345 housing officer jobs found in London

Housing (Homelessness) Triage/First contact Officer Office based – 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness...

A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased...

Job Title: Housing Officer Location: West London Contract Type: Temporary – 3 Months Ongoing Pay Rate: £29 per hour (Umbrella) Working Pattern: Full-time, Office-Based (5 days per week) Role Overview We are currently seeking an experienced Housing Officer to join a busy team in West London. You will play a key role in delivering high-quality housing management services, supporting residents across mixed-tenure properties, and ensuring safe, sustainable communities. This is a fantastic opportunity for someone confident in handling tenancy issues, customer-facing work, and working proactively to prevent tenancy breakdowns. Key Responsibilities • Manage a patch of properties, delivering day-to-day tenancy management • Respond to reports of anti-social behaviour and carry out investigations • Support residents to sustain their tenancies through early intervention • Conduct tenancy audits, estate inspections and home visits • Work closely with support services, contractors,...

A Housing Association is currently looking for an officed based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

A Large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a variety of locations in Central London. Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure residents are kept safe by following safeguarding...

Housing Officer – Temp Location – London Rate - £26-30ph Hyperion Partners are working with a leading housing association to recruit a Housing Officer to provide a high-quality housing management service to residents. This is a fantastic opportunity for a motivated professional passionate about supporting tenants and delivering excellent customer service within the social housing sector. The Role As a Housing Officer, you will be responsible for the day-to-day management of tenancies, ensuring compliance with tenancy agreements, and supporting residents to maintain their homes. You will work closely with colleagues across housing management, repairs, and tenancy enforcement teams to deliver a safe, secure, and well-managed housing service. Key Responsibilities * Manage a caseload of tenants and leaseholders, providing advice and support on tenancy rights, obligations, and housing services. * Conduct tenancy visits and inspections, ensuring properties are well-maintained...

Specialist Housing Officer – Sheltered Housing 📍 Location: Hammersmith & Fulham 💰 Rate: £25.00 per hour (Ltd) ⏰ Contract: Temporary – until end of January 📅 Hours: Full-time, 37 hours per week 📞 Contact: George Westhead | Service Care Solutions | (phone number removed) | (url removed) Are you an experienced housing professional with a passion for supporting older and vulnerable residents? We’re working on behalf of a local authority in Hammersmith & Fulham who are looking for a Specialist Housing Officer to join their Neighbourhood Services team, delivering an enhanced housing management service across their sheltered housing schemes. The Role As a Specialist Housing Officer, you’ll play a key role in improving the quality of life for residents by providing a responsive and high-quality tenancy and estate management service. You’ll work closely with residents, partner agencies, and colleagues to ensure homes and communal areas are safe, well maintained, and...

Role: Housing Officer Location: Harrow Civic Hub, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - 3 months initially, with possible extension Hours: 36 hours/week, Monday to Friday Work Style: Hybrid working Pertemps is recruiting a detail-driven Housing Officer to join Harrow Council's Housing team. This temporary role offers £21.23/hr (PAYE), plus access to training, career development, and 21 days annual leave (excluding bank holidays). The Housing Officer will deliver high-quality housing management services to tenants and leaseholders, ensuring council-owned properties and assets are maintained to a strong standard across multiple service areas. Please note that for this role, you need to have a car, driving license and business insurance. Key Duties: Respond to enquiries professionally and within corporate timeframes Provide excellent customer service across tenancy and leasehold matters...

Housing Officer - 8 month FTC £37,270 pro rata (£24,847) Chelmsford Temporary, Full Time We are looking for a Housing Officer for an 8 month FTC to deliver the anti-social behaviour (ASB) and domestic abuse services and act as a subject matter expert regarding tenancy enforcement and safeguarding concerns. Work collaboratively with the wider Neighbourhood Team and Customer Resolution Centre. Maintain strong relationships with key partners internally and externally in line with CHP’s corporate objectives. What you'll be doing * Use all suitable remedies to resolve tenancy breaches including the issuing of tenancy warnings and notices. The role may require the preparation of court paperwork and representing CHP in court action against customers. * Adopt a multi-agency service delivery approach, where required, to enhance the community or improve the lives of individuals. Work with partner agencies, such as police, councillors, local authorities, children services, education,...

Our client in the South East are looking for a Private Sector Housing Officer to join the team on a 6-month contract covering a long-term sickness. The role will involve HHSRS and HMO Inspections, as well as aiding on a specific Damp and Mould Project the team is currently running

Housing Officer – Braintree Location: Braintree, CM7. Salary: £20 - £24 per hour. Full Time – Monday to Friday – 37 hours. Contract: Initially three months – possibly beyond. Frontline Support: Conduct initial interviews with individuals presenting housing-related issues, in person or remotely. Case Monitoring: Track and update homelessness prevention/relief cases, ensuring assessments and documentation are completed promptly. Temporary Accommodation Management: Maintain accurate records of temporary accommodation occupancy, update systems (e.g., Abritas), and liaise with providers to avoid delays. Administrative Tasks: Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit. Financial Liaison: Work with internal teams (e.g., Sundry Debtors) regarding invoices and repayments for temporary accommodation. Benefits Coordination: Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are...

