433 customer service officer jobs found

Customer Service Officer Part-time (21 hours per week - Tues, Weds, Thurs (Apply online only)) Temp contract for 3 months with possible extension Location: W10, London Rate: PAYE: £17.85 per hour or Umbrella £22.59 per hour We are seeking a Customer Service Officer to join a Neighbourhood Management team in North London. This role is crucial for providing face-to-face support and assistance to our tenants, addressing a variety of queries related to their tenancy and payments. This position is part of a pilot scheme aimed at enhancing tenant services and will initially run for 3 months. Day-to-day of the role: Operate the local housing office reception, being the first point of contact for tenants. Listen and respond to tenant queries on a range of issues, from maintenance requests to payment and tenancy clarifications. Collect detailed information from tenants and channel these queries to the dedicated Neighbourhood Manager. Provide immediate answers and support where possible,...

Description Our local government clients in Haringey, Greater London, are seeking a Customer Service Officer to provide excellent customer service to residents, resolving queries efficiently and professionally. Work as part of a supportive team in a dynamic, high-volume contact centre environment. Shifts vary between 8 am – 4 pm, 9 am – 5 pm, or 10 am – 6 pm, depending on daily demand and staff availability. Adapt quickly to changing priorities and maintain a positive attitude under pressure. Responsibilities To provide a front-line service to residents via several contact channels, including in-person (face-to-face), telephony, digital, email, social media and other methods provided by the service. To effectively and efficiently handle a wide range of services to a high level of proficiency, with minimal supervision. Qualifications – Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent level of experience Advanced...

Housing Benefits Customer Service Officer – Brent Permanent £31,000.00 – 39,000.00 depending on experience Full time The Role As a front-line Customer Service Officer, you will be the primary point of contact for residents navigating complex financial support systems. Our team handles a high volume of enquiries—averaging 150 calls per day. You will be responsible for providing expert advice and guidance on a wide range of sensitive issues, including: Complex Enquiries: Explaining housing benefit entitlement and navigating overpayment recovery processes. Guidance & Support: Assisting customers with income maximisation and identifying eligibility for additional support. Technical Accuracy: Using multiple specialist IT systems simultaneously to update records and calculate entitlements in real-time. What We Are Looking For Multi-Tasking Experts: You must have strong IT skills and be comfortable toggling between several applications while managing a live call....

I am recruiting for a niche position that you may be very interested in. I am looking for the following: * Adults Social Care Team - Specialist Customer Service Officer - Locum position * Based in Oxfordshire Contact Centre - HYBRID Working (You will need to attend the centre on Tuesday/ Wednesday - the rest working from home) * £22 per hour - Monday - Friday 9am - 5pm * This will be a 3 - 6 month contract * Will not need a DBS for this role - So quick interview and start You will be listening to transcripts via 999 calls and signposting for the social care team to follow up on. You will be reporting into the Customer engagement manager in the Adult Social Care service. If this is a role for you then please URGENTLY send your CV to me, and confirmation of when you could interview (Teams Interview) and start. If you know of anyone else that would be interested then please send them this email and ask them to send their CV to me ASAP. After 8 weeks of them working,...

Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new cases...

Site Manager - Planned Retrofit Works Full time, temporary (till end of May 2026) £25 - £30 per hour (40 hour week) Peterborough based with travel We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Peterborough area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site...

Admissions Officer | Leading Independent School Location: Blackburn (Area) Salary: £28,000 per annum Contract: 12-Month Fixed Term (Full Year) Hours: 40 hours per week Are you a sales-focused professional with a passion for high-end customer service? A prestigious independent school is seeking a dynamic Admissions Officer to join their team. This is a crucial role focused on pupil recruitment, relationship building, and managing the end-to-end enrollment journey. The Role As the face of the school for prospective families, you will convert enquiries into registrations through exceptional communication and a proactive "whole school" approach. Key Responsibilities: Pipeline Management: Oversee the admissions process from initial enquiry to final enrolment. Relationship Building: Foster lasting connections with parents, pupils, and feeder schools. Event Coordination: Plan and execute Open Mornings, Taster Days, and Scholarship assessments. Data Analytics: Maintain the MIS...

Housing Officer 3 Month Secondment £27.56 LTD per hour Patch covering Haringey & Enfield Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across North London. This is a 3-month secondment opportunity covering a defined patch across Haringey and Enfield, focused on delivering an excellent resident experience and ensuring strong operational housing management performance. The Role As a Housing Officer, you will take full ownership of your schemes, ensuring residents receive a responsive, visible and high-quality service. You will proactively engage with residents, understand drivers of satisfaction and dissatisfaction, and take accountability for resolving issues across your patch — from estate standards to service charge queries and ASB investigations. This is a visible, customer-facing role requiring strong communication skills, resilience and the ability to drive service improvements. Key...

We are seeking a Rent Officer to join our team in Buxton, working within the public sector. This role focuses on managing rent accounts and supporting tenants to ensure effective property management. Client Details This is an opportunity to join a public sector organisation within the property department. As a small-sized organisation, they are committed to delivering excellent services to the community and maintaining high standards in property management. Description Manage and monitor rent accounts to ensure timely payments and address arrears effectively. Provide clear advice and support to tenants regarding rent and payment options. Collaborate with other departments to ensure smooth property management operations. Prepare and maintain accurate records and reports related to rent accounts. Assist in resolving tenant queries and concerns in a professional manner. Support the implementation of rent policies and procedures. Contribute to the continuous improvement of rent...

We are seeking a dedicated Income Officer to join the property sector in Warrington on a temporary basis. The role focuses on managing income-related tasks and ensuring effective financial operations within the property department. Client Details This role is with a small-sized organisation in the property industry, dedicated to providing quality services and maintaining efficient operations. They are committed to delivering excellent outcomes for their clients. Description Manage and monitor rent accounts to ensure timely payments and minimise arrears. Communicate effectively with tenants regarding payment plans and arrears recovery. Maintain accurate and up-to-date financial records related to property income. Assist in preparing reports for the property department on income collection and outstanding balances. Work collaboratively with colleagues to resolve tenant queries and disputes. Support the implementation of income recovery strategies and procedures. Ensure compliance...

Housing Officer 30 Week Temporary Contract £27.56 LTD per hour Patch covering Westminster & N1 Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London. This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services. The Role As a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service. You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities. Key Responsibilities Manage a designated patch, acting as the main point of contact for residents Ensure repairs, cleaning and grounds...

Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for up to 2 months This role has an immediate start paying £12.71 per hour initially, rising to £13.74 per hour after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook. What will you be doing as a Customer Contact Officer? Being the first point of contact for all customers in relation to housing repairs Taking payments, arranging repairs and maintenance, and dealing with complaints Mainly phone based with some live chat and email...

Brook Street are delighted to be supporting our public sector client in their recruitment for Admin Officers / Pre Assessors based in Glasgow. Job details: Type - Temporary Duration - Sept 2026 with possibility of extension Start date - ASAP Location - Glasgow (central to city centre) Hybrid - 3 days office based and 2 days home working Hours of work - Monday to Friday Rate of pay - £12.36 per hour, paid weekly. Increasing to £14.24 after 12 weeks. Job description: UK Security Vetting are recruiting new Pre-Assessors to contribute to the efficient administration and processing of applications for security clearance. This includes: * Working as part of a team responsible for delivering a full review of vetting applications; including confirming identity and checking information provided. * Responding to enquiries and seeking further information from vetting subjects, sponsors and others in the vetting community. This may be via email or telephone. * Sensitively and securely...

Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that...

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Bedford on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is...

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is...

We are recruiting on behalf of our client! About the role Title – Security officer Pay Rate – £14 Location – York Shift Timings – Full time,44 hours per week, mixed days and nights ( overtime available) To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. What will you get in return? Please note all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer. Company-funded SIA License renewal. Cycle to work scheme. Smart tech – allowing employees to buy the latest tech, deducted from their salaries monthly at no additional...

Resident Liaison Officer - Westminster – Planned Maintenance (Recladding) Salary: £22 - £23ph  Location: Westminster  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to...

Housing Officer – Supported Living Hertfordshire l £16.37 per hour | 37.5 hours | Mon–Fri | Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until April 2026, with the potential for a permanent position. Vacancy Brief * Role: Housing Officer * Contract: Interim until April 2026 * Hours: Full time – 37.5 hours per week * Location: Hertfordshire (CM22) patch (covering High Wycombe & Oxfordshire rent accounts) * Working Pattern: Monday–Friday, 9am–5pm * Pay Rate: £16.37 PAYE * Compliance: Standard DBS required * Travel: Full UK driving license & access to a vehicle required * Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities * Manage a patch of supported living...

Local Housing Manager Location: Wembley Chalk Hill Estate Rate of pay: £29.12 per hour Housing Officer (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer / Local Housing Manager to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage...