I am a highly motivated and experienced care worker with a strong passion for delivering exceptional care and support to vulnerable individuals, including the elderly, autistic patients, patients with dementia, disabled, and those with complex needs. I am proficient in creating personalized care plans, promoting independence, and fostering a safe, dignified, and inclusive environment. My goal is to add value and be the best in all I am involved in, continually seeking avenues for outstanding performance.
Joined MultiChoice as a Customer Representative Executive. Responsibilities included making outbound and inbound calls to customers, reviewing the implementation and efficiency of quality calls and data, identifying customer needs and presenting them to the organization, ensuring compliance with quality and industry regulatory requirements, informing and educating customers about current promotions, and solving customer needs while assisting with troubleshooting.
Provided personal care assistance, including bathing, dressing, grooming, toileting, and incontinence care. Supported individuals with mobility and transferring, reminded or helped clients take prescribed medications, monitored medication schedules, prepared and cooked meals, performed light housekeeping, provided companionship, engaged in social activities, and monitored health conditions.