498 customer service officer jobs found

Location: Lyndhurst Salary: £14.48 per hour Contract: Full-time, Permanent Working Hours: 37.5 hours per week Visa Sponsorship: This role does not offer eligibility for visa sponsorship. Working Hours The standard working hours are: Monday to Thursday: 8:30am - 5:15pm Friday: 8:30am - 4:45pmShift patterns and flexibility will be discussed during the interview The Role We are looking for a professional, friendly and customer-focused Customer Service Officer (Housing) to join the team in Lyndhurst. The successful candidate will be the first point of contact for customers accessing Housing Services, providing an efficient, high-quality and comprehensive information and advice service to members of the public, council employees and elected members. You will be responsible for handling a wide range of customer enquiries through various communication channels, including telephone, face-to-face and online/web-based services. Key Responsibilities Provide a first-class...

Customer Service Officer – Housing Pay: £14.48 per hour Location: Lyndhurst Hours: Monday to Thursday: 8:30am–5:15pm | Friday: 8:30am–4:45pm The role will be hybrid working, with 50% of time in the office, though initial training will require full time working in the office. Duration: 6 months About the Job We're looking for a friendly and organised Customer Service Officer. You will be the first person customers speak to when they need help with housing services, whether that is over the phone, online, or in person. What You'll Be Doing · Answering customer questions and giving advice about housing services. · Taking payments and recording compliments, complaints, and bookings. · Logging housing repair requests and booking appointments. · Updating customer records and entering information accurately on internal systems. · Helping with general admin tasks and daily paperwork. What We're Looking For · GCSE Maths and English (Grade C/4 or equivalent). · Previous...

Housing Customer Service Officer Pay: £14.48 per hour This is a hybrid position, with 50% of working time based at our Lyndhurst office. Please note that the initial training period will be office-based on a full-time basis. We are currently seeking a full-time Housing Customer Service Officer to join our busy Contact Centre on a temporary basis. This role will provide support while we recruit to permanent part-time positions, assist through a period of change as we implement multiple new systems, and help meet increased demand during the busy winter months. The Role As a Housing Customer Service Officer, you will be the first point of contact for customers, delivering a professional, efficient and high-quality service across a variety of housing enquiries. You'll work within a fast-paced contact centre, handling enquiries through multiple communication channels while ensuring an excellent customer experience. Key Duties Provide first-class customer service via telephone,...

We are currently recruiting for Customer Service Advisors for our Out of Hours Service. You will be the first point of contact for emergency calls relating to Adult's and Children's Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately. As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries. If ineterested in this role please send your CV to Jahker from Coyle Personnel Ltd

Great opportunity to work as a Streetpride Operational Support Officer for our client's site, which is the unitary local authority responsible for governing the city of Derby in the East Midlands, delivering both district and county-level services. Staffline is recruiting Streetpride Operational Support Officers in Derby. The rate of pay is £14.36 per hour. This is a full-time role working 37 hours per week. The hours of work are: - 8am to 4pm 12-month secondment cover! Your Time at Work As a Streetpride Operational Support Officer you will be responsible for: - Provision of advice and support to customers, contractors, consultants, suppliers, colleagues and clients regarding service-related issues - Cover office telephones, emergency numbers and service-specific email inboxes, dealing with general enquiries - Gather, input, analyse and report on information within service-held computer software systems Allocating scheduled and ad hoc work to frontline teams...

About the Role Are you an experienced Housing Officer ready to make a visible difference across a busy general needs patch? This is a rewarding interim opportunity to take ownership of approximately 800 properties, build trusted relationships with residents and use your housing management expertise to resolve issues, strengthen communities and improve neighbourhood services. What You'll Be Doing • Build trusted resident relationships: Visit new tenants in their homes, explain tenancy conditions clearly, identify vulnerabilities or additional needs and create positive early engagement. • Be visible in the community: Maintain a strong presence through estate inspections, customer surgeries, home visits and proactive follow-up, helping residents feel listened to and supported. • Resolve complex tenancy issues: Manage a varied caseload including succession, assignment, discretionary rehousing, management transfers, tenancy breaches, illegal occupation and anti-social behaviour. •...

We are currently recruiting on behalf of a respected Housing Association in Staffordshire for an experienced Temporary Lettings Officer to support the team during a busy period. This is an excellent opportunity for someone with a strong background in housing allocations and lettings who can hit the ground running. This is initially a short-term temporary assignment with hybrid working, offering a mix of home working, office-based duties, and regular visits across the housing patch. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process, ensuring properties are allocated efficiently and in line with policy. Assess housing applications and determine applicants' priority in accordance with the organisation's allocations policy. Demonstrate a strong understanding of housing banding and priority need criteria to ensure fair and compliant allocations. Liaise with applicants, internal departments, and external agencies throughout the lettings process....