Main Purpose of the Job To support the Accommodation Solutions Team Managers in securing the continuous development, improvement, efficiency and success of the Temporary Accommodation and Resettlement team as a whole. To provide housing options advice to households in temporary accommodation and promote effective move-on to other permanent housing, including intermediate rent, private rented and social housing. The post holder will also undertake suitability of accommodation reviews and related enforcement activity, work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. The post holder will assist in handling more complex suitability reviews and enforcement cases, including providing written statements to support the Council's interests in judicial review cases or in response to other legal challenges. Main Duties and Responsibilities The post is responsible for a...

Job Title: Customer Services Officer Work Pattern: 35 hours per week Duration: Temp ongoing Location: London Bridge SE1 Our client, a leading organization in the property services sector, is seeking a proactive and customer-focused Customer Services Officer to join their team. This role is integral to delivering exceptional service and timely resolutions for customer complaints and queries. Reporting to the Customer Success Manager, you will play a pivotal role in ensuring customer satisfaction while helping to enhance service standards. Job Role – Manage inbound complaints and queries via email, phone, and social media, ensuring timely resolution in line with service level agreements. Collaborate with internal teams to book, schedule, and oversee repair appointments. Utilize CRM systems to document and manage case information accurately and efficiently. Act as the first point of contact for property maintenance inquiries, delivering a professional and empathetic service to...

Description Our local government clients in Haringey, Greater London, require a Housing Registration Officer to maintain the housing register and to provide housing applicants with an efficient & transparent assessment service, ensuring that all applications are assessed in line with policies and procedures and comply with relevant housing legislation. Your key responsibilities will include: To be responsible for carrying out project work, reviewing and updating household information on the older persons' housing register, and undertaking assessments of individuals applying for older persons' housing, including collating information for medical evaluations. Qualification – Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4 or equivalent qualifications, or evidence of demonstrable experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be...

Job Title: Housing Liaison Officer Location: Newham Rate: £21.23 Term: 3 months initially with the possibility of extension Are you passionate about making a difference in the community? Our client is seeking a dedicated Housing Liaison Officer to join their Resident Services team in Newham, London. This temporary role offers an exciting opportunity to support housing residents while ensuring compliance and fire safety. As a Housing Liaison Officer, you will: Engage with residents through various channels, face-to-face, phone, and email. Provide expert advice on fire safety and housing compliance. Facilitate resident meetings and coordinate site visits. Conduct property inspections to identify and resolve fire safety hazards. Assist vulnerable residents in sustaining tenancies and accessing support.What We're Looking For: Strong understanding of multi-tenure housing management. Experience in resident engagement, tenancy management, or fire safety. Excellent communication...

Description Our local government clients in Ilford, Greater London, require a Housing Solutions Officer to provide an effective, professional homelessness service, including the assessment and investigation of homelessness applications and approaches in line with the statutory duties under the Housing Act 1996, Part 7, and relevant case law. Three days site-based at local hospitals and mental health facilities. Your key responsibilities will include: To work with customers to develop, update and review Personalised Housing Plans for customers, considering the Homelessness Reduction Act 2017 and working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. Qualification – Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or evidence of demonstrable application during...

About the Role The London Borough of Redbridge is seeking a motivated and experienced Housing Solutions Officer to join its dedicated Housing Solutions Team. This role plays a vital part in delivering high-quality housing advice and homelessness prevention services, supporting some of the borough’s most vulnerable residents. Working within local hospitals and mental health facilities in Ilford, you will help reduce homelessness through proactive prevention, effective casework, and partnership working. You will advise and assist households in housing need, identify sustainable housing options, and ensure compliance with the Housing Act 1996, the Homelessness Reduction Act 2017, and all related legislation. Key Responsibilities * Provide professional housing advice and interventions to prevent or relieve homelessness. * Conduct detailed homelessness assessments, investigations, and decision-making in line with statutory duties. * Develop, monitor, and...

Housing Options Officer – Hertfordshire (Hybrid, 3 Days Office-Based) We’re currently recruiting for an experienced Housing Options Officer to join a local authority in Hertfordshire. This is a hybrid role, with 3 days per week in the office and the rest working remotely. You’ll be responsible for assessing homelessness applications, creating Personalised Housing Plans, and providing effective advice to prevent homelessness in line with the Homelessness Reduction Act 2017. The role involves working closely with landlords, partner agencies, and internal teams to secure sustainable housing solutions. Requirements: * Previous experience as a Housing Options or Homelessness Officer within a local authority. * Strong understanding of homelessness legislation and prevention work. * Excellent communication and case management skills. * Locata system experience is desirable. Start: ASAP Location: Hertfordshire (3 days office-based) Type: Ongoing...