ROLE PURPOSE :
Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.
Roles And Responsibilities:
* Provide high-quality technical and administrative support to the Bereavement Services team.
* Deliver routine, complex, and emergency administrative tasks within set deadlines.
* Respond to customer queries professionally and escalate issues when required.
* Maintain excellent customer service standards and support the “Putting Residents First” approach.
* Organise meetings, prepare agendas, and take accurate meeting minutes.
* Maintain and update case management systems, databases, and records.
* Support operational staff with the use of internal systems and processes.
* Assist with financial administration, payment queries, and budget-related tasks.
* Ensure compliance with financial regulations and council procedures.
* Prioritise workload effectively and manage multiple tasks accurately.
* Work collaboratively within a multi-disciplinary team environment.
* Support service delivery across different locations and teams when required.
* Maintain confidentiality and handle sensitive information appropriately.
* Produce reports and management information as required.
* Escalate operational or service delivery issues to supervisors/managers.
* Assist with continuous improvement initiatives and service enhancements.
* Support training, induction, and development of new team members when required.
* Build positive working relationships with colleagues, service users, suppliers, and external organisations.
* Deliver administrative support that helps improve operational efficiency and resident services.
* Ensure all work is completed in line with service standards, policies, and performance targets.
Essential Requirements
* Minimum 5 GCSE passes including Maths and English or equivalent.
* Strong administrative and organisational skills.
* Experience supporting multi-disciplinary teams.
* Excellent ICT skills including Microsoft Word, Excel, and Google Docs.
* Experience using database or case management systems.
* Ability to manage high workloads and meet deadlines.
* Strong communication and customer service skills.
* Flexible approach to work and willingness to support different teams/locations.
* Positive “can do” attitude and ability to work independently and within a team