31 customer service retention specialist jobs found

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

Learning & Development Officer Hackney - E8 December 2025 Start Date Paye rate: £22.16 - £24.96 Per Hour Umbrella rate: £30.89 - £33.64 Per Hour Are you ready to join one of the UK's most dynamic and progressive local authorities in the heart of London? The London Borough of Hackney is a vibrant, creative borough with a reputation for excellence, innovation, and ambition. We are leading the way on essential work, including our fight for equity and becoming an actively anti-racist borough. We proactively strive for fairness across gender, neurodiversity, and the poverty divide. About the Team The Learning and Development Team is part of the high-performing Benefits and Homelessness Prevention Service. We are committed to helping residents face their challenges while supporting our staff to perform to the highest standards. The demand is high: Hackney has one of the highest Housing Benefit caseloads in London and handles nearly 4,000 homelessness approaches a year. To meet...

Reach/Counterbalance Truck Driver Ridgmount £13-14.50ph Must have current/in-date Counterbalance/Reach license and strong Forklift driving experience. Responsibilities: Operate a Counterbalance Truck safely and efficiently Transport goods within the warehouse Carry out general warehouse duties Maintain a clean and organised work area Support other tasks as requiredRequirements: Valid Licence Strong attention to detail and accuracy Ability to work in a fast-paced environment and meet deadlines Good communication and teamwork skills Willingness to assist with non-forklift tasks as needed START ASAP How to Apply: If you have the above skills and wish to be considered for this position or find out more details then please contact Insha Khursheed on (phone number removed) or submit your CV to Insha.Khursheed(url removed) alternatively, apply to this advert! Why work with Proactive? Proactive Global is an industry leading, specialist engineering recruitment agency focused on...

Change your job, change your workplace, change your future... At Ricoh, we’re driving innovation and empowering our customers through technology, services, and people. We’re now looking for an Order to Contract Specialist to join our Ricoh Business Services (RBS) team on a 6-month fixed-term contract in Northampton. You’ll play a vital role in ensuring that customer orders are processed accurately, efficiently, and on time. Working within the Order to Contract (OTC) team, you’ll handle the end-to-end order entry process in Oracle/Siebel, ensuring data accuracy, compliance, and excellent customer service to both internal and external stakeholders. What you will be doing * Enter customer orders into Oracle/Siebel based on information from the Sales team * Check and validate contract details — pricing, billing, assets, and approvals * Monitor order progress and ensure smooth delivery through to invoicing * Manage queries from Sales, PSC, and...

Job Opportunity: Tenant Liaison Officer Location: Malton Start Date: ASAP Contract: Temporary Sector: Housing / Construction / Social Housing About the Role We are seeking a proactive and people-focused Tenant Liaison Officer (TLO) to support our upcoming project in Malton. In this role, you will be the key point of contact between residents, contractors, and project teams, ensuring clear communication, timely updates, and a positive experience throughout planned works. Key Responsibilities Act as the first point of contact for residents, addressing queries and concerns professionally. Provide regular updates regarding planned works, schedules, and access requirements. Arrange appointments, consultations, and property visits as needed. Support vulnerable residents and make appropriate referrals where required. Maintain accurate records of interactions, issues, and resolutions. Work closely with site managers, project teams, and local stakeholders to ensure smooth project...

4Recruitment Services are seeking  a Rough Sleeper Outreach Worker  to work for our client across the North Northamptonshire area. Main purpose of the role: Contribute to achieving the overarching aim of the Council’s Rough Sleeping Service to ensure rough sleeping in North Northamptonshire is rare, brief and non-recurring through the provision of timely, effective and multi-disciplinary interventions. Provide a responsive, robust, and adaptable street outreach service by conducting regular street outreach sessions to ensure all rough sleepers identified / reported are effectively supported as required. Engage, build trust and motivate rough sleepers requiring housing and related support, taking a creative, strengths-based, and person-centred approach to building and developing professional relationships. Help to identify the circumstances that lead to people rough sleeping in North Northamptonshire and work in partnership with a range of statutory and voluntary sector partners...

