421 customer service officer jobs found

We are looking for Customer Service Officers for a temp to perm position in Lincoln area to start in immediately. Rate: £12.76 per hour Hours: 20 hours per week- Shift work, candidate needs to be available to work between 5.30 pm and 8 am (overnight) Monday to Thursday and Friday to Monday Contract: Office based Successful candidate will work within the Care & Wellbeing Hub and will provide helpful, professional & efficient contact handling experience for customers across all contact channels, using the appropriate telephony system and social care case management system, within a PCI compliant environment. The main purpose of the role: * Providing telephone support to customers * Using social care knowledge and judgement ensuring all contacts are dealt with in accordance with relevant legislation, policies, and procedures (e.g., the care act / signs of safety framework and safeguarding) and keep up to date with legislation changes as required. * Processing...

Council Repairs Customer Service Officer Location: Surrey Salary: £18 per hour Hours: Full-time, office-based Contract Type: Temporary Job Overview We are looking for a proactive and organised Council Repairs Customer Service Officer to join our busy Repairs Team. You will be the first point of contact for tenants, responsible for scheduling repair appointments, managing enquiries, and ensuring excellent service delivery. Key Responsibilities * Handle incoming calls and emails from tenants regarding property repairs. * Schedule and coordinate repair appointments with contractors and internal teams. * Accurately log repair requests and update systems to reflect progress and completion. * Communicate clearly with tenants about repair timelines and any changes. * Liaise with contractors and suppliers to ensure repairs are completed within agreed timescales. * Monitor urgent and emergency repairs to ensure compliance with service standards. * Maintain accurate...

One of my local goernment organisatioins is looking for a Customer Service Officer on an ongoing contract. This is an office based role answering calls from memebers of the public, acting as a front line redirecting calls to the relevant service/department. Immeidate start working Monday to Friday 9am to 5pm with 1 hour unpaid lunch. Rate advertised is the umbrella rate of pay, for PAYE please advise if shortlisted. Please send your CV to Jahker Miah at Coyle Personnel Ltd

Housing & Wellbeing Officer Location - Rusholme - Manchester - Hybrid working is available Duration - 12 weeks with a potential permanent position available Hourly rate - £14.31 per hour - £18.62 per hour (Depending on payment type) Must have access to your own vehicle - Mileage can be claimed Sellick Partnership Ltd are working with a well-established housing association to assist them with the recruitment of a Housing & Wellbeing Officer who will be responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance in a supported environment, and into the communities in which they live. Housing & Wellbeing Officer - Key Responsibilities You will be a flexible and committed team member, delivering high-quality services aligned with the Independence and Wellbeing framework. You will provide effective tenancy management in a safe and secure environment, supporting customers to sustain their...

Job Title: Damp and Mould Lead Location: Basildon, Essex (with regional travel) Contract Type: Fixed-term Start Date: ASAP End Date: Friday, 29 May 2026 Working Hours: Monday to Friday, 09:00 - 17:00 Pay Rate: £16.23 per hour   Role Purpose As a Damp and Mould Lead within Peabody's Repairs Team, you will play a key role in the delivery of repairs, maintenance, and property services. Working as part of a centralised support function, you will operate in a fast-paced and responsive environment, managing multiple priorities to improve service delivery for residents. You will ensure compliance with new damp and mould legislation, including Awaab's Law, while working collaboratively with colleagues, contractors, stakeholders, and residents to deliver a high-quality, resident-focused service.   Key Responsibilities Act as a resident-facing lead for damp and mould-related repairs, supporting residents and operational teams Ensure excellent customer service and stakeholder...

Connect2Luton are excited to recruit a Project Coordinator & Compliance Officer on behalf of Luton Borough Council. Main purpose of position: Responsible for managing, monitoring and ensuring the delivery of an effective and efficient administration service in relation to the New Build pre-construction programme. This will include identifying pre-construction elements, and Insurance exposures that are specific to an individual development. The Post Holder will manage and be responsible for Utility Application Process for Mains extensions including liaising with Service Providers to agree work schedules. Liaise with contractors to agree work schedules. Research and manage the implementation of third party service providers in relation to solar panel feed in tariff and Warranty Insurance for New Build to the point of handover to the Client. Compile Operating Manuals to ensure compliance with CDM Regulations 2015. Create and implement systems to monitor training, to monitor the...

An exciting opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation in Birmingham on a temporary basis. This is a hands-on role where you'll take the lead on tackling anti-social behaviour, protecting residents' wellbeing through a balanced approach of investigation, enforcement, prevention, and early intervention. You'll manage a varied and complex caseload, working closely with internal teams and external partners to resolve ASB effectively, reduce repeat incidents, and contribute to safer, well-managed neighbourhoods. Responsibilities of an ASB Officer: Manage a full ASB caseload, leading cases from initial complaint through to resolution, in line with policies, procedures, and current legislation. Conduct initial triage meetings to assess risk, vulnerability, and safeguarding concerns, ensuring appropriate actions and support are put in place at the earliest opportunity. Lead on complex and high-risk ASB cases, including safeguarding,...

