148 repairs officer jobs found

Complaints Resolution Officer / Complaints Handler (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £35,916.24 per annum Fixed Term Contract until the end of March 2026 (with potential extension until 1 June 2026) Full Time, 37 hours per week Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Its purpose is to ensure complaints are handled fairly, that issues are appropriately addressed when service has fallen short, and that first‑time resolution is achieved wherever possible. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related...

I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis. As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes. Your role will be to ensure residents feel informed, supported, and listened to throughout the process. Key Responsibilities Build positive relationships with residents and act as their main contact during works Clearly communicate schedules, scope of works, and any changes Conduct home visits and attend resident meetings Identify and support vulnerable residents, ensuring safeguarding principles are upheld Manage complaints and resolve issues promptly and professionally Coordinate access arrangements for operatives Maintain accurate records and resident feedback Work collaboratively with site managers, contractors, and housing officers About You Experience working in social housing,...

Homeownership Officer Islington Full Time Temp - Perm A fantastic opportunity to join a well-respected Housing Association in Islington as a Homeownership Officer, providing expert leasehold and homeowner support across a busy portfolio. THE ROLE As a Homeownership Officer, you will deliver a high-quality, customer-focused service to homeowners, ensuring queries are resolved efficiently and estates are well managed. Key responsibilities include: • Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries • Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard • Processing staircasing, resales, lease extensions and Right to Acquire applications • Assisting with service charge calculations, enquiries and statutory Section 20 consultation • Welcoming new residents and ensuring a professional onboarding experience • Monitoring communal areas and neighbourhood standards,...

Estate Caretaker Temp position PAYE: £14.00 per hour PAYE or £17.00 per hour Umbrella Location: EC1V Near to Barbican Tube station My client is a well-known housing association and they're seeking experienced Estate Caretaker to clean and maintain internal, external and all common areas of housing blocks and estates. You'll be responsible for inspecting and cleaning communal areas including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins. You'll carry out health and safety checks and report bulk rubbish, graffiti and abandoned vehicles to the appropriate teams. Working to high standards you'll also rotate bins to ensure refuse chutes are clear and bulk is prepared for uplift. You'll have responsibility for ensuring that our blocks are kept clean and left hazard free at each visit and high standards are maintained. With an understanding and awareness of Health and Safety issues, you'll ensure that your work and time is...

Estate Caretaker Temp position PAYE: £14.00 per hour PAYE or £17.00 per hour Umbrella Location: EC1V Near to Barbican Tube station My client is a well-known housing association and they're seeking experienced Estate Caretaker to clean and maintain internal, external and all common areas of housing blocks and estates. You'll be responsible for inspecting and cleaning communal areas including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins. You'll carry out health and safety checks and report bulk rubbish, graffiti and abandoned vehicles to the appropriate teams. Working to high standards you'll also rotate bins to ensure refuse chutes are clear and bulk is prepared for uplift. You'll have responsibility for ensuring that our blocks are kept clean and left hazard free at each visit and high standards are maintained. With an understanding and awareness of Health and Safety issues, you'll ensure that your work and time is...

Temporary Accommodation Officer Location: Hertfordshire Area Contract: Temporary – up to 6 months. About the role You’ll be responsible for the day‑to‑day management of our temporary accommodation, ensuring residents receive high‑quality, person‑centred support as they work towards securing a permanent home. This is a varied, hands‑on role where no two days look the same — from managing voids and arrears to supporting residents through challenging moments and celebrating their successes. You’ll work closely with colleagues, partner agencies and local authorities to ensure residents are safe, supported and set up for long‑term stability. You’ll also provide resettlement support for up to two years where needed. What you’ll be doing * Managing weekly charges, arrears and liaising with Housing Benefit teams * Providing person‑centred support, guidance and counselling to residents * Completing needs and risk assessments and developing support plans * Investigating...

