62 resident liaison officer jobs found

Job Title: Resident Liaison Officer (RLO) / Trainee Site Manager Project: Social Housing Internal and  External Repairs Location: South London – on site Contract: Freelance The opportunity Working alongside the companies best Site Manager on a long term project. We are looking for someone who is wanting the step up from RLO position to more of a assistant / trainee site manager. The right individual has to have the cando attitude and be open to learning new things, as well as using initiative. Key Responsibilities Primary point of contact between residents, site management, and the client Build and maintain positive relationships with residents throughout the project lifecycle Communicate upcoming works, potential disruptions, and project progress clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Coordinate access requirements and support the site team in minimising disruption Maintain accurate records of resident...

Resident Liaison Officer - South West London  Planned Maintenance - Property Services Up to £20 per hour Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team in South West London. Works are being carried out to occupied properties in the area. These will be external planned maintenance.  Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are looking for someone with experience working as a Resident Liaison Officer, strong written and verbal communication skills over the phone and face to...

Client Liaison Officer – Social Housing (Temp to Perm) Chester  Temp initially Permanent opportunity Temp - 16.6 PAYE or £19:15 PAYE (Umbrella)  We’re recruiting an experienced Customer Liaison Officer to support planned works and retrofit programmes across occupied social housing in the Chester and Stoke areas. This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person. Key Details: • Contract: Temp to Perm • Working hours: Monday to Friday, approx. 8am–4:30pm • Location: Chester & Stoke (site-based) • Mileage claimable (own vehicle required) Responsibilities: • Act as the main point of contact for residents during works • Lead resident and community engagement across live schemes • Communicate programme details, access requirements and timelines • Manage queries, concerns and complaints professionally • Resolve access and resident issues to keep works on programme •...

Randstad is currently looking for a Resident Liaison officer based in Cheltenham for a project starting ASAP. If you are interested please see further details. Experienced in customer care in a social housing scenario. Contracting RLO experience preferred but also looking at candidates who have experience from a Housing point of view as this will be relevant. Car required, milage paid at government AFR rates for business travel (of which there will be little) but not commute. The project is an external refurbishment (EWI, Roofing, Etc) on one estate in Cheltenham and is drawing to a close. Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident...

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Ongoing Basis, based in Bedfordshire. You will be supplied with a Company branded vehicle. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate:...

Resident Liaison Officer - Temp to Perm Planned Maintenance - Property Services Up to £18 p/h Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in North West London and they are carrying out am external planned maintenance works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client...

Resident Liaison Officer - Temporary  Planned Maintenance - Property Services Up to £20 per hour Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team in Cambridge. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which will mainly be external projects. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to...

Resident Liaison Officer Based in Milton Keynes Temp to perm £19.05per hour Umbrella Role Overview We are seeking an experienced Resident Liaison Officer (RLO) to support the delivery of a retrofit programme focused on energy efficiency improvements. The RLO will act as the key point of contact between residents, the client, and the delivery team, ensuring clear communication and a positive customer experience throughout the works. To deliver a retrofit programme of energy efficiency works Covering Bedford & surrounding areas including Milton Keynes, Colmworth, Kempston and Nuneaton. Requirements Previous experience as a Resident Liaison Officer or similar customer-facing role within construction, social housing, or retrofit projects Strong communication and interpersonal skills Experience working on retrofit or energy efficiency programmes is highly desirable Ability to manage multiple sites across a regional area Full UK driving licence and access to a vehicle...

Resident Liaison Officer This is an excellent opportunity for an experienced Resident Liaison Officer with a strong background in frontline resident engagement within housing, regeneration, or public sector environments. The role plays a vital part in supporting residents through building and capital works projects, ensuring clear communication, effective consultation, and positive resident outcomes. Key Responsibilities * Act as the first point of contact for residents affected by building and capital works projects, providing clear, timely, and empathetic communication. * Plan, organise, and deliver resident consultation activities prior to works commencing, including statutory consultations with leaseholders. * Invite and support residents to attend meetings with the project team and contractors, ensuring concerns are captured and addressed. * Identify vulnerable residents, liaise with contractors and internal teams, and provide additional support throughout the...

Temporary Customer Liaison Officer Location: Chester & Stoke Contract: Temporary (initial 4 weeks, with potential to extend or go permanent) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester and Stoke regions. This role is initially offered on a 4-week temporary basis, with the possibility of extension or permanent employment for the right candidate. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong...

We’re looking for an experienced Resident Liaison Officer (RLO) to join a long-term external refurbishment programme on social housing properties across the Isle of Wight. This is a site-based role with excellent support in place — hotel accommodation, ferry travel, and two meals per day are fully covered. The Role You’ll be the key point of contact between residents, the site team, and the client, ensuring works are delivered with minimal disruption and high resident satisfaction. Key responsibilities include: * Acting as the main liaison with residents before, during, and after works * Managing resident communications, newsletters, and notices * Handling queries, complaints, and access arrangements * Supporting site teams to maintain strong customer care standards * Keeping accurate records and reports of resident interactions Project Details * External refurbishment works - wondows, doors, roofing * Social...

Tenant Liaison Officer Location: Cheltenham Start Date: ASAP Duration: Ongoing Rate: £17.21 per hour I'm working with a large maintenance and construction provider who specialise in local authority housing works. They are seeking an experienced Tenant Liaison Officer to support residents during an External Wall Insulation (EWI) programme on a residential estate in Cheltenham. This role is key to ensuring residents are kept informed and supported throughout the works, maintaining positive relationships and minimising disruption in a live environment. Responsibilities: Act as the main point of contact for tenants throughout the EWI works Liaise with residents to arrange access, appointments, and surveys Communicate programmes, changes, and progress clearly and professionally Support vulnerable residents and manage any concerns or issues on site Work closely with Site Managers, subcontractors, and the client team Record and report tenant feedback, complaints, and...

Neighbourhood Officer Salary: £35,535 per annum Location: Long Stratton, Norwich, Norfolk Fulltime: 37hrs per week – Fixed Term Contract (6 Months) We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust’s estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust’s estates to ensure areas are safe, clean and well maintained. Key Responsibilities Include: * To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures. * To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. * To attend court to represent the Trust and provide witness...

Are you experienced in customer care in a social / new housing environment? We are currently looking to recruit a RLO /TLO to work on a site in Chelteham on a temporary basis The ideal candidate will ideally have - Experience in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe...

Job Title: Customer Liaison Officer Location: Chorley/St Helens areas Job Type: 2 month temporary (initially) Full UK Driving Licence Required - Company car can be provided. Pay rate: £13.50 - £15.50 per hour depending on experience Working Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday. 40 hours per week Are you a people person with a passion for delivering excellent customer service? My client is currently seeking a dedicated Customer Liaison Officer to support their team on a live housing refurbishment scheme. This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme. Key Responsibilities: Act as the main point of contact for residents/customers throughout the project Work closely with the Scheme Manager, Site Team, and Supervisors to coordinate access and keep residents informed Issue pre-introduction letters, carry out in-person pre-entry surveys, and advise on works...

Freelance Tenant Liaison Officer – Cheltenham Our agency is currently working with a leading contractor delivering works across residential and social housing properties in Cheltenham, and we are seeking an experienced Freelance Tenant Liaison Officer (TLO) to support ongoing projects. The Role As a Tenant Liaison Officer, you will act as the key link between residents, contractors, and project teams, ensuring works are delivered smoothly while maintaining excellent resident relationships. Key Responsibilities * Act as the main point of contact for tenants and residents * Communicate project timelines, access requirements, and updates clearly * Manage resident queries, concerns, and complaints professionally * Arrange appointments and access for works * Maintain accurate records and reports on resident engagement * Support site teams to ensure minimal disruption to residents Requirements * Proven experience as a Tenant Liaison Officer (or similar role)...

Are you experienced in customer care in a social / new housing environment? We are currently looking to recruit a RLO /TLO to work on a site in Chelteham on a temporary basis The ideal candidate will ideally have - Experience in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe...

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first...

An established housing organisation is seeking a Section 20 / Major Works Consultation Specialist to support the delivery of statutory consultation and recharge processes across a large residential portfolio. Reporting to the Section 20 Consultation Manager, the role is responsible for the accurate calculation and recovery of major works charges, ensuring full compliance with Section 20 and Section 20B requirements and associated legislation. The position works closely with internal teams and external stakeholders to support high-quality customer service and effective financial outcomes. The role is based in London with hybrid working available by agreement. What the role involves: * End-to-end management of Section 20 and Section 20B consultation processes for allocated schemes and contracts * Calculation and issue of Section 20B Notices within statutory timeframes to maximise income recovery * Providing specialist support to property management,...

Job Title: Housing Liaison Officer Location: Newham Rate: £21.91 Term: 3 months initially with the possibility of extension Are you passionate about making a difference in the community? Our client is seeking a dedicated Housing Liaison Officer to join their Resident Services team in Newham, London. This temporary role offers an exciting opportunity to support housing residents while ensuring compliance and fire safety. As a Housing Liaison Officer, you will: Engage with residents through various channels, face-to-face, phone, and email. Provide expert advice on fire safety and housing compliance. Facilitate resident meetings and coordinate site visits. Conduct property inspections to identify and resolve fire safety hazards. Assist vulnerable residents in sustaining tenancies and accessing support.What We're Looking For: Strong understanding of multi-tenure housing management. Experience in resident engagement, tenancy management, or fire safety. Excellent communication...