Job Title: Waste & Recycling Officer Team: Waste Collections Rate: £18.92 PAYE hour Location: Newham Are you passionate about sustainability and eager to make a difference in your community? Our client is looking for a dedicated Waste & Recycling Officer to join their dynamic Waste Collections team! Key Responsibilities: Provide technical and administrative support to ensure efficient waste collection operations. Respond to public inquiries and complaints with exceptional customer care. Maintain accurate corporate data and prepare daily reports on waste collections. Collaborate with the Waste Collections Team to improve procedures and systems. Manage requests for residential recycling bags and oversee bulky waste queries. Support the implementation of waste management initiatives and practices. What We're Looking For: A solid understanding of local authority operations and administrative systems. Strong numeracy and literacy skills, with the ability to analyse data...

Neighbourhoods Housing Officer Location: Okehampton / Tavistock / Cullompton Hours: 37 hours per week, Monday–Friday Contract: Fixed term until April 2026 Salary: £20.05 per hour About the Role We are seeking a proactive and experienced Housing Officer to manage a defined neighbourhood patch. Acting as the primary relationship manager for residents, you will deliver high-quality front-line housing services, manage tenancy matters, and help maintain safe, welcoming communities. You will work closely with internal teams and external partners, support new housing developments, and play a key role in resident engagement and neighbourhood sustainability. Key Responsibilities Deliver outstanding customer service, responding to tenancy queries and permissions Conduct tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage tenancy breaches, including safeguarding concerns Oversee estate standards and service contracts to ensure value for money Promote...

Job Purpose To provide a proactive, victim-focused Anti-Social Behaviour service, managing ASB cases from initial report through to resolution. The role involves investigation, early intervention, and enforcement action where necessary, working closely with internal teams and external partners to reduce ASB and improve community safety across the district. Key Responsibilities Case Management & Investigation * Manage a caseload of ASB complaints including neighbour disputes, noise nuisance, harassment, hate incidents, and environmental ASB. * Carry out timely risk assessments, identifying and prioritising high-risk and vulnerable cases. * Investigate complaints through interviews, witness statements, evidence gathering, diary sheets, noise monitoring, and CCTV review. * Maintain accurate and up-to-date case records in line with council procedures and legal requirements. Early Intervention & Prevention * Resolve cases through early intervention methods such as...

Carrington West are assisting their local authority client based in the East of England in the search for an Interim Principal Planning Officer to join their Development Management team on an initial 6-month contract.   This role requires a planning professional who has previous experience of working on major planning applications and who can manage a varied workload. This role is being offered on a hybrid working basis with an expectation of 1 day a week in the office/on-site.   Key responsibilities: ·Manage a broad range of more complex cases and pre-applications with particular emphasis on larger developments including negotiating S106 agreements, Planning Performance Agreements (PPAs) and providing resilience and flexibility within the service (Applications including residential schemes of 1000+ dwellings) ·Manage complex and/or contentious planning applications, processes and compliance, regulations and legislation, acting as the single point of contact for customers on...

Business Support Officer - Minute Taker Rate of Pay: £16.08 per hour PAYE Location: Hybrid basis, days are scheduled according to meeting schedule. Onsite office will be Central and South Locatility Family Hub, Birchills, WS2 8NG. Working Hours: 37 hours per week. Monday - Thursday 8:45am to 5.15pm with 1-hour unpaid break. Friday's 8:45am - 4.45pm with 1 hour unpaid break. Duration: temporary basis, 6 months with potential to extend. Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for a Business Support Officer - Minute Taker to support Children's Service's on a temporary basis. Daily Duties: Minute Taking - Provide support by attending and taking minutes of a variety of meetings on a regular basis and to cover any sickness or absences of the Minute Takers within the Team. Training and shadowing will be provided. Supporting the Team - Monitoring and responding to incoming calls and emails. Diary Management - booking rooms, events and meetings...

Housing Officer - Rugby Borough Council – CV212RR 3 Months Contract 37 hours a week Hybrid – 1 day at home I am currently representing Rugby Borough Council are offering an initial temporary contract for a period of 3 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience. We are looking for Housing Officer at Town Hall, Rugby, Warwickshire, CV212RR We are looking for an experienced housing officer to specialise in Anti-social behaviour and manage a high caseload looking at early intervention and enforcement non court remedies and court remedies. 9am – 5pm. 4 days on site/visiting Key Accountabilities: Manage a mixed caseload of routine and complex ASB and tenancy breach cases. * Carry out thorough, evidence-based investigations into complaints and reports of ASB. * Adopt a victim-centred and trauma-informed approach to casework. * Identify vulnerability at the earliest opportunity and...

