Salesforce Field Service Business Analyst
London (Hybrid – days TBC; other UK locations available)
£525/day (Inside IR35)
6-Month Initial Contract | ASAP Start
We’re working with a global organisation to deliver a major Salesforce Field Service Lightning (FSL) programme and are looking for an experienced Salesforce Field Service Business Analyst to play a key role in shaping and delivering the solution.
This is a fantastic opportunity to work on a large-scale Field Service Management (FSM) transformation within a complex, enterprise environment.
The Role
You’ll work closely with business stakeholders, product owners, and delivery teams to discover, define, and design scalable Field Service solutions on the Salesforce platform.
From early-stage requirements through to delivery, you’ll be instrumental in ensuring business needs are translated into effective, high-quality solutions.
Key Responsibilities
* Lead workshops to gather and analyse Field Service Management requirements
* Create user stories, functional specifications, and documentation
* Support backlog management, prioritisation, and story refinement
* Design functional solutions leveraging Salesforce Field Service Lightning
* Collaborate with technical teams to ensure successful delivery
* Provide functional oversight and guidance across the project lifecycle
* Analyse business challenges and recommend effective solutions
* Act as a trusted advisor, providing FSM best practice and thought leadership
Key Skills & Experience
* Strong experience as a Salesforce Business Analyst
* Proven expertise with Salesforce Field Service Lightning (FSL) or similar FSM platforms
* Solid understanding of Field Service workflows, processes, and best practices
* Experience delivering end-to-end FSM implementations
* Strong background in requirements gathering, user stories, and functional design
* Experience working in Agile and/or Waterfall environments
* Excellent stakeholder engagement and communication skills
* Good understanding of integrations, data, and overall solution architecture
Desirable
* Salesforce certifications (BA / Service Cloud / FSL Consultant)
* Experience working within large enterprise environments
* Exposure to Service Cloud and wider Salesforce ecosystem
Why Apply?
* High-impact role on a large-scale Salesforce transformation programme
* Opportunity to work with global teams and senior stakeholders
* Immediate start with strong likelihood of extension
If you’re a Salesforce Field Service Business Analyst available for your next contract, apply now to be considered for this or similar roles