21 neighbourhood housing officer jobs found

We are looking for Neighbourhood Housing Officers for a temp to perm position in North and South West London, to start in immediately. Hours: 36 hours per week Rate: £20.58-£20.96/h Contract: Hybrid role- working in the office and site visits (working outside contracted hours may be required) Successful candidate will be working closely with residents on various council estates. The main purpose of the role: * To deliver an integrated generic housing support to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. * To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. * To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and...

My client is looking for a Neighbourhood Housing Officer to start in this busy team based in North West London. The roles are for a minimum of 3 months up to 12 months. Duties and responsibilities: * To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures. * To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently * To deal with tenancy breaches and take appropriate action where necessary. * To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators * Work with residents and other departments to identify estate improvements in the neighbourhoods * To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the...

MMP Consultancy are looking to recruit a Neighbourhood Response Officer to join a leading housing provider, this will be working on a temporary contract based in Leatherhead To ensure that the neighbourhoods are places that residents want to live. You'll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners, ensuring estates are clean, safe, well maintained and improvements are identified, planned & delivered. Main Responsibilities: * Develop and deliver neighbourhood plans and local offers. * Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work. * Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers. * Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services * on neighbourhood safety and ASB issues, for...

Resident Liaison Officer - Social Housing Planned Works Based in Slough and surrounding areas Full time, 12 months FTC £25,000 - £31,000 per annum + car allowance OR company vehicle We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing covering projects in Slough and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean...

As a Neighbourhood Officer, you will assist the housing officer in providing a customer-focused and consistent Housing Management service, while undertaking the full range of housing management duties. You will be assisting with investigations and responding to public liability claims, complaints and enquiries to provide reports to the housing officer using relevant case management systems. You will deliver a responsive tenancy management within the patch given by carrying out visits, surveys and inspections supporting enforcement actions. Appropriate action will need to be taken when tenancy conditions have been breached including, recognising and reporting potential housing fraud and acting on outcomes/actions You may be deployed to the street scene visiting role. In this role you will be working in neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods. uses approaches like prevention, early intervention,...

Resident Liaison Officer - Social Housing Planned Works Based in Slough and surrounding areas Full time, 12 months FTC £25,000 - £31,000 per annum + car allowance OR company vehicle We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing covering projects in Slough and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean...

Neighbourhood Response Officer Temp on going Based in Leatherhead Monday to Friday (Apply online only) £18.84per hour Responding to general estate issues Completing customer call backs Setting in new calls for tenants Following on from tenants sign ups Housing Experience is necessary

As a Housing Officer, you will be the primary point of contact for our residents, responsible for managing a portfolio of properties and ensuring that tenancies are sustained in a positive and supportive manner. You will work closely with residents to address their needs, resolve issues, and maintain the overall wellbeing of our communities. Key Responsibilities: Tenancy Management: Manage a diverse portfolio of properties, ensuring all tenancies are compliant with legal requirements and internal policies. Handle tenancy sign-ups, renewals, and terminations. Resident Support: Provide advice and support to residents, assisting them with tenancy-related issues, welfare benefits, and accessing additional services as needed. Rent Collection: Monitor and manage rent accounts, working with residents to address arrears and ensure timely payments. Provide guidance on budgeting and financial management. Property Inspections: Conduct regular property inspections to ensure homes are...

We have had an exciting opportunity become available, to join a team covering Bromley and Penge as a Neighbourhood Officer. This is a full time, temporary position with an initial contract period of 3 months. Hybrid work pattern, one day in office per week. As a Neighbourhood Officer you will work collaboratively with other teams, residents groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered, to ensure that the neighbourhoods are places that residents want to live Requirements Experience of providing good customer service Experience of dealing with customers in person Customer focused Enjoys working with people in the community Confident and able to work alone Demonstrates the ability and motivation to learn quickly and achieve results Excellent communication skills Full driving licence with use of own vehicle Able to work early evenings and occasional weekends if requiredRole Expectations To...

A leading provider of social housing requires a Neighbourhood Officer to work on a temporary basis to cover an initial three month assignment. This is a hybrid role covering estates in Chelsea, the client operates a hybrid work pattern. Main duties will be; To ensure that the HA neighbourhoods are places that residents want to live. You'll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered. To investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies. Applicants must have strong ASB and Estate Inspection skills, court attendance is beneficial but not essential. Housing and tenancy management duties, mutual exchanges, successions, estate inspection based duties,...

