I am a BSc Computing graduate with a strong background in building PCs, coding, and providing excellent customer service. With 8 years of experience, I am confident in my ability to understand and meet customer specifications, contribute ideas to my team, and deliver high-quality technical support. My expertise in HTML, C#, and various software tools, combined with my organizational skills, make me a valuable asset in any IT environment.
Skills
- HTML - Experience in building websites.
- C# - Used during college to build applications.
- Visual Studio - Developed software for coursework in C#, C++, and HTML.
- Imaged PCs - Imaged 100+ PCs and laptops to Windows 11 on two domains.
- Virtual Machines - Experience with Azure Lab Services for Windows 10.
- WordPress - Proficient in building websites using WordPress.
- Elementor - Used as an addon for WordPress for website development.
- Organisation - Track record of completing work on or before deadlines.
- Customer service - Excellent customer service skills.
- PC Building - Knowledgeable in identifying and explaining PC components.
- Office 365 - Extensive experience in creating documents and managing activities.
- SharePoint - Experience in document management and collaboration.
Licenses and certifications
- City & Guilds - Level 2 Diploma in ICT Systems Support - Certified
Awards and achievements
- BSc Computing (Hons) - Grade: 2:1
- HND Computing - Grade: Merit
- BTEC Level 3 Extended Diploma in Games Development - Triple Grade Distinction
- BTEC Level 3 90-credit Diploma in Games Development - Double Grade Distinction*Distinction
- BTEC Level 2 Information and Creative Technology - Double Grade Merit Merit
- ECDL course - Distinction
IT Technician
Aug 2025 - Oct 2025
The Loughborough College Group
Provided IT support to students and staff at Brooksby College campus. Imaged over 100+ PCs and laptops, upgraded classrooms with new IT equipment, and assisted staff with setting up Microsoft Teams, OneDrive, and Outlook.
Customer Support Agent
Oct 2023 - Present
Apption Labs
Used Zendesk and Text Expander to respond to customer queries, allocated tickets, and trained on RMAs and customer returns/warranty policies. work
Website Development Intern
Aug 2023 - Sep 2023
The Bridge (East Midlands)
Developed a new website using WordPress and Canva, communicated with staff for content, and ensured accurate information entry.
Website Development Intern
Feb 2023 - Mar 2023
Aveea
Updated a website using WordPress and Elementor, collaborated with the founder on changes, and ensured brand identity representation.
Level 2 Diploma in ICT Systems Support
Aug 2024 - Oct 2024
City & Guilds
BSc Computing (Hons)
Oct 2019 - May 2022
De Montfort University
HND Computing
Oct 2019 - May 2021
De Montfort University
BTEC Level 3 Extended Diploma in Games Development
Sep 2018 - Jun 2019
Leicester College
GCSE Mathematics
Sep 2019 - Jan 2019
Leicester College
BTEC Level 3 90-credit Diploma in Games Development
Jan 2017 - Jun 2018
Leicester College
BTEC Level 2 Information and Creative Technology
Sep 2016 - Jun 2017
Leicester College
8 GCSEs including English Language and Literature
Sep 2011 - Present
The Cedars Academy