With over 25 years of experience in IT and Application Support, I have a proven track record working for reputable companies such as Alliance & Leicester, Unisys, NHS, IPSL, and Princes Food LTD. I excel in providing 1st and 2nd line support, resolving IT issues promptly, and supporting a wide range of technologies. My dedication to meeting time scales, targets, and maintaining high standards of service makes me a valuable asset to any team.
No specific awards mentioned in the resume.
- Provided 1st and 2nd line support for 7000 employees across multiple locations. - Managed Active Directory, Azure AD, and Intune. - Supported Remote Access solutions and email & web filtering. - Administered Thin Client (VDI) environment and various software applications. - Ensured timely resolution of IT issues and adherence to SLAs.