268 housing officer jobs found in London

Housing (Homelessness) Triage/First contact Officer Office based – 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness...

A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

A Large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a variety of locations in Central London. Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure residents are kept safe by following safeguarding...

Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants – in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate...

Housing Officer – Contract (Temporary) – Central London Are you an experienced Housing Officer seeking an exciting temporary opportunity in Central London? We are actively recruiting for a dedicated Housing Officer to join a dynamic team, delivering exceptional housing services and ensuring resident satisfaction. This is a fantastic chance to work with a reputable organization on a 3-month ongoing contract, with competitive rates and excellent benefits. Job Title: Housing Officer Location: Central London Job Type: Temporary – 3 months ongoing Salary: £26.00 per hour LTD company rate | PAYE equivalent: £22.31 per hour (inclusive of holiday) Candidate Responsibilities for the Housing Officer Actively listen to residents and promptly address their concerns to foster positive relationships. Build strong, visible relationships with residents and stakeholders to enhance community engagement. Ensure ongoing maintenance of housing schemes, including repairs, cleaning, and grounds...

A superb opportunity has arisen for a Housing Officer to join a leading provider of social housing on an interim 6 month assignment. As a Housing Officer, you will play a vital role in managing and maintaining a patch of 500 mixed tenure properties. Your primary responsibility will be to provide comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable. Role Responsibilities: Manage a designated portfolio of properties, ensuring tenancy agreements and policies are upheld. Conduct housing assessments and carry out property inspections to ensure compliance with health and safety regulations. Develop and maintain effective relationships with tenants, providing relevant advice and support on tenancy-related matters. Investigate and resolve tenancy breaches and manager anti-social behaviour cases. Liaise with external contractors and agencies to arrange repairs and maintenance works. Liaise with Rent...

Housing Officer Harlow District Council Temporary, Full Time Location: Harlow Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporary Housing Officer on a 6 month basis. Please note that this post requires the successful individual to be based on site 5 days per week. Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively. Job Purpose: The purpose of this post will be to support the councils ongoing annual tenancy audit programme. This will involve visiting our tenanted properties, and meeting with tenants, obtaining and verifying information regarding tenants households, identifying any support or safeguarding needs, inspecting properties and actioning any...

Housing Officer £35,500 per annum including car allowance Houghton Regis - Linmere Fixed Term Contract for 12 months with possibility to go permanent within the wider Housing Team. Full Time We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: * Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. * Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. *...

Supported Housing Officer – Uxbridge (Temporary, 3 Months + Extension Possible) We are currently recruiting for an experienced Supported Housing Officer to join a respected service in Uxbridge. This is a temporary position for an initial 3-month assignment, with the strong possibility of extension. About the Role You will provide high-quality, person-centred support to vulnerable adults living in supported accommodation. Your work will focus on helping residents maintain their tenancies, enhance their wellbeing, and progress toward greater independence. Key Responsibilities * Manage a caseload of approximately 20 clients, carrying out weekly visits * Complete risk assessments, support plans, and regular reviews * Ensure full adherence to safeguarding procedures, escalating concerns appropriately * Support clients with mental health, substance use, financial difficulties, and social barriers * Encourage engagement with relevant...

I’m currently working with a local authority in London that is looking for a Housing Options Officer to join their team as soon as next month on a minimum 6-month contract. This means you will be able to work over the Christmas period and avoid the drought that usually occurs at the beginning of the year. Role Details: * Position: Housing Options Officer * Rate: £28.00ph - £29.00ph umbrella (DOE) * Location: London * Contract Length: Minimum 6 months Experience Required: * Strong knowledge of up-to-date Housing Reduction Act (HRA) legislation * Experience making Section 184 decisions * Ability to manage the full process from assessment through to Main Duty * Proactive approach to assisting clients in need of Temporary Accommodation (TA) and preventing homelessness. * Having Jigsaw housing system knowledge would be highly desirable. If you have previous experience in these areas and feel you’d be the right fit, please get in touch

Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: £21.01 PATE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court.Key Responsibilities: Conduct interviews with...

Do you have experience as a Housing Options Officer? Do you want to work with a knowledgeable team of peers to help reduce the number of people in temporary accommodation? I’m excited to be able to recruit for my client who are looking for an experienced applicant to join an expanding Housing Options Team.  Main Duties Include: Provide a quality service of housing options, advice, and homeless prevention casework to fulfil the authority’s statutory function to prevent homelessness in accordance with Housing Act 1996. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation. Writing and issuing robust Section 184 decisions. Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing...

Job Advertisement: Technical Licensing Officer – Selective Licensing Team Location: Thurrock (Hybrid working may be available) Join Our Team We are seeking a motivated and detail-driven Technical Licensing Officer to join our Selective Licensing Team. This is an exciting opportunity to play a vital role in the rollout and day-to-day delivery of Thurrock’s Selective Licensing Scheme, launching in January 2026. You will help ensure that landlords and managing agents meet their legal obligations and that residents across the borough have access to safe, secure, and well-managed homes. Key Responsibilities * Apply relevant housing and licensing legislation to assess, process, and determine licence applications in line with the Housing Act 2004. * Use digital systems and data tools confidently to manage cases, maintain accurate records, and produce performance reports. * Manage an active caseload, ensuring all work is completed within statutory and...

Housing Compliance Officer Location: Pitsea, SS13 - hybrid working Job Type: Temporary (until end of March 2026) Salary: £17.79 PAYE per hour or £20.32 umbrella per hourWe are seeking a Housing Compliance Officer to manage all interactions within the Housing Ombudsman team, ensuring full compliance with determinations and managing all Ombudsman-related requests. This role is crucial in maintaining accountability and ensuring the organisation adheres to regulatory standards. Day-to-day of the role: Act as the primary liaison within the Housing Ombudsman team, managing responses to requests for information and compliance with determinations. Ensure compliance with the Housing Ombudsman Complaint Handling Code and all relevant regulatory requirements. Track and report on Ombudsman determinations, ensuring actions are implemented promptly and accurately. Work closely with Complaint Investigators and other internal teams to ensure that complaints referred to the Ombudsman are...

Working within a collaborative and supportive team, you’ll manage a varied caseload—from complaint investigations to proactive compliance work—contributing directly to improving the quality of private housing across Hertfordshire. Key Responsibilities * Carry out inspections of privately rented properties under the Housing Health and Safety Rating System (HHSRS). * Investigate complaints relating to poor housing conditions, disrepair, or property management issues. * Prepare and serve enforcement notices, and support formal action or prosecution where required. * Advise landlords, agents, and tenants on legislative compliance and good practice. * Maintain accurate records, reports, and evidence in line with council procedures. * Collaborate with internal teams and external partners to raise housing standards. Essential Requirements * Strong knowledge of the Housing Act 2004 and related housing enforcement legislation. * Demonstrable experience conducting...

Job Description Housing Options & Homelessness Prevention Officer** ________________________________________ 1. Job Purpose * To provide a statutory homelessness and housing advice service in accordance with the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017. * To prevent homelessness through early intervention, comprehensive assessments, the preparation and implementation of Personalised Housing Plans (PHPs), and the delivery of practical housing advice. * To support senior officers and managers by contributing to statutory duties, service improvements, and effective case management. * To deliver a high-quality, customer-focused service to a diverse range of clients, including vulnerable and disadvantaged households. ________________________________________ 2. Key Responsibilities 2.1 Statutory Homelessness & Prevention Duties * Deliver statutory homelessness assessments in line with the Housing Act 1996, the Homelessness...

Neighbourhood Response Officer (Housing Officer) Contract: Temporary Role  Location: South East London/Kent patch Capacity: Flexible Pay: £25.74 Umbrella We’re looking for an experienced Neighbourhood Response Officer to take ownership of a local patch and help create neighbourhoods where residents feel safe, supported, and proud to live. This is a hands-on role combining estate management, tenancy enforcement, and community engagement. You’ll work closely with residents, internal teams, and external partners to resolve issues early, tackle anti-social behaviour, and support tenancy sustainment, while stepping in confidently when formal action is required. What you’ll be doing Managing a geographical patch and delivering neighbourhood plans Carrying out regular estate and fire safety inspections Working directly with residents, including those in breach of tenancy Tackling ASB through partnership working and enforcement where needed Supporting vulnerable residents and...

Job Title: Complaints Handler Location: Harlow Contract: 6 month fixed term contract Pay: £14.48 per hour Hours: Monday to Friday 9 to 5 with a one hour unpaid lunch break About the Role We are recruiting on behalf of our client Harlow Council for a Complaints Handler on a 6 month fixed term contract. The role supports residents and service users by managing complaints in a fair and timely way. You will work closely with local teams and partner services to understand concerns and help resolve them. It suits someone who enjoys communication problem solving and building positive outcomes. People coming from customer service advisor roles or contact centre environments often do well in this work. Experience from call centre service desk or housing officer roles can also transfer well. What You Will Do • Receive and log complaints in line with council processes • Review information and gather facts from internal teams • Communicate with residents and service users in a clear and...

Neighbourhood Response Officer (Housing Officer) Contract: Temporary Role  Location: Milton Keynes Patch Capacity: Flexible Pay: £25.74 Umbrella We’re looking for an experienced Neighbourhood Response Officer to take ownership of a local patch and help create neighbourhoods where residents feel safe, supported, and proud to live. This is a hands-on role combining estate management, tenancy enforcement, and community engagement. You’ll work closely with residents, internal teams, and external partners to resolve issues early, tackle anti-social behaviour, and support tenancy sustainment, while stepping in confidently when formal action is required. What you’ll be doing Managing a geographical patch and delivering neighbourhood plans Carrying out regular estate and fire safety inspections Working directly with residents, including those in breach of tenancy Tackling ASB through partnership working and enforcement where needed Supporting vulnerable residents and assessing tenancy...