We are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team.
You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents.
This is a fully remote position with an immediate start available.
📌 Key Responsibilities
* Assess and process claims for Housing Benefit and Council Tax Reduction
* Administer Discretionary Financial Support schemes, including Homeless Prevention Grants
* Ensure all work is completed in line with relevant legislation and local policies
* Maintain accurate records and case notes on the system
* Calculate entitlements and verify supporting documentation
* Handle customer queries across multiple channels (phone, email, written correspondence)
* Work to performance targets and turnaround times
✅ Requirements
* Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims
* Strong working knowledge of relevant Benefits legislation and procedures
* Experience using Northgate / NEC Revenues & Benefits system (essential)
* Ability to manage a high-volume caseload accurately and efficiently
* Strong numerical and analytical skills
* Excellent communication skills with the ability to engage diverse customers