Customer Liaison Officer  £13 - £14 ph  Totnes  The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role:  Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective...

About the Role Are you an experienced Housing Solutions Officer with strong homelessness prevention knowledge and a passion for helping people secure safe, suitable housing? This is a rewarding opportunity to join a busy local authority housing service, supporting residents at a critical point in their housing journey and making a direct difference to people's lives. What You'll Be Doing Take ownership of homelessness prevention and relief cases, working with households to agree practical steps and achieve positive housing outcomes. Provide clear, confident and accurate housing advice to tenants, homeowners, people asked to leave by family or friends, and those affected by relationship breakdown. Use your expertise to support vulnerable residents and households with complex needs, ensuring every case is handled with professionalism, empathy and urgency. Work closely with partners, agencies and internal teams to identify realistic housing options and prevent homelessness...

Your new role Finance Officer - Accounts Payable Public Sector Organisation £15 -£16/hour 3 months minimum Central London Hybrid Working - 2/3 days in the office This opportunity would suit a recent Accountancy & Finance graduate who has gained some practical finance experience through a placement year, internship, or part-time role. It would also be well suited to someone with a few months' experience in a finance or accounts position looking to further develop their skills within a reputable public sector organisation. Manage the Accounts Payable shared mailbox, responding to supplier and internal queries within agreed timescales and escalating high-priority or complex matters where appropriate. Record supplier overpayments accurately and ensure relevant details are communicated to the appropriate manager for further action. Review and resolve supplier correspondence that has not been successfully delivered, updating records and system information as required. Assist...

Rent Arrears Recovery Lead Officer Sutton £29.24 ph Full time – Hybrid Leading a team of Rent Arrears and Recovery & Enforcement Officers to maximise income collection and minimise arrears level across all tenancy tenures, whilst delivering an excellent customer focused service. As the Rent Arrears Recovery Lead Officer the post holder will be working within the Shared Finance Service, Housing Income & Financial Inclusion Team to administer, collect and recover Housing Rent for Kingston Council. Deliver advice and guidance in a broad area of expertise to ensure customer needs are met. Identify and implement improvements in your own work area in order to deliver continuous service improvement and improved outcomes to customers. Regularly communicate with internal customers to share information and build working relationships to support collaborative working. Keep up to date with changes in relevant policy and legislation to ensure delivery in your own work area is...

Job Title: Cleaner Location: Winchester Contract Type: Temporary 3 months with the high potential to then be taken on permanently. Salary: £12.71 Hours: Monday - Friday 13:00 - 21:00 Hampshire County Council are looking for a cleaner to clean and maintain their Winchester offices. A career in Facilities Management is a career unlike any other. Our teams deliver a suite of services to thousands of staff across the Hampshire County Council network and its partners. Supported by friendly colleagues with varied skills and expertise, you'll have plenty of opportunities to grow and develop in a diverse range of areas - all with the opportunity to work within some of Hampshire's most interesting buildings! What you'll do: Based at Hampshire County Council's head offices, you will have a wide variety of buildings to work in, from the home of King Arthur's round table, The Great Hall, to the more modern accommodation of Hampshire Records Office and the Council's head offices at...

Ready to make every student feel seen, supported, and ready to thrive? Looking for a role where no two days are the same? Want to help shape a real sense of belonging while keeping everything running smoothly? We are currently looking for a College Services Officer to join our busy team in Portsmouth (Portsmouth, England), creating a true home away from home for students and turning everyday tasks into meaningful moments of care. Hours of Work: Full Time, 37.5 hours per week, fixed term for 10 months As a College Services Officer, you’ll be at the heart of the student experience, handling key administrative processes (from student documents and attendance monitoring to reporting and record-keeping), supporting student wellbeing and pastoral care, and ensuring health and safety and safeguarding standards are consistently met. You’ll collaborate across admissions, finance, ICT, marketing and academic teams; keep student services running efficiently across inboxes and virtual...

Complaints & Information Officer Location: Colindale, London Client: Housing Association Rate: £20 per hour Contract: 6 Months start date ASAP Start, Hybrid working 2 days per week in the office We are looking for an experienced Complaints & Information Officer to join a busy, customer-focused team. You will manage and coordinate complaints, Members' Enquiries, FOI requests, Subject Access Requests, and Ombudsman enquiries, ensuring timely, accurate, and professional responses. You'll work closely with internal stakeholders to investigate complex cases, improve customer outcomes, and help drive continuous service improvement. Key Requirements: Previous complaints handling or customer service experience. Excellent written and verbal communication skills. Strong organisational skills and attention to detail. Ability to manage competing priorities and meet deadlines. Knowledge of FOI, SARs, GDPR, or Housing Ombudsman processes is essential.Please be aware this advert...

