I have over 25 years of experience in IT and Application Support, having worked with renowned companies such as Giro-bank, Alliance & Leicester, Unisys, NHS, and IPSL. Currently, I am an IT Contractor, recently employed by companies like Curtins Consulting Limited, HCRG Care Group, Amey, Network Rail, and Princes Foods Group. I am hardworking, enthusiastic, and trustworthy, with a strong adherence to ITIL principles, time scales, targets (KPIs), OLAs, and SLAs. I excel both individually and as part of a team.
Skills
- ITIL principles
- Incident and request management
- Active Directory and Microsoft Azure AD management
- Windows 10 & 11 support
- Microsoft Office Suite (O365)
- Remote assistance tools (RDP, MS Teams, TeamViewer)
- Basic networking principles
- Security and virus event management
- Application support (SAP, Citrix, Autodesk)
- VMWare System Platform knowledge
Licenses and certifications
- DBS BASIC Certificate (2023)
- BMC Accredited Scheduler: BMC Control-M Workload Automation 8.0 Certification (2015)
- ITIL® Foundation v3 certificate in IT Service Management (2014)
- European Computer Driving Licence (ECDL) (2002)
- City and Guilds Level 3 in supporting IT Users (1999)
- City and Guilds Level 2 in installing IT products (1999)
Awards and achievements
- Princes Pathways Ethical Trading and Human Rights (2023)
- Princes Pathways Cyber Security - Emails, Spam, Phishing, Malware, etc. (2023)
- Unisys & IPSL IPSL Risk Awareness (2019)
- Unisys & IPSL IT Security Awareness (2019)
- Unisys & IPSL IT-Data Privacy (2019)
- Unisys & IPSL Unisys Ethics, Anti-Harassment & Discrimination (2019)
- Unisys & IPSL Health & Safety (Ergo-Wise, DSE, Fire Safety & Manual Handling) (2019)
IT Service Desk Analyst
Oct 2025 - Nov 2025
Curtins Consulting Limited
Supported 400+ end users across various engineering specialisms and sectors. Provided advice and assistance to customers, managed incidents and requests, and supported Windows environments and various applications.
IT Service Desk Analyst
May 2025 - Aug 2025
HCRG Care Group Ltd
Supported 7000 end users across healthcare sectors. Delivered high levels of support and customer satisfaction, managed incidents and requests, and supported NHS applications and platforms.
IT Contractor / IT Service Desk Analyst
Jan 2021 - Mar 2025
Amey Group Services Limited
Supported 20,000 end users, applied security updates, managed incidents and requests, and supported various applications and platforms.
Business Systems Support Analyst
Jul 2022 - Jul 2024
Princes Foods Group
Supported 7000 employees, managed IT issues, supported and administered Active Directory, Azure AD, Intune, Exchange, and various applications.
IT Service Desk Analyst
Nov 2023 - Jun 2024
Network Rail
Supported over 40,000 employees, provided service desk support, managed incidents and requests, and supported Windows and Office 365 environments.
Senior Application Analyst (Technical Lead)
Feb 2004 - Dec 2019
Intelligent Processing Solutions Limited
Managed incidents, problem management, change management, disaster recovery, and supported various IT systems and applications.
Senior IT Technician (Team Supervisor)
Jan 1999 - Feb 2004
St. Helens & Knowsley Hospitals NHS Trust
Supported 7,000 end users, managed IT helpdesk, IT procurement, software licensing, and provided technical advice.
Data Processing Officer
Jun 1988 - Nov 1998
Unisys Payments Solutions Limited
Operated TRACE machines, captured/sorted cheques and documents, and gained knowledge of cheque clearing processes and systems.
DBS BASIC Certificate
Jan 2023 - Jan 2023
Disclosure & Barring Service
BMC Accredited Scheduler: BMC Control-M Workload Automation 8.0 Certification
Jan 2015 - Jan 2015
BMC Software Education Services
ITIL® Foundation v3 certificate in IT Service Management
Jan 2014 - Jan 2014
QA Ltd / BCS IT Certifications
European Computer Driving Licence (ECDL)
Jan 2002 - Jan 2002
St. Helens College
City and Guilds Level 3 in supporting IT Users
Jan 1999 - Jan 1999
Alpha Training
City and Guilds Level 2 in installing IT products
Jan 1999 - Jan 1999
Alpha Training
GCSEs in various subjects
Jan 1988 - Present
Maricourt High School