Sep 11, 2026
Company: Retail Company
Position: IT Service Delivery Manager
Contract: 1-year fixed term contract
Location: London or Amsterdam (Hybrid)
Salary: 55,000 – 70,000 GBP + 10% Bonus
Job responsibilities:
1. Service Desk & Incident Management
*
L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping knowledge and control within future autonomy.
*
Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication.
*
Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable demand.
2. Service Integration & Vendor SLA (SIAM)
*
Vendor service integration: Own the day-to-day relationship with vendor for L1/L2 service desk, lifecycle/depot, major incident management and...
| IR35 Status: |
Unknown Status
|
CV-Library
London, UK
Contractor