A large Housing Association is looking for a Property Management Officer on a temporary basis for approximately 3 months with permanent opportunities. Key responsibilities are as follows As a Property Management Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and...

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Pitsea, Essex who are looking to appoint a handful of Contact Centre Advisors for the 3 months ongoing, at the rate of £17.15 per hour umbrella Job responsibilities As a Contact Centre Advisor, you'll be the primary point of contact for residents regarding repairs and property maintenance, providing advice and information through various channels to ensure first-time resolution. Key responsibilities include meeting individual and team performance targets, handling maintenance inquiries from leaseholders, and supporting the Neighbourhood Management team in delivering excellent housing and estate management services. You'll strive for first contact resolution by proactively investigating and addressing resident's concerns, ensuring they have access to the right services and that their queries or complaints are resolved efficiently. Should...

Role Purpose  To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries. To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates.  Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is high. Responsibilities To take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents. To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Housing Officer. To support...

Contact Centre Advisor Based in Pitsea Monday to Friday Office based £13.99per hour As a Contact Centre Advisor, you'll be the primary point of contact for residents regarding repairs and property maintenance, providing advice and information through various channels to ensure first-time resolution. Key responsibilities include meeting individual and team performance targets, handling maintenance inquiries from leaseholders, and supporting the Neighbourhood Management team in delivering excellent housing and estate management services. You'll strive for first contact resolution by proactively investigating and addressing resident's concerns, ensuring they have access to the right services and that their queries or complaints are resolved efficiently

6 Months Fixed Term Contract Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact, be it via telephone, social media, email or the GCH website. You’ll provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You’ll resolve, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour) and provide advice and signposting to information as appropriate. This role is based at our Head Office in Gloucester. The working hours are generally 08:30 – 17:00, however flexibility between 08:00 – 17:30 is essential. We’d like...

One of our local authority clients are currently recruiting for a Housing Liaison Officer. This is a 3 months temporary contract with possible further extension based on budget and performance. Main Purpose of Post/Job Summary To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries. To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighbourhoods are clean and safe and resident satisfaction is high. Duties and Responsibilities * To take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents. * To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate...

Job Title: Housing Liaison Officer Location: Haringey Pay Rate: £20 P/H Job Type: Full Time/Contract The Role To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries. To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighbourhoods are clean and safe and resident satisfaction is high. The Candidate Experience of Working with the general public, preferably in a service delivery setting. Communicate effectively with the public and members of staff at all levels and from diverse backgrounds. Knowledge and awareness of safeguarding issuesHow to apply Please submit your application via the contact details provided and you will be contacted with further information or call Sam on (phone number removed)

Contact Centre Advisor - Pitsea, Essex Hybrid working - 6 months contract £13.90 (PAYE) £17.50 (Umbrella)As a Contact Centre Advisor, you'll be the primary point of contact for residents regarding repairs and property maintenance, providing advice and information through various channels to ensure first-time resolution. Key responsibilities include meeting individual and team performance targets, handling maintenance inquiries from leaseholders, and supporting the Neighbourhood Management team in delivering excellent housing and estate management services. You'll strive for first contact resolution by proactively investigating and addressing residents' concerns, ensuring they have access to the right services and that their queries or complaints are resolved efficiently. Day to Day of the role: Serve as the primary point of contact for residents, handling maintenance inquiries and providing support. Deliver advice and information via telephone, email, web chat, or in writing,...

To undertake a victim vulnerability assessment for all cases of ASB, ensuring that vulnerable residents are identified and have appropriate support in place • To effectively manage low level ASB cases to bring a quick resolution to disputes • To effectively manage and prepare serious cases of ASB for legal action. In particular, to ensure that cases have been fully investigated, are clear, coherent and that well detailed witness statements have been provided and the appropriate legal action has been recommended. • To liaise with the Police, Council and other community safety agencies, to deliver multi agency interventions to resolve ASB • To represent the council and act as a professional witness in Court and where necessary provide instructions to legal representative during Court hearings • To contribute to the development and management of the service in respect of anti-social behaviour and Community Safety work and to maintain and develop policies and procedures in line with...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities. Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep...