40 tenant liaison officer jobs found

An opportunity has arisen for an experienced Tenant Liaison Officer (TLO) to join an ongoing project working across Burnley. Role Overview You will act as the key point of contact between residents and site teams, ensuring clear communication and a smooth delivery of works within occupied properties. This is ongoing work with an immediate start available. Key Responsibilities * Liaising with tenants regarding upcoming and scheduled works * Providing clear and timely updates to residents * Coordinating access to properties for trades teams * Ensuring a smooth transition of operatives in and out of homes * Handling tenant queries and resolving issues professionally * Supporting the Site Manager and wider delivery team Requirements * Proven experience as a Tenant Liaison Officer * Strong customer service and communication skills * Ability to manage tenant expectations effectively * Full UK...

Tenant Liaison Officer – Plymouth Commercial Project Location: Plymouth RGB Recruitment are currently seeking a Tenant Liaison Officer for a live commercial project in Plymouth. This is a hands-on role suited to someone who is presentable, approachable, and confident dealing with tenants and site teams alike. Key Responsibilities: Acting as the main point of contact between tenants and the site team Communicating works schedules, updates, and access requirements clearly and professionally Providing excellent customer care and maintaining positive tenant relationships Assisting site management with day-to-day duties Willingness to get stuck in with general labouring tasks when required Requirements: Strong communication and customer service skills Presentable and professional manner Computer literate (emails, basic documents, updates) Happy to support site operations with labouring duties Valid CSCS card (essential) This is a great opportunity for someone who enjoys a varied...

Enjoy competitive hourly pay, paid mileage, and consistent contract work with a leading social housing contractor in Nottingham as a Resident Liaison Officer on a temporary contract. This role offers the chance to act as the key link between residents and site teams during planned works programmes within a supportive and delivery-focused team, making a positive impact on tenant satisfaction and community relationships, all while working in a professional and resident-focused culture that values your communication skills and expertise. You'll be working for a well-known organisation in the social housing sector that values transparency, collaboration, and high service standards. This temporary role offers a strong hourly rate and the opportunity to contribute to essential housing improvement projects where your ability to manage resident relationships will be highly valued. I’d love to see CVs from anyone who has worked as a Resident Liaison Officer, Tenant Liaison Officer,...

We are seeking an experienced Housing Officer to deliver a high-quality tenancy management service within a busy Local Authority team. Key responsibilities include managing all aspects of tenancy management such as successions, assignments, mutual exchanges, legal casework, boundary disputes, and preparing statements for court. You will proactively manage anti-social behaviour cases, conduct investigations, liaise with victims and perpetrators, and maintain detailed records. The role also involves identifying vulnerable residents and working with partner agencies to ensure safe and sustainable tenancies. We are looking for a resilient, self-motivated individual who is confident handling confrontation, thinks on their feet, and demonstrates strong attention to detail. Creativity in problem-solving is essential. The role includes lone working, occasional out-of-hours meetings, and daily use of a car - a full UK driving licence is required. How to Apply If you are...

Property Admin Assistant We are currently working with a well-established housing organisation who are looking to appoint a Property Admin Assistant to support their busy repairs team. This is a great opportunity for someone organised, proactive, and customer-focused. The Role You will play a key part in supporting the day-to-day delivery of repairs and maintenance services, ensuring works are logged, tracked, and completed efficiently. Key responsibilities include: Raising and updating repair requests Scheduling works for operatives and contractors Liaising with tenants to arrange appointments Handling incoming calls and emails Updating internal systems and maintaining accurate records Supporting the wider property team with admin tasks What we're looking for Strong administrative skills and attention to detail Good communication skills, both written and verbal Confident using IT systems Ability to prioritise and manage a busy workload Customer-focused approach...

Repairs Supervisor £19/hour West London The Role We are seeking an experienced Responsive Repairs Supervisor to oversee the day-to-day delivery of a busy responsive repairs contract within a social housing environment. This role involves supervising operatives, conducting pre-inspections of tenanted properties, accurately diagnosing building faults, and allocating the appropriate resources to ensure works are completed efficiently and to a high standard. A strong understanding of current damp and mould legislation, including Awaab's Law, is essential. The successful candidate must be confident in carrying out detailed, accurate damp and mould surveys and ensuring full compliance with current legal and regulatory requirements. Key Responsibilities Provide daily supervision and support to operatives delivering responsive repairs. Carry out pre-inspections of tenanted properties to identify defects and scope works. Diagnose building faults across multiple trades and...

Join a dynamic service managing a growing and diverse portfolio of temporary accommodation including council owned stock, leased properties, hostels and nightly paid accommodation both within and outside the borough. This is a varied and hands on role focused on delivering high quality housing management and strong customer support to homeless households. You will provide a proactive, customer focused service that ensures properties are well maintained, compliant, and that residents are supported to sustain their accommodation. What you’ll be doing: • Managing a diverse portfolio of temporary accommodation properties • Delivering enhanced and proactive housing management to homeless households • Ensuring properties remain safe, well maintained and fully health and safety compliant • Supporting residents to maximise tenancy sustainment • Assisting customers with Housing Benefit applications and ensuring rent accounts are correctly set up • Monitoring rent collection and...

Multi Skilled Joiner Temporary on-going Blackburn £21.00 - £22.00 per hour + Company Van provided We are currently partnering with a reputable organisation based in Blackburn to recruit an experienced Multi Skilled Joiner for a temporary opportunity. This is an excellent opportunity to secure long-term work with a supportive and well-established team. The Role As a Multi Skilled Joiner, you will be responsible for delivering high-quality responsive and planned maintenance works within tenanted properties. Your duties will include: Carrying out a wide range of joinery and maintenance repairs Undertaking multi-skilled tasks including basic plumbing, tiling, and patch plastering Responding to emergency maintenance requests Liaising professionally with tenants and resolving customer queries Driving a company vehicle to various properties to complete works About You To be successful in this role, you will have: NVQ Level 2 in Carpentry/Joinery (or equivalent experience)...

A Damp and Mould Building Surveyor is responsible for inspecting properties, diagnosing causes of damp, mould, and condensation, and specifying appropriate remedial works to ensure homes are safe, healthy, and compliant with housing standards. The role involves conducting site surveys, preparing technical reports, liaising with contractors and tenants, and ensuring repairs are completed effectively and in line with regulations and landlord obligations Client Details This is working for a not-for-profit housing association based in the North East of England that manages thousands of homes and provides affordable housing and support services to local communities. It focuses on delivering safe, well-maintained homes, investing in neighbourhood improvements, and supporting tenants with initiatives that promote well being, financial resilience, and community development. Description Conduct property inspections to identify causes of damp, mould, and condensation issues. Diagnose...

4Recruitment Services are seeking  an Anti-Social Behaviour Housing Officer to work for our client based in Rugby. The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues. The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams. Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute...

We are recruiting on behalf of a well-established Housing Association for an experienced Temporary Accommodation Officer to deliver high-quality tenancy and neighbourhood management services across temporary accommodation, Housing First and general needs tenancies. This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods.  Key Responsibilities of a Temporary Accomodation Officer: Managing tenancies within temporary accommodation and mixed tenure patches, ensuring pre-tenancy work, risk assessments and reviews are completed Supporting vulnerable tenants and working closely with support agencies to sustain tenancies Conducting move-in checks, 6-week settling-in visits, 9-month starter tenancy reviews and ongoing tenancy audits Managing rent arrears, setting up repayment plans and reducing debt Handling ASB cases, tenancy breaches, safeguarding concerns and...

Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: £21.91 PAYE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court.Key Responsibilities: Conduct interviews with...

Job Title: Site Manager - Internal Works (Social Housing) Location: Swindon Area Working Hours: 08:00 - 18:00 Employment Type: Full-Time About the Opportunity An established and reputable main contractor operating within the social housing sector is looking to appoint an experienced Site Manager (Internal Works) to support a growing portfolio of refurbishment and retrofit projects in the Swindon area. This is a fantastic opportunity to join a forward-thinking business with a strong pipeline of secured work, delivering high-quality internal refurbishment schemes across occupied and void residential properties. The Role Reporting to the Contracts Manager, you will take full operational responsibility for internal works across social housing schemes. Key Responsibilities: Overseeing day-to-day site operations Managing subcontractors and direct labour Ensuring strict adherence to Health & Safety regulations Coordinating works within occupied and void properties Monitoring...

Our welcoming residents team at Ty Nant are looking to appoint a Resident Advisor on a Fixed-Term basis to join Fresh and help contribute to the delivery of an outstanding place for our residents to live. As Resident Advisor, you will work 37.5 hours per week in a collaborative team between the hours of 8am and 6pm, Monday - Friday, on a rota basis.  This role is a on a fixed term basis until June 2026. We’re looking to speak with individuals who are passionate about creating a welcoming and vibrant community, ensuring our residents feel safe, supported and engaged. You’ll help create a positive living environment by organising social events, managing communication through social media platforms, and utilising traditional communication methods. You will also support the wider team with administrative duties such as welcoming residents at reception and taking accurate rental payments to ensure the efficient running of the building. In this role, you will provide outstanding...

Temporary Accommodation Officer Location: Hertfordshire Area Contract: Temporary – up to 6 months. About the role You’ll be responsible for the day‑to‑day management of our temporary accommodation, ensuring residents receive high‑quality, person‑centred support as they work towards securing a permanent home. This is a varied, hands‑on role where no two days look the same — from managing voids and arrears to supporting residents through challenging moments and celebrating their successes. You’ll work closely with colleagues, partner agencies and local authorities to ensure residents are safe, supported and set up for long‑term stability. You’ll also provide resettlement support for up to two years where needed. What you’ll be doing * Managing weekly charges, arrears and liaising with Housing Benefit teams * Providing person‑centred support, guidance and counselling to residents * Completing needs and risk assessments and developing support plans * Investigating...

Your new company We are partnering with a large, well‑established organisation within the regulated housing sector to recruit an experienced Complaints Officer (internally known as a Customer Experience Officer). This is a confidential vacancy, and full employer details will be shared with shortlisted candidates.Complaints are a crucial part of how this organisation learns, improves, and delivers safe, high‑quality services that residents can rely on. This role is ideal for someone who thrives in a structured, high‑volume environment, shows empathy, and takes real ownership of delivering thorough, fair outcomes. Your new role You will manage end‑to‑end complaint investigations for cases escalated beyond the informal stage. These cases often involve sensitive, complex and multi‑layered issues, requiring excellent communication, strong judgement, and a meticulous approach to fact‑finding.Key responsibilities include: Conducting timely, robust investigations into a varied caseload...

Central Recruitment is currently working with an organisation passionate about helping people develop independence and meet their personal goals and aspirations. Our client is currently recruiting for an Accommodation Officer to work in the Hackney area at a service providing accommodation and support to adults aged 55 and older. * 38 hours per week * Monday - Friday, 09:00 - 17:00 * Temporary: approx. 1 - 2 months (rolling weekly basis) * £16.23 per hour (£14.17 per hour, with £2.06 holiday pay) Please note; you'll be based across two older people's services in the Hackney area. Key Responsibilities: * Prepare for the arrival of new tenants * Sign individuals to licence agreements and carrying out an inventory * Explain the terms of the occupancy agreement * Carry out weekly welfare checks * Induct residents into their new home * Undertake end-of-tenancy checks * Ensure that any repairs/decorating is reported * Maintain spreadsheets on the...

Overview We are seeking an experienced Damp & Mould Surveyor to support a local authority in assessing, diagnosing, and managing damp, mould, and condensation issues across residential housing stock. The successful candidate will play a key role in ensuring safe, compliant, and healthy living conditions for tenants. Key Responsibilities * Conduct thorough on-site inspections of residential properties to identify the presence, cause, and severity of damp, mould, and condensation. * Diagnose root causes using technical knowledge, moisture readings, and visual assessment. * Produce high-quality reports outlining findings, recommended remedial actions, and estimated timeframes. * Liaise with tenants, contractors, housing officers, and internal teams to ensure effective communication and follow‑up. * Support the implementation of damp and mould policies, including compliance with obligations under updated housing and safety standards. * Recommend and prioritise...

4Recruitment Services are seeking a Migrant Support Worker to work for our client based in Rugby. The Migrant Support Worker will provide practical, emotional, and housing‑related support to migrant individuals and families who are facing barriers to settling safely and independently in the UK. The role focuses on helping people understand their rights and responsibilities, access essential services, overcome language and cultural barriers, and move towards stable, sustainable accommodation. The postholder will work closely with Housing Officers, statutory partners, and community organisations to ensure migrant households receive coordinated, culturally competent support that promotes wellbeing, reduces risk, and strengthens community integration. The contract is for 28 hours per week ideally over 5 days but could facilitate 4 days. DUTIES AND RESPONSIBILITIES INCLUDE: Direct Support to Migrant Families Provide holistic, person-centered support to migrant households,...

Berry Recruitment are looking for a Programme Support Administrator to work for a local authority at the Housing Operations depot in Nursling. This is to work in the Mechanical and Electrical Department. To start ASAP on a 3 month contract with likely extension. The working hours are Monday to Thursday 07.30 to 16.15 and 15.15 finish on Fridays. The hourly pay rate is £14.92. The purpose of this role is to support the programme managers, allocate work to trade staff and speaking with tenants. Key Duties: Assisting the programme managers Deal with incoming/outgoing contact with tenants - telephone/email Liaise with trade persons, contractors and materials team Allocate work to appropriate trade persons Collation and management of all paperwork relating to inspection sheets, service and breakdown reports, training records, attendance sheets, leave cards Raising purchase order numbers Meeting strict timescales Updating spreadsheets/databases and maintaining filing...