64 resident liaison officer jobs found

Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liaison officer to assist on projects in the Shropshire & Bridgnorth area. This is your opportunity to work as a Residence Liaison Officer for a company that has a focus on installing Kitchens, bathrooms and wetrooms. Key Responsibilities of a Tenant Liaison Officer: * Provide advice and support to residents prior to the installations process. * Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place. * Ensure all resident data is handled securely and in full compliance with company and client GDPR policies. * Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes. * Manage the resident journey in accordance with client and company engagement procedures. * Organise and deliver consultation sessions, and one-to-one meetings with residents regarding upcoming works....

As a Resident Liaison Officer, you’ll be the face of our client on one of our most exciting and socially impactful projects to date. This innovative retrofit project will deliver cleaner, more efficient heating to hundreds of homes, helping residents reduce their bills while cutting carbon emissions. You’ll support residents through each stage of the project: This is a dynamic and fast-paced role where you’ll need to think on your feet, remain calm under pressure, and balance the needs of multiple stakeholders. In return, you’ll join a dedicated and supportive team offering training, encouragement, and opportunities to truly make the role your own. Key Responsibilities * Build trust and strong, positive relationships with residents, providing a clear, friendly, and accessible point of contact throughout the project lifecycle. * Coordinate and attend resident meetings, drop-in sessions, and consultations to provide advice, answer questions, and ensure an inclusive process. *...

Customer Liaison Officer - Social Housing Planned Works Covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool (Travel away from home is necessary) Full time, temporary (6 months) £15.00 - £18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key...

I'm looking to speak to experienced Resident Liaison Officers for a minimum of 12 months work with a reputable contractor, due to commence mid July in Morecambe. The ideal candidate will have experience working within the social housing sector. The salary on offer is £18.59 per hour. Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you

I'm looking to speak to experienced Resident Liaison Officers for a minimum of 12 months work with a reputable contractor, due commence mid July in Wakefield. The ideal candidate will have experience working within the social housing sector. The salary on offer is £18.59 per hour. Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you

Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below. - Nottingham - Leicester - Northampton ⭐ Why This Role Matters As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects-making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities. 🔑 What You'll Be Doing Resident Engagement & Communication Build strong, professional relationships with residents from start to finish. Clearly explain project timelines, impacts, and expectations. Host resident meetings, drop‑ins, and consultations. Share regular updates through letters,...

Resident Liaison Officer Location: Nottingham Type: Temporary (ongoing) Salary: £18.50 - £20.73 per hour + paid mileage We are currently recruiting for a temporary Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer, you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and...

Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon £16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold...

Resident Liaison Officer Location: Yeovil (covering sites in Bristol, Gloucester & Bath) Start Date: ASAP Duration: Ongoing Rate: £19 per hour (39 hours per week) Resident Liaison Officer - Social Housing / Maintenance Works I'm working with a large maintenance contractor who are looking to appoint an experienced Resident Liaison Officer to support projects across Bristol, Gloucester, and Bath, with the company's head office based in Yeovil. This role will be key in ensuring residents are kept informed and supported throughout planned maintenance and refurbishment works, helping to maintain excellent customer satisfaction and smooth project delivery. Transport is provided. The Role: Acting as the main point of contact for residents before, during, and after works Liaising with tenants to arrange property access, appointments, and surveys Keeping residents updated on programme dates, progress, and any changes to scheduled works Managing resident queries, concerns, and...

Description Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. Your role will cover the Walsall and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving...

Customer Liaison Officer Job Title: Temporary Customer Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: £14.50 - £18 DOE Mileage: Expensed We are currently recruiting for a Temporary Customer Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract, and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool, so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Customer Liaison Officer, you will act as the main point of contact for...

Tenant Liaison Officer Location: Northamptonshire (NN10) Start Date: ASAP Duration: Ongoing (potential to go permanent) Rate: £24.25 per hour Tenant Liaison Officer - Social Housing Refurbishment Works - Northamptonshire I'm working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12). Working alongside the Site Manager, you will play a key role in ensuring tenants are kept fully informed and supported throughout the works, helping to minimise disruption and maintain strong resident satisfaction. The Role: Acting as the main point of contact for tenants throughout the refurbishment works Liaising with residents to arrange property access, appointments, and surveys Keeping tenants updated on programme dates, progress, and any changes to scheduled works Managing tenant queries, concerns, and complaints in a professional and timely manner Supporting...

Resident Liaison Officer | Temporary | Leeds Are you a confident communicator who enjoys being out and about rather than stuck behind a desk? Approach Personnel are recruiting a Resident Liaison Officer for a temporary position supporting fire protection works across Leeds. This is a fully field-based role — you'll spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors. A full UK driving licence and your own vehicle are mandatory, as you'll be covering a 15-mile radius around Leeds city centre. THE ROLE You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works. WHAT YOU'LL BE DOING Visiting residents door-to-door to explain upcoming fire protection works * Delivering letters, notices and appointment cards to properties * Collecting resident feedback, concerns and access preferences * Booking and...

Interim Pre-Construction Housing Delivery Project Manager Initial 12 month contract (with a view to extend) Harlow District Council £450.00 per day (umbrella) Location: Harlow (1-3 days per week onsite)   Carrington West are supporting Harlow District Council in the recruitment of a Project Manager - Delivery on a 12-month temporary basis. Harlow District Council is an ambitious authority delivering a significant Housing Capital Programme, with investment of approximately £150m over the next two years. The council is building a high-performing team of professionals to support the delivery of its housing and asset management priorities. Harlow itself offers a strong quality of life, with excellent shopping, leisure facilities, and strong transport links, including access to the M11 and M25, as well as rail connections to London and Stansted Airport.   The role Harlow Council is seeking an experienced Pre-Construction Project Manager to join its Housing Capital Works team,...

Traveller Liaison Officer 📍 Brent, London ⏰ Full-Time | Hybrid Working 📅 3-Month Contract 💰 £22.41 per hour PAYE / £29.51 per hour Umbrella We are recruiting for an experienced Traveller Liaison Officer to support the delivery of a high-quality housing management service across a Traveller site. This is an excellent opportunity for a housing professional with strong tenancy management, resident engagement, and case management experience to make a real difference within a resident-focused environment. Key Responsibilities Manage a Traveller site, acting as the primary point of contact for residents. Deliver a visible and proactive housing management service. Manage licences from let through to re-let. Support residents with tenancy sustainment, financial inclusion, and welfare benefits advice. Carry out site inspections and monitor health and safety compliance. Lead on anti-social behaviour case management and enforcement action where required. Work closely with contractors...

Job Title: Customer Liaison Officer (CLO) Location: Office based in LE3 9TP with regular travel to occupied properties across Leicester Reporting To: Contracts Manager / Project Manager Company Overview We are a building contractor delivering kitchen and bathroom refurbishment works on behalf of Leicester City Council. We are committed to delivering high-quality workmanship while providing an excellent customer experience throughout every project. As many of our projects take place in occupied homes, effective communication with residents is essential to our success. Job Purpose The Customer Liaison Officer is responsible for ensuring residents receive a professional, supportive, and informative service throughout their refurbishment works. Acting as the primary point of contact between residents, Leicester City Council, site teams, and office staff, the Customer Liaison Officer will build positive relationships, manage customer expectations, and help ensure projects are...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Location: Working across offices in Runcorn and Widnes Hours: Monday to Friday, 9:00am - 5:00pm Pay Rate: Up to £16.08 per hour Halton People into Jobs is looking for a passionate and motivated Employment Specialist to join our dedicated Welfare to Work and Health team. This is a rewarding opportunity to support residents across Halton in overcoming barriers to employment and progressing towards sustainable careers. Working under the direction of the Welfare to Work and Health Manager, you will deliver a bespoke employment support service to individuals aged 16+, helping them seek, obtain and sustain employment through tailored guidance, coaching and practical support. Key Responsibilities Manage a varied caseload of participants aged 16+ using a flexible, multi-channel approach including face-to-face, telephone, video and digital engagement. Deliver personalised employment support, advice and guidance to unemployed, economically inactive individuals and those at risk of...