17 tenant repairs support officer jobs found

Hybrid Working Job Purpose The Maintenance Officer will be responsible for managing and coordinating responsive repairs, maintenance issues, and property-related concerns across a social housing portfolio. The role requires a strong understanding of construction trades, building maintenance, damp, mould and condensation diagnosis, contractor management, and resident liaison. The successful candidate will regularly visit tenants in their homes, oversee repair works, and manage their own workload and diary to ensure an efficient and customer-focused service. Key Responsibilities * Manage and coordinate responsive repairs from initial report through to completion. * Undertake property inspections and home visits to assess maintenance issues and identify appropriate remedial actions. * Diagnose building defects, including damp, mould and condensation issues, recommending suitable solutions and preventative measures. * Utilise trade and construction knowledge to assess...

Senior Extra Care Officer (Housing) Location: Bristol Court, United Drive, Feltham, TW14 9AG - Fully Office Based Contract: Fixed-term Secondment Cover - 6 months (possible extension) Hourly Rate: £21.41 PAYE / £28.48 Umbrella Hours: Mon-Fri, 36 hours Service: Specialist Housing (Extra Care) Start date: ASAP Are you passionate about supporting vulnerable residents to live independently while delivering excellent housing management services? We are seeking a proactive and customer-focused Senior Extra Care Officer to join our team at Bristol Court, a thriving Extra Care Housing scheme in Feltham. This is a full-time, site-based position providing cover for a secondment. Please note that remote working is not available, and the successful candidate will be required to work on-site five days per week. About the Service Bristol Court is a specialist Extra Care Housing scheme consisting of 94 self-contained flats supporting residents aged 18 and over, including: Older...

Senior Extra Care Officer Location: Bristol Court, United Drive, Feltham, TW14 9AG - Fully Office Based Contract: Fixed-term Secondment Cover - 6 months (possible extension) Hourly Rate: £21.41 PAYE / £28.48 Umbrella Hours: Mon-Fri, 36 hours Service: Specialist Housing (Extra Care) Start date: ASAP Are you passionate about supporting vulnerable residents to live independently while delivering excellent housing management services? We are seeking a proactive and customer-focused Senior Extra Care Officer to join our team at Bristol Court, a thriving Extra Care Housing scheme in Feltham. This is a full-time, site-based position providing cover for a secondment. Please note that remote working is not available, and the successful candidate will be required to work on-site five days per week. About the Service Bristol Court is a specialist Extra Care Housing scheme consisting of 94 self-contained flats supporting residents aged 18 and over, including: Older people People...

Fox Morris Group are currently looking to recruit a Administrator within the Temporary Accommodation Teamfor a long-term contract opportunity based in Newport, Isle of Wight. This is an excellent opportunity for someone with strong customer service, housing and administrative experience who is confident dealing directly with residents and managing a varied workload. The Role You will provide high-quality frontline customer service to residents within key worker accommodation, helping to ensure a positive and well-managed living experience. Working closely with the Marketing and Lettings Officer, you will support the complete resident journey, from initial enquiries and applications through to move-ins, tenancy administration and move-outs. Key Responsibilities * Act as the first point of contact for residents and prospective tenants via telephone, email and reception. * Provide advice on available accommodation and guide applicants through the application process. *...

Your new company This social housing provider is a reputable Housing Association based in the Glasgow region, committed to providing quality housing solutions. With a friendly and collaborative team environment, you will be welcomed and supported as you play a key part in delivering for their tenants within the Housing Team. Your new role As a Housing Officer, you'll manage a designated patch, with a focus on delivering exceptional housing support to tenants. This is an initial 2-month contract, with the possibility of extension. Generic Housing Officer duties: Dealing with anti-social behaviour, voids, allocations, rent arrears and covering a patch. Tenant Support: Be the go-to person for tenants, addressing enquiries, concerns, and requests promptly. Estate Management: Keep a keen eye on property conditions, conduct inspections, and coordinate repairs or maintenance. Tenancy Management: Handle agreements, rent collection, and arrears management. Community Engagement:...

