6 service desk analyst jobs found

12 Months Fixed Term Contract (turning to perm employment after a year) €35-40k/Year + Benefits Dublin 1 location - Hybrid Your Experience • 3rd level IT qualification • 2 years’ experience in similar role • Good knowledge of MS Windows 11 – installation, configuration, and troubleshooting • Experience supporting standard office applications (including Microsoft suite) • Microsoft Azure/Identity and M365 administration • Familiarity with Microsoft Server and Active Directory (end user /group management) • Knowledge of file sharing (server or One Drive) and printing over network. • Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS. • Use of Microsoft Intune/Autopilot desirable • Basic experience with PC hardware (replacing hard drives, memory upgrades) Your Role & Competencies • Provide dedicated telephone, email, and desk-side support to all users. • Troubleshoot hardware, software, telephony, and network issues as they arise. • Record,...

Incident and Problem Management Analyst Location: Warrington – Onsite Start date: ASAP Contractor Rate: £275 to £290 per day inside IR35. Extra pay for on call - hourly rate pro rata Duration: 6 months initially Clearance: Must be SC Cleared / SC eligible Role Summary Our client is seeking an experienced Incident & Problem Management Analyst to coordinate incident resolution, drive problem investigations, and support continuous service improvement within a complex IT infrastructure environment. You will apply strong ITIL expertise, lead bridge calls, manage stakeholder communications, ensure SLA compliance, and maintain high‑quality BAU delivery. Key Responsibilities * Act as the main contact for all Incident & Problem Records. * Monitor SLAs, drive incident reviews, and ensure accurate closure. * Lead and chair major incident bridge calls. * Guide Incident Process Coordinators and collaborate with SIAM, ITSM, Service Desk, and business teams. * Manage full major...

Role: Contract Key Account Manager EMAE Contract Duration: 12 months Hours: 37 hours a week, offering Hybrid Location: Cheltenham Role Overview The successful candidate will manage a portfolio of airline and/or maintenance, repair and overhaul (MRO) customer accounts across the EMEA region. The role acts as a key point of contact for spare parts order management and overall customer relationship management, ensuring high levels of customer satisfaction across multiple product divisions including landing gear, wheels and brakes, and braking, steering and monitoring systems. Key Responsibilities *Manage a portfolio of airline and/or MRO customer accounts within the EMEA region and act as the primary contact for spare parts order management activities. *Maintain and develop strong customer relationships, ensuring a high level of service and satisfaction. *Coordinate with internal departments such as logistics, credit management, warehouse operations and supply chain teams to support...

Senior AI IT Trainer/Senior IT AI Learning Specialist A fantastic opportunity has arisen for a Senior AI IT Trainer/Senior IT AI Learning Specialist to join our London based law firm on an initial 12 Month Fixed Term Contract. Senior AI IT Trainer/Senior IT AI Learning Specialist Responsibilities and Duties: ◤ Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training ◤ Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices ◤ Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions ◤ Provide one-to-one coaching to improve productivity and effective use of firm-supported systems ◤ Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365,...

Role: ENGINEERING SUPPORT ENGINEER Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL Project: NAVY DIGITAL HOSTING (DEPLOYED) DELIVERY TEAM Overview The goal of the Navy Digital Hosting (Deployed) [NDH(D)] service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus upon their solutions and the Royal Navy to benefit from economies of scale. We are looking for a junior support engineer to enhance the delivery team's support for the initial deployment of the capability and assure its enduring support once delivered. This role will predominately be based onsite in Portsmouth at either HMNB Portsmouth or Portsdown Technology...

Interim Estates & Support Services Manager – Gloucestershire Contract: 12+ month ongoing contract Rate: Please submit your CV with the rate you are seeking Location: Gloucestershire Start: ASAP About the Role Gloucestershire Constabulary is seeking an experienced Interim Estates & Support Services Manager to provide strategic leadership across Estates, Facilities Management and Support Services. Working directly with the Head of Estates and Support Services, you will set the direction for the Service Desk and ensure a high‑quality, compliant and value‑driven service across the organisation. This position plays a critical role in the delivery of Estates and FM projects, contractor management, procurement of services, compliance, and driving operational excellence throughout the department. As part of the leadership team, you will also support the development of the annual service delivery plan, contribute to audit and benchmarking activity, and maintain strong...