Resident Liaison Officer Salary/Day Rate:  £220 - £240 / day, Permanent - £43k + Package (travel allowance, bonus)   Location: East London  Full time – Temp to Perm  Start Date: ASAP The Opportunity Our client, a leading construction contractor, is looking to appoint an experienced Resident Liaison Officer to support the successful delivery of a major construction project in East London. This is an excellent opportunity for a personable and proactive individual to become the key point of contact between the site team and residents, businesses and the wider community throughout the construction programme. Working closely with the Project Lead and Construction Manager, you'll play a vital role in keeping residents informed, managing enquiries and concerns, and ensuring a positive customer experience throughout the project. Key Responsibilities Act as the main point of contact for residents, businesses and local stakeholders affected by the project. Build positive...

Your new company You'll be joining a well‑established social housing provider with a strong focus on neighbourhood safety, customer wellbeing and consistent service delivery. The team manages a busy caseload of ASB and tenancy‑related issues, working closely with legal colleagues, partner agencies and community safety teams to keep residents safe and supported. Your new role As an ASB Officer, you'll take ownership of a varied caseload, responding decisively to reports of anti‑social behaviour and progressing cases through prevention, intervention and enforcement. You'll manage data accurately, maintain clear case notes, update customers and partners, and ensure cases are handled consistently from first report to resolution. You'll work closely with the in‑house Legal Team to prepare high‑quality statements, injunction applications, possession paperwork and breach documentation. You'll attend court, support legal colleagues, give evidence where required and carry out advocacy...

Tenancy Specialist Rate: £28.03 per hour (Umbrella) Locations: Morden, Penge or Lewisham (candidate can be based at any of these offices) Working Pattern: Hybrid - 1 day per week in the office after onboarding. We are seeking an experienced Tenancy Specialist to join a busy Housing Association, providing a high-quality tenancy management service across a varied housing portfolio. This is an excellent opportunity for someone with strong housing management experience who is passionate about delivering excellent customer service and supporting sustainable tenancies. The successful candidate will be responsible for managing a patch of properties, ensuring residents receive a professional, responsive and customer-focused service while maintaining compliance with housing legislation and organisational policies. Key Responsibilities Manage a designated portfolio of tenancies from sign-up through to tenancy termination. Deliver a comprehensive tenancy management service, including...

About the Role We are seeking a proactive and customer-focused Housing Triage Officer to join our Housing Services team. In this role, you will be the first point of contact for customers approaching the service with housing and homelessness concerns, ensuring that individuals receive timely advice, support, and appropriate referrals. You will be responsible for assessing housing needs, triaging homelessness approaches, providing housing options advice, and working closely with specialist housing and homelessness teams to achieve positive outcomes for customers. This is an excellent opportunity for an individual with experience in housing, homelessness prevention, or customer services who is passionate about supporting vulnerable residents and making a positive impact within the community. Key Responsibilities What you'll do on a typical day: * Act as the first point of contact for customers seeking housing assistance, either by telephone, email, online enquiries, or in...

Belmont Recruitment are currently looking for an experienced Business Support Officer to join the Special Educational Needs (SEN) Team at Liverpool City Council on a temporary basis. This is a full-time role working 35 hours per week, Monday to Friday. Key Responsibilities * Provide comprehensive administrative and business support to the Special Educational Needs Team. * Process and maintain Education, Health and Care (EHC) documentation, ensuring accuracy and compliance with statutory timescales. * Coordinate meetings, reviews and appointments, including preparing agendas and distributing relevant paperwork. * Maintain accurate electronic records and update case management systems. * Manage shared inboxes, respond to telephone and email enquiries, and act as the first point of contact for parents, schools and professionals. * Prepare correspondence, reports and other documentation to support the SEN Team. * Liaise with schools, educational settings, health...

Resident Liaison Officer - Kitchen & Bathroom Refurbishment 📍 Location: Newark 💰 Pay Rate: £20.00 - £23.00 per hour (depending on experience) 📄 Contract: Ongoing Join a Busy Social Housing Team Daniel Owen is currently recruiting for an experienced Resident Liaison Officer (RLO) to support a planned kitchen and bathroom refurbishment programme in Newark. This is a customer-focused role where you'll act as the key point of contact between residents, site teams and the client, ensuring works are delivered smoothly while providing an excellent customer experience throughout the project. Key Responsibilities Build and maintain positive relationships with residents. Keep tenants informed throughout the refurbishment programme. Arrange appointments and manage resident expectations. Resolve customer queries and concerns promptly and professionally. Liaise with site teams to ensure works are completed efficiently. Maintain accurate records of resident interactions and project...