Central Recruitment is currently working with an organisation passionate about helping people develop independence and meet their personal goals and aspirations. Our client is currently recruiting for an Accommodation Officer to work in the Hackney area at a service providing accommodation and support to adults aged 55 and older. * 38 hours per week * Monday - Friday, 09:00 - 17:00 * Temporary: approx. 1 - 2 months (rolling weekly basis) * £16.23 per hour (£14.17 per hour, with £2.06 holiday pay) Please note; you'll be based across two older people's services in the Hackney area. Key Responsibilities: * Prepare for the arrival of new tenants * Sign individuals to licence agreements and carrying out an inventory * Explain the terms of the occupancy agreement * Carry out weekly welfare checks * Induct residents into their new home * Undertake end-of-tenancy checks * Ensure that any repairs/decorating is reported * Maintain spreadsheets on the...

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role To support our continued growth we are looking for a Fixed Term Resident Liaison Officer for 12 to 18 months to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening resident relationships and maximising satisfaction. The role requires the ability to prioritise work and meet deadlines with minimum supervision. The ideal candidate will be reliable, well organised and be able to work as part of a team. This role is static. What...

About the Role We are recruiting a Stage 1 Complaints Handler to join a busy Property Services team supporting tenants and residents across Cambridge. This role focuses on managing and resolving stage one complaints relating to repairs, damp and mould, and general property services. You will act as the first point of contact for escalated issues, ensuring investigations are thorough, responses are accurate, and resolutions are delivered in a timely and professional manner. This is a great opportunity for someone with strong housing, repairs or property services experience who enjoys problem‑solving and delivering excellent customer outcomes. Key Responsibilities * Manage stage one property services complaints, ensuring all cases are resolved within required timescales. * Investigate issues relating to repairs, damp & mould, contractor performance, and service quality. * Liaise with repairs teams, surveyors, contractors and internal stakeholders to gather...

Maintenance Officer 📍 Glasgow Area 💼 Full-Time | Temp We are working with a well-established and respected housing provider to recruit an experienced Maintenance Officer to join their team. This is an excellent opportunity for someone who is passionate about delivering high-quality housing services and making a genuine difference within local communities. The Role As a Maintenance Officer, you will play a key role in ensuring properties are maintained to a high standard, providing a safe and comfortable environment for tenants. You will oversee reactive and planned maintenance, working closely with contractors, tenants, and internal teams. Key Responsibilities Manage day-to-day reactive maintenance and repairs Oversee planned maintenance programmes and cyclical works Monitor contractor performance, ensuring quality, compliance, and value for money Carry out property inspections, including voids and post-inspections Ensure all works comply with health & safety and...

Leeds (Hybrid / Local Patch Based) 🕒 Full-time | Immediate start We are currently recruiting on behalf of a large, established Yorkshire housing association with a patch of properties in Leeds for an experienced Housing Officer to support their tenancy management team during a period of increased demand. This is a temporary contract for an initial 2 months, with a strong possibility of extension. The Role You will manage a defined patch of general needs properties, delivering a high-quality housing management service to residents and ensuring communities are safe, compliant and well-managed. Key responsibilities include: * Managing a portfolio of social housing tenancies * Conducting estate inspections and tenancy visits * Handling anti-social behaviour cases and neighbour disputes * Supporting tenants with rent issues and early arrears intervention * Lettings, sign-ups and tenancy terminations * Working closely with...

Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for a minimum of 2 months. This role has an immediate start paying £12.60 ph initially, rising to £13.74 after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook. What will you be doing as a Customer Contact Officer? Being the first point of contact for all customers in relation to housing repairs Taking payments, arranging repairs and maintenance, and dealing with complaints Mainly phone based with some live chat and email...

We are recruiting for two temporary Intensive Housing Management Officer positions within a supported housing scheme in Kettering. The role is the same across both posts, with one position covering day shifts and one covering night shifts. This is an opportunity to support vulnerable residents living in supported accommodation, ensuring their safety, wellbeing, and ability to sustain their tenancy. The Role: Intensive Housing Management Officer: You will provide intensive housing management and on-site support, ensuring the scheme operates safely, effectively, and in line with housing management and health and safety standards. Day and night responsibilities are aligned, with the night role placing additional emphasis on building security and emergency response. Key Responsibilities of an Intensive Housing Management Officer: Conduct pre-tenancy interviews, needs assessments, and risk assessments Provide tenancy-related advice and assist with benefit claims Promote...

