Apr 30, 2026
Date posted: 10 April 2026
Job Description:
French Speaking Customer Service/Product Specialist
Please note this job role does involve occasional weekend and evening working!
About the Role
We are looking for a Customer Service/Product Specialist with a strong background in delivering top-tier customer support, ideally through a digital ticketing system. If you thrive in a fast-paced environment and enjoy helping customers, this could be the perfect opportunity for you.
In this role, you'll develop in-depth knowledge of our outdoor product range, assisting both potential and existing customers. Our customer interactions take place across multiple channels, including Phone, WhatsApp, Facebook Messenger, Instagram DMs, Email, and SMS.
Key Responsibilities
✔ Respond to customer inquiries via the Gorgias ticketing system across various communication channels
✔ Provide high-quality, efficient, and accurate resolutions to customer queries
✔ Follow established processes for...
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CV-Library
Southampton, UK
Contractor