83 tenancy support officer jobs found

A local authority in Warwickshire is seeking a dedicated Tenancy Support Officer to provide intensive, hands-on support to tenants with complex needs, helping them sustain their tenancies and live independently within council-owned housing. You will work directly with tenants from the start of their tenancy, developing personalised support plans and ensuring they are actively engaged with the support available to them. Working closely with Housing Officers, Revenues, Customer Advice teams, and external partners, you will deliver a joined-up approach to tenancy sustainment, income maximisation, and debt management.   You will also support the coordination of a Tenancy Support Assistant, helping to manage referrals and ensure effective delivery of support services in line with performance targets, council procedures, and Best Value requirements. If you have experience in tenancy sustainment, housing support, or working with vulnerable adults, and are available for an...

Tenancy Support Officer Location: Rugby, Warwickshire Salary: £22.5 to £24.7 Umbrella Contract: Full-Time, Permanent (Hybrid 1 day a week) Driving Licence Required: Yes Make a Difference in People's Lives We are looking for a dedicated and compassionate Tenancy Support Officer to join a Housing Services team based in Rugby. This rewarding role focuses on supporting tenants with complex needs to sustain their tenancies, achieve greater independence, and improve their quality of life. As a Tenancy Support Officer, you will work closely with tenants, colleagues, and partner agencies to develop and deliver tailored support plans that help individuals overcome barriers to successful independent living. About the Role You will provide intensive tenancy support to residents living in social housing who require additional assistance to maintain their tenancy. Working as part of a multi-agency network, you will coordinate support, advocate for tenants, and ensure they can access the...

Tenancy Support Officer Location: Rugby Pay Rate: £17.18 per hour PAYE Contract: Temporary (3 Months) We are recruiting for an experienced Tenancy Support Officer to provide intensive support to tenants with complex needs, helping them sustain their tenancies and live independently. Key Responsibilities Deliver tailored tenancy support and develop individual support plans. Support tenants with budgeting, debt management, income maximisation, and welfare benefits. Work closely with Housing Officers, Revenues Teams, and external agencies. Signpost customers to local services and support networks. Maintain accurate records and case notes. Assist in resolving tenancy issues, including rent arrears and tenancy breaches. Support vulnerable tenants to achieve positive outcomes and maintain stable housing. Requirements Minimum 2 years' experience in a customer-focused or housing-related role. Knowledge of welfare benefits, housing support services, and tenancy sustainment. Strong...

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for...

Tenancy Support Officer Location: South East London Rate: £24.28 per hour (Umbrella) Contract: 3 Months Ongoing Hours: Full Time Working Pattern: Hybrid – Minimum 2-3 days per week in the office DBS Requirement: Standard DBS Required We are currently recruiting for an experienced Tenancy Support Officer to join a busy Housing Services team in South East London on an ongoing contract basis. This role is focused on providing practical tenancy support to new and transferred tenants, helping them successfully settle into their homes and sustain their tenancies. Working closely with the New Builds Tenancy Enforcement Officer, you will manage a varied caseload of residents with differing support needs and ensure appropriate interventions are in place to promote successful tenancy outcomes. Key Responsibilities: Identify support needs and develop tailored support plans for new tenants during the first 6–12 months of their tenancy. Provide guidance, advice, and practical assistance to...

Support Administrator / Floating Support Coordinator * Housing Support Services * Birmingham * Temporary Contract (Initially two months) * Excellent Pay Rate * Sociable Working Hours Are you passionate about supporting vulnerable people and making a difference within your local community? Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services? Client Snapshot: I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands. Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required. This is an excellent opportunity for someone who enjoys a varied role and has experience within...

Outreach Housing Support Worker * Homelessness Support * Birmingham * Temp to Perm * Excellent Pay Rate Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: I am currently recruiting for an organisation specialising in support for those who have Homelessness and mental health Support needs – their work is certainly well recognised as they continue to expand all over the UK. Having recently expanded upon services within Birmingham they are currently looking for Support Workers to help contribute to the high-quality service they provide to those in need. Could that be you? Vacancy Brief: * Our client is seeking an Outreach Housing Support Worker, supporting young people at risk of homelessness on an initial Temp basis covering sickness. * This vacancy is full-time, 37.5 hours per week. * Excellent pay rate: candidates will be paid £13.16 PAYE Or £17.00 per hour Umbrella. * Working Pattern:...

