13 service desk analyst jobs found

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system...

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system...

Service Desk Analyst Hybrid / Peterborough after training is completed (4-6 weeks) 6-month contract (extend each 6 months & paid weekly) 37.5 hours per week – overtime available Rotating Shift Pattern - Weekend work is required on a rotational basis. £19.97 per hour - Umbrella assignment rate Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: * 1st line support experience * Previous IT Service Desk experience (or similar) * Strong Windows and Google skills (Google Docs and Gmail / Google Mail) * Experience troubleshooting tickets on a service desk * Strong communication skills * Supporting international internal users Typical working patterns: 1pm – 9pm - 1 hr break 3.30pm – 13pm - 1 hr break Full training and support offered as well as progression opportunities

Service Desk Analyst – IT Consultancy Inside IR35 – Fully Onsite - Spanish, Romanian and Lithuanian speaking    Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.   Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints...

Workplace IT Engineer (2nd Line Support) West London | Ongoing Temporary Contract | ASAP Start £174 per day PAYE or £225 per day Umbrella Full time site based role with as this is supporting the wider members of the team with both hardware and software  A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis. This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential. The Role You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite. Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools Deliver hands-on support across multiple council sites Install, configure, and decommission IT equipment, including cabling and network patching...

IT Support Analyst | 1st / 2nd Line | Abingdon - Onsite (1 day remote) | 3 Month Temp Contract | £150 - £175 per day:   MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion.   The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers...

Job Title: Digital Service Desk Team Leader Location: Norwich or Chelmsford (Hybrid / Base options available) Job Type: 3-Month Contract (Full-time, 37.5 hours per week) Salary: Competitive (Dependent on Experience) About the Role Our client is seeking an experienced and customer-focused Digital Service Desk Team Leader to oversee the operational delivery of a vital first-line IT support function within a major public services sector organisation. In this role, you will provide day-to-day operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure a highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first-line support analysts,...

Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to £250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: * Troubleshooting and resolving hardware and software issues across desktop environments. * Supporting Windows 10 platforms, including configuration and support for mobile devices. * Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. * Maintaining operational and technical documentation to high standards. * Collaborating with...

Equity Derivatives Lifecycle Management Analyst Are you ready to take your career to the next level in the exciting world of equity derivatives? Our client, a leading organisation in the financial services sector, is on the lookout for an enthusiastic and detail-oriented Equity Derivatives Lifecycle Management Analyst. This is a fantastic opportunity to support a growing Structured Notes business and engage with Corporate Actions that span equity-linked and cross-asset derivative payoffs for investors worldwide! Start ASAP, pay £380 per day via umbrella, hours Monday-Friday 40 hours per week, duration until July 2027, location Belfast. Key Responsibilities: Provide analytical and administrative support to Front Office Sales and Trading. Validate Front Office calculations on structured trades to ensure accuracy and completeness. Capture and process corporate action events, keeping all stakeholders informed. Maintain position records in collaboration with trading desk...

Our client, a leading consultancy in the rail sector, is currently seeking a Quality Manager to join their team in London on a fixed term contract. Key Responsibilities: Starting from the existing Quality Management System (QMS), the Quality Manager is responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001 and other applicable standards (ITIL, ISO/IEC 20000, ISO 27001, ISO 31000, etc). Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed, addressing non-compliance issues promptly. Coordinate with project managers, technical leads, operations...

Customer Service Advisor Trainer Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do Schedule training across the service desk Update the Client training database Identification and analysis of training courses required with steer from the Line Manager Delivering and facilitating training courses to new starters Ensure new starters readiness to go live in line with Client requirements Co-ordinate course attendance Identify and communicate any areas of improvement Ensure quality of new and existing user documentation and training materials Build and maintain a close working relationship with Service Centre...

Senior Software Developer** (Contract) Duration: Up until 31 March 2027 (Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile This role focus on the development and support of systems responsible for back-office integration and Repo trading workflows. The positions require strong technical skills, familiarity with trade lifecycle processes, and the ability to work across front to back teams to ensure accurate and timely data flows. Key Responsibilities: Develop and maintain applications that integrate Fixed Income and Repo trades with downstream back office, settlement, and risk systems. Support and enhance the Repo trading application, including trading workflow tools, reconciliations, and connectivity with internal and external platforms. Build and optimize C# services that ensure robust trade capture, enrichment, validation, and distribution. Collaborate with...

Primary Role Provide onsite support to the Datacentres in Dublin on a call out rota covering 24/7 Monitor and Respond to ALL trouble tickets and work orders generated by the Ticket System within specified SLA times. P0 - 10 hours, P1 - 44 hours, P2 - 96 hours. * * For P1 and P2 ticket priority, Time to Work Completion is measured using * (1) Calendar Days if the ticket type is Repair, * (2) Business Days if the ticket type is Maintenance. Respond to call out within 15 mins of initial call and arrive on site within time agreed. Carry out 1st line maintenance of network elements as required / instructed. Assist with network integration and configuration activities as required. Carry out and / or assist with all installations of network equipment as necessary. Liaise with 3rd party vendors / operators. Ensure relevant issues are communicated to the point of contact as necessary. Follow Site Access and/or Permit to Work requests according to...