1408 service manager jobs found

Job Description: We are recruiting for a Customer Services Lead on behalf of a client. Our client is is a leading global distributor of pharmaceuticals. Their success to date is the result of 50 years’ experience providing medicines to our customers in over 70 countries across 6 continents. * Job Title * Location - Watford * Salary £36,000 to £40,000 dependent on experience * Hybrid working from home 2 days a week * Hours are Monday to Friday days (37.5 hours) * Bonus - Performance related * Holidays 24 days plus Bank Holidays Team leadership - Lead, motivate, and coach the Customer Service team to ensure a high level of engagement and performance. Maintain excellent, prompt, and consistent customer service standards across the team. Monitor team and individual performance through monthly and quarterly KPIs and take appropriate actions where required. Drive continuous improvement in team performance, processes, and systems to increase productivity and...

We are currently recruiting for an experienced Benefits Service Manager to lead the delivery of a high-performing Revenues and Benefits service within a busy local authority environment. This is a key leadership role responsible for managing the administration of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and associated support schemes, ensuring services are delivered efficiently, compliantly and in line with corporate objectives. The successful candidate will oversee operational performance, lead large processing teams and drive service improvements through effective performance management, legislative implementation and the use of emerging technology. The Role ·Lead the day-to-day operation and performance of the Benefits service, ensuring efficient administration of Housing Benefit, Council Tax Reduction, Single Support Grant schemes and Discretionary Housing Payments. ·Manage a large operational team including delivery managers, quality...

We are looking to recruit a Childrens Service Manager in the Fostering & Permanency Service within Islington. The successful candidate will be working in a well-structured, organised team who are growing their social worker staffing levels. This is a fantastic opportunity to join a stable working environment with experienced leadership, whilst receiving regular supervision and training opportunities. London Borough of Islington ensure that their social workers have as much support as possible, helping them to keep a really good work life balance! The responsibilities of the Childrens Service Manager includes: To provide strategic and operational leadership for the Fostering and Permanency Service, including kinship care, ensuring children achieve stable, loving, and long term homes. To ensure high quality assessment, support, and review of foster carers, kinship carers, and Special Guardians (SGOs). To lead the delivery of a child centred, trauma informed service that meets...

We are seeking an experienced Service Manager to lead the Quality Assurance Team and drive high-quality services for children, young people, and their families. This interim opportunity offers the chance to make a real impact by strengthening practice, improving outcomes, and supporting high-performing social work teams. * Civic Campus, Euclid Street, Swindon, SN1 2JG * 3 days per week in the office * £350 per day * 2-month contract (likely to be extended) The Role: You will lead and direct a team of professional social workers and support staff, ensuring the delivery of high-quality services for children and families who require support and intervention. Services must be delivered in line with statutory legislation, corporate policies, and directorate objectives. You will champion social work values and support interventions that prioritise keeping children safe, ideally within their own families or extended networks wherever possible. Key Responsibilities: *...

Service Manager – Sheffield £29.95 per hour Full Time | Monday–Friday | 9am–5pm Temporary contract until September 2026 Lynx Employment Services are recruiting for an experienced Service Manager to oversee service delivery, performance, and improvement within a key service area in Sheffield. Key Responsibilities * Lead and manage service delivery and operational performance * Oversee team leadership, coaching, and performance management * Manage service budgets, forecasts, and financial compliance * Drive service improvement, innovation, and efficiency * Monitor performance indicators and service outcomes * Build strong relationships with internal teams, stakeholders, and partners * Support strategic planning and deputise for senior leadership when required Requirements * Experience in service management or operational leadership * Strong background in performance management and service improvement...

Job Advertisement: Senior Service Manager (Independent Living) Location: Hybrid Working Hours of Work: 37 hours per week (Full-time) Hourly Rate: Negotiable Duration: 6 months (Interim Basis) About the Role: Reed is currently recruiting on behalf of the Council in Welwyn for an experienced and dynamic Senior Service Manager for the Independent Living Service. This senior role is essential for driving high-quality, efficient, and compliant services within the Independent Living sector. The successful candidate will play a crucial role in leading the delivery and development of the Transformation Plan, ensuring that services not only meet legislative and regulatory standards but also exceed our residents' expectations. Key Responsibilities: Strategic Leadership: Act as the strategic lead to ensure the delivery of a high-quality, efficient, and compliant Independent Living service. Transformation Planning: Develop and implement the objectives of the Transformation Plan for...

Hays are now looking for a Service Delivery Manager for one of of our local clients: £377.33 p/d Inside IR35 Hybrid 2-3 days a week in Wiltshire All candidates must currently hold SC Clearance Key Responsibilities Maintain full accountability for service performance, delivery excellence, and customer satisfaction. Ensure SLAs, KPIs, and quality standards are met, identifying and driving improvement opportunities. Support and champion ITIL practices across Incident, Problem, Change and other ITSM processes. Build strong relationships with customers, internal teams, suppliers, and third parties. Provide clear, accurate reporting and maintain Service Management Plans and documentation. Lead regular service reviews and monitor risks, issues, and improvement activities. Understand customer needs and promote opportunities that deliver business value. Skills & Experience Proven experience in ITSM Service Delivery or Service Management within an ITIL‑compliant environment. Strong...

Service Delivery Manager (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred, Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working on-site from the Leeds office.  Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager / Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading...

Lead IT Service Delivery Manager Location: Worthing, East Sussex (Hybrid working arrangements) Contract: Initial 6‑month contract Day Rate: £600-£800 per day (Inside IR35) About the Role We're recruiting an experienced Lead IT Service Delivery Manager on behalf of our leading utilities client to oversee the delivery, performance, and continual improvement of IT services across a complex, regulated organisation. You will lead a team of Service Delivery Managers responsible for ensuring that critical IT services remain stable, resilient, secure, and aligned to operational, customer, and regulatory needs. This role will play a pivotal part in safeguarding essential services that support water quality, environmental compliance, customer operations, corporate systems, and incident response. You will provide strategic leadership across Service Management, champion ITIL best practice, and drive service excellence across both internal teams and third‑party suppliers. Key...

Service Charge Project Manager £40,291 per annum Newent, Gloucestershire Full-Time Fixed Term Contract - 18 Months Come make a real difference as our Service Charge Project Manager! Everyone should have a warm, safe, affordable home. As our Service Charge Project Manager, you’ll help make this a reality for thousands of people living in our communities. You’ll manage the implementation phases of our redesigned service charge process, working within company standards and transformation governance requirements. You’ll work with the team to make sure that the service is designed with tenants at its heart, that their voices are heard and acted on throughout the process. As Project Manager, you’ll work with the organisation to fully understand the business requirements, objectives and drivers to understand where systems, applications and technology can help deliver and improve services. Using your knowledge and expertise, you’ll provide expert advice on service charge matters, making...

Customer Service Manager / Customer Operations Manager 11-Month Fixed-Term Contract (Maternity Cover) The Role The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs. Key Responsibilities * Manage and maintain strong customer relationships, providing regular delivery and logistics updates. * Ensure all orders are delivered on time and in full (OTIF). * Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services. * Update and circulate weekly/monthly order dashboards. * Oversee efficient shipment and invoicing processes. * Provide timely order updates and reports to clients. * Maintain accurate order books and records. * Ensure compliance with export controls and maintain...

We are currently recruiting for an experienced Technical Services Manager to support engineering service delivery across a large and complex estate. This role requires a technically strong engineering professional who can provide leadership, technical oversight and operational support within a critical environment, ensuring engineering activities are delivered safely, efficiently and in line with contractual requirements. Technical Services Manager Monday to Friday Warwick Temporary £430 Day Rate Key Responsibilities of a Technical Service Manager: * Provide technical leadership and oversight for engineering activities across multiple sites. * Ensure delivery of planned preventative maintenance (PPM), reactive works and remedial projects in line with agreed KPIs and service levels. * Act as the technical authority for electrical and mechanical systems, supporting engineers with diagnostics and complex fault resolution. * Coordinate engineering teams and...

Project Manager – Service virtualization (Payments & Cards) Location: London - Hybrid - 2 to 3 days per week onsite Start day: ASAP Contractor rate: TBC, likely in the region of £400-£425 per day inside IR35 Duration: 6 months, initially Role Overview Our client is seeking an experienced Project Manager with IBM Service Virtualisation (SV) expertise to lead the governance, coordination, and delivery of the Service Virtualisation programme. You will scale the current pilot to 5–6 virtualised services, ensuring structured delivery, strong risk control, stakeholder alignment, and high‑quality outcomes across Payments and Cards domains. Key Responsibilities * Deliver virtualised services across Payments and Cards platforms. * Lead governance, RAID management, and programme quality controls. * Coordinate cross‑functional teams (SV, QA, Security, DevOps, SMEs). * Oversee SIT testing, readiness, and operational handover. * Manage delivery phases from use‑case...

Hays are now looking for an IT Operations Manager (Service Delivery) for one of our local clients: Location: Once a week in Cardiff, 4 days WFH / potentially remote Contract: £475 per day Duration: 6-month contract Role OverviewThe Interim IT Operations Manager will take end‑to‑end ownership of day‑to‑day IT operations, with a strong focus on service delivery (80%) alongside hands‑on BAU infrastructure support (20%). The role exists to stabilise IT operations, introduce clear workload visibility, improve prioritisation, and create capacity for ongoing transformation programmes. You'll provide leadership across service delivery, infrastructure, applications, and service desk teams, ensuring operational discipline while also contributing technically where required. Key Responsibilities Lead day‑to‑day IT operations, ensuring effective service delivery and smooth BAU running. Implement structure, workload visibility, and prioritisation across all IT teams. Oversee and support teams...

