Job Title: Income Officer
Location: London (Hybrid / Site-Based)
Contract: Initial 6-Month Contract
Hours: 37 hours per week
Start Date: ASAP
A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across the borough. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting.
About the Role
You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and financial matters, you will manage a caseload of accounts, take appropriate recovery action, and work closely with internal teams and external agencies.
Key Responsibilities
* Managing a portfolio of rent accounts and monitoring arrears levels
* Contacting tenants to discuss outstanding balances and agree repayment plans
* Taking appropriate recovery action in line with policies and procedures
* Supporting tenants with financial inclusion and signposting to support services
* Preparing and progressing legal action where necessary (e.g. notices, court referrals)
* Liaising with Housing Officers, benefits teams, and external agencies
* Maintaining accurate records and updating housing management systems
* Contributing to income collection targets and performance indicators
About You
The council is looking to hear from candidates who have:
* Experience working in income recovery, rent arrears, or housing finance
* Knowledge of social housing rents, service charges, and welfare benefits (including Universal Credit)
* Strong negotiation and communication skills
* Ability to manage a caseload and prioritise effectively
* Experience taking enforcement action and preparing legal documentation (desirable)
* A proactive, resilient, and tenant-focused approach
Apply
If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London, we would love to hear from you.
Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity