General Responsibilities and Requirements:
Product Documentation Project Management
* Plan, manage, and execute product documentation initiatives from intake through publication aligned with the project plan
* Partner with Product Marketing, Product Management, Engineering, and Customer Success to gather input, requirements, timelines, and source base material
* Prioritize documentation requests based on product releases, customer needs, and business impact
* Track documentation progress, dependencies, and updates to ensure timely delivery
* Coordinate reviews and approvals to ensure accuracy and completeness before publication
* Update project management and key stakeholders on progress
Cross-Functional Collaboration
* Partner with Product Managers and Engineers to gather detailed product knowledge
* Work with Customer Success and Support teams to address common user questions and pain points
* Collaborate with Marketing to ensure documentation aligns with broader product language and positioning
Content Management & Quality
* Maintain consistency in terminology, tone, and structure across all documentation
* Edit and update existing content to improve clarity, accuracy, and usability
* Apply best practices for technical documentation, including version control and change tracking
* Ensure all content meets internal quality standards and is technically accurate
GCS is acting as an Employment Business in relation to this vacancy