Location Denbigh Salary £49,140 per annum dependent on qualifications Hours 40 hours per week Contract Fixed term contract for 6 to 7 months to cover maternity leave Start date March 2026 Essential Requirements Level 5 NVQ Diploma in Management and Leadership or equivalent Registered Manager Award Strong leadership and team management experience within adult services Knowledge of RISCA regulations Experience managing adults with enduring mental health needs and co occurring physical health needs Ability to manage clinical oversight and medication systems Full flexibility to participate in on call A nursing qualification is advantageous but not essential The Role We are supporting a national care provider to appoint a Registered Manager for a well established adult mental health service in the Denbigh area. You will hold full operational responsibility for the service, ensuring high quality, person centred care delivery aligned to regulatory and organisational standards....

Central Recruitment are working with a charity dedicated to supporting people experiencing mental distress to work through trauma, build supportive relationships, and explore ways to live fulfilling lives. Our client is currently recruiting for a Therapeutic Practitioners to work in a residential service in the Coulsdon area. Adopting a Psychologically Informed Environment (PIE) approach, the service offers a 24/7 safe, supportive environment for adults living with severe, complex mental health conditions, dual diagnosis and who may have experienced multiple placement breakdowns. * 40 hours per week * Monday - Sunday (rota basis) * Shifts: Early & Late * Temporary: 3 months with the possibility of transferring to permanent * £15.86 per hour (£13.85 per hour, with £2.01 holiday pay) This is a fantastic opportunity to join a trauma-informed residential service supporting adults with complex mental health needs. Key responsibilities: * Support a caseload of...

Tempting Recruitment are working alongside our client, a Local Authority, who are looking to recruit an experienced Registered Manager to join their team based in London      JOB DETAILS PAY RATE: £30 -£40 per hour  WORK TYPE: Temporary  WORK PATTERN: Full Time LOCATION: London      JOB SUMMARY At Tempting Recruitment, we are proud to be working on behalf of a passionate and purpose-driven care provider dedicated to transforming the lives of vulnerable children. Founded by three individuals with deep-rooted values, this organisation is committed to creating safe, nurturing, and inclusive homes where children can build confidence, resilience.  With a child-centred philosophy, their mission focuses on the present as much as the journey ahead, promoting emotional well-being, essential life skills, and personal development every step of the way. JOB DESCRIPTION The duties and responsibilities of the role will include: We are seeking a highly experienced and motivated...

South West London Team Leader – Dependency and Recovery – 12 Month FTC Location: On-Site Salary: £30,082 Vacancy Type: 12 Month Fixed Term Contract About The Role We’re Hiring: Team Leader – Dependency and Recovery Services Do you have the leadership skills to inspire a team and the passion to support people on their recovery journey? Join Forward Trust as a Team Leader in our Dependency and Recovery Services, where you’ll play a vital role in bridging the gap between probation and substance misuse services. As a Team Leader, you will: * Lead a dedicated team of practitioners delivering support to adult males under probation supervision across Kingston, Richmond, Hounslow, Wandsworth, Merton and Sutton. * Provide visible leadership, travelling between probation delivery units, attending meetings, and ensuring smooth project delivery. * Manage referrals, oversee complex cases, and support your team to deliver high-quality, motivational interventions that help clients stay...

Ref: H&SZO Location: Hampshire (SO43) Hybrid: Whilst we work in a hybrid role, with 50% of the time in the office/other locations, you would also need to be able to respond to ‘urgent’ reactive matters during the rest of the working week. Hours: The role is full time 37 hours per week (min 30 hours would be considered for an exceptional candidate). Pay: £48,731 per annum Duration: 3 Month initial contract with the possibility for extension beyond this    Duties You will be responsible for the provision and updating of the clients overarching health and safety policies and for reviewing systems in place to ensure that all service areas are monitoring and reporting on health and safety and that the client is compliant with legal requirements.    Reporting to the Executive Management team any areas of concern, serious breaches or significant changes to legislation that could impact on the Client    The leadership and management of the corporate health and safety team....

Service Manager: Quality Assurance Team - Hybrid/Swindon To deliver and improve services for Children, young people and their families through the provision of high-quality social work interventions, and effective partnership working with all those involved with the child. To lead and direct a team of professional social workers and other staff alternatively qualified together with support staff to provide services to children, young people and their Families requiring support/and or intervention. Services to be delivered in accordance with legislation, Corporate and Directorate policies and allocated budgetary limits. To be a champion of Social Work values and delivering interventions that work to keep children safe and where possible and achievable, within their own family or extended networks. Accountable for the team's overall performance, the Team Manager will support and promote our focus on quality assurance, value the importance of co-production and seek out the voice...