Tenancy Sustainment Officer Location: North Herts Pay rate: £20–23 per hour Contract: Temporary – 3 months​ Help people keep their homes and build better futures as a Tenancy Sustainment Officer. This is a rewarding temporary role where every day you will make a real difference to residents who need practical support and advice to sustain their tenancy and live well.​ About the role * Support vulnerable residents to manage and sustain their tenancy, helping them live independently and maintain their overall wellbeing.​ * Provide confidential, non-judgmental advice in residents’ homes, over the phone or in local offices, tailoring support to individual needs.​ * Coordinate support services and build strong relationships with partners to ensure residents get the right help at the right time.​ What you’ll be doing * Visiting residents at home to assess vulnerability, identify risks and agree clear, practical action plans.​ * Giving advice on welfare benefits,...

Facilities and Services Officer needed in Central Birmingham. This role starts Monday 2nd Feb and aims to be 1/2 months long. Role pays £14 per hour. A basic DBS is needed for this role but we can run this before role starts.  Please see below the shift pattern:  • Monday to Thursday: 1pm – 9pm • Friday: 10am – 6pm • Weekends: 8:30am – 6pm (corresponding Monday and Friday would be days off) The temporary worker will primarily cover late and closing shifts, 5 out of 7 days a week.  THE ROLE- Open / Close the building and maintain security levels (building sweeps for people on site when closing etc) Management of reception desk and cover reception as part of a rota (to include weekends and evenings) Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance Provide an excellent...

Contract: 6 Months (Interim) Hours: 37 hours per week Rate: £76.71 PAYE per hour | £97.88 LTD per hour (Inc Holiday) The Role We are seeking an experienced and dynamic Interim Head of Service – Street Scene & Leisure to provide strategic leadership and operational management across Waste Management and Clean & Green services. This is a senior interim role with responsibility for high-profile frontline services that directly impact residents, businesses and stakeholders across the Borough. Key Responsibilities Strategic Leadership & Service Delivery Provide leadership and strategic direction for Waste Management Services, including domestic and commercial collections, waste disposal contracts and the Household Waste and Recycling Centre (HWRC). Provide leadership and strategic direction for Clean & Green Services, including burials, street cleansing, arboriculture, parks and open spaces, and general grounds maintenance. Be accountable for the development,...

Tenancy Support Officer – Over 55s Service Harlow, Essex | £16.00 PAYE per hour | Full Time | Mon–Fri (9am–5pm) | Temp to Perm Are you an experienced Supported Housing Management professional? Do you enjoy working with older residents and delivering high-quality housing services? My client, a well-established social housing provider, is seeking an experienced Tenancy Support Officer to support an Over 55s housing service in Harlow, Essex. This is a full-time interim role initially until end of April 2026, with a strong view to extension and the potential to transition to a permanent position. Vacancy Brief * Role: Tenancy Support Officer * Service: Over 55s Housing * Pay Rate: £16.00 per hour PAYE * Contract: Interim until April 2026 (with extension / temp-to-perm potential) * Hours: Full time – Monday to Friday, 9am–5pm * Location: Harlow, Essex * Working Pattern: Office / scheme-based * Compliance: DBS required (level dependent on service) Key...

Exams Officer Reeson Education are supporting an Independent secondary school in Richmond who require an Exams Officer from May 2026. This is a full-time, fixed term contract. The Role: Exams Officer - Independent School - Richmond Upon Thames, London The Exams Officer will be responsible for executing day-to-day exam and assessment tasks across a wide range of qualifications. Role responsibilities: Plan and manage all types of exams, including preparing timetables, booking rooms, and arranging invigilators and other necessary support. Maintain a thorough and up-to-date understanding of JCQ and other awarding body requirements, ensuring full compliance with all regulations, deadlines, processes, procedures, and fees. Interpreting and sharing relevant information with colleagues and ensuring that all exam activities are carried out accurately and efficiently. Working closely with curriculum staff, awarding bodies, and other stakeholders. Coordinate key processes such as...

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for a Digital & Social Media Manager to join us on a 12 month fixed term contract. The Digital & Social Media Manager is responsible for supporting, driving and delivering programmes of work which enhance our digital experience across all audiences, and being responsible for developing and leading Orbit’s social media strategy and execution. Key to this role is supporting the Social Media Officer to help manage Orbit’s social and community platforms. This is a hands-on position that will...

Business Support Officer Rate of Pay: £14.82 per hour PAYE Location: Onsite Monday - Friday at Essington Lodge, Willenhall, WV12 5EX Working Hours: 37 hours per week. Monday - Thursday 8:45am to 5.15pm with 1-hour unpaid break. Friday's 8:45am - 4.45pm with 1-hour unpaid break. Duration: temporary basis, 6 months with potential to extend. Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for a Business Support Officer to support Children's Service's within the Help and Protection Team on a temporary basis. The role is within the plays the crucial role of supporting the administrative and receptionist tasks of the office. You will be the main point of contact, warm and friendly welcome to the office and reliable support. Daily Duties: Supporting the Team - Monitoring and responding to incoming calls and emails. Diary Management - booking rooms, events and meetings via Microsoft Teams or Outlook, with good time management to avoid conflictions of...