Apr 24, 2026
Role: Customer Service Representative
Contract: 3 months
Location: Liverpool or Sheffield (Onsite working)
Working Pattern: Full time (between 8am to 6pm - Rota basis) (7.5 hours shift - 30 minutes lunch and 2 - 15 minutes break)
*** Candidates will need to be eligible and go through an SC Clearance ***
Primary purpose of the role:
To create better outcomes at first point of contact, within a team of call handlers providing excellent customer service on a wide range of customer queries across multiple pension schemes.
Key Responsibilities
Manage a high volume of calls in a timely and effective manner working towards our overall goal of delivering excellent customer service, in line with KPIs, SLA targets and quality framework.
Embrace, demonstrate and support the business to embed Capita Values.
Identify customer needs and obtain true nominal value to provide the right outcome.
Adhere to Quality Management Systems and comply with regulations and policies set by Capita...
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CV-Library
Sheffield, South Yorkshire
Contractor