85 tenancy support officer jobs found

A local authority in Warwickshire is seeking a dedicated Tenancy Support Officer to provide intensive, hands-on support to tenants with complex needs, helping them sustain their tenancies and live independently within council-owned housing. You will work directly with tenants from the start of their tenancy, developing personalised support plans and ensuring they are actively engaged with the support available to them. Working closely with Housing Officers, Revenues, Customer Advice teams, and external partners, you will deliver a joined-up approach to tenancy sustainment, income maximisation, and debt management.   You will also support the coordination of a Tenancy Support Assistant, helping to manage referrals and ensure effective delivery of support services in line with performance targets, council procedures, and Best Value requirements. If you have experience in tenancy sustainment, housing support, or working with vulnerable adults, and are available for an...

Tenancy Support Officer Location: Rugby, Warwickshire Salary: £22.5 to £24.7 Umbrella Contract: Full-Time, Permanent (Hybrid 1 day a week) Driving Licence Required: Yes Make a Difference in People's Lives We are looking for a dedicated and compassionate Tenancy Support Officer to join a Housing Services team based in Rugby. This rewarding role focuses on supporting tenants with complex needs to sustain their tenancies, achieve greater independence, and improve their quality of life. As a Tenancy Support Officer, you will work closely with tenants, colleagues, and partner agencies to develop and deliver tailored support plans that help individuals overcome barriers to successful independent living. About the Role You will provide intensive tenancy support to residents living in social housing who require additional assistance to maintain their tenancy. Working as part of a multi-agency network, you will coordinate support, advocate for tenants, and ensure they can access the...

Tenancy Support Officer Location: Rugby Pay Rate: £17.18 per hour PAYE Contract: Temporary (3 Months) We are recruiting for an experienced Tenancy Support Officer to provide intensive support to tenants with complex needs, helping them sustain their tenancies and live independently. Key Responsibilities Deliver tailored tenancy support and develop individual support plans. Support tenants with budgeting, debt management, income maximisation, and welfare benefits. Work closely with Housing Officers, Revenues Teams, and external agencies. Signpost customers to local services and support networks. Maintain accurate records and case notes. Assist in resolving tenancy issues, including rent arrears and tenancy breaches. Support vulnerable tenants to achieve positive outcomes and maintain stable housing. Requirements Minimum 2 years' experience in a customer-focused or housing-related role. Knowledge of welfare benefits, housing support services, and tenancy sustainment. Strong...

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for...

Tenancy Support Officer Location: South East London Rate: £24.28 per hour (Umbrella) Contract: 3 Months Ongoing Hours: Full Time Working Pattern: Hybrid – Minimum 2-3 days per week in the office DBS Requirement: Standard DBS Required We are currently recruiting for an experienced Tenancy Support Officer to join a busy Housing Services team in South East London on an ongoing contract basis. This role is focused on providing practical tenancy support to new and transferred tenants, helping them successfully settle into their homes and sustain their tenancies. Working closely with the New Builds Tenancy Enforcement Officer, you will manage a varied caseload of residents with differing support needs and ensure appropriate interventions are in place to promote successful tenancy outcomes. Key Responsibilities: Identify support needs and develop tailored support plans for new tenants during the first 6–12 months of their tenancy. Provide guidance, advice, and practical assistance to...

Support Administrator / Floating Support Coordinator * Housing Support Services * Birmingham * Temporary Contract (Initially two months) * Excellent Pay Rate * Sociable Working Hours Are you passionate about supporting vulnerable people and making a difference within your local community? Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services? Client Snapshot: I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands. Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required. This is an excellent opportunity for someone who enjoys a varied role and has experience within...

Outreach Housing Support Worker * Homelessness Support * Birmingham * Temp to Perm * Excellent Pay Rate Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: I am currently recruiting for an organisation specialising in support for those who have Homelessness and mental health Support needs – their work is certainly well recognised as they continue to expand all over the UK. Having recently expanded upon services within Birmingham they are currently looking for Support Workers to help contribute to the high-quality service they provide to those in need. Could that be you? Vacancy Brief: * Our client is seeking an Outreach Housing Support Worker, supporting young people at risk of homelessness on an initial Temp basis covering sickness. * This vacancy is full-time, 37.5 hours per week. * Excellent pay rate: candidates will be paid £13.16 PAYE Or £17.00 per hour Umbrella. * Working Pattern:...

Tenancy Support Officer (New Builds) * Demonstrated experience of working with social tenants preferably with local authority but not essential * Ability to attend meetings, panels or case conferences and present difficult and complex cases * A working knowledge in understanding changes in legislation in housing and support services * Experience of working with a range of vulnerable tenants and families from under 18‘s to the older person living in their own homes. * Experience and knowledge of current welfare benefits and housing benefits * Experience of effective Casework Management, Referral Processing, Assessment, Support Planning, providing tenancy advice and recognising Risk * Ability to work intensively with tenants who require tailored support to settle into their tenancies and sustain them. * Ability to draft correspondence reports and collating and maintaining accurate statistics relating to the Tenancy Support work. * Problem solving skills and...

About the RoleWe are looking for an organised and customer-focused Lettings Coordinator to join a Empty Homes & Lettings Team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple activities, and making a real difference by helping customers move into quality homes quickly and efficiently. As a Lettings Officer, you will play a vital role in managing the end-to-end empty homes process, ensuring properties are re-let promptly, minimising financial loss, and delivering an excellent customer experience throughout the lettings journey. Key Responsibilities Coordinate the letting of empty homes from end of tenancy through to customer sign-up and post-sign-up activities. Act as a first point of contact for customers, colleagues, and external stakeholders, providing a responsive and professional service. Liaise with internal teams, contractors, and external agencies to ensure properties are ready to let within agreed...

