Sep 11, 2026
Income Management Team Leader
Our client, a forward-thinking organisation in the housing sector, is seeking an experienced Income Management Team Leader to join their dynamic Customer Services division on a temporary basis for 3 months, in Irvine.
This is an exciting opportunity to lead and develop a team of Income Collection Officers and Early Intervention Officers, ensuring the delivery of high-quality customer service and effective debt recovery strategies.
Key Responsibilities:
Lead, motivate, and develop the Income Collection Team to achieve outstanding performance.
Collaborate with HR and Customer Services to recruit, induct, and train staff effectively.
Ensure timely and effective interventions in line with policies, working closely with Housing Services.
Proactively manage team performance, ensuring adherence to targets and service level agreements.
Resolve complaints and dissatisfaction at the first point of contact, promoting a customer-centric approach.
Serve as a...
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CV-Library
Irvine, North Ayrshire
Contractor