Housing Manager Location: Sheffield, S5 Pay Rate: £18.50 per hour PAYE Contract: Temporary until the end of November, with the potential for extension Hours: Monday to Friday, 9:00am – 5:00pm DBS: Current Enhanced DBS covering the Adult Workforce is essential The Role We're recruiting for an experienced Housing Manager to support the effective delivery of housing management services within a supported housing complex in Sheffield. This is an excellent opportunity for an experienced housing professional with a strong understanding of housing legislation and supported housing. You'll be responsible for ensuring residents receive a high-quality housing management and tenancy sustainment service while supporting the effective day-to-day management of the service. The position will involve working with vulnerable residents, overseeing housing management issues and supporting colleagues to ensure properties are safe, compliant, well maintained and effectively managed. Key...

Your new company We are currently recruiting for an experienced Retirement Housing Officer to join a well-established housing organisation on an initial 3-month temporary contract.This is an excellent opportunity for a housing professional with strong customer service skills and experience supporting older or vulnerable tenants within a housing, care or community-based environment. Your new role Deliver an enhanced housing management service to tenants living in retirement housing accommodation. Build positive relationships with tenants, their families and external agencies. Promote tenant independence, wellbeing and participation. Carry out regular tenant welfare visits and settling-in visits for new residents. Signpost tenants to relevant support services and community resources. Liaise with Social Work, Health Services, Care Providers and other partner agencies. Respond to emergency alarm provider enquiries during working hours. Coordinate and support tenant activities and...

Housing Team Leader - Temporary Accommodation Birmingham £25.00 per hour Minimum 3 months Immediate Start We are currently recruiting for an experienced Housing Team Leader to join a busy temporary accommodation service in Birmingham on an initial 3 month contract, with an immediate start available. The Role As Housing Team Leader, you will lead and support a team responsible for delivering a high quality housing management service to residents living in temporary accommodation. You will help ensure properties and residents are effectively managed while maintaining strong compliance and service standards. Key Responsibilities Lead, support and manage a team of housing support officers. Oversee the day-to-day management of temporary accommodation. Ensure housing and tenancy related issues are dealt with promptly. Monitor team performance and service delivery Support staff with complex cases and resident issues. Monitor property standards, repairs and health &...

Your new company We are currently working with a respected Housing Association in Glasgow to recruit a Repairs Assistant on a temporary 2-month contract. This is an excellent opportunity for someone with housing experience who enjoys delivering a high-quality service to tenants and working in a fast-paced environment. Your new role Act as the first point of contact for repairs enquiries from tenants, contractors and internal stakeholders. Log and process responsive repairs requests accurately within housing management systems. Raise works orders and liaise with contractors to ensure repairs are completed within agreed timescales. Monitor outstanding repairs and proactively follow up on overdue works. Assist with scheduling appointments and coordinating access arrangements for tenants and contractors. Support the administration of compliance programmes, including gas servicing, electrical inspections and cyclical maintenance activities. Provide updates to tenants on the progress...

Accommodation Officer We are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation. 25hours a week, Monday-Friday Key Responsibilities Act as the first point of contact for tenant and prospective resident enquiries. Support applications, bookings, move-ins and move-outs, including right-to-rent checks. Maintain accurate occupancy and tenant records. Process and track maintenance requests and liaise with contractors. Carry out property inspections and health & safety checks. Support rent, deposit, direct debit and invoice administration. Work with the Marketing and Lettings Officer to maximise occupancy. Liaise with NHS Trusts, universities and external partners. Respond to customer concerns and support complaint resolution. Ensure accommodation remains safe, compliant and well maintained. Requirements Strong customer service and problem-solving skills. Excellent...

The local authority client is seeking an experienced Private Sector Housing Officer to join their housing team. This is an excellent opportunity for a housing professional with a strong background in private sector housing, HMO licensing, and housing enforcement. The successful candidate will be responsible for investigating housing and public health complaints, carrying out property inspections, and assessing housing conditions using the Housing Health and Safety Rating System (HHSRS). You will also support enforcement and compliance activities, assist with HMO licensing processes, and help ensure properties meet required housing standards. Working closely with landlords, tenants, and other stakeholders, you will play a key role in improving housing conditions and delivering positive outcomes for residents. Experience preparing schedules of repair and improvement works, undertaking inspections, and applying housing legislation is highly desirable. Candidates should hold a...

