + Benefits Reporting to the Director of Maintenance Job Purpose We are seeking an interim/temporary Head of Maintenance Operations to oversee the day-to-day delivery of maintenance services for a large multi building and facility university establishment in Coventry. The role will report directly to the Director of Maintenance and manage a team including Department Managers to ensure the safe, compliant, efficient operation and maintenance of all university buildings, building systems and infrastructure, and relevant external public realm. Responsibility will also ensure the efficient and effective delivery of reactive, planned and statutory maintenance functions, including providing an emergency reactive service for all building disciplines across all university operated properties. To ensure that buildings are statutory compliant, well...

Administrator - Despatch Co-ordinator Temporary ongoing position - Immediate start! Coventry CV3 £12.60 per hour (£24,570) Hours - 37.5 per week (Rotating shift - 08.00 hrs to 16.00 hrs, 09.00 hrs to 17.00 hrs, 10.00 hrs to 18.00 hrs) Our client supplies goods worldwide and they are seeking a strong Administrator with good attention to detail to co-ordinate shipment of deliveries to their Clients globally. The role will involve: * Assessing the days' shipments and prioritising for packing teams * Producing manifests and shipment labels electronically * Liaising with transport companies to get best prices and booking shipments * Liaising with internal sales teams, scheduling team and transport companies and more… It's a busy fast paced environment. The goods are required to tight timescales to meet project plans. We need someone who: * Enjoys a fast paced environment where attention to detail is critical * A strong desire to deliver exceptional service to clients *...

Administrator Warwick Salary £25,000 a + parking + pension, life assurance gym, excellent canteen Monday - Friday 8.30am - 4.30pm or 9.00am - 5.00pm (37.5 hours) We're seeking talented Administrator with a 'can do' attitude for a global company. You'll be working within Financial Services where accuracy and attention to detail is absolutely essential. *Seeking a 12 month contract in a global organisation? *Enjoy working in a team environment and pride yourself on your positive can do attitude? *Thrive on being busy and having a varied role? *Strong communication skills and excellent attention to detail? As a Contract Administrator, your day to day responsibilities:- *Inputting a checking finance agreements, ensuring everything is accurate and correct, *Liaising with clients and 3rd parties to chase any missing information *Entering all the information onto the in-house system *Working to meet deadlines. You will need to have:- *Very strong attention to detail with excellent...

Accept Recruitment are currently recruiting on behalf of our client for experienced Class 2 (Category C) Drivers based in Hinckley. The position is temp to perm. The Role: * 4-6 deliveries per day * General haulage * Minimal handball involved * Well-maintained vehicles * Friendly and supportive transport team Requirements: * Valid Class 2 (Cat C) licence (2 years experience required) * Valid CPC & Digi Tacho card * Good communication and customer service skills * Reliable and punctual What We Offer: * Competitive pay at £14.50 per hour * Ongoing, consistent work * Weekly pay * Support from a dedicated transport team Please note: We may close this vacancy early if we receive a high volume of suitable applications. If you have not heard from us within 14 days of applying, unfortunately your application has not been successful on this occasion. Accept...

Administrator (Temporary – Maternity Cover, up to 9 months) Remote working, Monday – Friday, 20 hours per week Our client is seeking an experienced and organised Administrator to provide first-line support to members and manage the day-to-day administration of their recruitment advertising services. This temporary role until November ’26 offers a varied workload and the opportunity to support a busy Member Services team. Key Responsibilities * Support the recruitment advertising process, handling enquiries and coordinating advert approvals * Maintain and update job listings across websites and publications * Manage advertising submissions, deadlines and databases * Process payments, invoices and refunds * Liaise with previous advertisers and support job seekers with registrations * Monitor industry opportunities and produce monthly performance reports * Provide general administrative support, including member-facing activities, events and team projects * Act as a...

Job Tile: Refuse collector Pay: £13.26 Location: Dordon Job Description: Our client in Dordon is looking for Refuse Collectors for temporary & ongoing work! * You will be walking 10-15 miles per day, heavy manual work collecting black and green bins, * Dealing with the general public in a polite and professional manner, * Must be a team player * Overtime after 37 hours * Bank Holidays double time * 6am start You must have your own & reliable transport to get to and from the site in DORDON, Atherstone - Public Transport CANNOT be relied upon

Repairs service is one of the most important ways a housing association builds trust with its residents. As our Repairs Coordinator, you’ll play a central role in making that happen. You’ll be the first point of contact for repair requests, ensuring every job is logged accurately, prioritised correctly and scheduled efficiently with our operatives and contractors. This is a fast‑paced, people‑focused role where no two days look the same. You’ll be the link between residents, surveyors, contractors and internal teams , keeping everyone informed, resolving issues quickly and making sure repairs are completed safely, professionally and on time. If you’re organised, calm under pressure and passionate about delivering a great customer experience, this role will suit you perfectly. Key Responsibilities Customer Contact & Case Management * Act as the first point of contact for residents reporting repairs via phone, email or online channels. * Log all repairs...

Job Title: PlastererLocation: Stafford or Lichfield Contract: 3 Months Hours: Monday to Friday, 40 hours per week Rate: £23/£24 per hour (CIS) Perks: Contract, can offer price work, mileage paid, plenty of overtime available About the Role: Build Recruitment is currently seeking an experienced Plasterer to join our client’s planned maintenance team. This is a fantastic opportunity to work within domestic properties, carrying out upgrades and general maintenance. Key Responsibilities: Carry out a variety of plastering upgrades across our contracts based in the Midlands. Deliver high-quality maintenance in occupied and void properties. Complete full works required including bond, boarding, skimming, dabbing. Maintain excellent customer service throughout your visits Requirements: NVQ or City & Guilds L2 or time served Previous experience in plastering across social housing or private Strong communication and customer service skills Full UK Driving Licence Ability to...