I have worked within IT and Application Support for over 25 years, with experience in companies such as Giro-bank, Alliance & Leicester, Unisys, NHS & IPSL. Currently, I am an IT Contractor, having recently worked with Curtins Consulting Limited, HCRG Care Group, Amey, Network Rail & Princes Foods Group. I am hardworking, enthusiastic, and trustworthy, with experience in ITIL principles, time scales, targets (KPIs), OLAs & SLAs, both individually and as part of a team.
Skills
- ITIL foundation principles and best practices
- Excellent troubleshooting skills and diagnostics capabilities
- Microsoft Windows 10/11 and Office Suite (M365)
- Active Directory & Microsoft Azure AD (ENTRA)
- Remote assistance tools (RDP, MS Teams, TeamViewer)
- VPN configuration (FortiClient)
- Basic networking principles (TCP/IP, DNS, DHCP)
- Support for various applications and platforms (SAP, Citrix, Autodesk)
- Security & Virus Events management
Licenses and certifications
- DBS BASIC Certificate, 2023
- BMC Accredited Scheduler: BMC Control-M Workload Automation 8.0 Certification, 2015
- ITIL® Foundation v3 certificate in IT Service Management, 2014
- European Computer Driving Licence (ECDL), 2002
- City and Guilds Level 3 in supporting IT Users, 1999
- City and Guilds Level 2 in installing IT products, 1999
Awards and achievements
- Princes Pathways Ethical Trading and Human Rights, 2023
- Princes Pathways Cyber Security - Emails, Spam, Phishing, Malware, etc., 2023
- Unisys & IPSL IPSL Risk Awareness, 2019
- Unisys & IPSL IT Security Awareness, 2019
- Unisys & IPSL IT-Data Privacy, 2019
- Unisys & IPSL Unisys Ethics, Anti-Harassment & Discrimination, 2019
- Unisys & IPSL Health & Safety (Ergo-Wise, DSE, Fire Safety & Manual Handling), 2019
IT Service Desk Analyst
Oct 2025 - Nov 2025
Curtins Consulting Limited
Supported 400+ end users across various engineering specialisms and sectors. Provided advice and assistance to customers, managed incidents and requests, and maintained accurate asset tracking.
IT Service Desk Analyst
May 2025 - Aug 2025
HCRG Care Group Ltd
Supported 7000 end users across healthcare sectors. Delivered high levels of support and customer satisfaction, managed incidents, and supported NHS applications.
IT Service Desk Analyst
Feb 2021 - Mar 2025
Amey Group Services Limited
Supported 11,000+ end users across various business sectors. Provided outstanding customer service, managed incidents, and supported hardware and software environments.
Business Systems Support Analyst
Jul 2022 - Jul 2024
Princes Foods Group
Supported 7000 employees within offices and production sites. Managed IT issues, supported Active Directory and Azure AD, and ensured adherence to IT controls.
IT Service Desk Analyst
Nov 2023 - Jun 2024
Network Rail
Supported over 40,000 employees. Provided service desk support, achieved high resolution rates, and managed IT equipment and user accounts.
Senior Application Analyst (Technical Lead)
Feb 2004 - Dec 2019
Intelligent Processing Solutions Limited
Managed incidents, problem management, and change management. Supported IT systems, data transfers, and disaster recovery.
Senior IT Technician (Team Supervisor)
Jun 1999 - Feb 2004
St. Helens & Knowsley Hospitals NHS Trust
Supported 7,000 end users, managed IT helpdesk, and ensured software licenses were registered and updated.
Data Processing Officer
Jun 1988 - Nov 1998
Unisys Payments Solutions Limited
Operated TRACE machines to capture/sort cheques and documents. Gained knowledge of cheque clearing processes and systems.
BMC Accredited Scheduler: BMC Control-M Workload Automation 8.0 Certification
Jan 2015 - Present
BMC Software Education Services
ITIL® Foundation v3 certificate in IT Service Management
Jan 2014 - Present
QA Ltd / BCS IT Certifications
European Computer Driving Licence (ECDL)
Jan 2002 - Present
St. Helens College
City and Guilds Level 3 in supporting IT Users
Feb 1999 - Jun 1999
Alpha Training
City and Guilds Level 2 in installing IT products
Feb 1999 - Jun 1999
Alpha Training
GCSEs in Maths, Computer studies, English language, Religious Studies, Physics, Geography & Biology
Sep 1982 - May 1988
Maricourt High School