Job Title: Maintenance Officer Location: Edinburgh Type: Temporary - Will opportunity to go full time Housing Experience Essential We're working on behalf of a well-established organisation within the housing sector to recruit an experienced Maintenance Officer. This is a key role focused on managing reactive repairs and void properties, ensuring high standards, strong contractor performance, and excellent service delivery to residents. The Role Oversee reactive repairs and void property works Manage contractors, ensuring quality, compliance, and value Carry out property inspections and ensure standards are met Prepare work specifications and monitor progress Handle minor insurance claims and reinstatement works Work closely with tenants and internal teams to resolve issues Manage budgets and support procurement processes What We're Looking For Essential: Experience within housing / social housing maintenance Proven experience managing reactive repairs and...

About the role Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake expert witness reports / scott schedules as required. Managing a high volume of work across a designated geographical patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Manage tenant engagement and ensure high-calibre customer service along with the Disrepair Case Officer. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake...

Neighbourhood Officer Swale, Kent Temporary Full Time A fantastic opportunity has arisen for an experienced Neighbourhood Officer to join a leading Housing Association, supporting safe, compliant and well-managed neighbourhoods across Swale, Kent. This is a mobile, front-line role focused on resident safety, building compliance and community engagement. Candidates must be a full UK Driving Licence holder and have access to own vehicle. THE ROLE The Neighbourhood Officer will take responsibility for managing communal areas, ensuring regulatory compliance, and promoting safe, secure and well-maintained neighbourhoods while acting as a visible point of contact for residents. Carry out regular neighbourhood, health & safety and fire safety inspections across estates and schemes Complete welfare and vulnerability checks and produce person-centred risk assessments where required Ensure actions from Fire Risk Assessments and building safety legislation are completed within...

Central Recruitment is working with a respected organisation that provides high-quality housing and support services to some of London’s most vulnerable individuals. Our client is currently recruiting for two Supported Housing Officers to work at an all-male hostel in the Camden area. The service provides temporary accommodation and support for single homeless men with a broad range of support needs including substance misuse, mental ill-health and those under MAPPA. * 35 hours per week * Monday - Sunday (rota basis) * Shifts: 08:00 - 16:00 and 12:00 - 20:00 (requirement to work 1 weekend per month) * Temporary: approx. 6 months, with the possibility of transferring to permanent * £19.29 per hour (£16.84 per hour, with £2.45 holiday pay) Key responsibilities: * Manage a caseload of 8 clients and deliver regular key work sessions * Complete risk/needs assessments and support plans * Assess referrals in line with policies and procedures * Provide a...

World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit a Purchasing / Procurement Officer.   The role does require a Procurement background and understanding of SAP.    Rate: £27.00 per hour Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at ‘time and a quarter’ Location: Stevenage Hybrid / Remote working: The role will be 1 or 2 days a week in the office and the rest remote Duration: 6 Months with very likely extension. Contracts are often ongoing and long-term thereafter.  IR35 status: Inside IR35 (Umbrella) Interview process: One stage video interview   Purchasing / Procurement Officer Job Description:   Focal point for working with the CSS Spares and Repairs Team in the organisation and the management of customer repairs and spares procurement based upon the requests made by internal project teams. Supplier assessment, adherence to open order books, supplier communications to ensure on time deliveries,...

What you'll do on a typical day: * Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs * Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing * Review support plans periodically * Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate * Liaise with tenants, their families and other internal and external partner organisations as appropriate * Report and monitor on site repairs * Undertake smoke alarm and emergency pull cord checks. * Complete day to day administrative tasks, responding to correspondence and emails * Maintain records and record tenant contact appropriately * Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of...

Resident Liaison Officer This is an excellent opportunity for an experienced Resident Liaison Officer with a strong background in frontline resident engagement within housing, regeneration, or public sector environments. The role plays a vital part in supporting residents through building and capital works projects, ensuring clear communication, effective consultation, and positive resident outcomes. Key Responsibilities * Act as the first point of contact for residents affected by building and capital works projects, providing clear, timely, and empathetic communication. * Plan, organise, and deliver resident consultation activities prior to works commencing, including statutory consultations with leaseholders. * Invite and support residents to attend meetings with the project team and contractors, ensuring concerns are captured and addressed. * Identify vulnerable residents, liaise with contractors and internal teams, and provide additional support throughout the...