245 housing officer jobs found in London

We're recruiting a proactive and compassionate Sheltered Housing Officer. This is a fully on-site role (5 days per week), providing hands-on housing and tenancy management support to older and vulnerable residents living in sheltered housing schemes. You'll play a key part in maintaining safe, supportive, and well-managed housing environments - ensuring residents can sustain their tenancies, access the right support, and enjoy the best possible quality of life. The Role ·Deliver an enhanced tenancy and estate management service tailored to the needs of older and vulnerable residents. ·Work as part of a dedicated sheltered housing team to provide a proactive and person-centred housing management service. ·Regularly inspect schemes to ensure communal areas are safe, clean, and well maintained, reporting and monitoring repairs as needed. ·Coordinate with the voids and property teams to manage the rehousing process - from inspections to viewings and new tenancy sign-ups....

Housing Officer Edmonton £39,841 - £40,841 North London (Edmonton) Contract: Fixed Term Full time, site-based (5 days per week) Basic check required About the role We are looking for a Housing Officer to play a critical, customer-facing role within our Special Projects team. This role is central to supporting customers who are required to move permanently as part of our rehousing programme. You will act as the single, accountable point of contact for customers across all tenures – including rented, later living and leasehold – ensuring they receive a coordinated, compassionate and high-quality service throughout their move. Working closely with internal teams and external agencies, you will help customers navigate what can be a complex and sensitive process, while ensuring project timescales and commitments are met. This is a highly visible role requiring strong judgement, excellent communication skills and confidence working with customers who may be vulnerable or in receipt of...

Supported Housing Officer Location: NW London Rate: £19-20 Per Hour Contract: 6 Months Contract Working Pattern: On-patch, community-based (daily presence required) I’m currently recruiting for an experienced Supported Housing Officer on behalf of a housing provider delivering frontline support to vulnerable adults in the community. This is a patch-based role, requiring daily visits and face-to-face engagement with residents. The service supports individuals with mental health needs, domestic violence histories, asylum seekers and ex-offenders, so candidates must be confident managing complex cases and risk. The Role * Provide housing-related support to vulnerable residents to help sustain tenancies * Manage a caseload of residents with complex needs * Carry out regular patch visits, welfare checks and risk assessments * Develop and review support plans and complete safeguarding referrals * Work closely with external agencies including mental...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

Housing Officer Hourly rate: £29.12 per hour Umbrella Location: Clapham Park, London SW2 Job Type: Full-time, Temporary (6 months, with potential extension) Working Hours: 37.5 hours per week, Monday to Friday, 9:00am - 5:30pmJoin a team as a Housing Officer where you will manage and coordinate excellent housing and estate services within a defined geographical patch. This role is crucial in being the accountable customer-facing representative of MTVH across all tenures including rented, shared ownership, and leasehold customers. You will also manage relationships with Local Authority Partners and other external agencies to enhance the lives of our customers. Day-to-day of the role: Develop and maintain local multi-agency links to deliver efficient, coordinated services. Manage complaints effectively, using strong customer and communication skills. Develop and maintain relationships with key local stakeholders and respond to enquiries from MPs, Councillors, and other...

Private Sector Housing Officer - Surrey Local Authority Competitive Rate | 3-Month Contract | Hybrid Working (2-3 Days On Site) We're currently working with a Surrey-based Local Authority looking to appoint a Private Sector Housing Officer on an initial 3-month contract starting in April. This is a great opportunity for an experienced Private Sector Housing Officer to join a supportive team managing a varied private sector caseload, with a strong focus on enforcement activity. The Role You will be responsible for managing a diverse workload within the private rented sector, with key duties including: Carrying out property inspections across the borough Investigating housing disrepair cases and tenant complaints Undertaking enforcement action in line with housing legislation Handling complaints and liaising with landlords and tenants Issuing Civil Penalties and supporting wider housing enforcement work Preparing case files and supporting regulatory compliance activity...