Housing Officer Pay: £23.30 Umbrella / £18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and...

Marks Consulting Partners are currently looking for a Scheme Manager to work with one of our Housing Association clients. What the Job Will be doing * Delivering an effective housing and tenancy management service across supported, sheltered and general needs schemes. * Carrying out regular estate, building and health & safety inspections, ensuring schemes remain safe, compliant and well maintained. * Monitoring fire safety systems, alarm testing, PEEPs and statutory compliance checks. * Managing the cleanliness, security and presentation of communal areas, working closely with contractors to resolve issues. * Supporting the letting of vacant properties and assisting with the voids process alongside Repairs and Asset teams. * Managing tenancy sign-ups and supporting new residents to successfully settle into their homes. * Monitoring rent accounts, promoting income collection and escalating arrears where appropriate. * Managing low-level anti-social...

Scheme Manager Location: Manchester, M20 Pay Rate: £13.97 per hour PAYE Hours: Monday to Friday, 9:00am – 5:00pm Target Group: Residents aged 55 and over [Enhanced DBS is essential] Contract Length: Temp, initially three months with the view to an extension The Role We're recruiting for an experienced Scheme Manager to provide a high-quality housing management and tenancy support service within an accommodation scheme for residents aged 55 and over in Manchester. This is a varied, customer-facing role where you'll support residents to maintain their independence and wellbeing while ensuring the scheme remains safe, well-managed and compliant. You'll provide day-to-day tenancy management, advice and signposting, monitor repairs and compliance requirements, support lettings activity and build positive relationships with residents and external agencies. The role may also involve providing cover at other schemes within the region when required. Key Responsibilities * Provide...

Tenancy Relations Officer - Sussex Council £35-£45 per hour Initial 3-month contract 2 days per week on site September start A Sussex Council is looking for an experienced Tenancy Relations Officer to join their Private Sector Housing service on an initial 3-month contract. You'll be responsible for investigating and responding to tenancy-related issues, including: Unlawful evictions, threatened lockouts, utility disconnections and landlord harassment Intervening quickly to prevent unlawful action and advising landlords and tenants on their rights and responsibilities Mediating complex and sensitive disputes to help tenants remain safely in their homes Gathering evidence, taking witness statements and interviewing suspects under caution Preparing case files to support prosecutions, civil penalties and other enforcement action Advising on tenancy agreements, deposit protection, repairs and lawful possession proceduresThey're looking for someone who is HHSRS qualified, has a...

Role Overview Our client is seeking a hands‑on Repairs & Disrepair Surveyor to support the management of day‑to‑day responsive repairs and legal disrepair cases. This is a field‑based role requiring regular visits to tenants’ homes, close collaboration with contractors, and coordination with the in‑house legal team on case progression and formal documentation. Key Responsibilities * Manage and oversee day‑to‑day reactive repairs across the housing portfolio. * Work directly with contractors to ensure repairs are completed to required standards. * Handle legal disrepair cases, acting as a liaison between tenants, contractors, and the legal team. * Produce accurate and comprehensive Scott Schedules and other required legal documentation. * Visit tenants’ homes to assess issues, document findings, and ensure safety and compliance. * Support repairs‑related projects, including safety issue management and case‑specific interventions. Working Arrangements *...

The Role As a Housing Repairs Administrator, you will be the first point of contact for tenants reporting repairs and maintenance issues. You'll provide advice, process repair requests, coordinate with contractors and internal teams, and keep customers informed throughout the repair journey. No two days are the same – you could be dealing with anything from a leaking tap to a major property repair requiring extensive works. Key Responsibilities * Provide professional and friendly support to customers via telephone, email, and written correspondence. * Assess, log, and process housing repair requests using the Orchard housing management system. * Update repair records and amend jobs as required. * Liaise with contractors, tradespeople, and the Housing Repairs Team to ensure repairs are completed efficiently. * Work collaboratively with specialist teams across the council. * Process invoices, respond to contractor enquiries, and manage associated administration tasks. *...