Tenancy Support Officer (New Builds) * Demonstrated experience of working with social tenants preferably with local authority but not essential * Ability to attend meetings, panels or case conferences and present difficult and complex cases * A working knowledge in understanding changes in legislation in housing and support services * Experience of working with a range of vulnerable tenants and families from under 18‘s to the older person living in their own homes. * Experience and knowledge of current welfare benefits and housing benefits * Experience of effective Casework Management, Referral Processing, Assessment, Support Planning, providing tenancy advice and recognising Risk * Ability to work intensively with tenants who require tailored support to settle into their tenancies and sustain them. * Ability to draft correspondence reports and collating and maintaining accurate statistics relating to the Tenancy Support work. * Problem solving skills and...

Job: Housing Support Officer Location: Birmingham Salary: 18-20 Umbrella Hours: 37.5 shift work Monday-Friday Duration: Interim cover - 4-6 weeks initially Driver: Yes - Travel essential around Birmingham *An Enhanced DBS on the update service will be required to start role. Immediate start* We are currently recruiting for a Housing Support Officer on behalf of a respected housing and support provider operating across the West Midlands. This role is based in Birmingham and requires a car dirver. This is an excellent opportunity for an experienced support professional to join a dedicated team working with individuals who require housing-related support to achieve greater independence, improve their wellbeing, and successfully transition into long-term accommodation. The successful candidate will manage a caseload of tenants, providing tailored support, coordinating access to services, and helping individuals overcome barriers to independent living. The Role As a Housing...

Role Overview As a member of the Tenancy Management team this post provides a specialist administrative function and support role to the Tenancy Management Team. The area-based teams are responsible for: Key Responsibilities * To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents. * Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices. * Raising of Purchase Orders and ensuring invoices are checked and paid. * Provide administrative support in relation to the preparation of documents...

ASB Officer Pay: £23.16 per hour PAYE Job Type: Temporary (2-3 months) Location: Wallington, SurreyWe are currently recruiting for an experienced ASB Officer to join a housing provider on a short-term contract. This is a specialist role focusing on complex Anti-Social Behaviour (ASB) and tenancy enforcement cases. Please note: Proven experience as an ASB Officer is essential for this position. Day-to-Day Responsibilities Lead and manage complex ASB and tenancy enforcement cases from investigation through to resolution Prepare and present legal cases, including evidence gathering, witness statements, and court documentation Represent the organisation in court proceedings, acting as a professional witness when required Investigate and act on tenancy fraud and serious breaches of tenancy agreements Provide expert advice and guidance to housing teams on ASB case management Work closely with police, local authorities, and partner agencies to resolve cases effectively Ensure all...

Visiting Officer - Local Authority Surrey based 5 days a week Are you an experienced Housing professional with a strong background in tenancy auditing and property safety compliance? We're working with a proactive Local Authority in Surrey looking for a Visiting Officer to support their Housing Management team. This is a hands-on, field-based role focused on ensuring properties are safe, compliant, and tenancies are being managed effectively. Key Responsibilities: Carrying out tenancy audits and property visits across the borough Completing PCFRA's (Person-Centred Fire Risk Assessments) Undertaking and reviewing PEEPs (Personal Emergency Evacuation Plans) Identifying safeguarding concerns and escalating where appropriate Ensuring tenants are complying with tenancy agreements Providing accurate reporting and maintaining up-to-date case records Supporting wider housing management functions as required What We're Looking For: Proven experience in social housing / local...