About the Role We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation. Key Responsibilities: Act as the first point of contact for customers via phone, email, and in person. Resolve customer enquiries and complaints efficiently and professionally. Provide accurate information on housing, repairs, and related services Log and manage repair requests and liaise with contractors to schedule work Support tenancy and allocations processes, including applications and enquiries Maintain accurate records and update internal systems Work collaboratively with internal teams, including Income Management and Neighbourhood teams. Promote online services and assist customers with digital access Essential Requirements: ✅ Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language ✅ Proven experience...

Housing and Wellbeing Officer - Floating Support - 9 Months Fixed Term Contract Location: Blackburn Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for providing floating support to customers living in a range of tenancies, including social housing, private rented and other settled accommodation. The role focuses on tenancy sustainment, promoting independence, preventing homelessness and supporting customers to manage their tenancy successfully within a customer-focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on supporting customers who may have a history of drug or alcohol use, mental health needs and other complex circumstances, working with landlords, housing providers and partner agencies to identify risks early, resolve tenancy-related issues and help customers remain settled in their homes. What you’ll be doing * To assist customers to identify their...

Housing Officer Harrow l £22.00 per hour PAYE | 37.5 hours | Mon–Fri | Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026, with the potential for an extension. Vacancy Brief * Role: Housing Officer * Contract: Interim until August 2026 * Hours: Full time – 37.5 hours per week * Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. * Working Pattern: Monday–Friday, 9am–5pm * Pay Rate: £22.00 PAYE * Compliance: Standard DBS required * Travel: Full UK driving license & access to a vehicle required * Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities * Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant....

Homelessness Prevention & Solutions Officer Location: North West London Rate: £28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other...

A South London local authority is seeking a Temporary Accommodation Move On Officer to join its dedicated Housing team on an initial 6-month contract. This is a key frontline role focused on helping households move out of temporary accommodation and into secure, settled housing. You will work directly with households in temporary accommodation to understand their individual move-on needs, identify and overcome barriers, and support them through the transition into suitable settled accommodation in line with legal housing duties. A core part of the role involves working closely with Lettings Negotiators to ensure the right properties are identified and effectively matched to households, maximising the use of available housing stock and ensuring no properties go unused. You will also play an important role in setting clear and realistic expectations for households around their move-on journey, helping them understand the most likely routes into settled accommodation and the...

Wallington, Surrey 💷 £23.16 per hour We are currently recruiting for an experienced Tenancy Enforcement Lead to join a housing provider on a 2-3 month temporary contract in Wallington, Surrey. ⚠️ Please note: candidates must have proven experience as an ASB Officer - this is essential. The Role This is a specialist role focused on managing complex Anti-Social Behaviour (ASB) and tenancy enforcement cases. You will lead on serious cases requiring formal action, working closely with internal teams, legal services, and external partners to deliver effective outcomes. Key Responsibilities Lead and manage complex ASB and tenancy enforcement cases from start to finish Prepare and present legal cases, including gathering evidence, drafting witness statements, and court documentation Represent the organisation in court proceedings, acting as a professional witness where required Investigate and take action on tenancy fraud and serious breaches of tenancy agreements Provide expert...

Brent, London 💷 £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) We are currently recruiting for an experienced Income Project Officer to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is an excellent opportunity for a proactive housing professional to play a key role in income maximisation and tenant support. The Role As an Income Project Officer, you will be responsible for maximising rental income through effective arrears management, providing support to tenants, and delivering targeted income recovery projects across a range of housing services. Key Responsibilities Maximise income through rent collection and arrears management across varied tenures Provide advice and support on welfare benefits, including Universal Credit Engage directly with tenants through home visits and case management to resolve arrears issues Work across services to deliver a joined-up, person-centred approach Monitor accounts and take...

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London. What the Job Will be doing * Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised * Monitoring rent accounts and taking early intervention action to prevent arrears from escalating * Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt * Negotiating realistic repayment arrangements and monitoring ongoing compliance * Preparing and progressing arrears cases for legal action where appropriate * Managing garage rent accounts and associated arrears recovery activity * Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits * Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial...

We are currently working with a local authority who are seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide...

Housing Management Officer - Domestic Abuse Services 📍 London, E1 8PX 💰 £15.78 PAYE per hour 🕒 Full Time 📅 3-6 Month Temporary Contract 🚨 Immediate Start Available We are currently recruiting for an experienced Housing Management Officer to join a specialist domestic abuse support service in London on a temporary basis. This is a rewarding opportunity to support women affected by domestic abuse, ensuring safe, secure, and well-managed accommodation whilst delivering a high-quality housing management service. The Role You will be responsible for the day-to-day housing management of supported accommodation, ensuring properties are safe, compliant, and maintained to a high standard whilst supporting residents to sustain their tenancies. Key responsibilities include: Managing rent collection, arrears prevention and income recovery • Supporting residents with Housing Benefit, Universal Credit and welfare-related applications • Completing property inspections, health & safety...

We’re recruiting an experienced Housing Officer to support a busy Glasgow based social housing team on a temporary contract. This role requires someone who can manage a varied caseload, work independently, and deliver a high‑quality service from day one. Key Responsibilities: * Manage a patch covering allocations, arrears, ASB and tenancy sustainment * Carry out void inspections, identify required works and liaise with contractors * Deliver estate management and tenancy support services * Work closely with tenants, including conducting visits * Work with partner agencies and internal teams * Maintain accurate records and ensure compliance with policies and procedures What We’re Looking For: * Previous experience as a Housing Officer or similar role within social housing * Strong knowledge of Scottish housing legislation and best practice * Confident managing a busy caseload and making informed decisions * Excellent communication and customer service skills *...