Hamza Sani Aliyu
- IT Support Specialist
- Birmingham, West Midlands
Personal Summary
I am an IT professional with over five years of experience in providing end-user support and managing IT systems across various platforms including Windows, Mac, and Linux. I am skilled in installing and configuring applications, troubleshooting technical issues, and delivering high-quality support. My experience includes managing networks, servers, peripherals, and cross-platform environments. I am a strong team collaborator with excellent problem-solving abilities and a proven ability to meet client and business needs efficiently.
Skills
- Microsoft 365 Administration: Experienced in administering users, groups, and licenses in Microsoft 365.
- Microsoft Entra ID and Intune: Proficient in identity management, MFA setup, device onboarding, policy enforcement, and endpoint troubleshooting.
- Microsoft Azure: Experience with deploying and administering VMs, virtual networks, and cloud infrastructure.
- Exchange Online: Managing mailboxes, shared resources, and addressing access and permission issues.
- Collaboration and File Sharing Tools: Proficient in supporting Teams, OneDrive, SharePoint, Google Workspace, Slack, and Zoom for file access, sharing, synchronization, and remote communication.
- Windows Server 2022: Hands-on with AD domain setup, Group Policy, and server administration.
- IT and Hardware Support: Troubleshooting Office apps, software installs, endpoint and peripheral management; experienced with AnyDesk, SCCM, RDP, PC assemble and Windows/mobile setup.
- Virtualization and Containerization: Practical experience with Proxmox, VMware, Hyper-V, VirtualBox and Docker.
- Networking: Strong grasp of TCP/IP, DNS, DHCP, SMTP, SSH, VPNs, and firewall rules.
- Technical Documentation and ITSM: Skilled in incident reporting, resolution tracking, and use of ServiceNow for ITSM.
- Frameworks: Knowledgeable with ITSM, NIST, and ISO 27001 standards.
Licenses and certifications
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- ISC2: Certified in Cybersecurity
- Google IT Support Certificate
- Google Cybersecurity Certificate
- ITIL Foundation Certificate in IT Service Management
- Microsoft Certified: Azure Fundamentals
Awards and achievements
Work Experience
Provided first-line Service Desk support to NHS staff via phone and email for issues related to the new Digital Clinical System (DCS) MEDITECH system launched in mid-June 2025. Triaged incidents, service requests, and queries using Sunrise and escalated appropriately to the DCS technical team. Used Liberty Converse to handle inbound calls, ensuring efficient logging and tracking of support tickets. Delivered high-quality customer service by resolving or redirecting clinical and non-clinical IT issues within SLA timeframes. Liaised with technical teams to facilitate prompt incident resolution and maintained accurate documentation of support activities.
Installed and configured 15 monitors, 12 port replicators, smart-card keyboards, and mice at HCRG Care Group, including decommissioning of legacy equipment in a like-for-like swap. Ensured minimal disruption by testing and validating all hardware post-deployment to maintain user productivity. Supported IT hardware rollout at BDO Birmingham as part of a 4-person team, installing monitors, docking stations, and peripherals across multiple desks. Completed structured cabling setup to ensure clean, secure, and fully functional workstation installations.
In this role, I provided end-to-end IT support for over 70 users across onsite and remote environments. I managed system deployments, user provisioning, and support using tools like Active Directory, Group Policy, and Windows Deployment Services. I handled hardware upgrades, software troubleshooting, and patch management, ensuring minimal downtime.
I also administered Microsoft 365 apps including Teams, Exchange, and OneDrive, resolving MFA issues and syncing problems. On the network side, I applied diagnostic tools to resolve DNS, DHCP, and subnet conflicts and configured VPN, SSH, and RDP for secure remote access.
A key achievement was leading cybersecurity awareness initiatives that significantly reduced phishing click rates. I also collaborated with the SOC team to escalate suspicious endpoint activities and contributed to faster incident containment and response.