Housing Officer / Tenancy Sustainment Officer
Location: Woodford Green (Office-based with travel)
Contract: Temporary (3–6 months)
Hours: Full-time, 36 hours per week
Start Date: ASAP
Rate:
* PAYE: £142.20 per day
* Umbrella: £187.00 per day
About the Role
An excellent opportunity has arisen for an experienced Housing Officer / Tenancy Sustainment Officer to join a busy local authority housing team on a temporary basis.
Working within a community-focused environment, you will play a key role in supporting vulnerable residents to sustain their tenancies and maintain safe, stable living conditions.
Key Responsibilities
* Identify vulnerable residents and provide tailored tenancy sustainment support
* Work closely with partner agencies to ensure residents receive appropriate care and services
* Support tenants with rent management and prevention of tenancy breaches
* Address complex issues including hoarding, mental health, and social challenges
* Manage anti-social behaviour cases proactively, including:
* Case investigation and resolution
* Liaising with all parties involved
* Maintaining accurate and detailed records
* Provide practical support such as completing forms and signposting to relevant services
* Engage in lone working across housing estates and communities
About You
We are looking for a resilient and proactive individual who can confidently manage challenging situations.
You will have:
* Previous experience in a housing, tenancy sustainment, or similar role
* Strong knowledge of safeguarding and supporting vulnerable individuals
* Experience handling anti-social behaviour cases
* Excellent communication and problem-solving skills
* The ability to remain calm and professional in confrontational situations
* Strong attention to detail and case management skills
* A creative approach to resolving complex tenancy issues
Essential Requirements:
* Full UK driving licence and access to a vehicle (daily use required)
* Ability to work independently and manage a varied caseload
* Eligibility to work in the UK
Additional Information
* This role is inside IR35
* Interviews will be conducted face-to-face
* Candidates must be able to provide full work history and references
If you’re passionate about supporting communities and making a real difference in people’s lives, this is a fantastic opportunity to step into a rewarding and impactful role