Housing Compliance & Enforcement Officer 📍 Warwick (CV34) 💰 £19.32 LTD per hour 🕒 37 Hours per Week | Monday to Friday 📅 12 Week Temporary Contract 🚗 Full UK Driving Licence & Access to Vehicle Required We are currently recruiting for an experienced Housing Compliance & Enforcement Officer to join a busy Housing Management team on a temporary basis. This is an excellent opportunity for a housing professional with strong experience managing anti-social behaviour, tenancy breaches and enforcement cases to take ownership of complex investigations and support frontline housing teams. The Role You will take the lead on serious and complex cases of anti-social behaviour, harassment and tenancy or lease breaches, ensuring thorough investigations, evidence gathering and appropriate enforcement action. You'll work closely with Housing Officers, legal teams and partner agencies to deliver positive outcomes for residents. Key Responsibilities Managing complex ASB, harassment...

We are currently recruiting for a Housing Officer to join a specialist housing provider on a temp-to-perm basis. This is an excellent opportunity for an experienced housing professional to manage a varied portfolio of properties across the West Midlands, including self-contained homes, bungalows, shared accommodation and larger housing schemes. This is a predominantly housing management and tenancy-focused role, offering a high degree of autonomy and flexibility. You will be responsible for managing your own patch, ensuring properties are well maintained, tenancies are sustained and residents receive a high-quality service. Key Responsibilities of a Housing Officer: Managing a portfolio of properties across the West Midlands. Conducting tenancy visits, scheme inspections and property checks. Managing void properties and coordinating re-lets to minimise turnaround times. Liaising with repairs and maintenance teams to ensure works are completed efficiently. Handling tenancy, rent...

Social Housing Assessment and Lettings Officer Pay: £21.41 PAYE / £28.19 Umbrella Job Type: Temporary (until March 2027) Location: WembleyOverview We are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key. Day-to-Day Responsibilities Assess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits Register and manage new and existing housing applicants, ensuring records are accurate and up to date Prioritise applicants and allocate appropriate banding in line with allocations policies Prepare and issue decision letters, clearly outlining outcomes and review rights Support the administration of a choice-based lettings system, including advertising...

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

About the RoleWe are looking for an organised and customer-focused Lettings Coordinator to join a Empty Homes & Lettings Team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple activities, and making a real difference by helping customers move into quality homes quickly and efficiently. As a Lettings Officer, you will play a vital role in managing the end-to-end empty homes process, ensuring properties are re-let promptly, minimising financial loss, and delivering an excellent customer experience throughout the lettings journey. Key Responsibilities Coordinate the letting of empty homes from end of tenancy through to customer sign-up and post-sign-up activities. Act as a first point of contact for customers, colleagues, and external stakeholders, providing a responsive and professional service. Liaise with internal teams, contractors, and external agencies to ensure properties are ready to let within agreed...

About the Role We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation. Key Responsibilities: Act as the first point of contact for customers via phone, email, and in person. Resolve customer enquiries and complaints efficiently and professionally. Provide accurate information on housing, repairs, and related services Log and manage repair requests and liaise with contractors to schedule work Support tenancy and allocations processes, including applications and enquiries Maintain accurate records and update internal systems Work collaboratively with internal teams, including Income Management and Neighbourhood teams. Promote online services and assist customers with digital access Essential Requirements: ✅ Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language ✅ Proven experience...

Housing and Wellbeing Officer - Floating Support - 9 Months Fixed Term Contract Location: Blackburn Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for providing floating support to customers living in a range of tenancies, including social housing, private rented and other settled accommodation. The role focuses on tenancy sustainment, promoting independence, preventing homelessness and supporting customers to manage their tenancy successfully within a customer-focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on supporting customers who may have a history of drug or alcohol use, mental health needs and other complex circumstances, working with landlords, housing providers and partner agencies to identify risks early, resolve tenancy-related issues and help customers remain settled in their homes. What you’ll be doing * To assist customers to identify their...

Housing Officer Harrow l £22.00 per hour PAYE | 37.5 hours | Mon–Fri | Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026, with the potential for an extension. Vacancy Brief * Role: Housing Officer * Contract: Interim until August 2026 * Hours: Full time – 37.5 hours per week * Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. * Working Pattern: Monday–Friday, 9am–5pm * Pay Rate: £22.00 PAYE * Compliance: Standard DBS required * Travel: Full UK driving license & access to a vehicle required * Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities * Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant....