23 tenant liaison officer jobs found

Resident / Tenant Liaison Officer Leeds to Grimsby £15-£16 per hour Company Van and Fuel Card I'm looking for a Resident / Tenant Liaison Officer for an onsite role working with tenants within Social Housing for Kitchen and Bathroom replacement schemes. This role will be covering between Leeds, and Grimsby - so will involve travel. A company van will be provided The duties of the Resident / Tenant Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenantsI'm looking to speak to a Resident / Tenant Liaison Officer that has: Previous social housing experience Full UK Driving Licence Clean criminal record (A DBS will be taken once you start)And in return, the Resident /Tenant Liaison Officer will receive: £15-£16 per hour ongoing work Company Van and Fuel CardIf you're interested in this Resident / Tenant Liaison Officer role, then please apply online or...

Tenant Liaison Officer (TLO) Industry: Social Housing Contract Type: Freelance Location: Birmingham Summary: A Temporary Tenant Liaison Officer is required for a period of 8 weeks to work with a main contractor on a project for Birmingham City Council. The role involves working on occupied council properties, focusing on the replacement of windows and doors. You will be responsible for liaising with tenants and residents, keeping them informed of all housing and planned maintenance works. Duties include booking installations, preparing tenants for upcoming work by advising them on the scope, timescales, contractor details, and potential disturbances. The role also involves general office tasks, such as compiling and sending information to various audiences, maintaining accurate records, and acting as the first point of contact for tenant issues related to property works. Immediate start is required, and the position will cover areas in North, East, and West Birmingham. You...

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on a re-roofing scheme in Wythenshawe. This is a temporary position, starting ASAP and is on an ongoing, long term basis. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on...

HOUSING COMPLIANCE OFFICER £20.00PER HOUR UMBRELLA IMMEDIATE START, 6 MONTHS CONTRACT 35 HOURS PER WEEK, OFFICE BASED MON-FRI Job Summary: To support the property team to deliver and maintain an effective programme of compliance checks across the Society, including gas, electrical, asbestos, fire safety and legionella. Principal responsibilities and duties Compliance 1. Ensure accurate record keeping on the internal databases Homemaster and SharePoint, with all compliance documents uploaded in a timely manner. 2. Manage and monitor all scheduled inspections for compliance ensuring these are completed within the specified timeframes. 3. Review compliance documentation, identify remedial works and arrange for completion on works within the specified timeframes. 4. Undertake the administration work for tenders for all works, sending out specifications, identifying suitable contractors, preparing costing comparisons and liaising with contractors and tenants. 5. Collaborate...

Tenancy Support Worker * Housing provider in Supported Living * Sunderland * Sociable Working Hours * £13.54 PAYE OR £17.00 Umbrella * Temp to Perm opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: * The job role is that of a Tenancy Support Worker. * This is a potential temp to perm vacancy. * A full-time role, 35 hours per week * Work pattern is Monday – Friday 9am – 5pm * Pay rate for this vacancy is £13.54 PAYE or £17.00 Umbrella. * Full UK Driver’s license and access to a vehicle is needed * This vacancy will require you to drive, 0.45p per mile will be paid for work-related travel. * A current Enhanced Child and...

Housing Management Worker Supported Housing Sunderland 3 Months 40 Hours £17.21 LTD / £14.67 PAYE (inc. hol) A national charity is seeking a Housing Management Worker to support tenants, manage properties, and ensure safe, compliant housing across Sunderland. THE ROLE You will be responsible for managing a portfolio of properties and supporting tenants to maintain their tenancies. Provide intensive housing management support to tenants, including help with housing benefits and signposting to additional services. Conduct initial and regular assessments of tenants’ needs and risks. Ensure correct tenancy agreements are issued and clearly understood by tenants. Liaise with the Asset Management team to maintain property standards and report repairs. Order furniture and household goods for properties. Maximise rent collection and manage arrears in line with policy. Foster positive relationships with landlords, neighbours, and the local community. THE CANDIDATE The ideal...

Resident Liaison Officer - Housing Alton, Hampshire 11 month contract Monday - Friday £30,000 to £35,000 per annum Must have Driving Licence and Social Housing Experience Daniel Owen are proud to be representing a well-known company based in the Alton, Hampshire area who are looking for a highly skilled Resident Liaison Officer - Housing to join their team. Description of the Role: To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction. . Key Responsibilities - Resident Liaison Officer - Housing: Visit each resident prior to work commencing to introduce the company and communicate the scope of works. Give residents contact numbers and a resident handbook detailing the full RLO and project process. Assessing where high risk /...

Customer Service Planner Based in Chingford Temporary contract Office based 11:00am till 20:00pm About the role: Dealing with high volumes of calls Scheduling in appointments for operatives Liaising with clients, sub-contractors, supplies and supervisorsPlanner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants, and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of...

Job Title: Housing Liaison Team Leader Location: East London Contract Details: Temporary, HYBRID Salary: £23.61 - £30.69 per hour About Our Client: Our client is a forward-thinking London Borough Council dedicated to improving the lives of residents by fostering community engagement and providing exceptional housing services. Benefits & Perks: Competitive hourly rate Opportunities for professional development Supportive team environment Commitment to equality and diversity Flexible working hours Responsibilities: Supervise and motivate a team of Housing Liaison Officers and Resident Service Officers. Manage workloads to ensure high performance and excellent customer service. Oversee multi-tenure and leasehold properties, prioritising the needs of residents and stakeholders. Handle first-line customer enquiries and formal complaints efficiently. Foster community engagement initiatives for a peaceful living environment. Essential (Knowledge, skills, qualifications,...

JOB SUMMARY We are looking for an enthusiastic Resident Liaison Officer for Walsall area. The Resident Liaison Officer (RLO) plays a vital role in ensuring a positive customer experience during external and internal upgrade works. The role of the Resident Liaison Officer is to facilitate the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives. You will act as the primary point of contact for residents, providing information, support, and addressing any concerns that may arise. This is a fixed term contract that ends in March 2026 with potential for extension based on project requirements and candidate’s performance. KEY RESPONSIBILITIES You will be responsible for a wide range of tasks including, but not limited to: • Carry out pre-entry visits and resident inductions. • Provide timely and clear communication to tenants about the nature and schedule of works. •...

We’re currently seeking an experienced Housing Officer to join a well-respected Housing Association based in the Scottish Borders on a short-term contract to support the team during a busy period. This is a fantastic opportunity for someone with a strong background in housing management to make an immediate impact within a supportive and community-focused organisation. Key Responsibilities: * Rent Arrears Management Proactive management of rent accounts, working closely with tenants to prevent and recover arrears, and taking appropriate action where necessary. * Anti-Social Behaviour (ASB) Management Responding to and investigating reports of ASB, liaising with relevant partners to resolve issues and support residents. * Empty Homes Management Ensuring void properties are turned around efficiently, coordinating repairs, and supporting swift lettings to minimise void loss. * Estate Management Regular estate inspections,...

Senior Tenant Liaison Coordinator (12 Month FTC) Peterborough / Remote £40,096 - £42,206 per annum Full Time – 37 Hours per week - Fixed Term Contract 12 Months This role is based at home with visits to tenants homes when required Are you passionate about delivering exceptional customer service and ensuring smooth operations in asset management? We are seeking a dedicated individual to join our team as a Senior Tenant Liaison Co-ordinator. In this role, you will assist Managers, Surveyors, and contractors in providing top-notch asset management services to residents. About the Role Your responsibilities will include overseeing day-to-day repairs, planned, cyclical, and project works, while serving as the main point of contact for our customers. Additionally, you will manage the daily activities of the Tenant Liaison Coordinator, ensuring seamless communication and efficient service delivery. Key Responsibilities: * Ensure 100% compliance with annual gas and 5-year...

An exciting opportunity has arisen for an Income Officer to join a rapidly growing and people focused company. The Role: To provide a comprehensive customer focused Income Management service.​ Supporting the Income Services Manager, Income Management Team Leader and Income Managers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services.​ ​ Represent TCH, liaising with residents and partner agencies.​ To manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers as required.​​ To work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy Support to provide support as a preventative tool. ​ Benefits: * Contributory pension scheme 4% to 10% matched contributions​ * Hybrid...

Job Title: Customer Liaison Officer Location: Birmingham B11 Rate: £14/hour Contract: 3-month minimum Overview: Our client, a leading energy and services provider, is seeking an experienced Customer Liaison Officer to support project delivery in Birmingham. You'll be the key contact for tenants-managing communication, coordinating works, resolving issues, and ensuring excellent customer service. What You'll Need: Experience in a Customer Liaison Officer role within social housing Strong communication, organisation, and problem-solving skills Confident with MS Office and project tools Based near Birmingham B11 with flexibility to travel Resourcing Group is acting as an Employment Business in relation to this vacancy

We’re recruiting 18 Housing Officers across London and surrounding regions on behalf of a respected housing provider. These roles offer hybrid working (just 1–2 days in the office), £26.22/hr, and a clear route to a £35k–£40k permanent role. If you're looking for flexibility, autonomy, and the chance to make a real difference – this is your next move. Locations Available: South West London & Surrounds – 5 roles North West London & Surrounds – 6 roles East London & East Anglia – 4 roles South East & Kent – 3 rolesWhat You’ll Do: Manage your own neighbourhood patch Support residents with housing and tenancy issues Address ASB and promote safer communities Liaise with partners and ensure housing standardsWhat We’re Looking For: Housing or community-focused experience Proactive, confident, and people-focused Strong communication and case management skills Willing to travel locallyApply now if you're interested in any of the above areas – we'll be in touch on...

Connect2Luton are excited to recruit a Upstream Prevention Officer on behalf of Luton Borough Council. Main purpose of position: The post holder will provide a comprehensive homeless prevention and early intervention service for the Housing Solutions Team in Luton Council. The post holder will be the first point of contact for households at risk of homelessness, make enquiries to establish the initial facts of the case and identify early intervention opportunities to prevent homelessness from occurring, The post holder will work to identify households at risk of crisis with a specific focus on homelessness and will provide access to support and assistance in housing, employment, training, debt and budget advice, and in particular work to reduce the risk of households becoming homeless. The post holder will develop and co-ordinate thorough case work, personalised housing plans that outlines steps to prevent homelessness both from the local authority and the applicant with the...

We are supporting our client in their search for an experienced Head of Housing Management to lead the delivery of key frontline housing services during a crucial period of change and transformation. This strategic leadership role will focus on improving service performance, enhancing resident outcomes, and ensuring regulatory compliance in a fast-paced and evolving environment. As Head of Housing Management, you will be responsible for the design, delivery, and performance of the housing management service. This includes tenancy services, anti-social behaviour, tenancy sustainment, neighbourhood inspections, tenancy checks, and customer engagement.You'll work as part of the extended housing leadership team, collaborating across departments and with senior stakeholders to deliver a customer-focused, high-performing and compliant housing management offer. This post also supports wider corporate aims, including financial recovery, safeguarding vulnerable tenants, and delivering...

Temporary Accommodation Allocations Officer Ashford Temporary Full time Are you experienced in managing temporary accommodation and passionate about supporting those in housing need? We are looking for a dedicated Temporary Accommodation Allocations Officer to join a busy Local Authority team in Ashford and help ensure safe, suitable placements for residents. THE ROLE As a Temporary Accommodation Allocations Officer, you will be responsible for managing the day-to-day placement of clients into temporary accommodation, ensuring suitability, safety, and efficiency at every step. Match clients to available temporary accommodation through thorough suitability checks Carry out sign-ups and set up rent accounts to support income collection Ensure accommodation meets health and safety standards through site visits and documentation reviews Maintain accurate records on landlords, units, and placements Respond to complaints and tenancy issues, escalating when required...

Temporary Property Management Administrator - Chelsea (5 Weeks) £14 per hour | Full-Time | Office-Based | Start: 30th May We're working with a warm and welcoming independent property management company based in Chelsea. They're looking for a proactive, detail-oriented Property Management Administrator to support their team for a 5-week period. This is a fantastic opportunity for someone who thrives in a busy office environment and enjoys the variety that comes with property management. Key Responsibilities: Answer incoming phone calls and take detailed messages Respond promptly to emails across shared in boxes (Postmaster & Management) Maintain clear communication with landlords, tenants, and contractors Log maintenance issues in the management database and coordinate repairs Arrange appointments and liaise between contractors, tenants, and landlords Process and save contractor invoices Support tenancy lifecycle processes: Set up new tenancy files and follow onboarding...

SENIOR PROPERTY MANAGER POSITION AT PREMIER ESTATES LOCATION – Ideally based South of England WORKING HOURS – Monday to Friday 0900 – 1730 SALARY – Competitive CONTRACT – 12 Month Maternity Contract ABOUT US Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients. BENEFITS Day off on your Birthday Free staff events Westfield Health cash back plan, with surgery options 25 days holiday, plus the option to buy extra holiday Christmas closureJOB DESCRIPTION Responsible for ensuring complete and effective operational management of a portfolio of residential developments, whilst line managing, training and advising Development Managers and other site-based staff in their duties. To...