56 resident liaison officer jobs found

Resident Liaison Officer Location: Sheffield Contract: Temporary initially 6 months, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: £14 - £15 per hour dependent on experience Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Sheffield. As a resident liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the...

Resident Liaison Officer - Fire Safety Project Location: Surrey (Site Based) Contract: Initial 12-Month Contract Salary: £22.00 - £24.00phr umbrella I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works. Key Responsibilities: Act as the main point of contact for residents throughout the project Provide clear and regular communication regarding planned fire safety works Arrange access appointments and manage resident queries or concerns Support vulnerable residents and ensure minimal disruption during works Maintain accurate records, reports, and resident communications Liaise closely with site teams, contractors, and council representatives Ensure a high standard of customer care is maintained at all times...

Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon £16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold...

Resident Liaison Officer (RLO) Birmingham £19.05 per hour Ongoing Contract We are currently recruiting for an experienced Resident Liaison Officer to support a planned works programme within the social housing sector, focusing on kitchen and bathroom surveys across Birmingham. This is an excellent opportunity for someone with strong customer service skills and previous experience working within social housing, planned maintenance or refurbishment environments. Requirements: Previous experience as a Resident Liaison Officer or in a similar customer-facing role within social housing Strong communication and organisational skills Ability to build positive relationships with residents and contractors Full UK driving licence For more information or to apply, please submit your CV today. Alternatively, you can call Kay directly on (phone number removed)

About the Role Basildon Council, in partnership with Vivid Resourcing, is seeking three dedicated and people-focused Client Resident Liaison Officers to support the smooth delivery of major works programmes across our housing services. You’ll be the vital communication link between residents, contractors, technical teams and internal colleagues—ensuring that tenants and leaseholders feel informed, supported and heard throughout the lifecycle of each project. This is a rewarding, resident-facing role ideal for someone who thrives on relationship-building, problem-solving, and helping residents navigate essential improvements to their homes. What You’ll Be Doing Resident Engagement & Support * Act as the primary contact for tenants and leaseholders throughout major works. * Provide clear, accessible information through newsletters, notices, and direct communication. * Carry out home visits to understand resident needs, gather feedback, and support individuals with...

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution: Handle resident complaints...

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Cambridge area. Your role will cover the South and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a...

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Birmingham area. Your role will cover the Midlands and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access...

Tenant Liaison Officer – Social Housing  Mansfield  Competitive Salary / Rate DOE  Temp to Perm Opportunity We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield. This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client. The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works. The Role Acting as the main point of contact for tenants throughout roofing works Building positive relationships with residents and maintaining regular communication Issuing notices and keeping tenants updated on schedules and progress Handling tenant queries, concerns, and complaints professionally Carrying out resident...

Tenant Liaison Officer – Social Housing  Mansfield  Competitive Salary / Rate DOE  Temp to Perm Opportunity We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield. This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client. The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works. The Role Acting as the main point of contact for tenants throughout roofing works Building positive relationships with residents and maintaining regular communication Issuing notices and keeping tenants updated on schedules and progress Handling tenant queries, concerns, and complaints professionally Carrying out resident...

Tenant Liaison Officer – Social Housing  Mansfield  Competitive Salary / Rate DOE  Temp to Perm Opportunity We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield. This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client. The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works. The Role Acting as the main point of contact for tenants throughout roofing works Building positive relationships with residents and maintaining regular communication Issuing notices and keeping tenants updated on schedules and progress Handling tenant queries, concerns, and complaints professionally Carrying out resident...

MMP Consultancy are looking to recruit an Asset Officer on a Temporary basis, based in Essex. Main Responsibilities: Help to deliver the objectives set out in the Asset Management Strategy. Provide an effective and responsive service to the residents relating to all asset management functions including the collection, collation and maintenance of stock attribute and condition information. Provide detailed information in relation to all aspects of the asset management data. Ensure the asset database is up to date, fully populated with all assets, is reconciled to the housing management system and regularly maintained To support the delivery of the new build and stock reinvestment programmes through the provision of accurate and timely stock and property information. Provide information and reports as required to support the Housing department's and Corporate Provide an effective and responsive service to residents relating to all asset management functions including the...

Housing Officer - Temp Are you passionate about making a positive difference in people’s lives? Do you thrive on building strong relationships, delivering excellent customer service, and supporting communities within social housing? We are seeking a proactive and empathetic Housing Officer to join a dedicated housing team. This is an excellent opportunity for someone with strong communication skills, sound housing knowledge, and a genuine commitment to supporting residents and sustaining tenancies. The Role As a Housing Officer, you will play a key role in delivering high-quality housing management services to residents and leaseholders. You will be responsible for managing tenancies, building positive relationships with residents, and ensuring communities are safe, well-managed, and sustainable. Working closely with repairs, tenancy enforcement, lettings, and housing management teams, you will help deliver an effective and customer-focused housing service. Key...

Supervisor / Site Manager – Passive Fire Protection & Fire Doors London & Surrounding Areas Competitive Salary + Package We are currently recruiting for an experienced Supervisor / Site Manager to join a growing specialist contractor delivering passive fire protection and fire door projects across London. This is an excellent opportunity for someone with a strong background in passive fire works who is looking to join a busy and expanding business with a strong pipeline of projects. The Role You will be overseeing fire protection and fire door installation/remedial works across multiple sites throughout London, ensuring projects are delivered safely, on time, and to a high standard. Responsibilities will include: * Managing operatives and subcontractors on site * Overseeing passive fire and fire door works * Ensuring health & safety compliance across projects * Carrying out quality inspections and snagging * Liaising with clients, residents, and...

Title – Housing Officer Length of Contract – 3 months Rate – Competitive About the Role We are seeking an experienced and compassionate Extra Care Scheme Housing Officer to support residents within an Extra Care housing environment. You will play a key role in ensuring residents can maintain their independence while living in a safe, well-managed, and supportive community. This is a varied role involving tenancy management, resident support, safeguarding, and partnership working with care providers and external agencies. Key Responsibilities * Manage tenancy sign-ups, tenancy sustainment, and resident onboarding. * Conduct regular welfare and scheme visits to residents. * Support residents with Housing Benefit and other tenancy-related matters. * Monitor rent accounts and proactively manage arrears cases. * Liaise with appointees, deputies, family members, and support agencies where appropriate. * Respond to and escalate repair and maintenance issues. *...

MMP Consultancy is seeking an experienced Building Surveyor on behalf of a Housing Organisation in Kent on a 6-month ongoing contract with a day rate of £300pd. Candidates can expect to be booked in for surveys 4 days a week, with the expectation of completing 5-7 per day, and 1 day allocated to admin. Office presence is required 3 days per week, with 2 days per week able to be at home (when not completing surveys). This role sits within the Asset Performance team and will focus on surveying and reporting on the quality of housing stock, diagnosing defects, and ensuring cases are effectively managed through to completion. The successful candidate will play a key role in delivering high-quality homes and improving resident outcomes. Responsibilities: Undertake property inspections and surveys across the housing portfolio Diagnose and manage cases relating to damp and mould, pest infestation, disrepair, and aids & adaptations Specify and manage works in line with...

Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: * Provide a comprehensive customer focused Income Management service. * Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. * Represent TCH, liaising with residents and partner agencies. * Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. * Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: £31,160 Hours: 35...

Adult Social Worker Locum - First Response Team (Haringey) Rate: £32 per hour Contract: Locum - 3‑month rolling contract Working Pattern: Full‑time, 36 hours per week Hybrid Working: 3 days remote / 2 days office‑based Location: 48 Station Road, London, N22 6UX Organisation: London Borough of Haringey Recruiter: Caritas Recruitment Posts Available: 2 x Qualified Social Workers Caritas Recruitment is recruiting two Qualified Adult Social Workers to join Haringey Council's First Response Team on a locum basis. This role sits within a strengths‑based model of practice, supporting residents at the point of first contact to improve their independence, wellbeing and outcomes through timely assessment, intervention and partnership working. The Role You will hold a caseload within the First Response Team, working with adults, carers and families to deliver strengths‑based assessments, reviews and short‑term interventions. The role focuses on enabling people to maximise...

You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code. The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally. Key Responsibilities Manage and coordinate housing complaints from initial receipt through to resolution Investigate complaints thoroughly, gathering evidence and liaising with relevant departments Draft clear, accurate, and empathetic complaint responses Ensure compliance with complaint handling procedures, policies, and timescales Maintain accurate records and case management systems Identify trends and recurring issues to support service improvement Support managers with complaint reviews and...

Principal Test Equipment Engineer 100% on site in Edinburgh The opportunity: Are you interested in developing test equipment for some of the most cutting-edge defence and aerospace projects in the UK? If you like the sound of developing test equipment for projects such as the SAAB Gripen jet, then Leonardo would like to hear from you. We are looking for an experienced Principal Test Equipment Engineer to join the development team on a complex Automatic Test Equipment system within Product & MRO Services of the Customer Support Services Solutions (CS3) at our Edinburgh based site. You will be required to work within a multi-disciplined engineering team in the delivery of technical solutions for the project. The successful candidate will be involved in a wide variety of engineering activities including, but not limited to, involvement with the design and development of solutions for Automatic Test Equipment systems, integration testing, qualification, certification and...