Are you looking for a hyrbid position to start in January? The role of the E-Commerce E-Campaign Manager is to bring campaigns to life by coordinating content, optimising journeys, and driving conversion across digital ecosystem. The position works closely with CRM, UX, analytics, and product teams, acting as the bridge between strategy and execution. Their modern, spacious offices are based in Watford and are easy to access by public transport along with free parking making it suitable for all commuters. 37.5 hours per week, hybrid working. This is a PAYE position paying £180 - £200 a day PLUS Accrued Holiday (£47,000 - £52,000pa equivalent) Duties to Include: Plan, coordinate and execute cross-channel promotion and marketing campaigns. Take ownership of E-Campaigns for certain product launches and e-commerce promotions. Optimise content flows using performance insights from UX, SEO and analytic teams. Contribute to content calendars, segmentation logic and campaign...

We have a current opportunity for an Interim Operations Manager to oversea the installation of utility metering to domestic and industrial premises across SE England. This will be based in Milton Keynes and require a presence in the offices 3 days a week and 2 working from home. Candidates by experienced in rolling out of metering technology and managing a team as well as reporting back to Senior Management with updates on progress, efficiencies etc. Main responsibilities Line manage a cross functional team of operative , driving performance to; Market leading level of metering services, quality, cost and efficiency Support the achievement of the overall SMART/AMR roll out programme Optimise companies onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer service Proactively manage individual and team performance, development and resourcing Collaborate with customer...

Customer Operations Programme Manager Based in North West London £38.15per hour Hybrid working - 3 days in 2 days from home Main purpose of the role Operational lead for Home Ownership team, that effectively manages and tracks performance of multiple operational programmes and actions across the department to ensure on time delivery of actions and clear visibility or progress and performance. Accurate tracking and programme management is key in order to maintain operational performance. Ensures key stakeholders are engaged and operational issues are addressed and escalated appropriately ensuring that customer considerations are paramount. Key Accountabilities Produce workstream or programme plans, ensuring that all activities are identified, are appropriately organised to deliver programme objectives, and comply with the overall programme plans. Contribute information and analysis to support the specification of programme Deliverables, incorporating lessons learnt and...

Finance & Sales Administrator We are looking for a proactive and organised individual to support the Sales Team and Finance Officer in delivering exceptional service to their customers and internal teams. Located in Stansted you will be working for a Global specialist in design and manufacturing of highly automated machinery. This role covers a broad range of administrative and finance-related tasks. Full time, Monday to Friday. This is a temporary position that could offer a permanent job to the right person. Daily duties will involve: Finance support: reconciliations, invoicing, bank transactions Sales support: processing orders, data entry, stock levels, shipping/delivery Sales administration General support across the office and to CEO Skills & Experience Required Proven experience in a general office administrative or sales support role. Strong experience with Microsoft Office (especially Excel) Previous experience within financial administration. Excellent...

HGV Drivers Wanted – Warrington | Immediate Starts | New passes welcome *** XMAS BONUS PAID ON EVERY HOUR FROM NOVEMBER 23RD TO 20TH DECEMBER 23RD 2025 £2.00 FOR EVERY HOUR WORKED EARN AN EXTRA £110 PER WEEK EST***** Class 1 Until 22nd November: £15.00 – £19.95 Christmas Pay Rates (23rd November – 20th December): £17.00 – £22.18 Shunter Until 22nd November: £16.15 – £22.02 Christmas Pay Rates (23rd November – 20th December): £18.15 – £24.26 HG Recruitment is actively recruiting experienced and new qualified drivers for Class 1 and Shunter roles. Join our team and start earning top rates with a trusted national logistics partner. The role involves clean and straightforward trunking to distribution centres with minimal collections and no handball. Apply Now – Join our team and start earning top rates in Warrington. For more information you can contact our onsite team at (phone number removed) Shifts available: Class 1 - PM and nights (Thu-Mon, Mon-Fri) Shunters - 12 hour...

Customer Service Advisor 12-month temporary contract £12.21 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - 5th January 2026 Fully office based on site. We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes. Job purpose: Customer Service Advisor To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract. Responsibilities: Customer Service Advisor Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. Responding to queries in respect of the company's products and services within the agreed time scales,...

We are pleased to be recruiting for a Public Access Officer to join Thames Valley Police at their Hampshire & Isle of Wight Constabulary in Winchester. This will be working 37 hours a week Monday to Friday. This is a temporary ongoing position until May 2026 with a view of being extended thereafter. Please only apply for this role if you have lived in the UK for at least the last 5 years continuously. This is due to police criteria. Details: This role is to support the Public Access function, enabling the force(s) to respond appropriately to requests for information & advice, ensuring that the Chief Constable's statutory obligations are effectively and lawfully discharged The key result areas in the role are as follows: Resources - Provide departmental resilience; supervise IM staff activities, including health and safety, welfare, PDR and resources across both forces.Strategy - Identify Information Management business risks and propose recommendations for mitigation...

Job Description Housing Options & Homelessness Prevention Officer** ________________________________________ 1. Job Purpose * To provide a statutory homelessness and housing advice service in accordance with the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017. * To prevent homelessness through early intervention, comprehensive assessments, the preparation and implementation of Personalised Housing Plans (PHPs), and the delivery of practical housing advice. * To support senior officers and managers by contributing to statutory duties, service improvements, and effective case management. * To deliver a high-quality, customer-focused service to a diverse range of clients, including vulnerable and disadvantaged households. ________________________________________ 2. Key Responsibilities 2.1 Statutory Homelessness & Prevention Duties * Deliver statutory homelessness assessments in line with the Housing Act 1996, the Homelessness...

Position: OH Customer Services Specialist Location: Abingdon Reports to: Occupational Health Customer Services Supervisor Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer care specialist. This pattner provides Occupational Health services that support workplace health and safety. The OH Customer Services Specialist is a key role within their Toxicology team, responsible for delivering excellent customer service, managing bookings, and ensuring smooth clinic operations. Key Responsibilities • Respond to customer queries by phone and email, providing clear and professional support • Manage bookings for Occupational Health services and guide customers through the process • Set up and maintain clinic schedules and ensure appointments are accurate • Work with third-party providers to ensure clinics run smoothly • Communicate with internal teams, such as Clinical and Laboratory, to resolve queries • Follow standard procedures,...

Your new company You'll be joining a leading housing provider committed to delivering exceptional service to tenants. This organisation prides itself on creating positive experiences and resolving issues quickly and professionally. Your new role As a Housing Complaints Officer, you will take ownership of complaints from start to finish, ensuring swift and effective resolution. You'll work closely with tenants, internal teams, and external contractors to provide outstanding customer service and improve the overall tenant experience. This role is pivotal in identifying root causes of complaints and driving continuous service improvements. What you'll need to succeed Proven experience managing complex, high-volume complaints. Strong communication skills with the ability to produce clear, concise reports. Ability to challenge and influence colleagues to achieve positive outcomes. Excellent organisational skills and attention to detail. Experience of housing sector complaint...

We are seeking an experienced HGV Technician to join our busy workshop, maintaining a diverse fleet that includes HGVs, specialist vehicles, light vehicles, and electric/hybrid plant. This role ensures both the Council and external customers have safe, reliable, and fully operational vehicles. Job details: * Start asap * 37 hours per week * £22.00 per hour umbrella * 3 month contract+ Key Responsibilities: * Maintain, service, inspect, repair, and test vehicles, plant, and ancillary equipment * Prepare and present vehicles for MOT inspections and carry out DVSA safety checks * Diagnose and repair hydraulic, pneumatic, and electrical faults * Undertake welding, fabrication, bodywork repairs, and attend breakdowns * Fit and remove ancillary equipment, accessories, and livery * Maintain accurate records and support workshop productivity * Promote a “Right First Time” culture and support apprentices Requirements: * Proven experience as an HGV...

Job Title: Reception Administrator Location: Widnes HCRC, Oaks Place, Caldwell Road, Widnes, WA8 7GD Hours: 37 hours per week – 37.5 hours per week across 7 days – mixture of 2 shifts (7.45am – 3.45pm & 1.15pm – 9.15pm) Trust Location: Bridgewater Community Healthcare NHS Foundation Trust Role type: Temporary for 3 months with possibility of extension Reference: 86222 What you’ll be responsible for: · Provide comprehensive secretarial and administrative support to the community clinics and associated health professionals and will actively participate and contribute to the development of the service · Provide a customer focused service to the users of the clinics to incorporate the co-ordination of appointments and workload management for the clinics liaising with all staff · Manage/ book clinic and meeting rooms within the premises and keep room availability updated as appropriate. · Provide a front line service for all service user enquiries, responding to telephone...