Housing Officer (Interim – 3 Months) Hertfordshire | Hybrid / Remote | Patch visits approx. 3 days per week An experienced Housing Officer is required for a 3-month interim assignment managing a general needs patch across Hertfordshire. This is a varied, frontline role covering core housing management functions, with a particular need for someone confident handling anti-social behaviour cases alongside wider tenancy management responsibilities. The role will involve managing day-to-day tenancy issues including ASB, estate and property inspections, tenancy sustainment, safeguarding concerns and liaison with partner agencies. You’ll work autonomously across your patch, ensuring issues are resolved promptly and residents receive a consistent and professional service. While this is a mixed housing management role, solid ASB experience is essential, including handling complaints, taking proportionate enforcement action and working collaboratively with internal teams and external...

What you'll do on a typical day: * Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs * Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing * Review support plans periodically * Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate * Liaise with tenants, their families and other internal and external partner organisations as appropriate * Report and monitor on site repairs * Undertake smoke alarm and emergency pull cord checks. * Complete day to day administrative tasks, responding to correspondence and emails * Maintain records and record tenant contact appropriately * Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of...

Role: Supported Housing Officer Contract Length: 6 Months Rate: £18-£20 per hour Office Presence: 5 Days a week on site We are currently working with a well-established housing provider in West London to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: * Managing a supported housing caseload and delivering housing-related support * Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse * Completing support plans, risk assessments, and safeguarding referrals * Supporting tenancy...

We are currently recruiting for an experienced Housing Triage Coordination Officer to join a busy Housing Solutions team, playing a key role at the front end of the service in preventing homelessness and delivering effective housing advice. This is a fast-paced, customer-facing position where you will act as the first point of contact for residents, providing immediate housing advice, triaging cases and coordinating responses to ensure customers receive the right support at the earliest opportunity. The Role ·Act as the first point of contact for residents presenting with housing issues, delivering a high-quality triage and advice service. ·Provide rapid responses to housing enquiries via front of house, telephone, email and web forms. ·Work proactively to prevent homelessness at first contact, including negotiation with landlords, family members and other stakeholders. ·Coordinate appointments for Housing Options Officers, visiting officers and tenancy relations officers....

Housing Complaints Officer (Hybrid - West London) Rate: £28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid...

Housing Services Performance Officer - Newham 📍 Dockside, Newham | Hybrid (2 days office / 3 days WFH) ⏳ Initial 3‑month contract 🕒 Full-time, 36 hours per week (Mon-Fri) 💷 £300-£350 per day (Umbrella) Are you a detail‑driven performance professional with a passion for improving housing services? Do you thrive in analytical, data-led environments and enjoy contributing to service improvement? Newham Council is seeking a Housing Services Performance Officer to join their team on an initial 3‑month contract, supporting key projects across performance reporting, risk management, sector analysis, and service improvement. This is a fantastic opportunity to make a meaningful impact in one of London's most dynamic boroughs. 🔎 Role Responsibilities As a Housing Performance Officer, you will: Maintain up‑to‑date knowledge of housing legislation, government guidance, and sector best practice to inform reporting and analysis. Develop and maintain a comprehensive Housing KPIs...

Adecco are seeking several experienced Housing Solutions Officers to join a dynamic team within a local authority. This is an exciting opportunity to make a real difference by supporting residents and delivering effective housing solutions. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week £245 per day Umbrella IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (Ealing, W5 2HL), remainder at home Duties Investigate and determine eligibility, priority need, and intentionality under relevant legislation. Issue legally sound decisions and notifications within statutory timeframes. Negotiate with landlords and housing providers to secure accommodation. Liaise with internal teams and external agencies to deliver effective housing solutions. Maintain accurate case records using housing management systems. Identify and report safeguarding concerns for...

Adecco is pleased to be recruiting a Customer Insight Officer (Stage Two) for a large local authority's Housing division. This is an exciting role for someone with strong analytical skills, excellent communication abilities, and a passion for improving customer experience through robust complaint handling. You will take ownership of escalated stage two complaints, investigate complex issues, and work closely with services to ensure fair resolutions and meaningful learning for future service improvements. Customer Insight Officer (Stage Two) (Housing) Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Fixed Term Contract - 12 months Grade 9 - £42,060 to £43,680 per annum Hybrid working available: Not fully remote, but flexibility offered. Attendance required for key meetings and occasional office days.What You'll Be Doing In this role, you will: Investigate escalated stage two complaints thoroughly, ensuring all elements are fully explored and...

Focused on delivering the best possible outcomes for its communities. To do this the we need employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. As the Housing Triage Officer you will be the first point of contact for residents approaching us for housing assistance, providing early intervention and advice to prevent homelessness. Your role will be to triage all initial housing presentations, determine if we are likely to owe the household a housing duty, provide tailored advice, enter applicants to the case management system, collate paperwork and documents to assist the Housing Solutions Officer to complete homeless decisions. The role will involve dealing with the Community Housing inbox, scanning paperwork onto customers files, entering notes on the case management system, responding to queries and offering advice on housing solutions either face to face, over the phone or by email....

Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic...

4Recruitment Services are seeking a Housing Lettings Officer (for available homes). You’ll be responsible for carrying out property inspections, hosting viewings, and completing sign-ups across the local region. Your key objective will be to minimise void periods by ensuring properties are let quickly and efficiently, while delivering an excellent service to our customers. This is a hybrid role with a base at our Leatherhead or Haywards Heath office. You’ll work from home, the office, and across the local region, including regular travel to Brighton and Chichester. You must be a driver with access to a car and willing to travel regularly. Mileage expenses will be reimbursed. DUTIES AND RESPONSIBILITIES INCLUDE: Conduct property inspections to ensure homes meet letting standards Arrange and carry out viewings with prospective tenants Complete tenancy sign-ups and related documentation Work collaboratively with colleagues to reduce void turnaround times Provide high-quality...

Connect2Luton are excited to recruit a Private Sector Housing Enforcement Officer on behalf of Luton Borough Council. Main purpose of position: Supervise lower grade officers, inspect dwellings identify unlicensed houses in multiple occupation (HMO's) and undertake enforcement work for private sector housing. You will be responsible to: Supervise, provide specialist advice to and oversee the work of lower grade officers, including 1-2-1s and check-ins providing appropriate training and mentoring. Develop procedures and guidance documents and deputise for Senior staff during periods of absence. Inspect dwellings and houses in multiple occupation in accordance with current legislation including, but not limited to: The Housing Act 2004 Housing Health & Safety Rating System (HHSRS), the Decent Homes Standard and HMO Regulations; , taking enforcement action for non-compliance, including complex preparatory work, inspecting and certifying works in default, resolving disputes and...

Housing Options Officer – 6-Month Temporary Contract Location: Essex (Hybrid Working) Rate: Competitive, dependent on experience We are currently working with a local authority in Essex who are seeking an experienced Housing Options Officer to join their team on a 6-month temporary contract. This role offers hybrid working, with a combination of remote work and office-based duties. Key Responsibilities: * Providing housing advice and assistance to customers at risk of homelessness * Managing homelessness applications under Part VII of the Housing Act 1996 * Completing homelessness assessments, Personalised Housing Plans, and statutory decision letters * Working proactively to prevent and relieve homelessness, including landlord negotiation * Liaising with internal teams and external agencies to secure suitable housing solutions * Ensuring cases are managed in line with current legislation and guidance Key Requirements: *...

Marks Consulting Partners are currently looking for a Relief Duty Officer to work with one of our Local Authority clients in London. What the Job Will be doing * Managing a caseload of clients who are homeless or threatened with homelessness, delivering timely advice and housing solutions to prevent homelessness * Assessing applications in line with Part VII of the Housing Act 1996 (as amended), making robust and legally sound decisions * Fully investigating homelessness applications and determining the Council’s duties under current legislation and Codes of Guidance * Responding to Duty to Refer cases and working proactively with partner agencies to prevent homelessness * Assessing housing needs and providing tailored advice to help clients sustain existing accommodation or secure alternative housing * Securing suitable temporary accommodation where a statutory duty is owed, ensuring placements are appropriate and compliant * Conducting home visits and mediating...